Analyzing Operational Management at Tesco Plc: Effectiveness

This report provides an analysis of operational management at Tesco Plc, examining key operational functions such as quality, cost, and flexibility. It delves into various approaches, including Total Quality Management, Six Sigma, and Just-in-Time, highlighting their importance in enhancing customer experience and achieving sustainability. The report also explores the impact of business environmental factors like culture, values, and sustainability on operational decision-making and performance. Furthermore, it evaluates the roles of leaders and managers in improving operational management effectiveness through collaboration and strategic initiatives. The conclusion emphasizes the significance of these approaches and factors in shaping Tesco Plc's brand image and customer satisfaction, underscoring the importance of ethical behavior and sustainable practices.

Management and
operations

TABLE OF CONTENT
INTRODUCTION
Key operations of the organization
Approaches of operational management
Business environmental factors
Analyses how different factors that affect the business
ways that leaders & managers can improve operational management effectiveness
Conclusion
REFERENCES

INTRODUCTION
This presentation will discuss different approaches of operational management
that plays an important role and have value. It will also show different external
factors that have positive and negative impacts on the performance of Tesco Plc.
Leaders and managers play a significant role in increasing effectiveness of
operational management approaches.

Key operations of the organization
Tesco Plc plays several functions related to operational management such as quality,
performance objectives of cost, speed, flexibility & dependability. The main strength
of Tesco Plc's operations are flexibility & qualitative products.

Approaches of operational management & their
importance and value.
There are several approaches which is being followed by Tesco Plc in
order to become sustainable business an increase customers
experience.
Total quality management
Total quality management is a process by which Tesco Plc
company focus on continuous improvements in process and quality of
products. It includes several principles such as plan, do, check & act
which is important to make this approach successful. The main aim of
following this approach is to satisfy customers need by providing them
qualitative services & products.

To be Continue...
Six sigma approach
Six sigma is a statistical & continuous improvement approach. The
main aim of Tesco Plc of implementing and following this approach is
to decrease defects & errors in the production process. Tesco Plc wants
to provide satisfactory products and for that it is important to focus on
producing qualitative and in-defective products.
Roles of leaders & managers
Leaders give six sigma training to employees in order to implement this
successfully.
Managers in this approach give review & support to employees.

To be Continue...
Just in time approach
Just in time is a technique that is being used by Tesco Plc to
increase efficiencies of employees and production process by
minimizing costs and wastes as well. The main purpose of
following this technique is to make sustainable business and
satisfying environmental needs by receiving goods at the time
when they are required only.
Roles of leaders & managers
Leaders of Tesco make sure the availability of required products on
the time.
Manager perform controlling & oversees function to make sure that
production process are decreasing wastes.

To be Continue...
Importance & value: Operational management functions have some importance like
transformation process, capacity management, customers satisfaction etc.
Transformation of raw materials into finished goods can play a vital role as with this
function the company can easily satisfy their customers and increase their satisfaction
level. Capacity management is other main function played by the manager of Tesco Plc.
By playing this function it can make itself able to meet current and future needs in a cost
effective manner.

Business environmental factors that affects
operational management & decision-making
process
There are several environmental factors that impacts the
performance and decision-making process by leaders and
managers. Some environmental factors are described as
below:
Culture: Culture is an important factor that can
attract customers, increase and decrease sales and profits
of the company. It includes values, beliefs etc. Strong
culture can help Tesco Plc in staff retention. Tesco Plc now
more focusing on accepting diversity that help in attracting
customers.

To be Continue...
Value: Values also play a vital role in decision-making process. The
company more focuses on providing goods & services to customers
which can add and increase value to them. Customers do not buy those
products that do not provide value whether they are cheap. So it can be
said that it can impact and affect decision-making process.
Sustainability: Sustainability is other approach which put pressure
on the company to not hurt the needs of future generation needs and
utilize resources effectively. If company focus on utilizing resources
without hurting future people need then it can make itself able to increase
customers satisfaction and attract them.

Analyses how different factors that affect the
business.
It is analyses that all environmental factors have significant impacts on the business performance. It all
depends upon policies and way of performing things by the company. If company do not perform and
behave ethically with their customers and stakeholders then it has to face several problems like poor
productivity, absenteeism. On the other hand culture and sustainability also can have positive and
negative impacts on the performance and growth of Tesco Plc. It provides various services and products
to customers like food material and other groceries. People are becoming more conscious about their
health, so they prefer healthy food and things. For making the business sustainable and socially
responsible it is essential to focus on its processes. If it utilizes excessive resources then it can decrease
its sales & turnover ratio. All these factors can lay down its performance level in the market and it can
become difficult for Tesco to take competitive advantages.

Evaluation of ways that leaders & managers can
improve operational management effectiveness
Leaders and managers plays various roles and functions in
improving effectiveness of operational management.
Improve collaboration: For increasing effectiveness of
transformation process of operation management,
manager improve and focus on collaboration. Manager
knows the important' of team working and
collaboration. It makes all employees able to work
productively and increase their skills.

CONCLUSION
It has been concluded from presentation is approaches of
operational management have significant role that increased the
company's brand image & customers satisfaction. It has also
discussed some environmental factors like culture, ethics that
have impacted on the development of the selected company.
Leaders & manager has increased effectiveness of operational
management for developing decision-making process.

REFERENCES
◦ Books and journal
 Chung, C., 2015. Comparison of cross culture engineering ethics training using the simulator for
engineering ethics education. Science and engineering ethics. 21(2). pp.471-478.
 Ismail, I.N., 2017. The Roles of Corporate Governance and its Influances on Risk and Performance:
Tesco Plc.
 Parisio, A., Rikos, E. and Glielmo, L., 2016. Stochastic model predictive control for
economic/environmental operation management of microgrids: An experimental case study. Journal of
Process Control. 43. pp.24-37.
 Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
 Tang, H., Yu, Y. and Zhang, X., 2019. Widely tunable optoelectronic oscillator based on selective
parity-time-symmetry breaking. arXiv preprint arXiv:1904.03877.