BTEC Higher Nationals - Unit 4: Tesco Management and Operations Report

This report provides a comprehensive analysis of management and operations within Tesco, examining the roles of leaders and managers, their distinct functions, and the interplay between leadership and management styles. The report delves into the comparative analysis of leadership and management, highlighting key differences and characteristics. It explores the roles of leaders and managers in various operational contexts, including stable, slow-to-moderate changing, and fast-changing situations, as well as the impact of external organizational changes. The report further discusses the importance of adapting to different situations and provides insights into how Tesco navigates these challenges. The report also discusses how Tesco's management and operations contribute to the organization's overall efficiency and effectiveness. It also acknowledges the importance of HR interns in gathering resources. Finally, the report concludes with a review of the key concepts and findings, emphasizing the significance of effective leadership and management practices in achieving organizational goals.

Management and Operations
Higher Nationals
– BTEC (RQF)
Student Name ID
Unit Number and Title Unit 4 – Management and Operations
Academic Year 2019/2020 Cohort April 20 Term
Unit Leader Assessor
Assessment Title
Understanding how management and
operations make a positive, efficient and
effective contribution to an organization
Issue Date
Submission Summative
IV Name
IV Date
Learners Declaration: I certify that the work submitted for this unit is my own
and the research sources are fully acknowledged.
Learners Name
pg. 1

Management and operations

Management and Operations
Table of Contents
Higher Nationals .........................................................................................................................................1
– BTEC (RQF)................................................................................................................................................1
Introduction.................................................................................................................................................4
Differences between the types of leader and the functions of a manager.............................................4
The role of leaders and managers in an operational functions of an organization in given contexts.....7
Acknowledging the role leaders and managers in an operational functions of organization...............14
An interrelationship in between leadership and management within contemporary business
environment.........................................................................................................................................17
Conclusion ................................................................................................................................................21
References/Bibliography ..........................................................................................................................22
pg. 3

Introduction
Leadership as well as management both are an indispensable part of conducting an effective
organization for meeting the Tesco goal or profit. It helps to strengthen the company’s structures
and policies to lead a more designed and polished strategy for the organization. The assessment
looks out for various types and styles of leadership and management proficiency to determine the
SWOT analysis for respective institutions, also for its organizational and management necessities
and situations.
Differences between the types of leader and the functions of a manager
Leaderships and management have different meanings but most often these terms are
used for same purposes. Leadership is basically a part of management which refers to providing
directions or vision and motivate others to help them reach a pre-planned Tesco (Lin and et. al.,
2018). Whereas, management includes overall activities of planning, organizing, staffing,
directing, motivating, coordinating and controlling. The different roles and comparisons between
the character of a manager and leader in case of Tesco organization is presented below:
-COMPARATIVE ANALYSIS: Leadership is defined as the ability to influence and
guide a group towards the attainment of goal. Management always make sure that certain
balance is maintained within the working so that accomplishment of success and growth become
easier and flexible.
 Leadership is the process pf leading others through communication and motivation to a
desired goal. Management means to systematically organize and coordinate resources in
an effective way.

Management and Operations
 Leadership is the quality that inspires others to trust on the leaders. Management is more
about controlling and coordinating the subordinates.
 Leaders must be foresighted, but managers do not require such.
 All managers cannot be a good leader whereas all leaders are good managers.
 Leadership is proactive in nature however management is reactive.
 Leaders need to set a varied list of guidelines and principles. Managers set Tesco,
procedure and policies on which the desired goal is implemented.
Role of leaders
 Arise vision: Leader of Tesco make sure that clear vision is established under which
employee get clarity about what to achieved and how to as well. In this adequate path is
provided to all so that success is achieved with better sustainability.
 Simulator potential: A leader has higher potential so that others get influenced with
easiness so that standardized outcome is achieved with appropriateness.
Characteristics of Leader: -
 Attractive: It is a characteristics in which employee get attracted formerly with others so
that task and actions is completed within timely basis.
 Effectual Communicator: It is a quality under which leader of Tesco has transferred
different information with certain uniqueness so that ability to reduce redundancy is
getting managed.
pg. 5

Roles of Manager:
 Create Policies: Manager has design different policy and strategies that is followed by
all the individual's so that productive outcome is achieved as while managing durability.
 Mandate Duty: In this manager segment overall task and actions with suitability so that
working capabilities is increases over repetitive basis (Matthews and et. al., 2018).
Characteristics of Manager: -
 Time Management Skill: It is a skills in which manager not only divide the task in
different format but also ensure that favorable ending is resulted within certain period of
instance.
 Trenchant Social Skills: It is a characteristics in which manager of Tesco promote
effectual interaction so that clear information in processed that furthermore enhances
productiveness.
The leader and manager has played different roles and characteristics that is as illustrate
below as:
Basis Leader Manager
Role A leader play vital role within the
working completion of Tesco as they
have provide and offer appropriate
guidance to all the individual's so that
work is completed on time as along
with certain efficiency as well. In
addition leader also looking forward to
transfer clear and transparent goals and
Tesco under which mission and vision
of business become more clearer.
The manager always make sure that
certain control on administration
procedure is processed. In this each
individual's performance has been
considerate and analysed with
perfection and then other beneficiary
facilities is provided and offered
accordingly.
Characte
ristics
It is essential that leader must have
strong interactive and communication
The manager has vibrant and
confident personality as by which

Management and Operations
skills as in this they could easily get
connect with other individual's. In
addition to this leader of Tesco also
has that charisma so that people get
influenced and followed them with
suitability.
they could provide solution to each
and every problem under which
productiveness among working is
emphasized.
Theories In context to leader they have followed
various theories such as system,
autocratic, contingency and many
others as well.
In relation to manager they have
followed various theories such as
behavioral, bureaucratic etc.
The role of leaders and managers in an operational functions of an organization in given
contexts
A manager has to conduct a number of activities to accomplish the main goal and leaders
lead through influencing and guiding to achieve the goal. Leadership and management features
have different varsities and roles that needs to be flexible to adjust with the situations. In Tesco,
various situations arise were a leader and manager must tackle with patience and proper
conscience. Some situational contexts help to boost strength while others can create major
weaknesses.
An operation management basically defines the different manner through which business
has make sure that raw material get transferred into the finished goods so that cost efficiency is
attained with perfection. It is usually define as a strategic approach which is used to make higher
profit under which constraint success is achieved over continuous period of time. It is used by
the business as in order to reduce the production cost under which profit margin is increases with
effectiveness. In addition to this it also assist to make cost-cutting under which working
performance and productivity is enhances with repetitiveness.
Stable situation: A stable situation is always preferred by an organization. It implies that
there will be consistency with the institutional goal and other major pertaining situations. It
includes stable bank rate, inflation does not occur, no stagnation in the economy, healthy
working conditions etc. Well, if Tesco need to maintain an effective working environment l, the
pg. 7

manager needs to ensure that efficient workforce is gathered, and the organizing and staffing are
done accordingly maintaining coherence with planning. A responsible leader would motivate his
employees through incentives and implementing required direction and look over his
subordinates to avoid mistakes to ensure the best and maintain a stable situation. Business
leaders lay hold of labor, basic material and transform them into merchandiser which can be
called operation management. It has a logic when those salable products are of any services.
They also have an organizational strategy under which management of business take beneficial
actions from which sustained profit is attained in easiest mode. In this management of Tesco
has make sure that complex conditions has been resolved as while working with suitable
interpretation so that constant outcome is achieved with suitability. In relation to Tesco, leader
and manager perform various role and function that is as explained below as:
Role of leader
 Leader of Tesco make used of different styles of leadership as per the dependency and
availability of situation.
 In relation to situation management it is required that sustain control over performance is
maintained so that productive modification is induced in timely basis.
 The effective decision-making is applied by leader of Tesco by which accountability has
been managed with adequacy.
Functions of manager
 The manger gathered all the required information and make suitable decision-making so
that working standards has been modified. In addition manager develop efficient planning
so that accomplishment of task become flawlessness.
 Manager of Tesco play essential role and responsibility and assigned different roles to
others as well as per its skills and abilities. In this working efficiency and effectiveness
both get enhanced and under which maximum ideas and thoughts has been developed
by which rate of generation of favorable ending is increases.
Slow to moderate changing circumstances: The organizations that has to keep a regular
update of the changing economic and other stages needs to make some modifications to achieve

Management and Operations
the results. A situation may arise in Tesco where due to inclusion of new technology some
employees may not get comfortable with it. In that case, a manager’s duty is to help the
responsible employees get familiar with it through training and a leader can help through guiding
about how the new technology can be used.
Fast Changing Situation: This is the fastest scene in the enterprise at present when the
pertaining situations are combined in conjunction with the thematic environment. In the financial
market. for instance, there are sudden changes caused by fluctuations in indexes such as NSE,
BSE etc. this can affect investors. Fast changing conditions are maintained by Tesco when it
requires multiple approaches and processes to ensure that the profitability and performance of
the company is maintained. It is a condition in which Tesco and its management make sure that
adequate strategies are developed as while making suitable utilization of resources. In this both
manger and leader worked on to enhance performance and its abilities that is as addressed below
as:
Role of leader
 Leader of Tesco make effective interpretation of each and every situation and as per that
design certain report by which long term success and growth is developed.
 It is required that long term accessibility is addressed within Tesco and it is processed
with the effort of leader as they have create clear vision that is processed with certain
precision.
Function of manager
 Manager has perform various functions and make sure that better services has been
processed as while delivering better values. In this as while launching new product
manager make analysis as from where profit margin is developed with continuity.
 Tesco's manager make recruitment as while maintaining transparent concern and focus as
while enhancing working capabilities of employee's. Thus for this offer appropriate
training and development by which satisfactorily outcome is developed.
Outer Organizational Changes: These are the changes that occur due to the external
forces outside of the enterprise. Such subjects can be government’s laws and policies, tax and
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revenue changes, inflation, style changes and improvements which are included in the
macroeconomic activities. Due to change in govt. economic policy it might be such that some
products of Tesco may get banned or other restrictions. Such case the manager needs to act fast
to cope up with the new change and plan to modify other existing products that would require
adequate staffing and organizing and leadership will help to exercise the best efforts as early as
possible.
 Managers design and plan the goal and structures and delegates authority and
responsibility by gathering efficient resources, leaders direct by considering the
organizational plans through communicating and inspiring the subordinates to achieve the
designated Tesco. As an HR intern of Tesco, the managerial operation would have been
to gather resources and information and distribute authority and responsibility among
desired employees. And leadership would aid me to direct the workforce for earning
effective results. Situational leadership would help in the case to apply the required
directing style for different employees.
 Tesco have a huge employee turnover for which it is necessary to involve contingency
leadership theory. It is the idea where no specific or exact answer or style can have
applied. On the other hand, managerial operation of the manager would be to recruit
qualitative manpower and providing them with proper financial and other incentives.
 Another type of leadership is systems leadership that collaborates and enables to support
the systems level change. At the time when Tesco have different complex situations to
handle multiple uncertainties this leadership is preferred. However, a potential manager
would highly take precautions sand foresight on the possible risks before planning the
whole project.
 Trait theory of leadership means leaders are believed to have the leadership quality in
nature. Qualities that a leader posse are available in such person beforehand.
Different theories and models of approach

Management and Operations
There are different theories and models that has been used by leader of Tesco and that is
as explained below as:
Situational leadership: It is leadership style in which leader has provide different
solution as per the requirement and demand of condition. It is also being used to process
effective working within which competitive competency is addressed with certain
appropriateness. The leader of Tesco followed Blamchard and Hersey leadership and it is
described below as:
 Telling: In this leader take suitable decisions and along with this make sure that clear
information is transferred by which completion of activity and task become even more
successful.
 Selling: In this leader of Tesco has present its thought and take appreciation from
maximum of employee's so that supportive changes is addressed.
 Delegating: It is an aspect under which leader worked on to develop strong involvement
and participation as while scheduling and controlling various task and actions.
 Participating: Leader of Tesco has take particular decision so that moderate level of
participation is addressed within which working suitability has been influenced.
Systems leadership: It is basically define a set of capabilities and skills through which
business make sustained usage of knowledge so that productive amount of changes is
implemented with certainty. It act as a catalyst by which adequate support is processed so that
systematic change in leadership is addressed. In this accurate building of coalition and its
insights is mobilized so that modified range of innovation is inserted as while managing balance
network. It offer adequate solution under which ability of Tesco to get specified outcome within
balanced time period is increases with continuity.
Contingency leadership: It is a style in which leader induce better effectiveness that has
completely dependent upon the particular situations. In this effectiveness of leader is increases in
which accurate solution is offered about each circumstances so that productivity among task
completion is increases. It helps to make right setting as while inducing clear concern about
situational effectiveness by which redundancy and complexities among working is reduced.
pg. 11

In context to Tesco, situational leadership has been used by leaders and in this prospect
appropriate solution is designed as per the requirement and dependency of working and
requirement. It is a style of leadership that assist to get over from different working challenges so
that productiveness is increases with perfection.
Leadership styles:
Directive style: The type of leadership where authority is implemented to provide
direction and get results is directive style.
Supportive style: Leadership in which although leaders delegate authority but considers
the opinion suggestions of his subordinates too is known as supportive style. The subordinate’s
problems are considered, and leadership is provided in a democratic way.
Participative style: The type of leadership in which the leader is compassionate and
conducts direction by considering the willingness of his subordinates.
Achievement-oriented style: The Leadership only aims at achievement of the goal and
does not consider the problems and suggestion of the employees. The main Tesco is to achieve
the outcome, along with the degree of employ-ability, competence and enhanced level of trust
acquired.
To have control in the desired manner, Tesco has used a participatory model of
leadership in the organization in order to act.
In the mentioned part, it is thought that there are different parts that present the Tesco
group's managerial and leadership styles in order to achieve the results in a significant way that
also include the major advantages of variable conditions that has been incorporated in the
company.
The key approaches to operations management
TQM: It is an acronym of Total Quality Management within which business has worked
on to achieve both short and long term goals as while satisfying the requirement and demand of
customer’s. It consist of collective effort of all the different individual's those are working within
the business so that continuous improvement is induced through which ability and capability of
working is enhanced while circulating higher values. In this leader and manager of Tesco make