A Report on Operational and Project Management at Tesco

This report evaluates Tesco's operational and project management strategies using models like the Transformation Model, 4Vs Typology, and Operations Performance Objectives. It examines Tesco's functions, competitive standards, and market position, highlighting their approach to volume, variety, variation, and visibility. The report also discusses order-winners and order-qualifiers, emphasizing Tesco's strengths in product range, quality, and customer loyalty programs. It concludes with recommendations for enhancing operational performance through Total Quality Management (TQM) and increased employee commitment, suggesting improvements for maintaining competitiveness in the retail market. Desklib provides this and many other solved assignments to assist students.

Operational and Project
Management

Table of Contents
Executive Summary ........................................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
TASK 1............................................................................................................................................4
The Transformation Model.....................................................................................................4
4Vs Typology of Operations..................................................................................................6
Operations Performance Objectives.......................................................................................7
Order-winners and order-qualifiers........................................................................................8
TASK 2............................................................................................................................................8
Recommendation....................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

Executive Summary
The mentioned report is the included the number of models and theories that used in
evaluating the operational functions of organisation. The Transformation Model, 4Vs Typology
of Operations, Operations Performance Objectives, and Order-winners and order-qualifiers were
discussed in the report which highlighted the organisation functions and choices in the
operational market.

INTRODUCTION
Operational management is the process that used by the companies in order to manage
day to day operational activities as well assist the manager in order to eliminate the business
issue more efficiently. In relation to this project management is the inclusion various practices
such as planning, organizing and controlling all the valuable resources towards achieving the
company specific goal. Operational management plays a vital role because it efficiently manage
and controls all the organisation functions as well as supervise the organisation activity
according to the industry demands. In relation to the above discussion Tesco is being taken into
the consideration for analysing their operational management.
Tesco is a renowned multinational Supermarket chain of England. The respected
company was founded in 1919 by Jack Cohen (Babatunde, 2020). Tesco has a thousand number
of stores in UK that covers almost every region of UK. By their efficient business strategy they
earned the large number of revenue through their business operations. The mentioned company
has diversified their product range from groceries item to electronics product. They provides
their services through stores as well as online services by their in house e-commerce website.
The mentioned report is the inclusion of two tasks. In task one various models will be
applied in regard to the company functions such as transformational model that assist the leader
in order to understand the organisation functions. 4Vs typology of operations that determine the
volume, variety, variation, and visibility that highlights the organisation functions are helps them
in creating the value in the organisation functions. Further, the report will also evaluate the
respected company operations performance objectives as well as also highlight their competitive
standards through which they represent their product in the target market. At last some
recommendations will also derived according to their operational functions.
MAIN BODY
TASK 1
The Transformation Model
The transformational model is the framework that used by the managers of organisations
in order to understand the companies operational functions more effectively as well as guided
them to create the efficient function and eliminate the complexity from operational functions. By
the mentioned model companies identifies the variables which implies on their operational

functions. These variables then align strategically to improve the company profitability,
satisfaction of employee as well as also influence the cycle time. Below are the detailed
discussion of these eight variables on the behalf of mentioned company operations;
 Environment- the respected company performs their operational functions in the highly
competitive market. In order to perform the efficient organisation functions companies
considers the external environment that can impact their performance. In regard to this
the respected company have to understand the changes that occurring in technologies,
need to consider the competitors. In regard to this the respected company perform their
functions in the retail sector on which political, social, legal factors influenced the
operational activity. Therefore, all these factors need to be addressed significantly to
work smoothly in the operational market (Fischer, Jentsch, and Zink, 2018).
 Strategy- Business strategies plays one of the vital role in influence the company sales
and revenue. By developing the true vision the respected company can guide the work
force more efficiently towards achieving the company goal. Through systematic growth
strategies the respected company took fact based decision that help them in order to
achieve the long term plan more efficiently.
 Core process- Core process highlights the flow of work which used by organisation in
their organisation functions. The respected organisation uses the number of channels in
their operational functions ans syntagmatically distributes all the responsibilities in each
segments in order to fulfil their derived goals. In regard to this the mentioned company
uses its dotcom distribution network to respond the vast number of customers more
efficiently that used its online platform for shopping. The respected company has a
effective technology and logistics management that assist them in choosing the smart
zone routing for their product distribution.
 Structure- The respected company follows the functional structure in their operational
functions in which all the department were allocated according to the business activity.
The organisation structure is described from top layer to bottom layer such as general
manager, sales manager, marketing manager, engineering manager. By following the
mentioned functions the respected company creates the issues in coordination and
collaboration due to high layers.

 Culture- The respected company follows the effective leadership style in their
organisation functions. Through the effective leadership they establish the clear vision of
organisation goal as well as also boost their productivity by identifying the loop holes.
 Result- The respected company interpret the past data as well as also perform detail
research in the operational market in order to collect some reliable informations. These
set of informations then compare by the company performance and adopt all the
necessary practises in order to enhance the productivity.
4Vs Typology of Operations
 The volume Dimension- The volume dimension derives that how much production is
needed to satisfy the customer need in the operational market. In regard to this the
mentioned company has vast number of customers that demands for their groceries,
clothing and electronic item products. In order to fulfil the customer demand efficiently
the mentioned company uses their value chain management system that helps them in
order to maintain the stock in stores (Li, H., and et. al., 2021).
 The Variety Dimension- The variety dimension highlights the variety of products which
produced by organisation to fulfil their customer needs. The mentioned dimension is all
about diversity. By selling the large variety of products helps the organisation to attract
the large number customers towards their operational functions which ultimately
contributes in higher sales. In regard to this the respected company offers the wide
variety of products range which helps them into target the different segmented customers
towards their operations.
 The variation Dimension- It determines the changes in demand that fluctuate in a
specific time period due to external factors. In regard to this at the time of COVID-19 the
demand of sanitizers and masks were increased rapidly. The respected company sold the
large number of units of these items at that time. Moreover, their online sales were also
raised at that time. Hence, these variables cannot be pre assumed by anyone.
 The Visibility Dimension- The mentioned dimension determines the value chain of
company operations. Industry provides the high visibility to their customer in order to
attach them with company operations. In regard to this the mentioned company provides
the home delivery of service to their customer through e-commerce website. The

mentioned company app provides the facility in which customers can easily track their
order and have the visibility to get the timely update of their packages.
Operations Performance Objectives
Productivity and efficiency plays a crucial role To perform the efficient function in the
operational market. Hence, to achieve these functions in these operational functions companies
focuses on five performance objectives which is listed below;
 Quality- Quality is main factor that highlights the company product or services in the
operational market. It is a fundamental aspect that highlights the business performance.
It plays major role Whether customer will be satisfied or not with the product quality.
Through the efficient quality of product companies can form the potential customer
which can contributes in company success. The respected company is known for its high
quality of products. They cater the market by quoting the minimal price with high quality.
 Speed- speed determines the turnaround time which took in from ordering a product to
receiving it. Organisations who delivers product on time develop the more customer
satisfaction in their operational functions. Companies who offers the quality products as
well as timely delivery of product have the competitive advantage in operational market.
In regard to this the mentioned company have the efficient supply chain management
system which ensures to provides the timely delivery of ordered product to potential
customers (Phan, and et. al., 2020).
 Dependability-The mentioned factor decides whether the companies will get the repeat
customer again or not. It derives that customer will rely on company function or not.
When the customer get the timely delivery of products on time influenced their decision
making for future purchases. No matter if a company offers good quality of product at a
Reasonable price but fails in delivering the product on time can impact the customer
attraction towards company functions.
 Flexibility- Flexibility means changing in the operational activity according to the
customers requirement. Companies who follows the mentioned approach in their business
operations have higher chances of customer retention towards their operations. By such
activity companies modifies or launch the new range of products according to the market
demand. It gives the potential to a business towards getting the competitive advantage by

holding the large variety of products with different volume and customised delivering
dates.
 Cost- The mentioned factor plays an important role in the organisation functions because
it directly compete with the rates. Companies who have the lower production cost have
the advantage to lower the final product prices to attract the customer. In regard to this
Tesco purchases the large amount of quantity with the supplier in order to get the product
on attractive prices. They negotiate with the suppliers to quote the attractive prices for
their customers.
Order-winners and order-qualifiers
Order qualifier conclude the necessary attributes which influenced the customer to buy
the mentioned company product. It generates the competitive standards in which customer prefer
the specific company product over others. On the other hand order winners are the products that
creates the unique identity in the operational market in compare to others.
Below are the some attributes of order qualifier of Tesco which influence the customers of UK to
use mentioned company services;
 Range and quality of product- The mentioned company offers the vast variety of
product range to their customers than their competitors. Such activity helps the
company in order to influence the customer towards buying their product. Tesco uses
the cost leadership approach in their operations in which they deliver the high quality
of product on a attractive price (Platenius-Mohr, and et. al., 2020).
 Tesco clubcard- The respected organisation uses the unique approach in their
business function in which is Tesco club card. By the mentioned system customers are
benefited with loyalty points, discount offers as well as personalised orders. These
actions influence the customers to use the mentioned company services.
TASK 2
Recommendation
From the analysis of above report the operational activity of Tesco were highlighted. It is
clearly identified that the respected company adopted number of strategies in their operational
functions that helped them in order to perform the efficient functions. Moreover, the respected
the company performs their functions in highly competitive market. Hence, an improvisation in

their core functions is must needed to perform efficient functions in such market. Therefore ,
below are the some suggestions that can facilitate the respected organisation to enhance their
operational functions;
Total quality management(TQM)
Total quality management is a dedicated process which can be used in detecting the
errors and eliminate them in order to influence the organisation functions. The mentioned
practice detect the error from manufacturing, supply chain management, ensures the employee
performance and influence the customer experiences towards company functions. By the
implication of respected management practice the mentioned company can enhance their
operational performance.
 Total employee commitment- In order to achieve the organisation goals company need
the committed employee in their operational functions. Hence, the respected company
should impose the clear communication in the organisation functions in order to enhance
the employee productivity. By encouraging them can enhance their performance by
developing the personal goal. The mentioned company follows the functional structure
which creates the communication barrier due to layers of management. Hence, by
creating the open communication environment the mentioned company can solve the
workplace issue more efficiently (Rowe, 2020).
 Process approach- This mentioned approach can help the organisation to take the
proper steps to enhance their productivity. Through the process flowchart company can
efficiently derives the role and responsibilities through which everyone know their roles
in organisation functions. Moreover, visual plan can assist the company in order to
derives the specific activities that need to be adhere to achieve business goal.
Kaizen
The mentioned concept encompasses wide range of ides that used in developing the more
efficient and convenient working environment in the operational activity. Through, the
mentioned approach the respected company can easily evaluate team atmosphere as well as can
also enhance the everyday working procedure. By such approach the employee engagement can
also be evaluated (Toke, and Kalpande, 2021).
 Just in time inventory strategy(JIT)- One of the foremost role of Kaizen in the
operational management is to reduce the waste and enhance the production cycle

efficiency. As the mentioned company produce the number of in-house products in
their production cycle. Hence, by adopting the mentioned strategy the respected
company can minimize the excess use of inventory by creating the strategic
practises in which supplier productions schedule are matched with raw material
deliveries. It assist them in order to eliminate the excessive cost.
 PDCA Cycle- The respected cycle stand for “Plan-do-check-act”. The plan is
used in mapping out the changes so every team member knowns their
responsibilities towards the derived plan. The do means implying the best solution
according to the specified problem. In the check steps a solution are created
according to the derived problem and check its reliability, whether it works or not.
In the last stage of act discussed whether the opted solution will be conclude as an
company standard or if it needed some more further changes. Hence, by the
detailed cycle the mentioned company can improve the operational functions of
their organisation more efficiently (Tusnial, and Digalwar, 2021).
CONCLUSION
From the analysis of above report it is concluded that operations and project management
plays a vital role in companies operations. The mentioned process assist the company in order to
perform their operational task more effectively. In the above discussion various practises has
been adopted that highlighted operational activities of respected company. In regard to this the
above report highlighted the various model which were The Transformation Model, 4Vs
Typology of Operations, Operations Performance Objectives, Order-winners and order-
qualifiers. By these practise various attributes regard to the mentioned organisation were
highlighted. Such as their operational functions, core process, their business structure and many
more. Further in the report some recommendations were also evaluated that can help them in
enhancing their operational functions as well as also evaluate the everyday operations.

REFERENCES
Books and Journals
Babatunde, 2020. Mapping the implications and competencies for Industry 4.0 to hard and soft
total quality management. The TQM Journal.
Fischer, Jentsch, and Zink, 2018, January. Nachhaltigkeit in globalen Lieferketten–Ausgewählte
Forschungsarbeiten zu Einflussmechanismen und aktuellen Fragestellungen.
In Fortschritte in der Nachhaltigkeitsforschung (pp. 55-86). Nomos Verlagsgesellschaft
mbH & Co. KG.
Li, H., and et. al., 2021. An integrated migration and transformation model to evaluate the
occurrence characteristics and environmental risks of Nitrogen and phosphorus in
constructed wetland. Chemosphere, 277, p.130219.
Phan, and et. al., 2020. Relationship between customer collaboration in supply chain
management and operational performance of manufacturing companies. International
Journal of Productivity and Quality Management, 29(3), pp.372-396.
Platenius-Mohr, and et. al., 2020. File-and API-based interoperability of digital twins by model
transformation: An IIoT case study using asset administration shell. Future generation
computer systems, 113, pp.94-105.
Rowe, 2020. Project management for small projects. Berrett-Koehler Publishers.
Toke, and Kalpande, 2021. Strategic planning to investigate the decision index of organization
for effective total quality management implementation–in context of Indian small and
medium enterprises. Journal of Engineering, Design and Technology.
Tusnial, and Digalwar, 2021. A systematic review of the integration of best practices for world
class manufacturing. International Journal of Business Excellence, 23(3), pp.353-388.