Tesco Operations Management: Review, Critique, and Improvement Plan

This report provides a comprehensive review and critique of operations management principles within Tesco PLC. It begins with an introduction to Tesco, followed by a distinction between operation and operations management. The report then analyzes the implementation of operations management principles within Tesco, discussing how well these practices meet the organization's requirements. It explores continuous improvement as a philosophy, describing Lean principles and offering a continuous improvement plan with justified recommendations. The analysis incorporates various models and theories, such as Taylor's Scientific Management Theory, Kaizen, Six Sigma, and Benchmarking, evaluating their advantages and disadvantages in the context of Tesco's operations. The report concludes with insights into potential improvements and strategic considerations for enhancing Tesco's operational efficiency and market competitiveness.

ID
Unit Number and Title Unit 187 – Operations and Project Management
Title Review and Critique of Operations Management (Part 1)
Project Life Cycle (Part 2)
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Table of Content
Part 1: Business Report
1. An introduction to chosen organization p
2. An explanation of operation vs operations management p
3. A review and critique of the implementation of operations
management principles within the chosen organization p
4. An analysis of the extent to which the operations management of
the organisation in the case study meets the requirements of the
organization p
5. Discussion of continuous improvement as a philosophy and
describe the Lean principles p
6. A continuous improvement plan, including your justified
recommendations for improvement, based on your review and
critique of operations management principles within your
organization p
7. Conclusion p
References p
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An introduction to chosen organization
In the United Kingdom, Tesco PLC is the multinational retail supermarket. As
measured by the gross revenues it is considered as the third largest retailer in the
world. In 1919 a group of market stalls Jack Cohen founded Tesco. In the world with
the operations it expanded to the 11 other countries (Chen, 2022). The wide range of
products were offered such as grocery, fresh foods, drinks, non-food products,
drinks, household appliances, entertainment and home products, consumer
electronic, health and beauty products. The vision of the Tesco is to provide the best
valuable product and service to the consumer without affecting the planet and the
environment.
2. An explanation of operation vs operations management
Operation Operation Management
 Producing of the product and the
service of the company, this
process is known as operation.
 Planning, controlling, directing
and organizing were concerned in
the process (Ribeiro and et.al.,
2022).
 Regarding the production
operations are considered to be
as day to day activities.
 To the manufacturing and the
production the operations are
confined.
 For example, in Tesco the
operation such as movement of
material, packaging of product
were followed.
 Controlling or dealing with the
people in the appropriate manner
is termed to as operation
management.
 The functions of directing and
controlling in company was
concerned.
 It was applied in the entire
company not concerned to
particular department.
 The concept of management is
applied to everywhere at every
place, level and department. It is a
universal concept (Qu and Niu,
2021).
 For example, the operation
management of Tesco handles all
the activities by coordinating with
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other departments.
3. A review and critique of the implementation of
operations management principles within the chosen
organization
The process of converting of input to output, this process is termed to as
operation management. Manipulating of the marketing mix elements for the positive
benefit of increasing the sales by the operation management in Tesco. In the
competitive edge the vision of the Tesco is to provide the best quality products and
perform the functions in well manner. There is an alteration of the price of Tesco
product but it sets the price according to the market (Handoko and Girsang, 2018,
September). Finance, food, clothing and the other service are the wide range of
products served by Tesco. The operation function consists of two major components.
In first components the work was monitored by the organization through the fast and
convenient method. To their product and the service the best output was delivered
through getting the valuable feedback. To manage the operations and the day to day
activities the strong workforce was formulated at the outlet.
According to the Taylor's scientific management theory, in the workforce of
the organization there is the drive of supportive to the overall production by providing
the appropriate training. There will be the major disadvantage to the operation
management in Tesco such as the lack of coordination with the different components
due to the multi level dependence in the organization. In the operations there will be
the failure if the lucrative strategy was not implemented at right place (Qu and Niu,
2021). For examples, in Tesco there is the error in the operations of manufacturing
due to the errors of the human. From the manufacturing to the sales component
there is incurred of transition issues at most of the times. Thus, there should be the
collaboration with the sales, finance, accounting and marketing department by the
operation management.
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4. An analysis of the extent to which the operations
management of the organization in the case study meets
the requirements of the organization
The hierarchical structure was followed by the Tesco. In the operations of
business it focuses with the several other departments. Because of the multiple and
the huge level business is following the structure of hierarchy. To form the better
relations company aims in working collaboratively (Qiu and et.al., 2019). The roles
and the responsibilities of each person was defined. Through forming the better
relations with the customers and focusing on the low pricing strategy Tesco was able
to gain a competitive edge. Tesco followed the appropriate marketing plan of action
as it helps the company in the better managing the functions of the company.
Company will able to target its potential market through increasing the level of
productivity.
Through the help of the advancement of technologies business will able to
reduce the cost of the goods and service. From the effective evaluation Tesco will
able to comply the basic fundamental of the stakeholder's requirement through the
aid operation management (Ribeiro and et.al., 2022). For example, in the United
Kingdom the alignment with the outlets of local retail. Customers will able to access
fastly and quickly by recruiting strong workforce. It also helps in decreasing the
queues. By evaluating the companies need the need of the stakeholder's can be
fulfilled in the organization with the help of the proper management of operations.
After the automation process company looks for providing better and the efficient
service base to its customers.
5. Discussion of continuous improvement as a philosophy
and describe the Lean principles
Continuous improvement refers to the part of ongoing process, it is also
known as continual betterment. In this process all kind of valuable efforts are termed
as part of incremental improvement with time and some breakthrough modification in
once. On the other hand, six sigmas are usually termed as data driven process for
making continuous improvement reliable and it demands majority of quality
management way of non- moving into statistical analysis (Marques, Carvalho and
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Santos, 2021). It is highly dependent on individual groundwork working in the
organization, and they are considered as trained expertise. Six sigma process
minimizes all kinds of errors in the business operations and improve the work
efficiency which forms valuable image in the industry.
Moreover, Kaizen is another model which aligns with continuous
improvement and it is measured by name ‘Building Block’ in all lean production
methodologies. It works appropriately by focusing to the core measures to minimize
the wastage and lead organization towards sustainability. In this process there are
five major factors such as personal discipline, improved morale, better team work,
quality circles and suggestive measures for improvement (Azzouni and Parham-
Mocello, 2021, October). Hence, this model drives with better convenience of Tesco
in order to make improvement with the help of collaborating employee as part of
activities. Also, they are free to make their recommendations and feedback for
changes should be made. This will create more positive culture, and they will work
willingly with their team members to generate quality output in business. Overall this
will boost up their morale and organization can make better productive results into
their context as having significant portion in the industry.
Six sigma process highlights all techniques which is applied over continuous
improvement. The pros of using this model serves organization with ability to keep
eye on customer requirements to make them fulfil. The modifications associated with
waste management in organization are quit essential to enhance the efficiency as
well as productivity catering immense experience for strong customer base. Thus, it
can be clearly stated as by effectively using this process company will be liable to
improve greater working aspects (Alosani, 2020). Also, there would be higher
amount of flexibility to easily espouse with sudden changes. As having work potential
into existing market tend to be increased with higher quality services and it will
increase the market share of the firm. Specifically, they will be able to deal with
multiple competitive forces in their existing market and encourage audience to try
products and service as getting major benefits.
6. A continuous improvement plan, including your justified
recommendations for improvement, based on your review
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and critique of operations management principles within
your organization
Through the different types of models and theories implications the
continuous improvement plan of Tesco can be analyzed with considering the
advantages and disadvantages. To the organization the concerned theories
advantages and disadvantages are:
Taylor's Scientific Management Theory – For promoting the right work completing
at the right time is the concept of theory. There will be the effective completion of the
work as it enables in the controlling of ability. Thus, the Tesco will benefit in its
operations. Thus, the management will able to control the workforce there will be the
increase in the production, through the decreasing of the inaccuracy the system of
payment will be improved and cost of production will be reduced ( Azzouni and
Parham-Mocello, 2021, October). The disadvantages are that it requires huge capital
and for providing the fast services the workforce include the unnecessary pressure.
There will be the creation of the bad image and also decrease in the performance
due to the productivity reducing. To the principles of organization it was suitable thus
it can be improved which will benefit in increasing the services. To the success of the
organization, the effective strategy should be used which will allow the process in
better formative.
Kaizen – To the process of business the tool was applicable to everyone. There will
be the improvement in the better quality of the team as the tool was quality driven. It
will benefit the organization as there will be the development of continuous
improvement of the process because of the alignment of model (Marques, Carvalho
and Santos, 2021). For the further considerations of the business manager should
be aware about it earlier. Thus, to the existing system implementing of the process in
considered to be as difficult. In the process it consumes a lot of time as providing the
training to the employee's for getting effective work.
Six Sigma – The business process capability will be enhanced through the help of
the organizational tool in this method. It helps in providing better quality product and
services, employees morale will boost, higher level of the performance and also the
profit will be increased. The waste will be reduced using the six sigma. The other
benefit is that the process of optimizing was supported to the aim of decreasing the
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overall waste (Alosani, 2020). To run the function clearly it is essential for business
in the error reducing and also the efficiency will be increased. To implement the
process by each member it consumes a lot of time is the disadvantage of the
process. For the suitable and the particular industries the application of functionality
is limited.
Bench-marking – Against the organization overall process and the product and
service was measured to operation of the multiple aspects. The benefits of the
process is that the internal process was improved through the more efficient process.
In the organization work performance the level of understanding is developed. In the
well-mannered the process the aspect can be performed and monitored. Through
the such process there will be the decrease in the cost and the increase in the
efficiency of the overall work (Marques, Carvalho and Santos, 2021). By practicing
the such activities the purpose can be favored for the organization. It also mainly
focuses on the retention of the customer. The negative impact is that there will be
the unfavorable result because of the lack of insufficient information's. To the
improvement of the performance of the company Benchmark is considered to be the
first of most steps. Thus, to succeed the competitive advantage it does not lead to
favor the micro and the macro factors.
7. Conclusion
It has been concluded from the current report that the day to day business
strategy was deal in the operation management and the planning, motivating,
organizing and controlling of the resource was deal in the project management for
achieving the goals. The report provided the overview of the Tesco. Further, the
report explained the operation management and operation difference. Moreover, the
report analyzed that the hierarchical structure was followed by Tesco to meet the
requirements. Further, as a philosophy the continuous improvement was discussed
and recommended on the basis of the critique of operation management principles.
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References
Alosani, M.S., 2020. Case example of the use of Six Sigma and Kaizen projects in
policing services. Teaching Public Administration. 38(3). pp.333-345.
Azzouni, A. and Parham-Mocello, J., 2021, October. A Method for Evaluating a
Computing Program's Continuous Improvement Plan. In 2021 IEEE
Frontiers in Education Conference (FIE) (pp. 1-4). IEEE.
Chen, J.J., 2022. Tesco Plc. In International Cases of Corporate Governance (pp.
27-44). Palgrave Macmillan, Singapore.
Handoko, D. and Girsang, A.S., 2018, September. Service desk implementation with
information technology infrastructure library framework (study case financial
company). In Journal of Physics: Conference Series (Vol. 1090, No. 1, p.
012059). IOP Publishing.
Marques, P.A., Carvalho, A.M. and Santos, J.O., 2021. Improving Operational and
Sustainability Performance in a Retail Fresh Food Market Using Lean: A
Portuguese Case Study. Sustainability. 14(1). p.403.
Qiu, W., and et.al., 2019. Hierarchical structure of silk materials versus mechanical
performance and mesoscopic engineering principles. Small. 15(51).
p.1903948.
Qu, W. and Niu, H., 2021. Research on the establishment and operation
management of flexible organization. In E3S Web of Conferences (Vol. 253,
p. 03070). EDP Sciences.
Ribeiro, V.R.T., and et.al., 2022. Guidelines for organization, operation and
evaluation of clinical trials pharmacies in Brazil: a scope review. Ciência &
Saúde Coletiva. 27. pp.3103-3116.
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Table of Content
Part 2: Project Portfolio
Project Title p
An overview of the case study you have been given p
An explanation of each stage of the PLC that applies to your
selected project, including supporting documentation for each
stage (e.g., business case, the project plan, cost-benefit analysis
and work breakdown structure):
 Project initiation p
 Project planning p
 Project execution p
 Project closure p
Analysis of the project methodologies and tools used p
Review and critically evaluate the effectiveness of the PLC in
application to your project using the appropriate theories models
and concepts p
Project Title
IN-HOUSE CATERING PROJECT
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An overview of the case study you have been given
It has witnessed in the case study that, in the organization there is no facility
of IN-HOUSE catering and due to which the employees move outside during the
lunch breaks. However, this has resulted in creating the traffic in the local area and
reducing productivity of the employees in the organization. The delay in the lunch
breaks of the employees are directly impacting the productivity of the employees.
The major business objective of the organization is reducing the movement of the
staff from the premises during the lunch breaks and helping staff to adopt the healthy
lifestyle which organization believes that it is the part of their CSR and this also leads
to reduce the staff absenteeism. Thus, the case study has shown the major
problems which is being faced by the large manufacturing organization. From the
analyzation of case study is has been found out
An explanation of each stage of the PLC that applies to
your selected project, including supporting documentation
for each stage (e.g., business case, the project plan, cost-
benefit analysis and work breakdown structure):
 Project initiation
TITLE: IN-HOUSE CATERING PROJECT
Brief Description: IN-HOUSE catering project has been taken in consideration
in context of providing benefit to the staff members and assuring them healthy
food options which helps in assuring their health effectiveness. Thus, the project
will reduce the delay in the lunch breaks of the employees and also enable them
to maintain their effective health.
Background: The project needs to be taken in consideration so the movement of
the staff can be reduced and their absenteeism can be reduced and also their
health can be made more effective. The healthy lifestyle among the staff can be
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implemented which will be highly beneficial for the staff and for the organization
as well.
Goals: The major goal of the project is that, CSR responsibility will be fulfilled
towards employees and their health will be made more effective which will be
proven highly beneficial for the employees.
Scope: The scope is to cover the majority of the employees from the pool of the
1250 staff members in this project.
Impact on the business system: The business organization will be enable to
create the effective internal environment which will be highly beneficial for
employee’s satisfaction. Also, employees in the organization will feel highly
satisfied and their morals will be increased.
Stakeholders: Suppliers, labours Board members, employees, management etc.
are the major stakeholders of the project who will create the significant impact on
operations and outcomes of the project.
Roles and Responsibilities: The major responsibility which comes is performing
the fair practices there will be legal terms maintained in proper manner which will
be beneficial for developing the effective outcomes in the project. The roles and
responsibilities will be delivered according to the skills and creativity.
Milestones: The major milestone are that producing the high quality food to the
staff and prioritising the satisfaction level of employees. Also, employees will get
the health benefit as they will get the fresh food. Thus, these are the major
milestones set for the projects and the outcomes will be delivered within keeping
these milestones at the top.
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