Business Management Dissertation: Tesco's Organizational Dynamics

This dissertation investigates the impact of organizational structure and culture on the growth and success of Tesco. The study employs a qualitative approach, utilizing a literature review and primary data collected through questionnaires. The research explores the relationship between organizational culture and structure, identifying how culture shapes the operational framework. Key findings highlight the significance of a strong organizational culture in fostering smooth operations, profitability, and productivity. The dissertation examines the concept of organizational structure and culture, the significance of functional organizational structure within Tesco, and the potential influence of these factors on the company's growth and development. It includes a detailed literature review, research methodology, findings, discussion, and recommendations for further research, providing valuable insights into the dynamics of organizational management within a multinational corporation.

Business
Management
(Dissertation)

ABSTRACT
This investigation is based on “The impact of organisational structure and culture over
the growth and success of an organisation”. Its main aim is to determine the actual impact of
organisational structure as well as culture over its success by conducting the qualitative
investigation which support in gathering larger amount of data while making use of theoretical
framework. For performing investigation several methods are being used such as primary data
collection performed with the help of questionnaire and the secondary investigation performed
using literature review where view point of authors are being gathered and critically evaluated to
develop understanding regarding the area of study.
By performing investigation it has been identified that there is a strong relationship
between the organisational culture and its structure as it has been determined that culture develop
the structure in which the operations flow. The investigation is performed in more systematic
manner which reveals each and every aspect of understanding determined from the evaluation. It
also suggested the practices implication of organisational culture and practices in effective
manner toward smooth flow of operations and adjustment of structure in a manner that leads to
maximum profitability and productivity.

ACKNOWLEDGEMENT
First of all I want to thank God who supported me in every phase of my life and make me
capable of achieve my targets. I also want to thank my supervisors for the time and guidance
they provided me throughout this dissertation such as help whenever needed, listen to me
patiently, check direction of my work, respond to my queries and supported me at each stage of
this project.
I also want to thanks the employees of TESCO who gave their valuable time for filling
the questionnaire for my investigation and give their support to complete this investigation in
effective manner.
Lastly, I thank to my family, relatives and friends for their kind help as well as
corporation while this investigation duration.

Table of Contents
ABSTRACT ....................................................................................................................................2
ACKNOWLEDGEMENT...............................................................................................................3
Glossary...........................................................................................................................................6
List of Tables ..................................................................................................................................7
List of Figures..................................................................................................................................8
List of Appendix .............................................................................................................................9
TITLE ...........................................................................................................................................10
CHAPTER 1: INTRODUCTION .................................................................................................10
1.1 Background to research topic..............................................................................................10
1.2 Background to research organization..................................................................................10
1.3 Research rationale ..............................................................................................................11
1.4 Research question ...............................................................................................................11
1.5 Research aims and objectives..............................................................................................11
CHAPTER 2: LITERATURE REVIEW.......................................................................................13
2.1 Introduction of literature review.........................................................................................13
2.2 Main body with heading and sub-headings.........................................................................13
2.3 Conclusion of literature review...........................................................................................18
CHAPTER 3: RESEARCH METHODOLOGY ..........................................................................20
3.1 Research process.................................................................................................................20
3.2 Research approach..............................................................................................................20
3.3 Research strategy................................................................................................................20
3.4 Research methodology........................................................................................................20
3.5 Research instruments/tools..................................................................................................21
3.6 Sampling.............................................................................................................................22
3.6 Ethical implications.............................................................................................................23
CHAPTER 4: FINDINGS ............................................................................................................24
CHAPTER 5: DISCUSSION ........................................................................................................34

CHAPTER 6: CONCLUSION, RECOMMENDATIONS AND IMPLICATIONS FOR
FURTHER RESEARCH ..............................................................................................................39
7.1 Conclusion...........................................................................................................................39
7.2 Recommendations ..............................................................................................................39
7.3 Implications for further research ........................................................................................40
REFERENCES .............................................................................................................................41
.......................................................................................................................................................47

Glossary

Term Definition
Centralized structure Centralized organization can be outlined as a
hierarchy decision-making structure where
entire decisions as well as processes are
handled strictly at the upper or the executive
level.
Encompasses Surround and have or hold within.
Stipulated time Specified time period
Beneficence The quality or state of doing or producing good

List of Tables
Table 1: Idea about the impact of organizational structure and culture........................................23
Table 2:Type of organizational structure.......................................................................................24
Table 3:Significance of functional organizational structure..........................................................24
Table 4:Factors have direct effect on organizational culture.........................................................25
Table 5:Potential influence of organizational culture....................................................................26
Table 6:Role of organizational culture..........................................................................................27
Table 7:Healthy organizational culture helps in reduction of employee turnover........................28
Table 8:Strong culture essential for organizational success and growth.......................................29
Table 9:Effective organisational structure helps Tesco in attainment of competitive advantages 30
Table 10:Challenges faced by Tesco due to having functional organisational structure...............31

List of Figures
Figure 1: Idea about the impact of organizational structure and culture.......................................23
Figure 2:Type of organizational structure.....................................................................................24
Figure 3:Significance of functional organizational structure........................................................25
Figure 4:Factors have direct effect on organizational culture.......................................................26
Figure 5:Potential influence of organizational culture..................................................................27
Figure 6:Role of organizational culture.........................................................................................28
Figure 7:Healthy organizational culture helps in reduction of employee turnover.......................29
Figure 8:Strong culture essential for organizational success and growth......................................30
Figure 9:Effective organisational structure helps Tesco in attainment of competitive advantages
.......................................................................................................................................................31
Figure 10:Challenges faced by Tesco due to having function.......................................................32

List of Appendix
Appendix.......................................................................................................................................43
Appendix 1
Appendix 2.................................................................................................................................44
Sample 1
Sample 2.................................................................................................................................45

TITLE
The impact of organisational structure and culture over the growth and success of an
organisation.
CHAPTER 1: INTRODUCTION
1.1 Background to research topic
An organizational structure introduces as an useful system that outlines how some
activities are directed in order to accomplish the objectives and goals of an enterprise. These
activities mainly related with the roles, responsibilities and rules of an organization.
Organizational structure also describes how information or data flows between different levels of
company. For instance, in a centralized structure within an organization, decision flow from the
upper down wheres in decentralized structure, power of decision making is distributed among
different levels of company. Along with this, organizational culture is outlined as the underlying
assumptions, values, beliefs and ways of interacting that endow to the unique psychological and
social environment of company (Lee, Shiue and Chen, 2016). Organizational culture includes
philosophy, experience, expectation as well as the value of an organization that guide behavior of
its members. It also includes the norms, systems, vision, values, assumptions, beliefs, symbols,
language and habits of an enterprise. Therefore, organizational culture and structure have direct
impact over success and growth of company. Organizational culture helps an organization in
identification of its internal and external identity wheres organizational structure gives accurate
guidelines to all workers by laying out the formal reporting relationship that govern the
workflow of an enterprise.
1.2 Background to research organization
For this dissertation Tesco is a given multinational groceries and general merchandise
organization. It was founded by Jack Cohen in 1919 and headquartered in Welwyn Garden City,
Hertfordshire, England, United Kingdom. Tesco has diversified into different areas including
retailing of books, furniture, clothing, electronics, petrol, toys, telecoms, internet and financial
services. Organization employs 600,000 people in all over the globe and thus it is more essential
to keep a better organizational culture (Tesco overview, 2019). Organizational structure of Tesco
is simply and they systematically follow the labor force for the development and success of
company and for accomplishing their objectives and goals. Tesco has always utilized the

implementation of technological and innovation improvement in the service provision and it has
improved the employee's efficiency in effective manner. In each store of the company, Tesco
managers are provided a better control with the employees and the managers work more
effectively in order to manage their operations as well as keeping a favorable culture with proper
cooperation and communication. There are different features of organizational structure at Tesco
such as employee empowerment is high, decentralized decision making, flexible working
environment, shared friendly culture etc. These features have direct impact over success and
growth of company by increasing loyalty of employee, maximizing adaptability to change and so
on.
1.3 Research rationale
Main rationale behind selecting this topic or dissertation is to identifying impact of
organizational culture and structure on success and growth of company. This research is
important in personal as well as professional manner. In personal way, this investigation helps
researcher by enhancing its skills and capabilities such as data analysis, data collection, literature
review, time management, communication and so on (Fraj, Matute and Melero, 2015). With the
help of this skills researcher become more able to perform research activities in systematic
manner. This investigation will also support in professional or educational way by increasing
understanding of an individual in context of organizational culture and structure, and its impact
over business success and growth of company.
1.4 Research question
 What is the concept of organisational structure and culture in the context of business?
 What is the significance of functional organisational structure in the context of Tesco?
 What is the potential influence of functional organisational structure and culture over the
growth and development of Tesco?
1.5 Research aims and objectives
Research aim
Main aim of this research is "To investigate the effect of organisational structure
(Functional) and culture over the growth and success of an organization". A case study on Tesco.
Research Objectives
 To interpret the concept of organisational structure and culture in the context of business.