Tesco's Organizational Structure and Culture Affecting Performance

This report examines the impact of organizational structure and culture on Tesco's organizational performance, focusing on its hierarchical structure and various committees. It discusses how a well-defined structure improves operations, communication, and reduces defects. The report also explores Tesco's organizational culture, highlighting its goal orientation, internal and external drivers, disciplined work culture, and employee orientation. Furthermore, it analyzes factors influencing individual behavior at Tesco, including personal, environmental, and organizational aspects, based on the behavioral approach. The report concludes that understanding these elements is crucial for optimizing performance in the modern workplace. Desklib provides access to similar solved assignments and past papers for students.

THE MODERN WORKPLACE

Table of Contents
INTRODUCTION.................................................................................................................................3
TASK....................................................................................................................................................3
Explain the ways in which the organizational structure and organizational culture affects the
organizational performance at Tesco.................................................................................................3
Explain the various factors that influence individual behavior at Tesco in aspect of the behavioral
approach............................................................................................................................................5
CONCLUSION.....................................................................................................................................6
REFERENCES......................................................................................................................................7

INTRODUCTION
The modern workplace can be referred to a concept that states the real situation of the
various business organizations. The modern workplace depicts the ways about how the
individuals at the organization behave in order to reach the desired performance of the
organization. The modern workplace focuses upon the business environment and the ways in
which the digital workplace helps the organization to perform the various task (Andrianova
and Antonacopoulou, 2020).
Tesco is a UK based retail sector organization. Tesco is the third largest retailer in
terms of gross revenue. The organization deals in the general merchandise and groceries. The
headquarters for the organization is established in Hertfordshire, England, UK. The
organization has established in retail stores in 5 countries across Europe and with over 7000
shops worldwide. The report revolves around the study of modern workplace at Tesco
(Goldman and Weil, 2020).
TASK
Explain the ways in which the organizational structure and organizational culture affects the
organizational performance at Tesco.
Tesco follows a hierarchical structure of business organization structure due to its
huge business size. The Board of directors of Tesco consists of 10 members and there are
various changes that are introduced in the organization. The Board of Tesco consists of
various committee such as Audit, Corporate responsibility, Nominations, Disclosure and
Remuneration. The influence of organizational structure of Tesco upon the organizational
performance is explained below-
 Improves overall operations- The well organized and defined structures of the
organization help in assuring that all the important and required tasks are completed
on time after the assignment of the work and brought into action. An ideal
organizational structure of the organization helps in avoiding situation of confusion
regarding the jobs and tasks. At the time of problems or issues at the organization, the
management can call for meetings in order to discuss the issue and come up with
various solutions. The adoption to a new organizational structure can seem tough in
the starting. The organization can treat various organization structures as a testing
period and convey the same to the management and the employees (Harinarayanan,
2021).
 Improves inter departmental Communication- An efficient organizational
structure promotes better communication that further enhances productivity in the
organization. The effective organizational structure allows a flow of effective
communication among the various departments of the organization. The various
departments include Sales, marketing, Human resources and Finance. The effective
communication helps in accomplishment of the organizational goals sooner. The

employees are communicated their roles and responsibilities through various charts
and job description that allows the employees to know who they need to report at the
organization. The process helps the employees to discover the mentors they can refer
for guidance in case they face any kind of issues and challenges during the course of
action.
 Helps in reduction of defects, returns and complaints- The organizational structure
of the organization reduces the chances of the organization to incur losses due to the
defects of products. The efficient communication due to the organizational structure
proves beneficial in in communicating the goals of the organization which provides
better ways to communicate and decreases the probability of mistakes as the
employees are assured of the duties to be performed hence lesser chances of errors.
The positive influence of the organizational structure includes lesser issues and
problems during production. This further helps in lesser defects in the products and
services along with the delivery. When there are lesser chances of production related
issues then there are lesser number of returns of the product in the organization and
thus leads to better customer satisfaction. The organizational structure somehow
directly or indirectly impacts the production level of the organization by increasing
the production capacity and quality of the organization. Moreover it helps in
improving efficiency of the organization by increasing the quality of the employee
output and as well as departmental output (Kilner, 2020).
Influence of organizational culture upon the organizational performance
Organizational culture is referred to the policies of the organization that guide the
employees towards a definite direction. The organizational culture is a very complex culture
that comprises of various beliefs, values and assumptions and monitors the behavior of the
employees. In aspect of Tesco, the organizational culture is based upon a vision that is brief
and to the point. The organization aims to keep a message short and brief and convey it to the
stakeholders about its future plans and strategies as well as business philosophies. The
organizational culture of an organizational has three layer namely artefacts, values and the
underlying assumptions. The artefacts of Tesco are the tangible aspects of the organization.
The core values of Tesco cannot be observed properly but they comprise of common goals,
principles and standards. These values are accountable, collaborative, diverse and passionate
in nature. The assumptions of the organization can be referred as the foundation of the
formation of the organizational culture. The assumptions help in having a base in creation of
the values and beliefs of the organization. These above mentioned organizational culture have
a huge impact on the performance of the organization. The influence of the above mentioned
organizational culture of Tesco is discussed below.
 Goal and mean oriented- Tesco has a perfectly balanced culture of goal orientation
as well as mean orientation. The terms state that the organization focuses on the
accomplishment of goals within the organization and also focuses on the encouraging
the employees only if they are in a condition of taking risks. This assures that the
organization is focused upon the ethical and integrated ways of working in order to
fulfill the objectives of the organization. The goal orientation culture influences the

organization and the employees to bring in the best efforts and also encourage them to
bring innovation and bear risks (Leclercq-Vandelannoitte, 2021 ).
 Internally driven and externally driven- The organizational culture of Tesco is
more focused upon the internally driving factors rather than the externally driven
factors. The organization focuses upon taking quick and required actions in aspect of
the changing or dynamic customer needs. But despite this the top management of the
organization focuses upon communicating an ethical attitude that can be adopted in
order to respond to the needs and demand of the markets. Tesco shares strong
commitments in aspect of integrity and ethics in light of the business operations of the
organization. The internal driven factors help the organization to focus upon its image
in the market to gain a competitive advantage in the market (Rahaman and et.al.,
2020).
 Discipline work culture- The organization is more focused upon a disciplined work
culture as it follows a vertical hierarchy organizational structure which is highly
linked with the discipline at work. The organization holds the decision making
authority and control of the organization while it promotes innovation at the
workplace by rewarding employees for their performance. The organization has
though shifted upon decentralization of the authority and it helps in providing
opportunities to the employees that boost their morale and hence the organization can
aim and achieve the equilibrium level of strict organizational structure and fluid
organizational structure.
 Employee orientation and work orientation- The organizations belonging to retail
sector such as Tesco to acknowledge its human capital and hence aim to provide
employee satisfaction and motivation. Even though the employees have work load
and pressure, the management aims to decrease the pressure upon the employees of
the work. The organization aims to attain the equilibrium of work orientation and
employee orientation. The equilibrium can be achieved by assigning the hectic
objectives to complete and further maximize the task performance. The organization
can provide the employees with necessary guidance and mentoring to accomplish the
assigned goals and also the employees must be discouraged to work overtime in the
organization.
Explain the various factors that influence individual behavior at Tesco in aspect of the
behavioral approach.
The behavioral approach states that a behavior can be learned and unlearned in order
to replace them with desirable new behavior. The behavioral approach focuses upon the
measurable and noticeable aspects of the human. The approach is a continuous process and
also a general approach that are used in various aspects and situations of life. The behavior of
an individual is affected by various factors. The behavior of employees is a matter of concern
for the organization and thus it is important for the organization to determine the factors that
affect the behavior of the employees at the workplace (Richardson, 2020). The factors are
described below-

 Personal factors- The personal factors that have an influence upon the human
behavior are biographic characteristic and the learner characteristics. There are factors
that are in humans since their birth and they can be termed as genetic. The genetic
qualities are termed as biographic features of the humans that cannot be changed with
the course of action but can surely be redefined in order to meet the expectations of
the business. The various biographical characteristics that affect the individual
behavior are physical features, age, religion, gender, experience, skills and
intelligence of a person. Another element of personal factor is the learned abilities.
The learned abilities can be referred to the behavior that can be changed and modified
as per the need of the hour with the various kinds of environmental interactions. The
organizations lay more focus upon the learned skills rather than the biographical skills
as these can be modified as per the needs of the organization. The various learned
factors that affect the behavior of an individual are the personality, attitude,
perception and values. The personality consists of various skills such as
aggressiveness, dominance and persistence. Perception is referred to the ability of
interpreting a situation (Stretton, 2020).
 Environmental factors- The environmental factors are considered as the external
factors that have an impact upon the behavior of an individual in an organization. The
environmental factors consists of various factors such economic factors, socio culture,
legal and political factors. The economic factors have a huge impact upon the
behavior of an individual. The various economic factors that influence behavior of the
individual are employment opportunities at the organization as well the wage rates or
the remuneration that will be paid to the employees or the individuals along with the
general economic environment and the technological factors. The socio culture factors
are referred to the relationships of the individual with the acquaintances that affect the
human behavior. The political environment of the region can also be considered as an
environmental factor that has influence upon the behavior of an individual (Tran and
et.al., 2020).
 Organizational factors- The organization also has a huge impact upon the behavior
of the individual. The behavior is influenced by the huge variety of organizational
facilities and resources. There are various organizational factors that influence the
individual behavior at the organization which include physical facilities provided by
the organization to the employees. The physical facilities include infrastructure,
cleanliness, light, ventilation, disturbance etc. The organization structure of the
organization also affects behavior due to the communication flow among different
departments and different levels. The various other organizational factors include
leadership and the reward system of the organization (Wu, 2020).
CONCLUSION
It can be concluded from the study that the modern workplace has evolved in order to
meet with the present day needs of the organization and individuals. The modern workplace
depicts the ways about how the individuals at the organization behave in order to reach the
desired performance of the organization. The modern workplace focuses upon the business

environment and the ways in which the digital workplace helps the organization to perform
the various tasks. The study revolves around the study of modern workplace of Tesco as a
retail sector organization. The study consists of impact of the organizational culture and
organizational structure upon the performance of Tesco. The study also focuses upon the
factors that are responsible for influencing human behavior in the organization.

REFERENCES
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