Comprehensive Report: Business Environment Analysis of Tesco (BUS101)

This report provides a comprehensive analysis of Tesco's business environment. It begins with an introduction to business organizations, differentiating between public, private, and voluntary sectors, and highlighting their legal structures. The report then delves into Tesco, detailing its products, services, vision, mission, and objectives. It explores the relationship between organizational functions and objectives, outlining Tesco's organizational structure. A significant portion of the report is dedicated to the macro environment's influence on Tesco, utilizing a PESTLE analysis to assess political, economic, social, technological, legal, and environmental factors. Furthermore, a SWOT analysis is conducted to determine Tesco's internal strengths and weaknesses in relation to external macro factors. The report concludes with a summary of findings and a list of references.

BUSINESS AND BUSINESS
ENVIRONMENT
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Table of Contents
INTRODUCTION...........................................................................................................................3
LO1: EXPLAIN DIFFERENT TYPES AND PURPOSES OF ORGANISATIONS; PUBLIC,
PRIVATE AND VOLUNTARY SECTORS AND LEGAL STRUCTURES................................3
LO1: EXPLAIN THE SIZE AND SCOPE OF A RANGE OF DIFFERENT TYPES OF
ORGANIZATIONS.........................................................................................................................4
INTRODUCTION TO TESCO...................................................................................................5
PRODUCT ANS SERVICES OF TESCO..................................................................................5
VISION AND MISSION OF TESCO.........................................................................................6
OBJECTIVES OF TESCO..........................................................................................................6
LO2 EXPLAIN THE RELATIONSHIP BETWEEN DIFFERENT ORGANIZATIONAL
FUNCTIONS AND HOW THEY LINK TO ORGANIZATIONAL OBJECTIVES AND
STRUCTURE..................................................................................................................................7
ORGANIZATION STRUCTURE OF TESCO...........................................................................8
LO3: DEMONSTRATE BOTH THE POSITIVE AND NEGATIVE INFLUENCE/IMPACT
THE MACRO ENVIRONMENT HAS ON BUSINESS OPERATIONS......................................9
PESTLE ANALYSIS OF TESCO...............................................................................................9
LO 4: DETERMINE THE INTERNAL STRENGTHS AND WEAKNESSES OF SPECIFIC
BUSINESSES AND EXPLAIN THEIR INTERRELATIONSHIP WITH EXTERNAL MACRO
FACTORS.....................................................................................................................................12
SWOT ANLYSIS OF TESCO..................................................................................................12
CONCLUSION..............................................................................................................................14
REFRENCES.................................................................................................................................15
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INTRODUCTION
Business organization is a group of individuals who are working together to attain a
common objective. It is made up of employees working at different levels to ensure the roles and
responsibilities are fulfilled to achieve the final goal for the business. The role of management is
to ensure that effective planning is done, making strategies and supervising and the employee’s
role is to ensure the execution is done smoothly and coordination is there within each
department. The environment in which a business has to perform its activities is impacted by
external factors such as socio-economic factors, political, local regulations etc.
LO1: EXPLAIN DIFFERENT TYPES AND PURPOSES OF
ORGANISATIONS; PUBLIC, PRIVATE AND VOLUNTARY SECTORS
AND LEGAL STRUCTURES.
There are various types of organizations which perform their respective function in the
market and work towards their vision and mission. These organizations can be broadly
categorized into Public Sector, Private Sector, public and private corporative, charitable
organizations and Non-Government/Non-Profit Organizations. A private organization is one
which is owned by the individuals and are following the laws of the land where they are having
their operations. They can be further classified into three types i.e. Proprietorship, partnership
and cooperative society or units. A private organization which is owned by single individual who
is operating the entire operations of the firm and is also responsible for the probable liabilities
and any legislations which might be coming towards the firm. In United Kingdom for any
individual to start their business first they have to register themselves with HM revenue and
customs department. The individual will be responsible for the payment of the tax to the
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government. A partnership firm is an organization where there are two or more individuals or
firms which come together to form a company. In case of a partnership firm it is the
responsibility of both or all the partners to get the necessary registration done and also are
responsible for the payment of taxes to the government. A Public organization is one where the
full ownership or part ownership is with the government. The government is responsible for the
functioning of the activities in the company. The main purpose of the organization is towards
serving the community and not solely making profits. The working of a public organization is
very transparent and there is a decision making body selected by the employee and they make the
plans whereas the rest of the employees are working on the execution of those plans. Charitable
organizations are which are working for a specific area towards the betterment of the society,
they do not have interference from the government on their working, organizations which are
working for the treatment of HIV can be classified as the charitable organization.
LO1: EXPLAIN THE SIZE AND SCOPE OF A RANGE OF DIFFERENT
TYPES OF ORGANIZATIONS
All the organizations are working towards achieving the goals and objectives for which
they come into existence. The size of a private organization is generally small and its scope is
small and not spread widely. A partnership firm is also of a small size and has a limited scope of
range. A public enterprise is big in its scale and the size of the organization is also big.
Every organization has a vision and mission for which are working and striving to
achieve. For the purpose of this paper we have selected Tesco as the organization. It is the
biggest retain chain of the United Kingdom. Not only United Kingdom they have expanded their
operations into different parts of the world such as China, Hungry, Malaysia and India. All the
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employees are working in this organization towards a single goal. The employees are clear of the
company’s vision, mission and objectives. The organization is known for giving world class
services to their consumers who are linked to the company either directly by visiting the store or
shopping on the digital platforms. The focus on collection of feedback from most of the
customers so that they can improve and able to provide even better services to their customers.
INTRODUCTION TO TESCO
Tesco started its operations in the year 1919 in Welwyn Garden City located at
Hertfordshire, United Kingdom as a public enterprise. The company has now almost 100 outlets
around the world. The company follows the laws of the land wherever they have established their
operations (Coe and Lee, 2013). The company has been able to meet the needs and requirements
of its customers in an efficient manner since its inception. The company is very much dedicated
and has been working towards the society and also improvement of the environment. They have
also opened an outlet which is a Zero-Carbon store that means the store is providing all the
services to its customers without any pollution into the environment.
PRODUCT ANS SERVICES OF TESCO
Tesco is known for their super markets and mega stores which deals in a variety of
products ranging from groceries, electronic gadgets, clothing segments designed for men,
women, children belonging to all age groups. They have a in house brand where they provide
these products at better prices to their customers and also have a home delivery services. They
have also entered into the insurance sector and have a wide range of products there as well from
sectors such as automobiles, life insurance, health, and travel insurance. Tesco has recently
moved into lending sector and is providing loan, mortgage services into the market. For small
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children, they have a saving account product to promote savings. They have a tourism arm as
well which is providing tour packages to its customers.
VISION AND MISSION OF TESCO
Tesco has very clearly defined its vision for the company and their vision can be summed
up as, a company which is entirely customer based and is working towards grabbing all the
opportunities which are there for the growth of the organization. A company which wants to be
innovative to ensure they have an edge over their competitors. A company which want to be
known for their brand loyalty in their customers and has been able to involve global talent for
this purpose. Company also wants to build a very strong customer base that is connected to them
and always looks for Tesco to meet their needs. Finally, the company wants to be the one which
is giving its customers best of the products and with top notch quality.
The mission statement of Tesco is to provide the best quality of product and services at
best possible prices to their customers so that they are connected strongly to the company.
OBJECTIVES OF TESCO
The Objectives which Tesco has stated are as below:
1. They want to increase their overall sales from all outlets and for that they want to
increase the demand for their product in the market by approaching the right market
segment. Tesco is currently focusing on opening more outlets and also is sourcing their
products in bulk to enjoy cost leadership.
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2. They want to be the cost leader in their industry and thus cutting unnecessary costs is one
of their objectives. And this will further lead to providing products to their customers at
much lower prices. When a product is placed at a lower price than market then the
demand for the product also goes up.
3. They want to introduce Health product line in their outlets, the reason for this is that the
customers are getting conscious of what they eat and thus the company wants to take the
first mover advantage by placing products which are healthier and are organic in nature.
4. They want to be make them available on the digital platforms as well as the times are
changing and more and more customers are opting for online shopping means thus they
want to be there to be the number one choice of their customers.
5. Tesco is very much inclined towards betterment of the society and they want to be the
company who is positively contributing to the society and environment.
LO2 EXPLAIN THE RELATIONSHIP BETWEEN DIFFERENT
ORGANIZATIONAL FUNCTIONS AND HOW THEY LINK TO
ORGANIZATIONAL OBJECTIVES AND STRUCTURE.
Tesco has their organization based on hierarchy wherein the decision making is top to
down that means the top management holds the control on decision making of the organization
(Son, Baek, Park and Kim, 2018). However, to make the decision making faster and smoother
they have designed a set of rules which helps to run the working of the organizations in a smooth
way and also in case there is any dispute between the workers or departments. That’s said the
company also gives due care to the local laws of the place where they are working.
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ORGANIZATION STRUCTURE IN TESCO
The structure of TESCO is divided into three levels the Top-Level management, Middle
level management and lower level management.
The top-levelmanagement is made up of the directors in the company. There is a total of
9 directors in TESCO who are responsible for the overall decision making for the company.
They are mainly the Managing Director or Chairman, the Chief Executive Offer, Chief Finance
Officer, some non-executive director and other directors who jointly take decision for the
company in present market.
The Middle level management consists of those who makes the plan for execution for the
direction they have received from the top management, the act as an interface between the board
of directors and the lower level management. The vice presidents, general managers and team
leaders are considered in this level. Their job is to effectively communicate to the employees as
to what is required from them to achieve the objectives of the company.
TheLower level management are the one who are executing the ideas and direction of the
company. The employees and store managers who are tasked to perform a specific job for
running the day to day working smoothly are part of this level. An outlet in Tesco is mainly
divided into three sections i.e. food items, non-food items and the personal products. This level is
in direct touch with their customers thus their feedback should always be listen to and actioned
for effective decision making for the company and to continue to be market leaders.
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LO3: DEMONSTRATE BOTH THE POSITIVE AND NEGATIVE
INFLUENCE/IMPACT THE MACRO ENVIRONMENT HAS ON
BUSINESS OPERATIONS
PESTLE ANALYSIS WITH REGARDS TO TESCO
Tesco is the largest retail store in United Kingdom and is also spread over 12 countries
other than UK. Due to their global presence, they are impacted by a lot of external factors as they
have to adhere to the guidelines, rule and regulations and local traditions of all these counties
where they have operations. They cannot have standard working guidelines for each country as
with that they will not be able to perform their functions in those countries. The PESTLE
analysis helps to ascertain the impact of the macro environment on TESCO’s business operations
and deals with Political factors, Economic factors, the social factors, Technological impacts,
Legal impacts, and Environmental factors. Let us understand each one of them separately.
Political Factors: Today the global economy is not in a stable state and due to which the
focus has been on how the domestic market can be boosted and the employment can be
generated. TESCO generates a lot employment with setting up of its stores and thus has been in
focus of the political parties and faces a challenge to setup more stores in United Kingdom than
in other parts of the world. The company also wants to diversify their work force and thus hires
employees from different background and cultures. The government in United Kingdom has also
imposed additional tax in the form of VAT which has impacted the company negatively. The
reason is that the consumers power of buying has gone down and thus sales of the company also
gets impacted. However, to ensure the company is able to be first choice of its customers and is
working on plans how they can reduce the prices of their products to maintain their sales. The
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government is also coming up with a tax on the food products which will again hamper their
sales as costs of their products will go up. The tax is specifically on the products which are not
good for the health of the citizens (Burt, Johansson and Dawson, 2015). To lower the impact of
this change TESCO has already started to work on setting up a food line which is catering to
only healthy products for its customers.
Economic Factors: The Gross Domestic Product GDP of United Kingdom has been
improving and thereby providing favorable economic environment to TESCO to operate and
providing opportunities to grow their business. If the GDP of a country is rising then it means
that the purchasing power of its citizen will also go up thereby the sales of the companies will
have a positive impact on it. Contradict to that in case of poor economic situation of the company
the power of spending of its citizens deteriorates and thus have a negative impact on sales and
profits of a company. TESCO has set their targets for sales and profits based on the economic
situation of United Kingdom and the countries where it has operations (Wood, Coe, and Wrigley,
2016).
Social Factors: The concern for United Kingdom is that the rate of birth is going down
and the average age of living is going up. This has a direct impact on increase in sales of the
products designed for old generation and with respect to young generation is far much higher.
This change in the buying pattern has led TESCO to also make changes in their procurement
patterns as well as the digital means which are assisting to the targeted audience in that age
group. As the old age people prefer more to get the products delivered at their home and like to
get the products more comfortably. Thus, they have also invested more on digitalizing their
stores and also online purchasing is promoted. They are also ensuring that their loyal customers
are delivered the products at their home.
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Technology Factor: TESCO has been using a more advanced technology than compared
to its competition. The technology has also enabled Tesco to save costs for the company. It has
helped them to manage their distribution channels as well as they procurement of products are
organized. The technology has also helped them make improvement in their supply chain and
further shorten the time for delivery of products to their stores as well as ensuring timely receipt
of products in their distribution center. The digital technologies have helped Tesco to increase
their sales and more channels of making the revenues. The company is constantly making
changes in their products and services to serve the end customer and their demands in the best
possible manner, thus an effective feedback mechanism has also helped them to improve on
certain parameters. Online medium for shopping is one example of digital technology that has
been remarkable. Tesco has faced challenges with implementation of the online shopping
module for its customers as they did not anticipate the demand from its customers and thus
having a negative impact on customer experience.
Environmental Factors: The environment is changing at a very fast pace and thus it is
impacting the businesses as well and they also need to keep changing their setup accordingly.
The impact of global warming is increasing and has also led to rise in temperature in the arctic
circle. This is led to melting of the ice and increasing the overall temperature of the globe.
Considering that Tesco has promised as part of their corporate social responsibility that they will
make changes to their outlets so that minimum resources get wasted and also the amount of
waste generated is reduced and is also recycled in a correct manner (Wood, Coe, and Wrigley,
2016). Company has also opened a Zero carbon store which has no pollution impact on the
environment.
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Legal Factor:Tesco has to follow regulations of the countries where they have their
operations. They have also made changes in their policies to suit better to the laws of the land
and also has been contributing to the society as per the regulations. They have been supporting
families of the farmers from whom they are procuring their vegetables and other products.Tesco
wants to comply to the laws of the land and wants to ensure that there is no violation in any of
the outlet with regards to local laws.
LO 4: DETERMINE THE INTERNAL STRENGTHS AND WEAKNESSES
OF SPECIFIC BUSINESSES AND EXPLAIN THEIR
INTERRELATIONSHIP WITH EXTERNAL MACRO FACTORS
SWOT ANLYSIS OF TESCO
The scope of operations for Tesco is spread to over 12 countries and that is why it is very
important for Tesco. They need to ensure that keep focusing on their strength and working on to
improve their weak areas. Further they should also be varying of the opportunities that come
towards them and meantime be aware of the threats around them.
Strengths: Tesco is a market leader in their segment whose biggest strength is that the
quality of products they provide at an affordable price. Tesco has been making progress towards
digitalizing and providing online mediums of shopping for their customers and able to bring
them comforts. Customers are able to shop at their home and also get delivery of the products at
their door steps. Their strength lies in their bulk procurement and thus taking their overall costs
down.
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