Operation and Management Strategies: A Case Study of Tesco PLC

This report provides an overview of the operations and management strategies employed by Tesco PLC, a major player in the retail supermarket industry. It discusses various approaches to operations management, including Six Sigma, Total Quality Management, Just-in-Time, Lean Manufacturing, Continuous Improvement, and Queuing Theory. The report also examines the roles of leaders and managers in ensuring efficient operations and the contribution of operations management to achieving organizational objectives such as effective supply chain management and customer satisfaction. It emphasizes the importance of quality in products and services for organizational success, highlighting the need for continuous improvement and addressing potential customer dissatisfaction. The report concludes by referencing academic sources to support its analysis of Tesco PLC's operational practices.

Operation and
management

Table of Content
Operations of Tesco Plc
Approaches of operations
management
Role of Leader and Managers
Contribution of operations
management for organizational
objectives
Efficient operation management
for organisation success

Operations of Tesco Plc
Tesco PLC is included in retail
supermarket industry.
This organisation used to provide
the grocery product and services
to its customer in the effective
way.
Loyalty cards issued to
customers.

Approaches of operations
management
Six Sigma
It is the approach in which quality can
be sustained in the operations that are
in the organisational context of Tesco
PLC.
Total quality management
It is the approach by which the new
ideas are analysed so that good
quality can be implemented in the
practices of operations of Tesco PLC.

Cont..
Just in time
The time frame that is decided for the
particular operation to be
accomplished is accomplished in the
decided time frame then the particular
practice is known as just in time.
Lean manufacturing
The use of minimum resources in such
a way that can give maximum output
is known as Lean manufacturing.

Cont..
Continuous improvement
Improvement in the product and
services with the help of company
operations is accomplished
continuously.
Queuing theory
The product and services are
provided to the customer within
the decided time frame.

Role of Leader and
Managers
Leaders and managers used to focus on
making the operations efficient that have
very less error.
Those methods are developed by leaders
and managers that will help in
implementing operations that require
minimum resources.
Leaders and managers ask to the
employees of the organisation to decide
when the product and services are provided
to the particular customer according to the
q of customers.

Contribution of
operations management for
organizational objectives
There are the different
organisational objectives of Tesco
PLC: -
Effective supply chain
management
It is the organisational objective of
Tesco PLC that product and
services can be supplied to the
customer effectively. Like the

Cont..
Satisfying customer
It is the ultimate goal of Tesco PLC
to satisfy the customer with the
product and services that are
provided to the customers by the
Tesco PLC.

Efficient operation management
for organisation success
The leaders and managers of the
organisation focus on quality of the
product and services that also added
by Tesco PLC so its customer.
This helps in improvement in the
product and services.
There can be the situation in which
customers not satisfied with the
product and services that are
provided to them.

References
Goetsch, D.L. and Davis, S.B., 2014. Quality
management for organizational excellence. Upper
Saddle River, NJ: Pearson.
Chhokar, J.S., Brodbeck, F.C. and House, R.J. eds.,
2013. Culture and leadership across the world: The
GLOBE book of in-depth studies of 25 societies.
Routledge.
Saeed, T., Almas, S., Anis-ul-Haq, M. and Niazi, G.S.K.,
2014. Leadership styles: relationship with conflict
management styles. International Journal of Conflict
Management, 25(3), pp.214-225.
Ahmad, M.F., Zakuan, N., Jusoh, A. and Takala, J., 2012.
Relationship of TQM and business performance with
mediators of SPC, lean production and TPM. Procedia-
Social and Behavioral Sciences, 65, pp.186-191.