MG414: Examining Organizational Culture & Effectiveness at Tesco PLC

This report delves into the organizational behavior of Tesco PLC, a multinational retailer, focusing on its culture and its impact on organizational effectiveness and employee motivation. It identifies Tesco's culture using Hofstede's dimensions of culture, exploring the power distance index, individualism versus collectivism, masculinity versus femininity, uncertainty avoidance index, pragmatic versus normative approaches, and indulgence versus restraint. The report further examines how culture improves organizational effectiveness, emphasizing the role of communication through Actor-Network Theory, Adaptive Stricturation Theory, and Agenda Setting Theory. It evaluates the role of culture on employee motivation, applying Maslow's hierarchy of needs to understand how motivation enhances enthusiasm, coordination, and employee confidence within Tesco. Finally, the report assesses how Tesco could leverage its organizational culture to further enhance its future success by improving communication, fostering a positive work environment, and aligning cultural values with strategic goals.

ORGANIZATIONAL
BEHAVIOUR

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Identify its culture in line with a theoretical model of your choice............................................3
Explore how culture improves organisational effectiveness with a focus on communication...5
Evaluate the role of culture on employee motivation. ...............................................................7
Evaluate how the company could use the culture of the organisation to further enhance its
success in future..........................................................................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organizational behaviour are those aspects that has been used in order to make studies of
those factors possible which impacts behaviour of individual and those structures existing at
workplace. These kind of elements is mainly focused upon behaviour of employees and staff
members working within an organization. Also these factors directly affects different processes
of business and also increase productivity of employees. Further organizational behaviour is
mainly focused over creating satisfaction within employees. Organizational behaviour directly
helps an organization achieve goals and objectives by making enhancement within its growth by
making market sustainability achieved. In this report organization that has been taken is TESCO
PLC that is an multinational retailer brand and also have large variety of products. It has
headquarters in United Kingdom. Further the report covers about things based upon culture and
communication with theories. Then role of culture in employee motivation is been discussed. In
then end usage of culture in future success of organization is covered.
TASK
Identify its culture in line with a theoretical model of your choice
Organisation culture are considered as those values which is been shared through
manager or higher official of an organization with employees working within an organization.
This is based over various aspects which is been dealing with assumptions, values, beliefs and
norms that helps in developing organization with efficiency(Hammer, and et. al., 2017). In other
words organizational behaviour are collection of belief, anticipation and patterns which acts as
guide over actions to all team members. In this those traits is been covered which makes an
organization achieve growth and stability within particular market. In an organization like
TESCO teams has been working upon those aspects through which needs of employees could be
identified by employees. In order to put more limelight over the concept of culture theory of
Hofstede’s dimensions of culture is explained as follows:
Hofstede’s dimensions of culture
According to this theory Hofsted's has defined culurture as that kind of collective
programming of the mind which distinguishes with the member of one category of people form
another. There are six dimensions that is based over distance, individualism, masculinity and
uncertainty avoidance. They have been explained as follows in relation to TESCO PLC.

 Power distance index: This dimension deals over those elements which makes less
power member attain proper place within an organization. It removes issues that may
give rise to inequality within working pattern of an organization. The is related to culture
of TESCO Plc in a way that it promotes equality and helps managers of TESCO
distribute power in more effective manner after analysing factors creating inequality
within the organization. Equality make culture of TESCO become more diverse in nature
through which working is done in effective way. Individualism versus collectivism: This dimension is based over individualism which is
been defined as loosely knits social framework which individual is required to be taken
care. For an organization like TESCO it makes collectivism promoted which leads
towards better social framework formed within an organization.. Also it make employees
self motivation possible through making them attain confidence through appreciation
given to them by employer(Graham, Ziegert and Capitano, 2016). Masculinity versus Femininity: In this dimension masculinity side of dimension has
been explained which makes various aspects in relation to male been covered. This is
used within an organization to make male employees achieve material rewards for
success. Femininity deals over standard preferences that is related to female employee of
an organization. This makes organization achieve cooperation and modesty within its
working patterns. For an organization like Tesco it makes both male and female
employee compete with each other in healthy manner. This gives best outcomes for the
organization in relation to its working culture as positivity is introduced within its
working. Uncertainty avoidance index: This dimensions is mainly based over those aspects which
deals with uncertainty required to be avoided that makes ambiguity developed within an
organization. Also under it rigid codes of belief and behaviour has been covered that
makes behavioural patterns of employees understood in proper manner. Through this an
organization like TESCO plc is able to monitor about behavioural patterns of employees
which makes better cultural aspects achieved. Pragmatic versus normative: In this dimension links in relation to societal aspect is
covered that leads over growth possible through future perspective. It make organization
link with individuals within society making Corporate social responsibility goals

achieved in more impactful manner. Also it make social work done by organization like
TESCO Plc which makes future growth with sustainability possible for an organization.
 Indulgence versus restraint: The dimension is based over those aspects which is based
over free spirit of working while maintaining social norms. Also it makes those standards
developed which is based upon social norms existing in society. This is related to culture
of TESCO Plc in a way that employees will be having satisfaction attained form the
position over which they are working.
Explore how culture improves organisational effectiveness with a focus on communication
Culture is one of the most important part of an organization which is been used in order
to maintain various aspects which is related to development of both internal and external
environment.
 Actor -Network theory: This is based over human and non – human factor that
influences success through technological innovation and scientific knowledge creation.
The main ficus is based upon making networks formed and makes them contribute
towards success. It Impacts organization like TESCO plc in an way that it helps in
enacting communication network by making usage of technology possible. In order to
improve communication mobiles and email can be used which makes communication of
information done in smooth manner(Gelfand, and et. al., 2018).
 Adaptive Stricturation Theory: As per the theory organization creates rules and
resources that makes structure developed in more effective manner. In this quality of
decisions is been structure which directly impacts decision. Organization like TESCO Plc
this theory is applied in order to improve basic structure of working which develops
feeling of togetherness within employees. This makes communication enhanced as
employee becomes part of decision making through which better decision can be taken.
 Agenda Setting Theory: States that mass media organizations determine what the
general population considers newsworthy by deciding how much attention a news story
receives. The term salience transfer is commonly used and refers to the ability of the
media to transfer their agendas onto the public. It is helpful for improving communication
and culture in a way that all new and fresh information if circulated within an
organization like TESCO in proper manner.

Further effective communication is one of the most essential part of an organization
which makes positive culture developed at workplace. Through communication transparency is
been formed that leads over making better bonding developed within employer and employee
that leads over working culture attain positiveness. Culture is just result of interaction done by
employees working within an organization for considerable period of time. It also makes better
relation formed between employer and employee that makes negativity removed form working
culture of an organization. In relation to TESCO plc communication has very important role to
play within its culture that has been explained as follows:
 Communication plays an important role in making comfort factor increased within its
employees that eventually makes culture of workplace healthy within an organization
like TESCO plc(DiPaola and Tschannen-Moran, 2014).
 Communication within top management and employees is needed to be more effective in
nature which makes all problems and issues faced by employees conveyed with
efficiency. Further it helps in making necessary information passed on in more effective
manner leading towards responsibility distributed in more effective manner. The roles
and responsibilities must be delegated as per specialization, educational qualification and
area of interest.
 Communication make ideas with innovation to be shared in more effective by the
employees which leads over making flexibility achieved over culture existing within an
organization like TESCO plc.
 Also communication makes various kinds of strategy developed through which culture of
an organization is been improved as per existing condition within an organization. These
stargates makes organization attain constant growth.
 Communication leads towards meeting conducted in more effective manner that leads
over making problems related to working culture analysed in proper way. This makes
working culture and ethics enhanced by creating discipline within an organization like
TESCO plc.
 Also culture can be improved by employees through making plans which makes
communication network of and organization like TESCO plc developed in more effective
manner.

 Communication makes more emphasis to be paid over culture through making verbal and
non verbal communication. Also communication makes organization like TESCO plc
solve employees problem in more effective manner.
 In TESCO plc communication is been improved which leads over making loops covered
which exists within the cultural code of ethics within the organization.
 TESCO plc makes members accessibility increased making systematic work performed
in more effective way. This makes better organization culture developed in proper way.
Evaluate the role of culture on employee motivation.
Motivation means that kind of internal and external elements which leads over
developing interest and desire within an individual which makes set of goals achieved in more
effective manner(Demir, 2020). Since motivation deals with behaviour of an individual that
affects culture of an organization like TESCO plc. In order to understand employee motivation
theory is required to be understood that has been explained as follows:
Motivational theories
Content theory of motivation
Maslow’s hierarchy of needs: In this theory Maslow has been focused over physiological
needs of workers. Further motivation theory means five level in hierarchy of human needs which
should be full filled by an organization. Fulfilment of one level results upon making next level
up with encouraging individual. There are five level which is included within Maslow need of
hierarchy of human needs and has been explained as follows: Physiological needs: These are first level that deals with biological needs of humans
which are food, cloth, shelter, sleep, air, drink and warmth. Such needs are required to be
fulfilled in effective manner which makes survival of human possible Safety needs: This level of Maslow’s need hierarchy includes within it security, stability
and freedom form any kind of fear. In this step an organization is required to full fill
those needs that makes safety standards enhanced in more effective manner.
 Belongingness and love needs: This is the third level of human need within which
feeling of togetherness is involved within the theory. Also under it interpersonal relation
is included which has to be explained in relation to individual workplace.

 Esteem needs: Maslow divide this need into two categories known as esteem for oneself
which consists achievement and independence.
 Need of self-actualisation: This is the last level of Maslow theory of motivation and this
involve self-fulfilment, seeing personal growth and realising own potential. Mainly this
cover a desire of being capable to achieve everything in life.
This theory is helps in making motivation done in more effective manner and leads
towards development of organizational culture. It helps in making organizational culture
developed communication more effective manner (Ashkanasy, Becker and Waldman, 2016).
This leads towards increasing profitability by making employee performance better with more
efficiency. In an organization like TESCO organizational culture is improved through motivation
in a way that it enhances enthusiasm, increases coordination and makes employees more
confident in nature. Also through motivation organization is able to make sustainability
developed within culture of an organization. This theory helps in making culture of an
organization like TESCO improved in a way that it makes motivation within employees attained
through satisfying there basis needs, focusing on safety of employee working within an
organization. Also it makes employees and employer respect to be maintained which makes
ethical culture developed in more effective manner leading towards positive culture
enhancement. Thus the theory of motivation is required by an organization like TESCO Plc over
improving culture in proper way. Also the theory makes employees and staff member achieve
better coordination which leads over development of smooth process of information transfer.
Evaluate how the company could use the culture of the organisation to further enhance its
success in future
Culture makes an organization attain various goals and objectives that makes growth of
organization possible in more effective manner(Ali, 2017). Through culture various factors like
communication and behaviour of employee is been developed which makes organization
perform its functions in smooth and effective manner. This is also important form future
perspective for an organization like TESCO Plc. In a way that it increase employee engagement
within the working environment which helps in processing organizational culture that is been
driven by purpose and clear exceptions. Also it inspires employees in order to engage work
duties and interaction with each other. It also leads to high levels of workforce engagement,
which drives productivity. This is helpful in making TESCO plc create positive atmosphere

which attract more and more employees to work in future for TESCO. It makes strong brand
image developed by improving public image of the organization. An organization like TESCO
Plc is able to achieve kinds of aspects that leads towards making future sustainability of
organization achieved in more effective way. Further from future perspective culture leads over
improving behaviour of employer which makes better teams formed and task accomplished
within time limit specified for it. Also it makes organization develop more strong framework by
keeping in mind future goals and objectives.
CONCLUSION
From the above discussion it can be concluded that organizational behaviour are those
kind of behaviour which is been used in order to make culture and various other aspects
impacting business is been covered within it. Also organizational behaviour leads upon making
organizational cultural goal achieved with more efficiency. Then in this report things covered is
based upon theories of organizational culture which leads over development of culture within
TESCP plc. Then in this concept of motivation is covered in relation over employee of an
organization like TESCO. In the end future aspect of culture is been covered in relation to
TESCO plc.

REFERENCES
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