TESCO Employee Satisfaction and Customer Perception Findings Report

This report presents findings related to employee satisfaction and customer perception at TESCO. Key themes from the employee perspective include satisfaction with the work environment, agreement that management incorporates employees in decision-making, the importance of non-monetary benefits for motivation, views on the pay scale, and the impact of the work environment on employee retention. From the customer perspective, the report highlights weekly customer visits to TESCO stores, the importance of employee behavior in satisfying customer needs, satisfaction with staff services, competence of employees, and the clarity of product information provided by staff members. The findings are presented through a series of charts and graphs illustrating the distribution of responses across various satisfaction levels and influencing factors. Desklib provides access to a variety of similar reports and solved assignments for students.

TASK 4
Presenting the
Findings

Theme 1: Satisfied with work environment of TESCO
60%
25%
10%
5%
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied

Theme 2: Agree that management of TESCO incorporate employees in the decision making
process
Strongly agree Agree Neutral Disagree Strongly disagree
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45
0.5
45%
30%
10% 10%
5%

Theme 3: Non-monetary is the most important factor for increasing your motivational level
Monetary benefits
Non-monetary benefits
Both of them
0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 0.45 0.5
30%
45%
25%

Theme 4: Strongly agree with the pay scale of TESCO?
75%
10%
5%
5%
5%
Strongly agree
Agree
Neutral
Disagree
Strongly disagree

Theme 5: Work environment motivates workforce to retain in the organization for long time
Work environment Pay and benefits Management system
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45
40%
30% 30%

Theme 1: Weekly customer visit the TESCO store
24%
50%
16%
10%
Daily
Weekly
Fortnightly
Once in a while

Theme 2: Employee behaviour is the most important element which satisfy their need at the
best
14%
10%
30%
20%
22%
4%
Product quality
Product features
Employee behaviour
After sales services
Customer handling services
Others

T heme 3: Highly satisfied with the services provided by the staff member of TESCO store
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45
40%
30%
16%
10%
4%

Theme 4: Agree that employees are highly competent in their respective fields
Strongly agreed
Agreed
Neutral
Disagreed
Strongly disagreed
0 0.1 0.2 0.3 0.4 0.5 0.6
50%
32%
10%
4%
4%

Theme 5: Agree that staff member of TESCO provide clear and detailed information about
the products
36%
40%
16%
6%
2%
Strongly agreed
Agreed
Neutral
Disagreed
Strongly disagree