TESCO Employee Satisfaction and Customer Perception Findings Report
VerifiedAdded on  2023/04/22
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Report
AI Summary
This report presents findings related to employee satisfaction and customer perception at TESCO. Key themes from the employee perspective include satisfaction with the work environment, agreement that management incorporates employees in decision-making, the importance of non-monetary benefits for motivation, views on the pay scale, and the impact of the work environment on employee retention. From the customer perspective, the report highlights weekly customer visits to TESCO stores, the importance of employee behavior in satisfying customer needs, satisfaction with staff services, competence of employees, and the clarity of product information provided by staff members. The findings are presented through a series of charts and graphs illustrating the distribution of responses across various satisfaction levels and influencing factors. Desklib provides access to a variety of similar reports and solved assignments for students.
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