Employability Skills and Professional Development Report for Tesco UK

This report provides a detailed analysis of employability skills and professional development within the context of Tesco UK. It begins with an introduction to employability skills and their importance, followed by a case study focusing on the role of an assistant manager at Tesco. The main body of the report includes a skills audit evaluating current proficiency levels and identifying areas for improvement, particularly in communication, problem-solving, decision-making, and technical skills. The report also explores tools and techniques for enhancing interpersonal and transferable skills, such as communication, empathy, negotiation, and problem-solving. A personal SWOT analysis is conducted to identify strengths, weaknesses, opportunities, and threats, followed by an individual appraisal focusing on competency in teamwork. The report concludes with a reflective essay summarizing the learning experiences and outcomes, along with a personal and professional development plan. The report aims to provide a comprehensive understanding of the skills needed for career advancement and professional growth within a retail environment.

Employability Skills
and Professional
Development

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
PART -A .........................................................................................................................................3
TASK-1............................................................................................................................................4
EVALUATION OF SKILLS AUDIT....................................................................................4
TASK-2 ...........................................................................................................................................6
A) Tools and techniques for enhancing interpersonal and transferable skills........................6
B) Personal SWOT Analysis..................................................................................................7
C) Individual appraisal...........................................................................................................8
TASK-3..........................................................................................................................................10
Personal and professional development plan.......................................................................10
PART-B ........................................................................................................................................11
Reflective essay....................................................................................................................11
CONCLUSION .............................................................................................................................13
REFERENCES .............................................................................................................................14

INTRODUCTION
Employability skills refers to transferable abilities required by a person in order to make
them employable. It includes various skills like technological knowledge, effective
communication, decision making skills, time management and perfection in specific field that
employers want in an individual. It is required for a person to have interpersonal skills, problem
solving ability, use an initiative & self motivated and capability to perform under pressure to
complete work on desired deadlines. Professional development is essential to enhance skills and
knowledge of employees which facilitate to increase overall ability of organisation to improve
their productivity and profitability. The skills and special requirements of all employability plays
very important role in structuring growth & progress of each person who are in different
standards of the hierarchy levels of organisation in TESCO. These skills are considered to be
instruments or tools which will give correct presentation is for improving organisation on many
ground levels. Such credentials helps an individual to earn respect and loyalty card in company
plus they are awarded through revenue increment or incentives which boosts their morale more
and more. In employment skills assignment TESCO UK is taken up to consider all requirements
of organisation and study the concept of employment skills and professional development
(Deeley, 2014).
MAIN BODY
PART -A
Case scenario:
Tesco is a big retailer in the globalised market as its employing more than 450,000 people
and it has almost 6800 stores and shops all over the world. Its very huge brand which will give
several accusations and provide the correct guidelines as per standards, which is the sole reason
for it having many customers as well. Its crucial to understand individuals on grounds of
customers, communities and colleagues, their requirements is its basic goal and main aim. It has
used many plans and schemes to help out people which eventually full-fills all requirements of
them. They are in constant requirements of employees who can wok in challenging environment
where reputation and standards of all such customers and services. The correct challenge which
is faced by them consists of things which have to create correct balance in the mixing zones and
create skills and abilities for making a good manager in future (Jackson, 2015).

As I have to be the assistant manager over here, a correct report of development reports that will
show correct self learning progress in the matter and give correct assessment reports as per
developmental skills and basic requirements of the work in organisation (Kaushal, 2016). This
will be centred in planning all the achievements and personal plus professional objectives of one
self.
TASK-1
EVALUATION OF SKILLS AUDIT
In this case study being the assistant manager at TESCO I have to enhance my skills and
develop all personal and interpersonal things which will help me in growing further in
organisation plus, their shall be correct assessment of the working zones and requirements of all
the needs of organisation (Messum, Wilkes and Jackson, 2015). This can be done by the below
mentioned table which shall enhance all the requirements and organisations needs which are
important for its growth and development and become a manager eventually.
Skills Target
proficiency
Own
proficiency
Gap Ways to improve skill gap
Communicating
skills
10 8 2 Communication gap is a big issues while
working in multinational organisations. I
have to take new classes of communication
& English improvements and enhance my
confidence levels while explaining or giving
presentations in front of many people. It is
necessary for me to focus on certain things
such as active listening, body language, use
simple words, proper think before speak and
maintain appropriate smile.
Problem
solving skills
10 9 1 I am very confident in solving issues and
finding the correct remedies for it but still
this skills needs to be polished more for
correct assessment of all issues and give it
correct solution. I need to work more hard

over it to make one of my most excellent
skills (Pârvu, Ipate and Mitran, 2014). I
must focus on solution, not on problem but
clearly define the specific issue. It is
necessary to simplify things and list number
of solutions to select best option by thinking
laterally to solve the problem effectively.
Decision
making skills
10 7 3 I get very nervous plus take a lot of time
while making decisions which causes delay
in making correct choice. For improving this
I have to think a lot faster and witter for
explaining things and making right choices at
the correct spa of time. It is necessary for me
to focus on certain aspects including cost
benefit analysis, narrowing the options,
evaluate significance, conduct investigation
and get a well informed opinion. I need to
consider several factors in group decision
making like practice conflict management,
plan ahead, take charge and do not dwell on
mistakes.
Technical skills 10 6 4 I have always been backward in making a
presentations and technical department. I
will take several technical classes of improve
my typing speed, word and presentation
documents skills and learns several shortcuts
for gaining correct access of all information
more quickly. As working in TESCO I have
to be quick and witter in making all things
happen correctly (Pretti, Noël and Waller,

2014). It is necessary for me to attend
training sessions related to specific
technology to work on it in effective manner.
I have to take classes, read technical books,
embrace variety of software and learn to
work of technical applications or machines.
TASK-2
A) Tools and techniques for enhancing interpersonal and transferable skills.
Their are many skills which have to be done as per the organisation needs and
requirements a some skills which will play very crucial role for the development and gaining
correct representation in the working organisation. Some key skill such as interpersonal and
transferable kills are important for organisation to understand and implement correctly. Also, this
will include many tools and techniques which have to be applied for correct understanding of
such work. All of these are explained below briefly:
Interpersonal skills: These include the behavioural methods or tactics an individual uses
for making connection and communication with other people. this should leave a great Impact on
the mind of Other person. In general terms its the ability to work in a corporate world, it includes
communication and correct listening of orders with attitude and all deportment. Some of them
are defined below:
 Communication: This includes a personal way of taking to other individuals making them
complete their work in correct span of time with qualitative work. Here a person should
understand any type of working zones and provide correct way of talking to them (Rowe
and Zegwaard, 2017). However, effective communication is helpful to analyse the way of
working at work place and improve confidence to perform tasks properly. Proper
conversation is important to establish cooperation and coordination with other staff
members in order to work with them collaboratively to achieve better outcomes.
 Empathy: This is working for the betterment of other employees and thinking about them
even. In case of issues related to other individuals one should be little consistent in
understanding their problems and helping them out in this issues. It is necessary to

understand other's feelings and share own opinions with them which helps to establish
professional relations in order perform in better way. However, better professionals
relations are favourable to perform in partnership or in a team in regards to attain specific
goal effectively.
 Negotiation: This is very essential in the trading market, they have to learn how to
negotiate al terms and conditions at all levels. The business dealings an making
employees work in peak load are basic examples of negotiating with people for making
them work at organisations terms (Simatele 2015). Meanwhile, it is necessary to learn the
implementation of steps of negotiation like preparation & planning, definition of ground
rules, clarification & justification, bargaining & problems solving and closure &
implementation.
 Problem solving: Its crucial for every manager to understand and explain all the factors of
understanding core issue of every problem and making issues regarding it and then
solving them as per guidelines of company. However, it is essential to clarify the specific
problem and focus on best selected solution to think laterally before applying the solving
technique. It is favourable to utilise language that develop possibility to solve specific
issues in more effective manner.
B) Personal SWOT Analysis.
This analysis will explain all my issues strengths, weakness, opportunity and threats
which will either promote or demote me in becoming a good future manager. It is necessary to
conduct own Swot analysis in terms of identifying their strength, weaknesses, opportunities and
threats, however, strengths and opportunities can be used more effectively in order to increase
self capability to boost up performance at work place. On the other hand, weaknesses and threats
must be determined to eliminate them which are suitable to avoid problems at work which
facilitate to perform in proper way. Its the correct analysis for making correct analysis on things I
have to improve and things which are my confident skills of improving all abilities. The analysis
I mentioned below:
Strengths: The most important skills I have inbuilt and improves since years of practice
is problem solving. I have a great scope for understanding root issues in problem and finding the
best solutions for them. Meanwhile, I can easily understand the actual cause behind specific
issues which helps me to choose best solution in order to solve it accordingly.

Weakness: Technical skills are my major weakness in this league. Their are many
reasons by which one has to include and conclude as per the guide and propositions for working
categories and business environment. Being poor in this skills I have to face several issues. It is
difficult for me to understand and learn about key aspects of technology which are important to
use technical software, machines or applications. Due to this reason, it is my major weakness
which is required to be overcome by putting proper efforts towards the same.
Opportunities: The new skills in which I am good in adapting new environment makes
me take upon new opportunities of either learning or making correct decisions in my working
environment (tsitskari and et. al., 2017). It is favourable for me to understand the way of making
more effective as well as efficient decision making at work by learning it from atmosphere of my
workplace by superiors. However, it is beneficial for me to boost up my daily performance and
create new promotional opportunities as well.
Threats: Lack of confidence in making people understand the concepts and providing
correct guidelines as per the resource of the files is my major threat. I can make plans and issues
are into making people understand it for executing them. It is necessary for me to increase my
confidence level by visualise & affirm myself, conduct those task which scares myself to
overcome, put question to inner critic, take 100 days of rejection challenge, help yourself up to
win, create personal boundaries and shift to an equality mentality.
C) Individual appraisal.
The prominent goal in self appraisal is to be honest and give correct self explanations of
weakness and strengths one has in their field of working. It is very important for every individual
to understand such concepts as they need to understand such things as per the guidelines and
giving correct assessment in code and conduct. Some of major elements one which one should
do such individual appraisal are mentioned below:
 Competency (team-work): The correct team player is the individual who can work in any
condition and complementary skills. Who shall contribute valuable ideas perfect
opinions, and give the best feedback of improvements. Such people having this skills
have open and a candid way of explanation which is very much beneficiary for
organisation. They full fill all their commitments made to other people and team
members (Zacharopoulou, Giles and Condell, 2015).

My competency skill is good enough to full fill all tasks which have to be done in the team.
Once the team is divided with the work and every person has equal level of distribution I try to
complete my work or part of work in correct time period and finish it if I have committed to
complete it. I have worked on improving my skills from past couple of years and now I have
good understanding of team dynamics and code of conduct which is followed.
 Performance goal (Improve response from customers): this relates to reverting on time
and correct information to the customers, also respond them within 24 hours, correct
guidance should be provided, reduce several issues and errors faced by them, accurately
document all details of customers to avoid any issue and baggage of problems. Also the
correct working things at any organisation should be done in the time given plus with the
proper explanation of each question asked by the customers. Its very important skill for
all customers and organisation.
My performance goal has always been very responsive in nature plus there are several issues
where the customers are stubborn and do not understanding things. Here, I keep a lot of patience
to make them understand his concept and provide the correct explanation to all their queries.
 Development plan (improve team work skills): This relates to understanding all sections
and creating strategic plan for the correct working capabilities of all departments in the
organisation. The developmental stages which have high performance in making all team
members have to play several roles in team members. This is executed while working on
some team project or any activity. It includes to take suggestions from team members
decision making which make them feel valuable and increase their confidence which
impact positively on their performance. It is favourable to gain effective
recommendations from group members which is helpful to apply best decision for
completing specific tasks to achieve better outcomes.
My developmental plan consists of making correct decisions while working with a team. I will
prefer to share overall necessary information to all the team members which is favourable to
perform in an effective as well as efficient manner. I use to communicate better tools and
techniques to be used while working on specific project for establishing cooperation as well as
coordination among team members. It will facilitate to avoid problem or conflicts and gain better
tasks outcomes respectively. When making them explain my point if view I try to think like other

members so they can connect with my plans and theories and with several presentations and
team work assesses work done in past I have better skills and teamwork abilities in presents.
TASK-3
Personal and professional development plan.
Basics Description
Aims The main aim of creating such personal developmental plan is to refer and
document each detail which is a whole new procedure of understanding
things. This includes a proper self analysis, a good personal reflection and
honest self appraisal of all weakness and strengths. This helps in enabling the
leadership quality and management training one has received plus they have
to consider all such leadership developments skills. It is favourable to
understand own weakness to eliminate them along encouraging use of self
strengths to perform tasks in more effective way for increase project outcomes
respectively.
Objectives The main objective here is to achieve all goals and targets set by the
organisation. Basic knowledge of creating the vision of reaching to the target
point in how much time scale and zone is important to understand and reflect
on several grounds.
Areas of
development
One should understand their areas of interest and explain all the strengths and
weakness they have. The scope one should know is to provide correct
assessment of the work and give the better opinion on the fact that what works
in betterment of company and personal development should be practised.
Social communication skills and all rest skills which have to be developed are
mentioned or development. It includes to enhance technical skills because
technological knowledge is must in current era in order to enhance
performance and productivity at work place along with increasing growth
opportunities. It is required to improve confidence level for putting efforts in
correct direction and overcome with work related fear to become more
efficient in attaining organisation goals.

Resources and
activities
The benefits which one can use and complete their tasks should be known the
correct ways to use and implement. They should be known for better
requirements and greater skills.
Time scale Its very crucial to understand time management as without the correct balance
of it one shall not be able to understand its concepts and rectify them on time.
The work and manage of work shall be learned by all manager and this will
totally depend on what tools they use for making things work in correct time.
However, time management is required to be learned properly because tasks
should be completed to fix deadlines in order to achieve set target of
company.
PART-B
Reflective essay
My experience or cycle of working within this huge organisation of TESCO is actually a
dream come true as I have always though to become a manager in such multinational companies.
First I started on the initial stages in this field as I started to understand the basic needs and
necessities which have t be full-filled to understand all concepts and their basic nature can be
used. I firstly have always been 8in this field of development and learning all the management
skills while studying in collage. The basic needs and necessary things such as time management,
communication skills, self motivation, negotiation and many more were things that I understood
and used in the collage time period itself. These were executed perfectly at the time of becoming
assistant manager at TESCO. Here all my skills were tested and I could be able to do my own
self analysis on which I could perfectly initiate the fact that it should be done as per the
description and needs of the organisation. Since being a very huge and renowned company
TESCO has to understand the fact that are many ways in which will help in understanding all
crucial aspects of making a team or group of people work together without any much disputes
and issue among them. I have created this self evaluation plan to understand several aspects such
as the communication skills, correct technique to negotiate people in some division of
organisation and sometimes with the customers as well. Later I had to understand the concepts of
making all the general issues and explanations which are arising in comp[any and create solution

for it. I have performed a correct evaluation of my skill audit. In this I have evaluated my skills
on rating and graded on the scale of ten.
Then after the grading from it the gap is been discussed and the things which have to be
improved are mentioned after this. After this audit I realised the things I am weak in and have to
provide correct compensation as per the guidelines in it. All these skills which have to be
improved and provided in the same time have top be given by my self refection over it. I have
understood where my things are and skills are weak and which part of the organisation I can
dominate in many matters. Later then I did my interpersonal swot analysis which helped me in
aiming correctly towards being completely honest while performing this analysis. I realised that I
am very strong in my communication skills and in my problem solving skills. This has enhanced
my confidence while solving issues in the company and has provided me a good zone of
explanation things. One thing that I realised and I knew already al though is my weakness due to
being weak in technical skills. I have never seen able to cope up quick with new technology and
recommend the working spirit in the organisations. I am weak in making all such presentation
and explain them which has made me lack in my confidence which has to be confident as per the
guidelines and rules in the organisation. Their are many things which have to be required in the
working environment and better working experience, I have decided to take several classes as
per the skills development of learning basis of the computers an scope myself up as per the new
technologies and the environment.
I have faced problems while working on my weakness like lack of confidence and
technical skills. I really work hard to understand the technological aspects in order to enhance
my knowledge which helps to work on technical systems in organisations. However, some of
software are difficult to understand and their way of using is quite tricky to which I has taken
more time to learn the same. On the other hand, lack of confidence has created problems because
I was not able to do the task due to my fear regarding them because of not having awareness
about correct process of carry out it. Then, my senior make me understand the operational
procedures and activities which is helpful fort me to conduct various tasks in proper manner.
After all this I have created an individual appraisal in which is recommended all the skills
which are required in every organisation and later I have evaluated those skills in to my personal
capacity or levels as in the face where one ha to guide and provide the fact that there are
generalised things which will effect the basic nature and well being in the organisation. This

reflected over the time management, team work and team work experience and lastly time
management. It has always worked on the working basis of the categorisation. This made me
realise all the great scope I can full fill and develop at all grounds of being a professional
manager. In this organisation one has to evaluate on special grounds and develop the initial
stages in organisation. Here, it provided me clear vision of the fact that one has to work
extremely in all such evaluations and develop some interpersonal skills which will give cope of
working in later future and become a correct manager of an organisation. Their are various other
things which were reflected like the basic knowledge of certain skills.
CONCLUSION
This file is a critical emulation of several skills and management development elements
of an organisation and an individual as well. It has brief information on the fact that whoever any
organisation has to set up the liberalised skill powers they have to evaluate the fact that more or
less their shall be great results as per the handwork done by the employee. It is necessary identify
own strengths and weaknesses to enhance self capabilities along with eliminating the weak
points. It is favourable to improve own performance which facilitate to achieve set goals and
objectives effectively in an organisation. It includes the way of improving skills by proper
listening, sharing information and selecting best solution to problems. There is self reflection in
evaluating the correct assesses of the on the grounds of all the skills and utilised ways in which
bone has to perform on the levels of settings and initial issues which have to face while working
in organisations.

REFERENCES
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