Tesco Case Study: Adapting Workforce Strategies After COVID-19

This case study examines Tesco's strategic responses to the challenges and opportunities presented by the COVID-19 pandemic, focusing on workforce management, the impact of information and communication technology (ICT), and leadership roles. It evaluates existing policies related to talent acquisition, learning and development, and change management, recommending improvements to enhance competitiveness. The study highlights the importance of adapting to remote working, leveraging technology for communication and operational efficiency, and adopting innovative solutions like drone delivery and robotic cashiers. Ultimately, the report emphasizes the need for Tesco to embrace change and technology to thrive in the post-COVID-19 business environment.

Case study

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Evaluate the role and impact of information and communication technology on the
management of workforces in an organisation?..........................................................................1
Critically evaluate the existing policies in context of talent acquisition, learning and
development, and change management process in order to compete more effectively after
covid-19 ......................................................................................................................................2
Discuss the role of leaders in the organisation in terms of implementing in initiatives ............3
Give a relevant recommendations which should be adopted by the company ...........................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
The business is defined as the activity which is conducted in order to create some value
for the customers and in return earn profit. There are various factors which is affecting the
business organisation. It is been identified that the pandemic have affected every business
organisation in the various ways. The pandemic have impacted as there was shutdown in the
economy which lead to losses for the business organisation. It is very important for the
organisation to regulate policies in order to cope up with the situation and increase a
development in the working so that organisational goals and objectives and be achieved. This
report is based on Tesco company which is the British multinational retailer brand dealing in
grocery items. This is the most largest retailer supermarket in United Kingdom. (Beynon-
Davies, P., 2019). This report will include various topic such as the role and impact of
information and communication technology within the business organisation, various policies
related to talent acquisition, learning and development and change management process, role of
leaders within the organisation in taking new initiatives and at last recommend the various
aspect which can be adopted by the business enterprise after covid-19 .
MAIN BODY
Evaluate the role and impact of information and communication technology on the management
of workforces in an organisation?
There are various aspect in which it can be identified that the role and impact of
information and communication technology is important for the business organisation. The
information and communication technology helps in making the business more effective and
efficient. This also helps in various ways in which the company can have a prominent way of
communication within the market place. There are various role of information and
communication technology which is discussed below:
 The various information system related to management helps in working effective and
efficient manner in order to achieve the organisational goals.
 The technology helps the organisation in security and support of the various transactions
which is been held within the company. (Osafo, E., 2022)
 The information technology helps the organisation in linking to the world where the
company from one place can focus on se3vral other places at a time.
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As after the post pandemic and the covid- 19 the technology has played a very vital role in the
formation of the various activities of the business organisation. In context of Tesco there is the
huge impact of the informations and communication technology after the pandemic which has
become important for the management within the business enterprise. It is very important for the
management to develop in the communication strategies which can impact in the management of
the workplaces playing different roles in order to achieve the organisational objectives.
Critically evaluate the existing policies in context of talent acquisition, learning and
development, and change management process in order to compete more effectively after
covid-19
There are various policies in context of the talent acquisition in relation to the Tesco
company which are discussed below:
 the one of the most common approach which is adopted by the company rational
approaches to the recruitment which is based on grounds os selecting the most suitable
candidate for the business organisation.
 The Tesco focus on hiring the candidate which is based on the various steps and focus on
hiring the right talent in order to achieve the organisation goals.
 The employees of the organisation have a every right to speck within the organisation.
Learning and development
The tesco concentrate on the various strategies which can focus on the learning and
development of the workforce in order to achieve the organisational goals. As it is been analysed
that the pandemic have affected the people and their personal lives a lot. It is very important for
the management to focus on giving the proper learning to its em-employees which can increase
their effectiveness and efficiency. (Engelbrecht, JJohnston, and Hooper, , 2017).
Change management process
This is an important aspect which need to be regulated by the business organisation after the
covid-19 . As the companies are depended on the information technology and ion order to be
competitive in market. The change management processor includes the various new strategies
which can help in developing the task which is performed by the employees. The sue o0f the
various software and the communication can be developed in order to be an effective working
within the organisation. In order to satisfy the customer expectation the Tesco focus on the
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various strategies in which it can analyse the preferences in order to meet them. The Tesco focus
on the change management process which includes adoption of the ADKAR model which helps
the company in mainlining a strong platform. This is the model which helps the organisation in
identifying the various aspect of sales and production which is required within the company.
After the post pandemic and coronavirus the business are changing their model in order to
produce the goods according to the preferences and increasing the technology use in order to be
competitive in market. (Chinmulgund,. and Tapas, 2020).
Discuss the role of leaders in the organisation in terms of implementing in initiatives
The leaders play an important role in the organisation in developing the various new
initiatives so that employees can be motivated. The various role of leaders after the covid-19 can
be difficult and need to vbe managed by the leaders in order to achieve the organisational goals.
Which are discussed below:
 As after the covid-19 people have started working from home which need to be
managed by the organisation.
 Leader play an important role in making the employees effective and making them learn
about the various aspect of the technology which need to be adopted.
 The remote working is the most common after the covid-19 has impacted the
organisation which need to be managed by the leaders.
 The communication is the most important which have impacted after the covid-19 and
this need to be managed by the leader so that employees can communicate in an effective
way by the other team members.
 In order to implement the new initiate the leader is responsible to make its employees
conformable with the new techniques used within the business organisation. (Islam,,
Islam,, Pattak,. and Mannan, 201).
Give a relevant recommendations which should be adopted by the company
There are various suggestions in context of Tesco which are suggested in order to be competitive
after the pandemic and increase the sales an revenue for the business organisation. The various
suggestions are discussed below:
 The company can focus on developing the the drone delivery of the products and services
to the customers because of the coronavirus as this has made fear in the minds of the
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people in contacting to the another person. This can be beneficial for the company in
order to attract customers after the pandemic and the rise in the situation of the
coronavirus.
 The another suggestion for the company is that it can focus on developing the robotic
cashier which will help the organisation in eliminating the personal contact . The social
distancing also can be followed by this method and this can impact in the increase in
sales of the company if the customer are satisfied. The technology can play a major role
in developing the company in an effective and efficient way. (Loonam, Eaves, Kumar,.
and Parry, 2018).
CONCLUSION
From the above report it is concluded that it is very important for the business
organisation to take new initiates in order to be competitive after the Covid-19. The various roles
of the information and communication technology. The role of the technology can play vital role
in bringing the change and this can help in increase the brand value. The leader play an important
role in developing the various new initiatives. It is suggested that the company can use the drone
Delivery and robotics cashier in order to be completive in market.
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REFERENCES
Books and Journals
Beynon-Davies, P., 2019. Business information systems. Red Globe Press.
Chinmulgund, A. and Tapas, P., 2020. Business sustainability and the role of hr in an
organisation. Indian Journal of Ecology, 47(spl), pp.31-41.
Engelbrecht, J., Johnston, K.A. and Hooper, V., 2017. The influence of business managers' IT
competence on IT project success. International Journal of Project Management, 35(6),
pp.994-1005.
Islam, M.R., Islam, M.A., Pattak, D.C. and Mannan, M.M., 2017. Motivating front level
employees in the services organisation: theoretical analysis and implications.
International Journal of Business Process Integration and Management, 8(3), pp.182-
199.
Loonam, J., Eaves, S., Kumar, V. and Parry, G., 2018. Towards digital transformation: Lessons
learned from traditional organizations. Strategic Change, 27(2), pp.101-109.
Osafo, E., 2022. Using human anatomy and physiology to explain business organisation
effectiveness. International Journal of Business and Systems Research, 16(2), pp.259-
276.
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