Effectiveness of New Technologies at Tesco Plc: A Case Study

This research project analyzes the effectiveness of implementing new technologies at Tesco Plc and its impact on organizational performance and productivity. The report begins with an overview of the research, highlighting the continuous changes in the business environment and the need for technological advancements to enhance efficiency and competitiveness. The background section provides insights into Tesco Plc's operations, market position, and its focus on adopting digital technologies to meet consumer needs and maintain a sustainable market position. The research aims to analyze the effectiveness of new technologies and their impact on Tesco, with objectives including identifying implementation methods, determining technology's impact on performance, and recommending solutions for organizational challenges. The literature review explores technological implementation strategies, the impact of new technologies on organizational structure, operations, and cost structure, and the challenges of change implementation within organizations, including planning, employee involvement, and the Lewin's Change Model. The report uses a case study approach to evaluate the impact of technology implementation and provides recommendations for improving organizational performance.

RESEARCH
PROJECT
(To analyse the effectiveness of implementing new technologies at work
place and its impact on organisational performance and productivity. A
case study on Tesco Plc. )

Table of Contents
TITLE..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
BACKGROUND OF THE RESEARCH ........................................................................................3
RESEARCH METHODOLOGY .................................................................................................16
DATA ANALYSIS AND FINDINGS..........................................................................................19
CONCLUSION AND RECOMMENDATION.............................................................................28
APPENDIX....................................................................................................................................33

TITLE
To analyse the effectiveness of implementing new technologies at work place and its
impact on organisational performance and productivity. A case study on Tesco Plc.
INTRODUCTION
Over view of the Research
There is continuous changes that is taking place in the world, the whole world is becoming a
village and globalization is taking place, which is leading to stiff competition in businesses.
There is a need to adopt technological changes in work place to increase overall performance and
efficiency of the organization. Tesco Plc is a multinational company which has operations
worldwide and is increasing day by day, the company has to implement various technological up
gradation for better performance in its business (Al-Haddad, 2015).
The company has to go through various steps for implementing these changes within
organization, it includes training and development of individuals and employees within the
company for their proper grooming and skill development, after the implementation of proper
training and development programme the company should measure performance of individuals
from the budgeted performance and whether the programme was successful enough to have an
impact on working of company, if there is any room for improvement, it should be considered. In
this report the various impact of changes in external environment on company and the steps
taken by company to overcome those challenges has been considered. The same is being
discussed in a detailed manner in this report.
BACKGROUND OF THE RESEARCH
In the world full of innovative tools and technologies each business organisation is concern on
developing its performance and productivity in order to attaining high growth and success at
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market place. Tesco Plc is trading as Tesco all over the world, it is a British multinational
grocery and general merchandise retailer company and headquartered is in Welwyn Garden City,
Hertfordshire, England, United Kingdom (Allen, 2015). As a large business organisation the
basic purpose of firm is to capturing the whole market and gain huge amount of profit and
revenue. As per the measure of profit margin, Tesco Plc is the world’s third largest retailer
company and ninth largest retailer across the globe which is measured by revenues. The
company is having its outlets and stores in over 12 countries across Europe and Asia, it is the
general and grocery leader in the market of United Kingdom, Thailand, Ireland and Hungary.
The company is listed in the London stock exchange and is a constituent of the FTSE 100 index.
The company is having its capitalization of around £18.1 Billion. Tesco Plc is a British
multinational company which deals in grocery and general merchandising products and services.
As a large business organisation Tesco Plc is concern on adopting most suitable and effective
digital technologies in order to enhancing the productivity of firm at market place. The major
focused area of firm is to satisfying the needs and wants of people at market place through
offering them variety of products and services as per the changing needs and wants of people. It
is also essential for Tesco Plc to maintain the flow of work as to attaining growth through
utilising the appropriate flow of information. As a largest retail company it is essential for Tesco
Plc to attain a sustainable position at market place through enhancing profitability and revenue.
In this brand image is also effective in attaining higher competitive edge at market place.
Significance of the Research
The basic reason for conducting the research is to improving the skills and ability of learner in
analysing business issues that has a huge impact on organisational performance and growth.
Proper enactment in knowledge helps in conducting future research projects in effective and
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efficient manner (Bryson, 2018). It is necessary for each business firm to gain attention of
customers and buyers as to maintain an effective image at market place.
Implementation of new technologies at work place is an essential term for each business
organisation as it helps in moving the firm towards right direction in attaining high profitability
and growth. Implementation of new technologies can be considered as the major issues in each
business firm, if any business firm is not applying new technologies than their growth may be
decreased as customers are not feeling satisfied with the goods and services.
Research Aim
This can be considered as the summarized statement on which the whole research is based on.
This helps in clearly and concisely defining the major purpose of conducting the research in
significant manner (Coenen, 2014). The essential aim for this particular research is To analyse
the effectiveness of implementing new technologies at work place and its impact on
organisational performance and productivity. A case study on Tesco Plc.
Research Objective
This section is mainly concern on the ways to analyse the variables such as to identify or
describe them in effective manner. Essential objectives of research are described as under:
 To identify various ways through which new technologies can be implemented at work
place.
 To determine the impact of new technologies on organisational performance.
 To ascertain various issues that are faced by organisation in implementing new changes
at work place. To recommend ways by which issues can be resolved that has a direct influence on
organisational performance.
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Research Question
This section is connected with the research objectives as in this questions are prepared as per the
described research objectives (Epstein, 2014). Some essential research questions are evaluated as
below:
 What are the ways by which new technologies can be implemented at work place?
 What is the impact of new technologies on organisational performance?
 What are the major issues that are faced by organisation in implementing new changes at
work place?
 What are the ways by which issues can be resolved that has a direct influence on
organisational performance?
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LITERATURE REVIEW
The ways by which new technologies can be implemented at work place.
Technological implementation is a very crucial aspect of any business nowadays, there should be
proper plan that needs to be framed in order to make the adaptability of such changes successful
within organization (Gangwar, 2015). This can only happen when a proper analysis of various
changes in the external environment and its impact on organization is considered and proper
strategies are framed to adapt to those changes for future success. As per the views expressed by
Mr. Aaron Jones,2017, the various ways through which technological changes can be
implemented are as follows:
 Selection of right kind of technology that will fit current operations of company. Without
right technology selection time and money is wasted.
 Involvement of Employees and individual within organization, Benchmarking needs to be
set with officers a t key position in organization like operational supervisor, departmental
staff, maintenance personnel’s etc. A key focus should be made on proper training and development of individuals; it should
be made sure that there is no people who are left out from training as every individual
counts.
The impact of new technologies on organisational performance.
There is a considerable positive impact that has been seen on organization and its performance
due to implementation of new technological changes. Tesco Plc. Is a multinational corporation
and is having a diversified operation all over the world, the need for implementation of
technological changes for better performance is quite high in the organization to meet demand of
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consumers. According to the views of Clare Archer, 2018, The impact of change on performance
of company can be elaborated in following ways: Structure: Progress in the field of information technology has improved efficiency of
businesses. These changes are accepted by organization by restructuring departments,
modifying position requirements along with adding and removing any jobs within the
organization (Grant, 2016). Operations: Technological advancement usually reduces the number of office tasks and
therefore it leads to an improvement in efficiency. The changes may take place in the
form of up-gradation to a desktop computer in some of the manual workings, introduction
of new information systems etc.
 Impact on cost structure: The very decision of purchasing a new technological
equipment or implementing new technology might lead to a huge dent on the costing of
company, therefore it is of paramount importance that cost analysis is done before
implementing these technological changes in an organization (Hottenrott, 2016).
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Illustration 1:
Growth rate of Tesco Plc.
(Source: Growth rate of Tesco Plc, 2017)
As per the above given graph it has been analysed that there is huge fluctuation arises in
the growth rate of Tesco Plc. Company is attaining growth at regular basis which shows the
success of company. It also shows the estimated profit of firm in will be attained by company in
future. In the year of 2015 the growth rate of firm was fall down 45,524.45 and in the year of
2016 it may arise at 46,631.25 and after 2016 the growth rate of firm arises in regular basis as
company is attaining high amount of profit and revenue.
The major issues that are faced by organisation in implementing new changes at work place.
Change is inevitable and it affects every business at some point or other. From small
restructuring of staff to M&A. The changes may be necessary but there are certain barriers and
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challenges that needs to be addressed for proper implementation of these changes within
organization. As laid down by Ms. Shelley Frost, 2018, the various issue in change
implementation within organization are discussed below:
 Planning of change Implementation: Change is consist to be the most essential element
of firm which is needs to be managed by each business organisation as to administrating
all the business operations in effective manner. Tesco is concern on implementing
appropriate changes in that are essential for companies growth. It is necessary for firm to
create a an appropriate plan as to implementing all the changes in systematic manner.
Tesco creates an effective plan as to implementing all the appropriate changes in the
growth and development of firm. If there is no proper planning as to how the change will
be implemented within organization, the change will not be properly implemented and
may face certain problems. If there is a transition which is taking place in the current
information system such change should be compatible with old system and how the
information is transferred to new system and with what pace, whether there is any need
for training and development of employees for proper implementation of change (Hyland,
2015). Roles and responsibilities should be assigned to various individuals within the
company.
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(Source: Lewin's Change Model, 2015)
This considered as the most essential theory of change management as it is essential for each
business organisation to manage change in respect to implementing all business activities in
appropriate manner. This theory is propounded by Kurt Lewin as a change management model
during the year of 1950's, in this three stages are involved which are described as under:
Unfreeze: This consist as the perception stage which helps in describing the needs of change to
their employees within the organisation. As per the opinion of Lewin, this is the most crucial
stage among the entire process. In this organisations and their employees needs to face
challenges as to overcome with the uncertainties. In this stage employees and workers of an
organisation realize that something is needs to be change and it is required for them to deal with
strong emotions like denial, impatience, doubt and uncertainty. As a large business enterprises
Tesco Plc is concern on implementing effective communication channel within the organisation
in respect to adopting change in efficient manner.
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Change Stage: This is also an another essential element of this model as it is essential for firm
to implement change within the short period of time. If change process takes longer time than it
leads the employees towards the old habits and rituals. In this stage it is required for employees
to accept and adopt changes in less period of time. The management department of Tesco Plc are
concern on creating awareness about the importance of change so that employees can easily
adopt them in appropriate manner.
Refreeze Stage: This stage is about implementing the change into proper action. After the
change has been implemented within the work place than employees and workers are tending to
return to their old habits. IN this stage organisation have to make appropriate arrangement
management and arrangements in respect to carry out the business operations in right direction.
 Consensus Building: The primary task for any change implementation is to
communicate the change to every individual within the organization. If every individual
is not convinced within the organization, thus the change implementation progress of
Tesco is likely to get affected. Tesco Plc and its higher authority provide chance to their
employees in taking effective participation in the decision making process as employees
are very much close to the activities and operations of firm so they are effective in
making appropriate decision for organisational benefits (Hyland Lee and Mills, 2015). Communication: Change should be communicated in an effective manner to each and
every person within the organization failing which may lead to rumours and fears among
employees in the workplace and there would be uncertainty. The benefits and drawbacks
of such changes should be communicated so that employees will be able to take decision
whether the current scenario in the company matches their career goals and requirements.
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