Business Management Report: Analysis of Tesco's Workforce Challenges

This report provides an in-depth analysis of business management, specifically focusing on the challenges faced by Tesco in managing its workforce. The introduction sets the stage by defining business management and highlighting Tesco's brand image. The report then identifies contemporary issues, such as decreased performance, understaffing, lack of communication, poor teamwork, and pressure to perform, all exacerbated by the COVID-19 pandemic. It explores how these issues impact various aspects of the business. The report then discusses effective people management strategies, including communication, transformational leadership, team involvement, and training programs. Furthermore, it emphasizes the importance of Human Resource processes in supporting management, covering training and development, recruitment and selection, performance assessment, and building employee relations. The conclusion summarizes the key findings, underscoring the need for effective business management practices to navigate challenges and achieve organizational goals.

Introduction to business
management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Contemporary issue in managing workforce...............................................................................3
Effective People manager............................................................................................................5
Human Resource process support management..........................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Business management refer to process in which different task in organisation monitor and
control properly by setting strategy as well as planning. Tesco has a good image in front of
British citizens. Report highlights problems arises due to pandemic for management as well as
management can effectively manage workforce. In the end discuss role of Human Resource
process in effective performance management.
TASK
Contemporary issue in managing workforce
There are number of challenges that management facing in relation workers. COVID has
highly impacted the way in which business run or done by organisation for example: now a days’
work from home started in different firm which increase tension of monitoring and controlling
performance of workers (Aithal, 2017). Tesco is one well known retail company but because of
pandemic its workforce planning and strategy highly effected and which decreasing its market
share in hence impacting on growth of organisation.
Decreased Performance
Tesco facing major issue in reduce in work power efficiency because of that company not
able to set future plan. Pandemic has created work from home culture but most of time
employees remain busy in their own work and pending organisation task that are allotted to them
which make them lazy and hence work quality also compromised (Strydom and Rudansky-
Kloppers, 2016). It become difficult management to focus on large number of workers at a time
and hence work culture disturb which was started before the pandemic. It become difficult to
adjust with employees using online channels as many take it as advantage for example: some of
workers in firm said that connectivity is poor so that they are not able to complete work and
managers has trust them as it is also an issue that facing in present work-culture. Laziness again
a major problem people thinks that they will complete activity in night which was allotted to
them in morning and if the client is expecting early completion of activities then they are
unsatisfied and hence which effected firm’s business. Online working culture is very new for
employees as well as management and number of mistakes by workforce created a issue for the
organisation.
Being Understaffed
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In United Kingdom many of people left their job because of COVID and not getting work
from home. However, government giving amount if they unable to work because of pandemic
and hence people choose to remain safe rather than dying and not proper safety at workplace.
Decreasing number of talented and skilled workforce becomes another issue for Tesco’s
management. People avoid store as well as manufacturing jobs because number of people visit
and they will easily affected from Corona virus and hence they do not like to work. However,
organisation recruited number of talented and skilled workforce which can help in reducing work
pressure but they are unskilled and hence effected on efficiency, quality and productivity of
Tasks. Organisation not able to provide work from home culture and if providing then it will be
in shift such as for 15days employees has to be at work station and hence no one willing to work
in such types of condition. Although talented and skilled employees also affected from COVID
and replacing them with new staff is another challenge for organisation. Tesco profit share
reduces and hence it is not providing incentives, increment, promotion etc. which leads to
migration of workforce to another company and hence firm remains shortage of skilled and
talented workforce and it become difficult for management to work in such situation.
Lack of communication
Supply chain management become unorganised because of workload and there are
number of times wrongly delivery annoyed customers. There are number of orders while field
staff is limited and hence it increase pressure for management to improve customer satisfaction
level as per it. It also affected to contact them all in case location are changed and orders are
cancel as sometimes internet issue do not send proper details (Adekola and Sergi, 2016).
Customers’ wants number of orders on time as earlier organisation doing but because of
pandemic firm not able to effective supply chain management strategy. Online website remains
busy which created problem of reaching to customer on time and impact on firms business.
Poor Teamwork
Another major issue that Tesco facing is of Poor team work because of people become
less interactive and participative after pandemic they avoid meeting, discussion etc. Lock down
again effected on work-culture people for example: most of meetings held online where people
do not feel part of association. Employees following individualistic approach in work which
created challenged for management to achieve higher goals by team participation and hence
reduce speed of work. New workers again do not easily adjust in diverse culture that Tesco
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follow and hence their contribution at group remains below the expectation of management.
Mangers started following transformational leadership but workforce do not understanding and
hence effecting on their performance.
Pressure to perform
Management and employees both are facing pressure from senior authority in completing
work on time while adjusting after pandemic difficult as well as work from home culture is very
new to them. Supply chain managers orders delays which decrease customer satisfaction level
and sometimes they gives negative feedback which effect on organisation image. Management
not able to build efficient team which can follow flexible work practices and sometimes
deviation create negative image of firm. Under performance leads to decrease growth of
organisation and employees started feeling isolated and depressed because of not getting proper
treatment.
Absence of structure
Tesco’s structure is hierarchical but because of COVID it is highly disturbed and line of
command changes for example: sometimes management gives higher authority while other time
leaders dominate in decision making. Improper structure create confusion among employees
which people they have to follow and sometimes task distribution which negative effect on work
hence decrease efficiency, quality and productivity of work (Verma and Gustafsson, 2020).
There are number of employees in firm which has to follow double command because of
improper structure which create number of issue for Tesco.
Time Management
Time has highly effected from pandemic, management remain busy in managing people
and completing goals of firm on time and on the other hand workforce not able to complete goals
on time. Efficiency and quality of work reduce because work is allotted on any time and
employees have to complete on time.
Effective People manager
There are number of professional skill required for effective manager which can easily
gain loyalty of workforce and increase efficiency, quality and productivity of work. It is duty of
management to focus on personal growth of employees and take their confidence of workforce
so that they remain prepare for any upcoming challenge and opportunity.
Communication effectively
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Management has to properly communicate with workforce related to work, strategy,
aims; objectives etc. so that they can work accordingly and hence contribute in growth of
organisation. They have to take suggestion, feedback, opinion etc. so that work can be done
effectively and hence Tesco’s goals can be achieved timely (Guo and Wang, 2019).
Transformational leadership can also contribute in communication improvement as workers feel
part of association and hence can focuses on growth of business. Management has to involve
employees in decision-making so that right decision can be taken on time and without anyone
resistance. Tesco focuses on diversified culture but manager can introduce training and
development programs so that everyone can do in effective way and give positive response.
Team Involvement
Organisation can focus on involving workforce in completing different task and hence
efficiency, quality and productivity of work can be improved. Tuckman’s Team development
model can be helpful in effective team building and complete task in proper manner (Sparks,
2019). There are number of employees work in firm and everyone contribute in growth of
organisation and hence making team and building relation can help management in achieving
higher goals. Diversify culture can be improved by organising events, programs etc. which
prepare team in proper as well as in better way and also increase mutual respect between
employees.
Training and development program
Management can provide proper training and development programs so that workforce
can remain active for any upcoming challenge as well as opportunity and hence contribute in
growth of organisation. They can take analyse market and other firm which has good working
even in pandemic situation and hence it helps in framing new policies and procedure for various
training and development programs and hence organisation able to gain competitive advantage in
changing business.
Decrease difference between workforce and management
It becomes important that number of problems that arise because of COVID has to be
deal in effective and in proper manner so that employees feel part of association and hence
contribute in growth of organisation. Management has to communicate with employees and
understand their problems timely and address them in fast manner which help in gaining their
loyalty and increase efficiency, quality and productivity of work. Taking support of leaders in
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making proper structure so that workers do not confused with line of command as well as faces
double order challenges.
Information Technology system improvement
Management has to build a system which help in analysing performance of workers as
well monitoring and controlling their performance so that work can be done in effective &
organised way. Support system must be effective which can easy to online problems of
employees and hence improved speed as well as quality of work.
Human Resource process support management
Human Resource plays important role in increase in efficiency, quality and productivity
of work as well as they support management of organisation by providing talented and skilled
workforce which can contribute in growth of firm.
Training and development Programs
Human Resource management of Tesco highly focused on providing latest technology
training so that firm will able to gain competitive advantage and on the other hand management
able to generate higher output from workers timely (Park, 2017). It also check market, customer
and employees needs related to product & services for example: employees want to wants
training of communication so that they can express them in effective way to management as well
to consumers. Proper training and development related to communication decrease difference
between workers and management and hence effective team can be build which help project
manager to work efficiently as well as on time.
Recruitment and Selection
HRM of Tesco plays another important role in hiring talented and skilled employees
which help management me in completing objective firm on time and in effective way. HR team
of firm follow internal as well as external recruitment and it has dual benefit such as diversified
and young culture enhance by selecting candidate from different portals while promoting
workers internally decrease training expenditure and increase loyalty of work. It helps
management in maintaining talented and skilled workforce which support in gaining competitive
advantage. Management focuses need workers as Tesco is understaffed and skilled workforce
can be hired with the help of HRM department only.
Performance Assessment
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Human resource management highly contribute in maintaining employee’s relation by
focusing on their personal growth so that remain loyal to work and committed to goals of
organisation. HR team use various tools for analysing performance of workers so that they will
give proper suggestion to management related to award, reward, incentives, increment, and
promotion etc. for employees (Awadari and Kanwal, 2019). It helps managers in giving
opportunity to deserving candidates and encourage others to work hard so that they their
performance and position can be improved.
Building employees’ relation
Tesco’s Human resource management plays important role in building relation with
employees and their union so that any strike cannot effect management goals and hence increase
efficiency, quality as well as productivity of work by increase workforce satisfaction level.
CONCLUSION
It can be analysed from the report that business need to be manage effectively by proper
management style. Tesco managers facing various types of challenges after pandemic in dealing
with workers for example: online managing large number of workforce difficult. However,
proper communication can help in gaining confidence of workforce and hence increase
efficiency, quality and productivity of work. In the end discuss HR support to management for
example: hiring talented and skilled workforce help in gaining competitive advantage in time of
globalization.
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REFERENCES
Books and Journals
Aithal, P.S., 2017. Industry Analysis–The First Step in Business Management Scholarly
Research. International Journal of Case Studies in Business, IT and Education
(IJCSBE).1.(1).pp.1-13.
Strydom, J.W. and Rudansky-Kloppers, S. eds., 2016. Introduction to business management.
Oxford University Press Southern Africa.
Adekola, A. and Sergi, B.S., 2016. Global business management: A cross-cultural perspective.
Routledge.
Verma, S. and Gustafsson, A., 2020. Investigating the emerging COVID-19 research trends in
the field of business and management: A bibliometric analysis approach. Journal of
Business Research.118.pp.253-261.
Guo, L. and Wang, Z., 2019. Ratio analysis of J Sainsbury plc financial performance between
2015 and 2018 in comparison with Tesco and Morrisons. American Journal of Industrial
and Business Management.9.(2).pp.325-341.
Sparks, L., 2019. Tesco: how supply chain strategy supports retail success. The Business &
Management Collection.
Park, T.M.S., 2017. Transnational retailers and corporate real estate management: cases of Wal-
Mart, Carrefour, and TESCO (Doctoral dissertation, University of Reading).
Awadari, A.C. and Kanwal, S., 2019. Employee participation in organizational change: A case
of Tesco PLC. International Journal of Financial, Accounting, and Management.1.
(2).pp.91-99.
Online
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