Informal Investigation Report: Textbook Issues - Conestoga College

This informal report, addressed to Dave Black, Bookstore Manager, from Kelly Book, Dean of the Communications Department at Conestoga College, details an investigation into issues found within a communication textbook. The report outlines the background, methodology, and conclusions of the investigation, which involved interviewing relevant personnel such as the Bookstore Manager, an instructor, and an administrative assistant. Key concerns included mistakes within the textbook and the need for rectification before distribution to students. The report emphasizes the importance of resolving these issues and requests information regarding the number of books required for the upcoming semester. It also assures that instructors will be informed to take necessary precautions until the issues are resolved and effective actions are taken. The final decision on the textbook will be made after the investigation is completed.

Analytical reading and writing

Informal Information Report
TO: Dave Black
Bookstore Manager
FROM: Kelly Book, Dean, Department of Communications
DATE: November 19th, 2018
SUBJECT: Asking to investigate the issues in the textbook.
________________________________________________________________
Introduction
I am Kelly Book, Dean of the Communications Department at Conestoga College. I am writing to
inform you about the issues encountered in the textbook for one of the Communication
courses. I have looked into the Communications textbook, and I am worried that this textbook
has certain issues, which is disturbing me. Moreover, I am not able to take the right decision,
whether to consider this textbook for the semester or not. I want immediate actions to be
taken by assigning a team of students to investigate the issues. I also want you to mention the
number of books required for the upcoming semester. I am sending you this report to ask you
to look into the issues encountered in the textbook.
Background
The Communications textbooks were sent to Kelly book, Dean of the Communications
Department at Conestoga College, who found that there are some issues in the textbook. She
immediately contacted the Bookstore Manager, Dave Black, who has provided a list of people
who have the required information. She wants a team of students to investigate the issues, by
collecting relevant information, so that she can decide what actually she has to do next.
Hearing about the issues in the textbook, the listed people were interviewed they are, Dave
Black, Matt Hoan, the Instructor, Effective Writing Strategies and Hector Mead, Administrative
Assistant.
Methodology

I have searched the issues in one of the communications textbook, to resolve the issues. A team
of students are selected, to carry out investigation of the issues, where relevant information are
collected, so that Kelly can decide what actually has to be done.
There are videos and transcripts in eConestoga that capture the interviews for each person:
 Dave Black, Bookstore Manager
 Matt Hoan, Instructor, Effective Writing Strategies
 Hector Mead, Administrative Assistant
Dave Black and Hector Mead have provided the following additional documentation:
 Enrolment and Registration Reports for COMM 1234
 Sales and Inventory Reports for Writing Effectively, 3rd and 4th editions
If the textbook contains mistakes, it is not right to issue the textbooks for the students. Because
it will contains mistakes which they will not be aware of. The instructors will be informed about
the same issue with the textbook, and ask them to take care till the issues are rectified. It is
observed that, the textbook need to be addressed with effective writing. Once the issues in the
textbook are rectified and resolved, I can take appropriate decision related to the
communication textbook for the students. Additionally, I will be tension free, so please make
arrangements and resolve the issue with effective investigation. The interviews of the listed
people are very important for the investigation.
Conclusions
We believe that effective actions will be taken and all the requirements will be met as soon as
possible. We can discuss and decide on the finalized textbook once this investigation is
completed. I will have a follow up with you.
Till textbook is reviewed and the issues are investigated, the instructors will be informed about
the same issue with the textbook, and ask them to take care till the issues are rectified. Finally, I
hope that the textbook’s issues will be addressed and resolved with effective writing and
supervision. Please also mention the number of books required for the upcoming semester.
I look forward to seeing you at the next meeting. Please let me know if you have any questions
about the textbook.

Kelly Book