BM522 Project Management: TfL Road Project - Risk, WBS & Quality

This case study provides a comprehensive analysis of a Transport for London (TfL) road project, examining various aspects of project management. It begins with a business case outlining the project's reasons, expected benefits and limitations, timelines, and costs. The report then delves into project management methodologies, including the use of network diagrams and Gantt charts to visualize project activities and timelines. Stakeholder analysis identifies key stakeholders and their influence on the project. Furthermore, the assignment develops a work breakdown structure (WBS) and discusses organizational structure to manage project activities efficiently. A detailed risk analysis identifies potential risks and mitigation strategies. Finally, the report addresses quality expectations, specifications, acceptance criteria, and measures for controlling the event to ensure customer satisfaction and project success. The report concludes by highlighting the importance of project management tools and techniques in achieving project objectives and mitigating risks.

Project management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
Business Case..............................................................................................................................3
TASK 2............................................................................................................................................4
Developing network diagram......................................................................................................4
TASK 3............................................................................................................................................7
Task 4...............................................................................................................................................8
Developing work breakdown structure and organisational structure..........................................8
TASK 5..........................................................................................................................................10
Risk analysis..............................................................................................................................10
Task 6.............................................................................................................................................11
Quality expectations, quality specifications, acceptance criteria and measures to be put for
controlling the event..................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Project management is defined as the procedure which is related to managing activities
related to project and and leading individuals to perform defined task in efficient manner for the
purpose of attaining determined goals of project or complete it on decided time period.
Managing team and lead their efforts in right direction is the essential for improving their
performance and productivity (Alam, 2019). The following report considers Transport for
London organisation which conducts its project of building houses and focus on completing
project work on time. It undertakes the project of developing sustainable greener, safer and
attractive road development. This report covers various potential risk that are associated with
project, project management methodologies and stakeholders of project. Furthermore, work
break down structure and quality expectation of customers are mentioned in this report.
MAIN BODY
TASK 1
Business Case
Executive summary
Project management is defined as the complex task that requires effective planning to
manage project efficiently. In this report Transport for London undertakes a road project that
create bus network across London. It is analysed from the report that for event and project
management time is the essential factor.
Reasons
Some reason of this road project are mentioned below:
 Reason of this undertaking project is to develop streets of London that attracts visitors as
well as prosper the beauty of city.
 To develop effective network of bus across London and focusing the aspect of
sustainability through developing greener and sales roads for travellers.
Expected benefits
 Benefit of project is to prevent accidents and enhance greenery which foster the health of
people.
 Reduce fuel consumption that protect environment and provide effective experience to
travellers and visitors.

Expected limitations:
 There is large amount of finance is requited to develop safe roads. Furthermore, more
technical and specialized knowledge ism requited that enhance overall cost of project.
Time scales
Project time: 1 month 10 days
Project start: 30th December 2021.
Project ends: 12 January 2022.
Tolerance: +- 3 weeks
Review will be done after 3-4 months.
Estimated cost £ 25,000
Risks
 Maintenance cost of project occur higher than expectation.
 Objectives of project to develop sustainable road may not accomplish as per requirement.
For the purpose of attaining objective of project various project management methods are
implemented by the organisation (Cheung, and Cable, 2017). Waterfall technique is used by the
organisation to complete projects in most sequential manner. Transport for London design
construction testing deployment as well as maintenance.
TASK 2
Developing network diagram
Network diagram is defined as the effective as well as precise technique which reflects
different types of activities of project in sequential and specified manner. It helps project
manager to various activities and events of projects. It helps business to accomplish defined
goals and objectives of projects through developing connection between different activities of
projects (Chmielarz, and Zborowski, 2018). Transport for London creates network diagram that
represents all projects activities along with their respective timeline. Network diagram of
Transport for London are described below:

From the above diagram, it can be analysed that critical path is considered as the shortest
distance to complete project in minimum time. Orange arrows defined as the critical path that
Transport of London to complete project efficiently. Critical path states is go through 1, 2, 4, 5,
9, 10, 21 and 22 that takes 74 days to complete project.

Gantt chart: Gantt chart is defined as the effective project management tool that represents
different activities of projects as per their required time period. Gantt chart of Transport for
London are discussed below:

TASK 3
Stakeholder analysis is defined as the analytical tool or framework which is related to the
analyse power as well as interest level of stakeholders the analytical framework to analyse the
power and interest of stakeholders who are involved with organisation (Fernandes, and Araújo,
2019). Stakeholder’s helps business to provide funding, motivating employees and also plays
important role in take effective business decisions. Key stakeholders of the road construction
project which is undertake by Transport for London are mentioned below:

Town hall committee: These stakeholders posses high power and low interest in project
and considered as external stakeholder of Transport for London company. They take active
participation in taking organisational decisions and have strong influence on organisational
projects.
Audience: Audience are the stakeholder with having low power and interest in the
project which is related to construction. They enjoy the services of organisation and not take part
in organisational decision-making process of constricting roads.
Organizers and participants: Organizers and participants are the stakeholder of
organisation who posses high interest and low power to attain the goals of project (Gillard,
2017). These stakeholders have high interest in projects of organisation because they participate
in finishing up the task in efficient manner.
Investors: Investors are the most important stakeholder of the project of Transport for
London due to provide huge amount of money to complete project activities in efficient manner.
Task 4
Developing work breakdown structure and organisational structure
Work breakdown structure is considered as the efficient tool or techniques which is
adopted by the organisation classify and manage different activities of project in efficient
manner. It is structured and systematic process through which organisation divides all project
activities in smaller part to complete them in efficient manner (Ng, 2018). It helps organisation
to understand that which task need to perform on priority bases. WBS outlines range of different
task and activities in manageable manner.

Organisational structure: It is defined as the hierarchical pattern which is used by the
organisation to analyse the way how business operated its all operations for the purpose of
attaining goals and objectives. Through effective organisational structure, organisation analyse
needs and demands of resources at all level of organisation to accomplish goals. In
organisational structure, all roles and responsibility are properly segregates and it is determined
as how communication flow at different department of organisation (Oprins, Frijns, and Stettina,
2019). It is very important for project manager to meet all aims and objectives that are related to
road construction project of Transport for London.

TASK 5
Risk analysis
no. Risk Effect Possibility Mitigation
1 Conflicts among
employees and their
resistance
high low Organisation implements effective conflict
management as well as change
management tools for the purpose of
avoiding conflicts and resistance of among
employees. It creates or foster harmony
among employees and stakeholder of
organisation.

2 Risk of financial loss high low Organisation develops effective budgets
and use financial management techniques
in order to mitigate the risk. These planning
help business to allocate financial resources
efficiently at right place.
3 Unproductive working
environment of
musical theatre
high high Managers of project develop effective
schedule as well as manage activities in
order to motivate employees (Rokooei,
Goedert, and Najjar, 2017). Organisation
regularly review performance of employees
and provide them feedback to improve their
performance and contribution towards
attaining organisational goals and
objectives.
4 Climatic changes high High Managers of organisation maintain and
organise venue of event properly that
reduces the risk related to climate change.
But changes in environmental climate
change impacts negatively on event. So
organisers forecasting the conditions of
climate to mitigate these risks.
Task 6
Quality expectations, quality specifications, acceptance criteria and measures to be put for
controlling the event
Quality expectations are considered as the quality aspects that are expected by the
customers from the products and services of organisation. In order to remain competitive in
current environment, it is important for organisation to fulfill needs and requirements of
customers that help business to retain potential and loyal customers for longer period of time. In
the context of Transport for London which is involved in various activities like constructing

sustainable roads and houses so, it is important for organisation to construct all these sites
according to needs and demands of customers that enhance customer's satisfaction level with
organisation and enhance their experiences as well (Salama, Salah, and Moselhi, 2018). There
are various measures that are followed by the organisation run activities of project in right
direction. Organisation develop effective planning as well as decides benchmarks at the starting
point of project. Respective organisation creates the quality criteria and lead all operations of
constructions accordingly. There is continuous monitoring and evaluation techniques are used by
the organisation to attain the quality aspects and satisfy needs and demands of customers.
Particulars Expectations
in terms of
quality
Criteria for
Acceptance
Quality
specification
Controlling
techniques
Advertising High Sales improved by
10%
Usage of
technology
Organisation adopts
Training and
developing
Methodology High Enhancement in
productivity by 6%.
Agile and
Waterfall
Organisation follow
the principles related to
methodology
Risk
assessment
High Enhancement in
productivity by 3%.
Evaluation of
risk
Organisation uses risk
management
techniques
Performance High Improvement in
turnover by 5%.
WBS and
Gantt chart
Supervision techniques.
CONCLUSION
As per the above report, it can be concluded that project management is the process
which is related to perform activities in systematic manner in order to attain defined operations
in efficient manner. There is various tools and techniques are adopted by the organisation such as
work breakdown structure, Gantt chart, effective organisational structure which help business to

perform task related to project in effective way. In the process of projects, business faces various
problems and risk that impacts overall performance of organisation. Organisation develop
effective strategies to mitigate these risk and attain objective of organisation.

REFERENCES
Books and Journals
Alam, S., 2019, August. An Innovative Project Management System. In 2019 International
Conference on Information Management and Technology (ICIMTech) (Vol. 1, pp. 180-
185). IEEE.
Cheung, C. and Cable, J., 2017. Eight principles of effective online teaching: A decade-long
lessons learned in project management education. PM World Journal: a global resource
for sharing knowledge in program and project management, 6(7).
Chmielarz, W. and Zborowski, M., 2018. Determinants of using project management in the
implementation of information systems. Procedia Computer Science, 126, pp.1224-
1236.
Fernandes, A.G.G. and Araújo, M.M.T.D., 2019. Improving and embedding project management
practice: generic or context dependent?.
Gillard, S., 2017. The human element of project management. Contemporary Issues in Education
Research (CIER), 10(3), pp.185-188.
Ng, J.J., 2018. Tailoring a project management methodology that suits one's needs. IEEE
Engineering Management Review, 46(2), pp.49-54.
Oprins, R.J., Frijns, H.A. and Stettina, C.J., 2019, May. Evolution of scrum transcending
business domains and the future of agile project management. In International
Conference on Agile Software Development (pp. 244-259). Springer, Cham.
Rokooei, S., Goedert, J.D. and Najjar, L., 2017. Enhancing Construction Project Management
Education by Simulation. Journal of Professional Issues in Engineering Education and
Practice, 143(4), p.04017003.
Salama, T., Salah, A. and Moselhi, O., 2018. Integration of linear scheduling method and the
critical chain project management. Canadian Journal of Civil Engineering, 45(1), pp.30-
40.