TH40060E - Management and Leadership in HEAT Industries

This report delves into the principles of management and leadership within HEAT Industries, emphasizing the critical role of communication and leadership in organizational success. It examines various communication methods used within the industry, including verbal, non-verbal, written, listening, and visual communication, highlighting their advantages and disadvantages. The report further analyzes how diversity, both in its similarities and differences, affects group work, and proposes measures that leadership can implement to support diverse teams. These measures include effective communication, policy framing, active listening, and equitable distribution of responsibilities. The reflection on the module emphasizes the practical application of different communication methods and the importance of leadership in managing diverse groups within HEAT Industries, contributing to the overall growth and development of the organization. Desklib provides a platform to access similar solved assignments and study resources.

Principles of Management
and Leadership

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1 ...........................................................................................................................................3
1. Different methods of communication experience working within HEAT industries..............3
2. Identifying and explaining the advantages and disadvantages................................................4
TASK 2 ...........................................................................................................................................5
1. Differences or similarities diversity presents, affect group work within the HEAT industries
......................................................................................................................................................5
2. Measures that can be put by leadership...................................................................................6
TASK 3 ...........................................................................................................................................8
Reflecting on what is being learned from the module.................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Communication and leadership are the important aspect with respect to an organization
and its success (Men and et.al., 2020). With the mode of effective communication, the
information can be shared. Likewise, with the use of appropriate leadership and its role the
diverse group in an organization can be dealt and would be directed towards the organization
goal.
This report will discuss the concepts of communication and its method along with the
aspect of leadership and its role.
MAIN BODY
TASK 1
1. Different methods of communication experience working within HEAT industries
Communication is about sharing of information from one person to another so that the
message is being sent to the individual in appropriate manner. There are different methods of
communication which helps in knowing the aspects of how effectively communication can take
place. The different methods of communication within HEAT Industries are described as -
Verbal Communication — Verbal communication is defined a when one individual
communicates with another individual in spoken words or sentences. This type of
communication helps HEAT Industries in communicating with group of individuals or person
individually (Prabavathi and et.al., 2018). Verbal communication within HEAT industries is
done by Skype and Zoom. Face -to-face verbal communication within HEAT Industries helps in
connecting the individuals to analyse what type of communication is being done.
Non — verbal Communication — Non — verbal communication helps in sensing how and
what individuals are feeling. This includes facial expressions, hand movements, touch and
posture. Employees within HEAT industries also communicate effectively by delivering their
message to other individuals with the help of facial expressions, hand movements. Non — verbal
communication within HEAT industries helps to covey the message in appropriate way.
Written Communication — Written communication is the type of communication which
mentions letter, email, a report or a message on social media (Segerstrale and et.al., 2018).
Written communication helps in delivering the message in clear and concise manner. HEAT

industries helps in communicating with the employees in clear and concise manner so that the
message is being delivered to the employees within organization with the providence of all
details and information.
Listening — Listening is a type of communication which helps in ensuring that individuals are
considerate in listening to a conversation and how they respond to it (Gearhart and et.al., 2021).
With the process of listening, it becomes easy for the HEAT industries to communicate the
message in precise manner so that the message is being conveyed easily and the individual is
listening to what is being conveyed to them.
Visual Communication — HEAT Industries also uses visual communication in the manner
which helps in conveying the message in different form with the help of visual aids. The visual
aids are mentioned as — colour, typography, illustrations, designs, graphic designs, drawing,
signs, other electronic sources etc. This helps in knowing the aspects as to how effectively and in
appropriate manner the visual representation within HEAT industries is being done.
2. Identifying and explaining the advantages and disadvantages
Communication is the process which engages the employees within HEAT industries to
effectively deliver the message so that there is no confusion which is caused. Apart from this,
there are some advantages and disadvantages of communication which are -
Advantages of Communication -
 Communication within HEAT industries helps in building trust and fosters the process of
communication among the employees.
 There is clarity and direction in the message which is being conveyed between the
employees of HEAT industries (Polo, 2018).
 Communication process between individual helps in improving productivity of
performance.
 Better relationships are constricted between the individuals in the HEAT industries.
Disadvantages of Communication -
 Sometimes communication between individuals within HEAT Industries becomes
deceptive. This becomes one of the harsh truths that there is politics in the
communication (Simenenko and et.al., 2018).

 Ineffective communication can separate the individuals which also creates
misunderstandings.
 Too much connectivity within organization deviates the individuals from conveying what
the actual message is.
 It can be difficult to decipher at times which makes the communication more ineffective
between the individuals within industries.
 It can also happen that individual might not be truly listening which creates problem in
conveying the message to them within HEAT Industries.
TASK 2
1. Differences or similarities diversity presents, affect group work within the HEAT industries
Diversity is defined as the differences among the group of individuals which are based on
race, ethnicity, gender, socio-economic status, language, sexual orientation, geographical area
etc. Diversity helps in knowing that what are different categories in which the individuals fall
regarding gender, sexuality etc. There are some similarities which diversity presents which
affects the group work within the HEAT industries.
Similarities in Diversity is described as — Diversity helps in notifying the aspects as to how
effectively there are gender and geographical area similarities at large scale. This helps in
knowing that HEAT industries creates and identifies the employees which are contributing to the
productivity apart from their gender, caste and race (Roberson, 2019). When there are similar
groups within HEAT industries, the employees work together to contribute for the success and
growth of organization. Similarities in diversity activates the similar groups to work together at
the workplace and this helps in knowing that how effective the communication is between them.
Diversity also helps in measuring the functional notion of similarity which leads to measure to
diversity and similarities in the group, race, gender etc (Kokubun and et.al., 2020). Individuals
while working when have similar genders, caste and religion makes the performance easy and
delivers how productivity is measured effectively and in appropriate manner. Individuals in the
HEAT industries deliver their roles in a manner which helps in growing and developing the
aspects of success at large scale. Similarities in diversity helps in increasing the productivity and
this helps in translating higher profits. Diverse groups at workplace are more creative and helps

in presenting different ideas and understanding of work for succeeding and knowing the aspects
of growth and development of the HEAT Industries.
Differences in Diversity is described as — There are different forms of religion, gender, caste
and ethnicity which are taken into consideration within the HEAT Industries. With the
differences in the diversity, the group work is being affected which also influences the
productivity for the performance at large scale (Heyns and et.al., 2018). Different individuals
having different basis of gender represent different ideas and provide understanding as to how
the group work is affected. Differences in diversity helps in knowing the mindset and
perspectives of different individuals while working in the group in HEAT industries. Diversity
differences creates differences among the employees working together in the group as they work
by following their set rules and standards related to their caste, religion and gender. This affects
the productivity while working together and becomes difficult to come on common grounds for
understanding and delivering effective results. The differences in the diversity also creates
misunderstanding sometimes which also effects the growth and success of HEAT industries at
large scale (Cucina and et.al., 2018). There are also different ideas which are shared among the
team members and group people who are working together. This brings the main reason of how
the group is affected within HEAT industries.
Therefore, the similarities and differences in diversity helps in knowing how the groups
within HEAT Industries are working and the work is being affected due to similarities and
differences in diversity. This also helps ion denoting the aspects as to what are detail points due
to which the detail points are known which are affecting the working of HEAT Industries at large
scale.
2. Measures that can be put by leadership
With the aspect of leadership an influence would be created among the employees that will
lead tom play an important role in terms of supporting a diverse group of people (Horlings, Roep
and Wellbrock, 2018). As under HEAT industry there are various people group which would be
managed with the aspect of leadership. Under leadership the leader with the use of its
communication and influence skill make an integration of individual thoughts into one place that
will lead to create unity and integrity among the employees. This will lead to play an important

role in terms of supporting a diverse group of people which will further lead to attain the goal of
the firm.
The leaders with the role of communicator make communication of the policies as well as
changes in the organization that will lead to play an important role in terms of integrating the
efforts of individual employee towards the group form (Mansaray, 2019). Likewise, with the
framing of policies and rules the leader can provide support to the different diverse group. As
with the presence of diverse group in HEAT industry they also have a presence of different
perspective and aspects. An avoidance of their perspective will lead to have a negative impact
toward the concerned group which will further impact the entire industry. Here the leader with
the performance of its role i.e. influencer would play a major role in terms of influencing the
concerned group towards the goal of the industry and thus assist in industry success.
Likewise, with the adoption of practice of listening to all the complaints, bias or the
discrimination which the group has faced will also lead to play an important role in terms of
providing them support (Mroz and et.al., 2018). With this practice, the leader will resolve the
present disputes of the different group and thus integrate their efforts and moves towards the goal
of the organization. This will lead to play an important role in supporting diverse group along
with meeting their problems and issues.
Making an equal distribution of responsibilities across the organization and among the
various group would also lead to play an important role, in terms of supporting diverse group
with respect to enabling a feeling that they are the part of the organization. This will lead to
provide support in terms of performance of the work of the group with the high efficiency (Bian
and et.al., 2019). And will improve the work and the performance of the employees at large
scale. Having leaders within the team and group will also improve the work. This will be done
by following ethics and certain code of conduct which HEAT Industries follow. Leaders of
group also ensure that the work is being done in appropriate manner and the aspects as to how
effectively individuals are working.
Leadership at the workplace helps in ensuring that the individuals perform their roles and
responsibilities effectively and this paves the way for growth and development. Leadership also
helps in working with the different diverse groups which enables work within groups to generate
effective results by contributing to aspects of growth and development (Ashkanasy and et.al.,
2020). The main aim of forming leaders in the group is that all major forms of how effectively

and in appropriate manner the HEAT industries is taking concern for growth are planted and
worked upon by considering the affectivity the groups is having.
TASK 3
Reflecting on what is being learned from the module
It is being learned from the module that different methods of communication were used
in the HEAT industries. HEAT Industries uses different methods of communication such as
verbal, non — verbal, listening and visual communication. I have also learned form this module
that with different forms of communication have helped HEAT Industries in knowing how
effectively and in appropriate manner the communication in done among the individuals. Along
with this, I also learned that how communication refers to its advantages and disadvantages
within organization (Pashev and et.al., 2020). Further, differences and similarities of diversity
which affects the group work within HEAT Industries was being learned. I have also learned
this in detail that how the diversity explained the factors of having similarities and differences in
the gender, sex, race, geographical area etc.
Along with this, I have also learned the measures that leadership had put into place to
support different diverse groups within the industry. I also learned that how effectively and in
appropriate manner, I was able to understand and gain knowledge of workforce delivering their
performance in consideration to their work performance (Pashev and et.al., 2020). This has
helped the HEAT industries in growing and developing he scales of productivity and ensuring
the success at large scale.
CONCLUSION
From the above report it can be concluded that the aspect of communication and
leadership plays an important role. This is because with the mode of effective communication the
information would be made delivered in the effective mode. Likewise, with the mode of
adequate leadership and its role the diverse group can be managed.

REFERENCES
Books and journals
Ashkanasy, N.M. and et.al., 2020. Emotional intelligence in the workplace. The Wiley
Encyclopedia of Personality and Individual Differences: Clinical, Applied, and Cross‐
Cultural Research. pp.485-490.
Bian, X. and et.al., 2019. Transactional leadership and employee safety behavior: Impact of
safety climate and psychological empowerment. Social Behavior and Personality: an
international journal. 47(6). pp.1-9.
Cucina, J.M. and et.al., 2018. Generational differences in workplace attitudes and job
satisfaction: Lack of sizable differences across cohorts. Journal of Managerial
Psychology.
Gearhart, C.C. and et.al., 2021. Active and empathic listening in social media: What do
stakeholders really expect. International Journal of Listening. 35(3). pp.166-187.
Heyns, M.M. and et.al., 2018. Generational differences in workplace motivation. SA Journal of
Human Resource Management. 16(1). pp.1-10.
Horlings, L.G., Roep, D. and Wellbrock, W., 2018. The role of leadership in place-based
development and building institutional arrangements. Local Economy. 33(3). pp.245-268.
Kokubun, K. and et.al., 2020. The difference and similarity of the organizational commitment–
rewards relationship among ethnic groups within Japanese manufacturing companies in
Malaysia. International Journal of Sociology and Social Policy.
Mansaray, H.E., 2019. The Role of Leadership Style in Organisational Change Management: A
Literature Review. Journal of Human Resource Management. 7(1). pp.18-31.
Men, L.R. and et.al., 2020. “Vision, passion, and care:” The impact of charismatic executive
leadership communication on employee trust and support for organizational
change. Public Relations Review. 46(3). p.101927.\
Mroz, J.E. and et.al., 2018. Leadership in workplace meetings: The intersection of leadership
styles and follower gender. Journal of Leadership & Organizational Studies. 25(3).
pp.309-322.
Pashev, G. and et.al., 2020. Adaptive Workplace E-Learning Model. TEM Journal. 9(2). p.613.
Polo, M.P., 2018. The protocol as an organizational communication tool: specific advantages of
the organization of acts as a public relations technique. CUICIID 2018. p.355.

Prabavathi, R. and et.al., 2018. Effective oral and written communication. Journal of Applied
and Advanced Research. 3(1). pp.29-32.
Roberson, Q.M., 2019. Diversity in the workplace: A review, synthesis, and future research
agenda. Annual Review of Organizational Psychology and Organizational Behavior. 6.
pp.69-88.
Segerstrale, U. and et.al., 2018. Nonverbal communication: where nature meets culture.
Routledge.
Simenenko, O. and et.al., 2018. Advantages and Disadvantages of Distance Working.