Thames Valley Building Society: Organisational Behaviour Case Study

This case study analyzes organizational behavior within the Thames Valley Building Society, focusing on conflicts between managers, specifically Tony Jackson and Jane Taylor. It explores issues of leadership, authority, and problem-solving, using theories like organizational conflict theory and competence theory of authority. The analysis identifies conflicts related to work delegation and power dynamics, recommending solutions such as clearly defined roles and responsibilities to enhance productivity. The study emphasizes the importance of resolving conflicts constructively to improve organizational outcomes and suggests providing Tony Jackson with more authority to foster a sense of value within the company. Overall, the document provides insights into managing workplace conflicts and improving organizational efficiency.

Organisational behaviour

INTRODUCTION
 Organizational behavior refers to the study of individual and
group performance and their activity within an organization.
There is a systematic study about the application of knowledge
that can be used by an individual or group in an organization
for better performance. This can help to improve the manager
to manage conflict within the organization. Human resource
personnel can organizational culture in such a way that
employees can focus on their work and give a better outcome.

Organizational behavior issues
identification by analyzing Case study
 Different issues can create negative productivity for any organization which needs to identify
and reduce. This issue can have a better outcome in Thames Valley building society. There are
different organizational behavior issues between conflict between branch manager and senior
branch assistant. Some of the discussion about different issues in the Thames Valley building
society case study are discussed further.

CONTINUE
 The conflict between managers- In Thames Valley building society, there is a conflict between
branch managers and senior branch assistants. There is a need to resolve the conflict between both
of the managers that can help to lead effective productivity for the company. There is a conflict
between Tony Jackson and Jane Taylor regarding work and authority that are there within both of
the managers who need to co-operate with each other. To resolve this conflict by both of them by
meeting up and finding out the better solution. This can lead effectively for the company.

CONTINUE
 Leadership and authority- In Thames Valley building society, Tony
Jackson and Jane Taylor both are on management posts. This creates the
feel of power and some dignity which is regarding leadership and
assigning different tasks to staff members. Jane Taylor can advise every
work to each employee and she also directs Tony Jackson to work on
some specific task

Use of Organizational behavior theory,
models and concepts
 There are different theories, models and concepts that can able to use and provide
solutions within both managers regarding conflict leadership and authority and
problem-solving issues. Everyone has a related theory which is going to be
discussed further.
 Organizational conflict theory- There are different conflict can be there within the
organization which is like interpersonal, different department conflict, a power
struggle within senior management, conflict with another organization etc

CONTINUE
 Competence theory of authority- This is the one in
which there is the virtue of competence knowledge
and skill for a person. In this, Tony Jackson on the
position of authority but Jane Taylor was using her
authority and chain of command created despite
not having authority

CONTINUE
 Problem-solving model- This is the model generally used in the simple cycle to solve challenges and problems
within an organization that provides a clear strategy for facing a different situation. This model uses 5 step
process which is to identify, plan, do, review and adapt.
 Stage 1 Problem identification-
 Stage 2 Plan-
 Stage 3 Do-
 Step 5 adapt
 Stage 4 review

CONTINUE
 Justified Recommendations
 It is recommended that there is a need to reduce the conflict which is there able to help in solving the situation and conflict.
There is a need to divide their work that can help to work in a better way for the company to resolve the situation within both managers.
 This can help to get a better and effective way to get over thorough the situation and conflict which can help to get a better and effective
role in the company.
 There is a need to have some authority over Tony Jackson that can make him feel that he has also mattered in the company and
have a distinct post within the organization. There is a need to provide some authority to Tony Jackson which can show that he also
matters for the company and have some authority in that company.

Conclusion
 From above discussion, it can be concluded that there is always some conflict within an organization
which should be there and need to use that conflict positively to increase the productivity of the
organization.

References
 Heemskerk, 2017. Conflict in the boardroom: a participant observation study of
supervisory board dynamics. Journal of Management & Governance, 21(1), pp.233-263.
 Stokes, 2019. Resilience and the (micro-) dynamics of organizational ambidexterity:
implications for strategic HRM. The International Journal of Human Resource
Management, 30(8), pp.1287-1322.
 Suh and Wagner, 2017. Gamification in the workplace: The central role of the aesthetic
experience. Journal of Management Information Systems, 34(1), pp.268-305.

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