Organisational Behaviour Analysis: Thames Valley Building Society

This report provides an analysis of organizational behaviour issues within the Thames Valley Building Society. It identifies key problems such as poor communication, lack of clear guidance, and failure in developing key competencies among employees. The report then applies relevant organizational behaviour theories, including bureaucracy theory, human relations management theory, process management theory, and scientific management theory, to address these issues. Furthermore, the report offers specific recommendations for improvement, such as providing positive reinforcement through effective communication, setting individual goals with clear guidance, and improving workplace productivity to enhance employee satisfaction and performance. The conclusion emphasizes the importance of understanding and addressing employee behaviour to achieve organizational effectiveness, referencing the study of human behaviour in company settings, the explanation of key issues, relevant theories, and actionable recommendations for improvement.

Thames Valley
Building Society
NAME, ID

Page of Contents
• Introduction
• Organisational behaviour issues
• Relevant organisation behaviour theories for issues
• Recommendations
• Conclusion
• References

Introduction
Organisational behaviour is said to be a
study of various groups as well as
individual performance along with
different activities that are carried in
company. It generally refers to a proper
study as well as application of
knowledge related to how individuals
as well as group act in companies
where they have carried their job roles.

Issue 1
There are certain key issues of organisation behaviour which is faced
by companies in order to identify and influence behaviour of
employees. In terms of Thames valley building society case study
various key issues of organisation behaviour which is identified in
case are as follows:
 Poor communication as well as feedback: As in terms of case
study of Thames valley building society employees as well as
individuals are facing issue of poor communication among
individuals and information is not been transmitted in a very
effective manner that straight results in having dissatisfaction and
workload

Theories
It is necessary resolve each and every issue of organisation behaviour which is faced
by individuals at their workplaces. In terms of Thames valley building society
organisation behaviour theories that that could be used for resolving issues are as
follows:
 Bureaucracy theory: This theory of organisation behaviour leads to have legal
authority that shows that an individual should be able to hold authority which is
based according to their work and experience.

Theories
Human relations management theory: This theory of
organisational behaviour theory deals in treating
employees as their assets in order to make them work
with higher productivity. This theory treats human
beings as their investment rather than productivity
machines.

Recommendation
There are certain recommendations that could be provided to companies in order to
improve as well as resolve issues of organisation behaviour for carrying out
businesses to smoothly.
 Case study is recommended for providing a positive reinforcement through
effective communication as well as feedback operation. It is necessary to provide
individuals with effective communication skills so that they could be e able to
communicate with other individuals in an effective way and their work load and
stress could be shared among them.

Issue 2
Absence of clear guidance: There is a issue which is being faced in case study is lack
of clear guidance in terms of work and job roles which is to be performed by their
employees. As workers are facing an issue of lack of guidance that results in having
confusion about performing their roles and responsibilities. Along with that leaders
are not able to diversify them with clear instructions that could lead to inefficiency of
work in company in terms of work stress and workload.

Theories
Process Management theory: This theory of organisation behaviour is also said to be
administrative theory that emphasize on having a unity of science of administration that
could lead to an effective management.
Behavioural theory: This theory leads in determining behaviours of employees working in
their company and provides them effective work culture for working.

Theories
This theory generally focuses on providing effective communication among individuals that feedback
could be collected from them along with developing various competencies in order to make them
sustain in their workplace for making them work with their higher level of efficiency without having
any confusion or workload. This theory leads to create a better administration through carrying out
management practices in a systematic way.
 As by implementing process management and behavioural theories of organisation behaviour
various issues as well as challenges could be resolved in Thames valley building society case study
in terms of their behaviour of individuals.

Recommendation
It is recommended for case study that Thames valley building society should provide
an individual goal setting along with providing them a clear guidance of their work
which is to be performed by them. As when there is a clarity of job roles which are
going to be performed by them it will lead to have better efficiency of working with
higher level of performance without having any confusion.

Issue 3
Failure in developing key competencies and behaviours: As case
study of Thames valley building society is facing issue of failure
in developing various key competencies as well as behaviour in
employees and their workers. As individuals word not able to
carry their work with efficiency without having competencies and
analysing their behaviour. As environment and surroundings
which is required to carry on work was not provided to them order
to carry their work efficiently at their workplace.

Theories
Bureaucracy theory: This theory of organisation behaviour leads to have legal authority
that shows that an individual should be able to hold authority which is based according to
their work and experience. Traditional authority States about keeping an employee obey a
person that comes from a traditionally recognised power holding family or a person
belonging to a royal family along with charismatic authority relates in indicating a special
potential along with an appeal for influencing behaviour of individuals in order to provide
them a clear guidance through their leader.

Theories
 Scientific management theory: This theory leads in rewarding employees through
rewards and recognitions so that they will be able to perform their work without
having any work load and stress. This theory provides a clear guidance to its
employees so that they will be able to carry their job roles without having any
confusion or issues.

Recommendation
It is recommended that they should provide workplace
productivity improvement in order to monitor employees work
space in meeting rooms as well as common areas that are required
for improvements. as individuals are said to be happier when they
are comfortable in their work space where they could spend more
time with their work.

Conclusion
From above report it could be concluded that it is necessary to determine behaviour of
individuals that are working in company for having effectiveness. As this report States about
organisation behaviour which is said to be a study of human behaviour in company’s settings.
there is an explanation of various key organisation behaviour issues that are determined in case
study. Along with that organisation theories that are related to case are explained in a well
manner. And there are certain recommendations that could be provide to improve challenges of
organisation behaviour.

References
• Choeni, P., 2018. The influence of the leader's emotional intelligence, role breadth self-efficacy
and organisational climate on proactive work behaviour: A case of selected Customs Clearing
companies in Zimbabwe (Doctoral dissertation).
• Dyson, T., 2019. Organisational learning and the modern army: a new model for lessons-learned
processes. Routledge.
• Ebby Joseph Idicula, J., 2020. Quality of Work Life and Organisational Citizenship Behaviour of
Faculty Members in Higher Learning Centres, Kerala-A Position Paper. PalArch's Journal of
Archaeology of Egypt/Egyptology .17 (9). pp.9898-9908.