Management Report: The Grace Hotel - Ethics, Roles, and Challenges

This report provides an in-depth analysis of management practices at The Grace Hotel, examining the roles and functions of managers, the challenges they face, and the impact of ethics, values, and diversity on the organizational culture. The report utilizes secondary research, including case studies and literature reviews, to explore ethical behavior and organizational theories. It highlights the importance of ethical conduct, diversity, and organizational theories in fostering productivity, teamwork, and a positive work environment. The analysis covers various aspects, including planning, budgeting, customer service, and employee management, while also addressing potential issues such as customer satisfaction, cost control, and revenue preparation. The report concludes with recommendations for The Grace Hotel to maintain and enhance its ethical practices and organizational development, emphasizing the role of managers in addressing diversity and cultural issues within the hotel.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author note

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Executive Summary
The report helps in understanding the different roles and functions of the managers in the
organization. The report will help in analyzing the different challenges in the organization
that is faced by the managers. The hotel that has been taken in the report is The Grace Hotel.
The main aim and purpose of the report is to analyze the impact of ethics and values in the
culture of the organization. The role, performance management and the behavior of the
managers and other employees has to be analyzed as this will help in understanding the issues
faced by them,
The conclusion will be based on analyzing the issues that are faced by the managers in the
workplace along with analysis of the roles and functions of the managers. The impact of
values and diversity has to be properly analyzed with the research methodologies in order to
understand the issues faced by the entire organization.

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Table of Contents
1. Introduction............................................................................................................................3
2. Overview of Organization......................................................................................................3
3. Literature Review on ethics and organizational theories.......................................................4
4. Methodology..........................................................................................................................4
5. Roles and functions of manager.............................................................................................5
6. Challenges and risks faced by managers................................................................................5
7. Impact of ethics, value and diversity on culture of organization along with role and
performance of managers...........................................................................................................6
8. Role of ethics and organizational theories in hotel................................................................7
9. Conclusion..............................................................................................................................7
References..................................................................................................................................9

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1. Introduction
The report helps in understanding and analyzing about the roles as well as functions
of the managers in the different organizations. The company that has been taken in the report
is The Grace Hotel.
The main aim of the report is to analyze the impact of the values, diversity and ethics
on the organizational culture. This includes the role, behavior and performance of the
managers in the respective organization as well. The main purpose of the report is to critically
analyze the role of ethical practice and ethics in The Grace Hotel. A proper discussion of
legitimacy and role has to be analyzed in the functions of management and its impact on the
social and political environment.
The structure of the report will include proper introduction on organization,
organizational structure, research methodology that has been applied as well as use of the
qualitative analysis as well. Proper ascertainments are required in order to understand the
challenges and risks of the managers in the organization.
2. Overview of Organization
The organization that has been chosen in the report is The Grace Hotel, Australia and
there are different kinds of roles and functions of managers in the respective hotel ("The
Grace Sydney", 2017). The Grace Hotel is designed in such a manner that it is approachable
by all the individuals as it is locally infused. This respective hotel attracts the attention of
customers as it is located in the corner of Grand and Thomson.

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3. Literature Review on ethics and organizational theories
According to Barak, (2016), ethical behavior is essential to be followed in the
organizations and it is an important aspect in the success of the business as well. There are
different kinds of empirical studies that is available on the ethical behavior and have provided
with the theory of right and justice that helps in understanding that proper equality has to be
maintained in the organizations and this will provide all the employees equal chance in
participating in different issues of the organization as well. On the other hand Klarsfeld et al.,
(2014) commented that ethical behavior in workplace is combined with the cognition and
moral development will help in improving the work of the individuals in the organization.
Furthermore, the literature review on the organizational theories helps in analysis of
the different principles that has to be followed in the organization. According to Klarsfeld et
al., (2014), helps in initiating that today’s world is challenging in nature and there is pressure
in the organizations as well as there are different employees in the organization who are cross
cultural in their approaches as well. Nkomo & Hoobler, (2014) commented that there is a
requirement of ethical behavior and organizational theories in the organizations as they are
related to one another.
Klarsfeld et al., (2014) commented that the code of ethics has to be followed by all the
employees in the workplace. There are few studies that there is significant influence of the
ethical behavior on the code of ethics and the organizational theories as there are employees
who believe that ethics plays an essential role in the organizational development (Chrobot-
Mason & Aramovich, 2013).
4. Methodology
The methodology that has been used in the report is secondary research wherein the
report is based on individual case study along with conducting a proper literature review on

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the ethical behavior and organizational theories. The qualitative analysis has been used in this
report as there are different journals, case study and past records on literature review on
ethical behavior and organizational theories has been used in order to understand the different
roles and functions of the managers. The critical analysis has been done in order to
understand the issues that are faced by the company and their implementation in the
respective hotel. It included the virtual analysis that includes books and different articles as
that helped in understanding the different kinds of role and responsibilities of the manager of
the organization. It helped in analysis of the different challenges that are faced by the
managers in the organization as well.
5. Roles and functions of manager
There are different role and functions of the manager of the respective hotel as:
Proper planning and organizing proper accommodation along with catering and other
services that are related to the hotel (Kim & McLean, 2014)
Proper promotional and marketing activities has to be performed by the manager of
the hotel as it is their duty to implement proper strategies to attract customers
Proper managing the budget as well as financial plan along with other controlling of
expenditures (Barak, Findler & Wind, 2016)
Proper greeting as well as meeting customers as this will plan work schedules along
with proper recruitment and training as well (Lyons & Kuron, 2014).
6. Challenges and risks faced by managers
There are different kinds of risks and challenges that are faced by the manager of the
respective hotel named The Grace Hotel. The entire duty of managing the different guests in
the hotel is of the manager of the hotel as they are the ones who will handle different

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grievances of the customers as well (Dipboye & Colella, 2013). The manager of the hotel can
face different difficulties that include:
Improper satisfaction to the customers as this can impact the reputation of the hotel
and this can have huge impact on the services provided by the managers and other
employees of the hotel (Guillaume et al., 2017)
Issues relating to the controlling of cost is another issue wherein it is the duty of the
managers of the hotel to check the invoices and understand whether the correct
amount has been charged from the customers as this can cause huge issue in the future
Improper preparation of the revenue can be another issue for the manager of the hotel
as it is the duty of the managers to prepare budgeted revenues as this can have huge
increase in the revenue as well (Rees & Smith, 2017).
The cleanliness can be another issue in the role of the managers as cleanliness is
essential as there can be issues in the time of inspection and there can be issues at the
time of inspection and this can cause trouble to the entire organization as well.
Figure 1: Workplace ethics

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(Source: Mareno & Hart, 2014)
7. Impact of ethics, value and diversity on culture of organization along with role and
performance of managers
There is a huge impact of value, ethics and diversity in the organization on the role
and performance of the managers as well as there is huge necessity of ethics in the hotel in
order to increase the productivity as well as teamwork. The ethics in workplace is an integral
part in the workplace as this can have huge influences on the values and culture of the
business along with the employees of the organization as well (Mareno & Hart, 2014).
The decision making process is another important aspect wherein ethical conduct in
the organization can encourage the culture of the organization as this will enhance the
accountability as well as transparency when taking different decisions on business. A strong
guide of ethical code of conduct is essential as this will help in introducing proper change in
the workplace (White & Rice, 2015).
Furthermore, diversity is essential in the hotel as this can help in gaining mutual
respect among the individuals and this will increase the reputation of the business as well.
There can be promotions in the different level of employees as this can help to increase the
morale of the employees and this can have huge impact on the reputation of business as well.
The diversity and the ethics as well as values can help in increasing the exposure at the
workplace.

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Figure 1: Diversity in Workforce
(Source: Mareno & Hart, 2014)
8. Role of ethics and organizational theories in hotel
The Grace Hotel follows few ethical measures and theories based on organizational
culture and diversity as this helped them in maintaining proper diversity in the organization.
The respective hotel follows the modern organizational theory that includes different kinds of
approaches related to systems, situational approach that has to be followed by the
organization in case of different situations (Lim & Bernstein, 2014). The organizational
environment theory has to be followed by the hotel as well as this will help in understanding
the ability of the managers in the organizations to utilize as well as acquire resources.
9. Conclusion
Therefore, it can be inferred that proper diversity and ethics has to be maintained in
the organization in order to increase the productivity and efficiency in the organization. The
Grace Hotel has to maintain and follow different organizational theories in the hotel as this
will help them in understanding the different issues that are faced by them along with the
entire hotel and incorporate different strategies as this will help in maintaining proper

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diversity and development in the hotel. The managers of the organization have to properly
analyze the different issues that are faced by them regarding diversity and other cultural
issues and sort them with proper implementation of strategies.

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References
Barak, M. E. M. (2016). Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
Barak, M. E. M., Findler, L., & Wind, L. H. (2016). Diversity, inclusion, and commitment in
organizations: International empirical explorations. Journal of Behavioral and
Applied Management, 2(2).
Chrobot-Mason, D., & Aramovich, N. P. (2013). The psychological benefits of creating an
affirming climate for workplace diversity. Group & Organization
Management, 38(6), 659-689.
Dipboye, R. L., & Colella, A. (Eds.). (2013). Discrimination at work: The psychological and
organizational bases. Psychology Press.
Guillaume, Y. R., Dawson, J. F., Otaye‐Ebede, L., Woods, S. A., & West, M. A. (2017).
Harnessing demographic differences in organizations: What moderates the effects of
workplace diversity?. Journal of Organizational Behavior, 38(2), 276-303.
Kim, S., & McLean, G. N. (2014). The impact of national culture on informal learning in the
workplace. Adult Education Quarterly, 64(1), 39-59.
Klarsfeld, A., Booysen, L. A., Ng, E., Roper, I., & Tatli, A. (Eds.). (2014). 9.78 E+ 12:
Country Perspectives on Diversity and Equal Treatment. Edward Elgar Publishing.
Lim, F. A., & Bernstein, I. (2014, April). Civility and workplace bullying: Resonance of
Nightingale's persona and current best practices. In Nursing forum (Vol. 49, No. 2, pp.
124-129).

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Lyons, S., & Kuron, L. (2014). Generational differences in the workplace: A review of the
evidence and directions for future research. Journal of Organizational
Behavior, 35(S1).
Mareno, N., & Hart, P. L. (2014). Cultural competency among nurses with undergraduate and
graduate degrees: Implications for nursing education. Nursing Education
Perspectives, 35(2), 83-88.
Nkomo, S., & Hoobler, J. M. (2014). A historical perspective on diversity ideologies in the
United States: Reflections on human resource management research and
practice. Human Resource Management Review, 24(3), 245-257.
Rees, G., & Smith, P. (Eds.). (2017). Strategic human resource management: An
international perspective. Sage.
The Grace Sydney. (2017). Grace Hotel Sydney. Retrieved 14 November 2017, from
http://gracehotel.com.au//
White, H. L., & Rice, M. F. (2015). The multiple dimensions of diversity and
culture. Diversity and public administration: Theory, issues, and perspectives, 1.