Analysis of Professional Identity and Practice: Thomas Cook Group

This report provides a comprehensive analysis of professional identity and its practical application within the Thomas Cook Group. It begins by defining professional identity and exploring the benefits of continuous professional development for stakeholders, including increased efficiency, employee confidence, and improved planning. The report then assesses the skills and competencies desired by employers, focusing on adaptability, problem-solving, and positive behavior. Task 2 delves into assessing skills and abilities for a particular role, emphasizing the importance of effective communication, problem-solving, and a positive work environment. The report also provides a critical review of learning theories, such as behaviorism, cognitive, and social learning, and their impact on professional and personal improvement. Furthermore, the report includes a development plan, a job interview analysis for the Thomas Cook Group, and concludes by summarizing key findings and recommendations. The report highlights the crucial role of professional development in fostering employee skills, enhancing organizational productivity, and achieving business goals. This assignment is a valuable resource for students seeking to understand professional identity and leadership management, as it provides insights into the practical application of these concepts within a real-world business context. The report underscores the importance of adapting to change, building employee confidence, and creating a positive work environment to drive organizational success.

Professional
Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
Task1................................................................................................................................................1
Continuous professional development for stakeholders and benefits ........................................1
Skills and competency desired by employer to perform job responsibility................................2
Importance of continuous professional development.................................................................3
Task2................................................................................................................................................3
Assess skills, abilities and competencies for a particular role....................................................3
Critical review of learning theory and approach in professional and personal improvement ...5
Task3 ...............................................................................................................................................6
Development plan.......................................................................................................................6
Task4................................................................................................................................................8
Job interview for Thomas cook group .......................................................................................8
Strength and weakness of interview process...............................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCE.................................................................................................................................11

INTRODUCTION
Professional identity states, individual who holds any particular identity along with
numerous other form of values, beliefs, experience and attributes that lead towards attracting
individual as to effectively achieve organisational goals in a well defined manner (Bainbridge,
2016). Professional termed as an individual who perform their roles in an independent manner
with the help of self knowledges and skills. Present report has been based on Thomas Cook
group that engage in the service of offering tour and travelling packages to customers in an
effective way as to gain more loyalty from customer base. In this report, formative discussions
has been made on understanding of the concept of professional plan and the manner in which
they help in making business plan in a well effective way. Report cover formative concept of
importance and benefits of professional development along with this its usefulness for business.
Task1
Continuous professional development for stakeholders and benefits
Overview about organisation: Thomas Cook group engage in the service of providing
experience of international travelling to customers. Company established in the year 2007.
organisation is one of the leading entity that effectively offer travelling and tourism services
within UK provinces. Company have manager who have skilled and effective qualification and
experiences that lead towards attracting large base of customers which helps company to
increase its profitability on simultaneous basis. Company perform their operations in best
effective way and satisfies customers with their remarkable travelling and tourism experience.
Along with this company also offer services related to dinner and fresh meals for in order to
effectively increase loyalty base of customers towards organisation.
Benefits from ongoing professional development:
On going professional development acts as an one the important measure with the help of
which individuals can able to learn new things in a well defined manner and can further solve
organisational problems in well effective way. Along with this, continuous development is a
formative process with the help of which skills and knowledges can be effectively increase. This
holds various benefits described below:
It helps to increase efficiency: Professional identify effectively aid in increasing
employees efficiency along with this it also lead towards simultaneous increase in staff
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efficiency. Thomas cook group employees effectively increase their skills and competencies via
various training and development programmes provide by company. It further helps in increasing
organisation as well as employees productivity.
Provide more energy to staff: Thomas cook effectively consider that there is no
repetition of work in their working structure. As by providing new opportunities they can able to
reenergize staff which lead towards more productive outcomes. Along with this company offer
periodic development to their employees in order to effectively increase their skill base as to
increase their as well as organisational profitability.
Build confidence level: Professional training helps employees to make them feel more
confident towards accomplishment of goals and objectives. Professional training provided by
Thomas cook make their employees more confident (Keyko, 2016). This will further help staff
to provide more profitability to organisation while increasing their productivity on simultaneous
manner.
Helpful to take risk: Thomas cook manager believes that in order to generate more
amount of profitability it is essential to take risk. It further helps on building effective amount of
confidence in order to generate more profitable outcomes.
Helpful to make successful planning: Professional learning tool acts as on of the most
important tool with the help of which business plan can be made in a well effective way. Thomas
cook management offer numerous form of training and development programmes to their
employees and formulate best effective decision making process with the help of which plan can
be made in a successful way.
Skills and competency desired by employer to perform job responsibility
Main motive of an organisation is to effectively increase organisation profitability and
productivity along with expansion of business in a well defined manner. In order to accomplish
this managers hold a great responsibility to hire potentially skilled and efficient individuals those
who have competencies to solve problems in a well defined manner and lead towards more
productive outcomes for organisation with the help of own skills. In the working structure of
Thomas group managers take advantage of providing training to employees in order to increase
customers on simultaneous manner. Organisation recruit candidates who are effective and can
perform roles in an effective way related to food services, room services, amenities room
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cleaning and more. Thomas cook have formative expectation from their employees towards
various roles such as:
Willing to learn: As per according to this, Thomas cook group desire to have employees
those have nature to learn skills and knowledges on regular basis via training and development
(Teunissen, 2015). With the help of these skills company can able to increase their employees
confidence that will lead towards increase in productivity.
Capable to solve problems: Organisation have expectations from their employees
towards solving problems in a more defined and capable manner that will further aid them to
make formative decision even in changing business environment. In context with, Thomas cook
group management effectively have desire from their employees in which they want them to be
effectively capable in problem solving skill along with formation of best effective decision with
the help of which business can effectively able to conduct operations in a defined manner.
Positive and good behaviour: Behaviour of staff leads towards effective influence on
customers that is mainly linked with profitability and productivity. Positive and good behaviour
skill acts as an one of the most crucial skill. Within the organisational structure of Thomas cook
management desire to have employees with good and positive attitude those who can effectively
able to attract customers with good behaviour.
Importance of continuous professional development
Ongoing professional development is very important in all industries because it helps to
provide solution of organisation problems. If employees are not enough qualified and skilled
then they can not make effective business decision by solving problems. Moreover, learning
process gives opportunities to learn new things and adopt in business that increase business
activities. Such as employees of Thomas cook group gets training and solve customer's problems
that leads to sustainable organisation.
Task2
Assess skills, abilities and competencies for a particular role
The key ingredient in development of individual knowledge, skills, abilities and
competencies, plays a major role in overall performance of an employee in regards with their
capabilities, talents and unique features, which will efficiently and effectively use for the quality
of work to be produce. In reference to Thomas Cook company, these aspect in accordance with
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the assessment of an individual for the job of human resource handling requires to have the
knowledge of effective communications, listening abilities, handling the grievances of
employee's, satisfying with monetary and non monetary benefits to boost the morale of a staff to
work efficiently, create a culture of healthy work with positive vibes inculcating in every
member as an individual and a group. The HR leader, has to develop and build the cordial and
cooperative relationship between the workforce, so that there are minimal chances of conflict
occurrence. From my perspective, the Thomas Cook group should provide a surrounding where
staff members feel motivated, enthusiastic, safety measures should be taken in accordance with
laws of a particular nations. As the people are the heart of any organisations, when they are
satisfied with the benefits they are prevailing from the employer's and their problems are been
heard in the company. I feel, that if the first consumer which known as human resource have
ample innovative skills, unique ability to perform with accurate speed and effective
communication power results in production of quality work in operation flow management. The
employer's should create a clarity of job defining matching with the skills to the work force. The
authority and responsibilities should be equally divide between employee's so that task could be
broke into smaller units and the authorised person is responsible if the result appeared to be
positive and vice-versa.
From my perspective, the flow of information should be correct and there is no space of
data repetition, from the employee after submission of task to the official members. On the basis
of my assessment, there should be no discriminations between the employee's on the basis of
gender, colour, caste, creed and religion. In order of retaining, the productive employee, the
employer need to focuses on the performance analysis and give reward . This will encourage the
staff for perceiving, the company culture to be in individual favours and will give efforts that
will matching to the capabilities of staff skills, as well create a sense of belongingness towards
the company. This will result, in the fluent flow of working in each and every department of the
company. The Thomas Cook company will gain the loyalty from their employee's and from the
consumer through managing the human resource in an effective manner in order to create a
strong relationship within and outside the company.
No. Skills and competency which is
required in organisation
Scores Scores from other
people
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1. Problem solving skills and taking
corrective decision.
8 8
2. Able to make successful plan,
organise and give prioritise job
7 9
3. Interpersonal skills 8 6
4. Communication skills (listening
and speaking )
8
5. Competent to attract the customers
and tourists
6 8
Critical review of learning theory and approach in professional and personal improvement
In the working structure of Thomas cook group management is taking advantage of wide
range of learning theories along with approaches with the help of which problems and issues can
be solved in a well effective manner (Woo, Storlie, and Baltrinic, 2016). With the application of
these developmental theory productivity and performance ability of staff cab be effectively
increase. There are different types of theories and approaches:
Behaviourism: It mainly include behaviour in a new form along with changes in within
behaviour that lead towards respond in a speedy way. As per according to this, it has been
believed that in an individual knowledge subsist independently. In addition with this, it also
states that formative learning can be effectively achieved if behaviour of new learning and
changes are prevailed in an organisation along with in responses and stimuli. For an instance,
Thomas cook group is looking forward to adopt new sense of technology in their workplaces
structure which will effectively help them to attract attention of customers in a defined way. In
order to implement this change of technology it is required by an organisation to determine the
manner in which organisation employees respond towards that change. It further help company
to encourage their employees to effectively challenge that change.
Cognitive: This theory effectively states process of thought behind behaviour. It
effectively lead towards learning and receiving despite of stimuli and responding. With the help
of this, manager can effectively able to observe learner's mind in best effective way. With the
help of this theory it is become effectively possible to predict learner mind and acquire new skill
on simultaneous basis.
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Social learning: Social learning approach is undertaken by many organisations which
effectively states employees can efficiently learn about new skills in a best manner while
observing other individuals. For an instance, Thomas cook staff effectively evaluate and observe
manager and acquire new skills related to many situations namely solving problem solving skill
and best effective skill of decision making.
All the above mentioned learning theories effectively help in analysing problems in
formative manner. In the working structure of Thomas cook group management take advantage
of behaviourism and social learning approach that will effectively help in learning by observing.
It further lead towards offering guidance to employees in order to train them to effectively react
to critical situation with the adoption of new and advanced technologies.
Task3
Development plan
Development plan is a formative procedure with the help of which business can be
effectively expand with the assistance of solving problems and increasing the effectiveness of
activities in a marketplace (Oliver, 2015). This plan is formulated by organisation managers as
to effectively achieve business objectives and goals in a well defined manner. In addition with
this, this plan also benefits in promoting and guiding business in specified area. Along with this
this plan further helps in resolving conflicts as it acts as well defined tool. Thomas cook
management offer numerous form of developmental training measures to their employees with
the help of which sense of collaboration prevailed in within organisation. It lead towards
reducing situations of conflicts and utilizing skills and competencies in best effective manner.
Mentioned below there is a development structure prepared by Thomas cook group in order to
effectively solve problems with the help of skills.
Thomas cook group prepare a development structure that help to solve problems though using
skills-
Skills Measurable Activities need to
be undertaken
Resources Attainable
goals
Time period
Willing This can be It is required by Organisations By furnishing 3 Month
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to learn effectively
ascertain
with the
help of
analysing
organisation
past
performance
that lead
towards
specifying
training
needs.
managers of
Thomas cook
group to
effectively provide
formative training
to their employees
those who want to
acquire new skills
along with this
managers must
need to solve
conflicts in a well
defined manner
with the help of
which efficiencies
can be increased in
a well defined
manner.
hold well
effective
individuals who
have experience
and skills in a
developmental
form as they
effectively
analyse
measures to
solve situation
of conflicts in a
well defined
manner.
training
employees can
effectively able
to take business
decisions in
effective
manner that
further help to
make
expansion in
the business
functions. In
addition with
this, it aid
towards
increase in the
knowledge and
skills of staff.
Capable
to solve
problems
The
manager
effectively
measure the
actual
reason of
problems
and evaluate
required
reasons.
Organisation is
required to
formulate plans by
concerning staff
this helps in
effectively solving
problems that arise
in within business
functions in well
effective manner.
In order to
accomplish this in
Employers
holds the
formative skills
along with
competencies, it
will further aid
to guide and
train employees
towards solving
the problems in
best effective
Managers is
required to
properly record
the employees
performance
ratios on
regular manner
in order to
analyse the
manner in
which they
solve situations
12 days
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best effective
manner there is a
requirement to
have best effective
form of
communication
within employees
and employers
(Walther, Miller,
and Sochacka,
2017).
manner. in a critical
form and
further provide
them assistance
to solve the
same.
Positive
and good
behaviou
r
With the
help of good
and healthy
behaviour
employees
within
organisation
can be
effectively
retain for
long period
of time.
With the help of
positive behaviour
skill number of
customers can be
increased in a well
defined manner
There is a need
to effectively
offer various
form of training
measures in
order to
effectively make
necessary
improvements
in their
behaviour.
Daily basis
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Task4
Job interview for Thomas cook group
While applying to the job position in Thomas cook it has been evaluated by me that I
posses well and effective skills, knowledges and competency to accomplish job responsibility for
given role. In the process of interview manager asked me set of formative questions accordance
to job role (Brat, 2016). It has been noticed my me that interviewers those who all are present at
that time along with manager effectively impressed with my skills and knowledges. While facing
the interview internship training effectively aid me to get this opportunities as compared to all
other candidates. It has been further evaluated by me that it is important for a person to have
number of knowledges and skills for this job role. After I get to know about this job opportunity
via an advertisement by Thomas group I effectively started to prepare for the interview. In order
to face this process is an effective manner I analyses job responsibilities and further work
towards to increase my effectiveness on the same. This will effectively aid me to get selected on
the post of marketing manager in Thomas group while getting appreciation for my knowledges
and skills on the same hand.
Strength and weakness of interview process
In the process of interview various strength and weaknesses has been analysed by me:
Strength: Interview process effectively aid me to increase my knowledges and skills on
simultaneous basis. All these knowledges and skill aid me to strengthen my know knowledge
base in a well defined manner (Barbour and Lammers, 2015). During the interview process I
have analysed that I answered all the questions that has been asked in a impressive manner. This
process effectively aid me to have valuable life experience. In addition with this, training also
helped me to face interview in a well defined manner.
Weaknesses: During the interview process it has been seen by me that I faced lot of
difficulties to answer questions related to mathematics and general knowledges which turns out
to be the major reason for loosing this opportunity. At the initiating stage I felt panic but with the
help of developmental knowledges I effectively provide answer in a proper manner.
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