SIT40116 Project: Thomas Cook in Travel & Tourism Destinations

This project provides an analysis of Thomas Cook's operations within the travel and tourism industry. It examines the company's interactions with hotels, airlines, and tour operators, highlighting the importance of these collaborations. The project also addresses environmental issues such as air and water quality, and waste management, detailing Thomas Cook's efforts to minimize its environmental impact through recycling and sustainable energy consumption. Furthermore, it explores work ethics within the industry, including confidentiality, consumer protection, and data security, outlining steps Thomas Cook can take to ensure ethical practices and address customer complaints effectively. The project also identifies relevant legislations such as the Equality Act 2010 and the National Minimum Wage Act 1998, and discusses the technologies used by Thomas Cook, including e-business and social media platforms. Finally, the project touches on the impact of unforeseen events, such as the AirAsia Flight QZ8501 crash, on the travel industry.