Complaint Letter: Techseminars - Thrash Software Company

This assignment is a complaint letter written by a web developer from Thrash Software Company to Techseminars Canada. The letter details the dissatisfaction of the company's developers who attended a seminar event. The issues include a last-minute speaker change from Jonathan Ive to Mel Iffluous, whose presentation was not relevant or helpful, and the poor quality of the buffet lunch, which caused illness among the attendees. Furthermore, the customer service response to the complaints was inadequate. The letter requests a half refund for the services provided due to the detrimental consequences experienced by the attendees and the failure to meet the expected standards of the event. The letter includes the student's details, contact information, and receipts for the attendees.

Running head: COMPLAINT LETTER
Complaint Letter
Name of the Student
Name of the University
Author Note

1COMPLAINT LETTER
Techseminars Canada,
63 Rue de Bresoles,
Montreal,
QC
H2Y 1VY
Customer Service Manager,
Thrash Company,
7889 Pettit st,
Canada
October 3, 2019
Complaint Letter: Regarding the inappropriate management of the schedule faced by
the members of Thrash Software Company.
Dear Lars,
Please note that, I am writing the letter on behalf of the members of Thrash Software
Company participated in the event of Techseminar on October 28 in Vancouver. We, here at
Thrash Software Company, believe that dialogues between both the parties has the capability
to resolve the issues and on behalf of the other members of the company, I would like to
express the dissatisfaction that is generated from the inappropriate management of the
services conducted by the service managers at the event.
I am writing this letter to proactively communicate our concern regarding the
mismanagement that took place at the event. For both the seminars of Jonathan Ive and Jeff

2COMPLAINT LETTER
Johnston along with the lunch, we have paid a significant amount of approximately 1480 US
dollars for every two individuals which is evident with the PayPal transaction history. We were
10 developers participating in the event and unfortunately, owing to the inappropriate services
from the part of the event managers, all of us faced tremendously detrimental consequences of
our participation in the events.
First of all, majority of the developers of our company who were present at the event,
were largely influenced by Jonathan Ive’s seminar or more specifically Jonathan Ive was one of
main attraction for us that influenced our decision of participating in the event. However, with the
shortest notice possible, your event managers changed Jonathan Ive with Mel Iffluous and Mel
Iffluous delivered a seminar presentation in such a topic which were never our interest. Along
with this, the information shared by the presenter were neither convincing for us nor helpful for
our operational activities. As a result, it was an utter disappointment for us. Apart from this, we
were also bit excited for the seminar of Jeff Johnston. However, the buffet lunch at the second
seminar, was of significantly poor quality and majority of my colleagues along with me, became
ill. As a result, we missed a greater part of the seminar of Jeff Johnston as we could only track
back to the seminar at the post lunch period. Other than this, the customer grievance management
from the part of your company is also not up to the mark. I reported the incidents to the relevant
event manager, Joan Jett who, on the other hand, claimed that I might have eaten from food truck
festival which was completely wrong and the next day, Joan removed Lasagna from the menu.
Therefore, the main cause of illness is pretty evident.
Hence, I, on behalf of my other members of my company who participated in the event,
request you to kindly process a half refund of the payment charged on us for the services. As the
efficient customer care is one of the main value proposition of your services, I request you to
kindly do the needful as early as possible.
Your reply is awaited.

3COMPLAINT LETTER
Thanks and Regards
Name of the Student
Designation of the Student in the company
Official mail ID of the Student
Official contact number of the Student
CC: Official mail ID of all the employees of the company participated in the event.
Encl: receipts for all the attendees of the seminar. pdf
Signature of the Student