ICT Project Development: RALS Ticket Generating System Case Study

This ICT project delves into the development of a digital ticketing system for the Riverina Agriculture and Lifestyle Event (RALS). The project outlines a comprehensive approach, starting with a detailed team charter that defines roles, responsibilities, and communication strategies among the eight team members. The project follows a predictive SDLC approach and includes skills and knowledge inventories for each team member. The project addresses stakeholders' identification, and a communication plan is established to facilitate effective information exchange. Furthermore, the project explores learning cycles and team values. Finally, the project provides reflection on the project's process and outcomes. This project aims to replace the manual ticketing system with an automated digital solution to improve efficiency.

Running head: ICT PROJECT DEVELOPMENT
ICT Project Development: A Case Study of Ticket Generating
System at RALS
Name of the Student
Name of the University

1ICT PROJECT DEVELOPMENT
Table of Contents
Part 1:...............................................................................................................................................2
1.1. Team Name/ Team/ Description...........................................................................................2
1.2. Team Charter........................................................................................................................7
1.2.1. Skills and Knowledge Inventory.......................................................................................7
1.2.2. Roles and Responsibility...................................................................................................9
1.2.3. Team Communication.....................................................................................................11
1.2.4. Signatures....................................................................................................................12
1.3 Team rules and expectation.............................................................................................13
1.3.1 Team value....................................................................................................................13
1.3.2 Code of ethics...............................................................................................................14
Part 2:.............................................................................................................................................14
2.1. Learning Cycles..................................................................................................................14
Part 3:.............................................................................................................................................17
3.1. Stakeholders Identification.................................................................................................17
3.2. Communication Plan..........................................................................................................17
Part 4:.............................................................................................................................................21
4.1. Reflection............................................................................................................................21
Bibliography..................................................................................................................................23

2ICT PROJECT DEVELOPMENT
Part 1:
1.1. Team Name/ Team/ Description
Name of Project: “Digital Ticketing System Implementation at Riverina Agriculture and
Lifestyle Event”
Start Date December 10TH, 2009
Team Member Contact Details
Hamish Bladin Address:
38 Zipfs Road
FLINDERS VIEW QLD 4305
PHONE
[phone]
Country code
61
Email: [e-mail]
Kai Woolacott Address:
65 Gregory Way
BRUNSWICK WA 6224
PHONE

3ICT PROJECT DEVELOPMENT
[phone]
Country code
61
Email: [e-mail]
Joshua Colebatch Address:
9 Hillsdale Road
O'BIL BIL QLD 4626
Phone:
[phone]
Country code
61
Email: [e-mail]
Xavier Bevan Address:
66 Friar John Way
FALCON WA 6210
Phone:
[phone]
Country code

4ICT PROJECT DEVELOPMENT
61
Email: [e-mail]
Harry Elisha Address:
19 Correa Place
BRINKIN NT 0810
Phone:
[phone]
Country code
61
Email: [e-mail]
Jordan Parramore Address:
87 Beach Street
LONG REACH TAS 7253
Phone:
[phone]
Country code
61
Email: [e-mail]

5ICT PROJECT DEVELOPMENT
William Allcot Address:
69 Hart Street
LECONFIELD NSW 2335
Phone:
[phone]
Country code
61
Email: [e-mail]
Jordan Hort Address:
4 Parkes Road
WEST FOOTSCRAY VIC 3012
Phone:
[phone]
Country code
61
Email: [e-mail]
Overview of the Project: After the investigation of the project outline it has been found that
the manual ticket generating system utilized by various associations are not in any way
advantageous rather the odds of mistake event was likewise high. With a specific end goal to

6ICT PROJECT DEVELOPMENT
increase upper hands and quantifiable income, it is important to consider legitimate innovation
and component to grow such a system for the purchaser that outcomes gainful result. The
conventional rather manual ticket booking approach neglected to oblige every single essential
perspective again it additionally unfit to give appropriate information reinforcement,
catastrophe recuperation and application versatility to the purchasers. Keeping in mind the end
goal to moderate the issues related to conventional ticket booking it is expected to grow such a
system for Globex which could limit the specialized issues. In the recently created online
ticket booking system, the information could be recuperated effortlessly from the server and
even the rundown data can likewise be recovered from the server safely. The new framework
will help the volunteers to deal with the group with effectiveness. The volunteers need to
confront numerous troubles while keeping up the ticketing checking and additionally reserving
strategy amid the Riverina Agriculture and Lifestyle Show. The point of building up the new
framework is disposal of the current the manual technique of ticketing acquiring and checking
with the goal that the group can be overseen productively. The new framework will help the
clients to work the framework by their own particular for booking and checking of tickets
amid conduction of the occasion. The framework will likewise help the association to keep
record of the customers obtaining the tickets and expanding their association with customers
for advancement of their business in future. The data viewing the kind of tickets and in
addition decision of seat being reserved by the customers will be recorded through the new
advanced ticketing framework. The clients will have the capacity to see the sorts of tickets that
are accessible for buy and also the cost and offers that are being offered with that particular
kind of ticket. The advanced ticketing framework will create tickets acquired by the customers
going to the show and in addition the framework will check the tickets one by one. Thus this

7ICT PROJECT DEVELOPMENT
venture is valuable for the dealing with the horde of Riverina Agriculture and Lifestyle Show.
Project Description: The project is an ICT project which is costing of both the programming
and IoT (internet of things). The ticket checking system will be an electronic device that will
connected to the central system. The project will be consisting of eight employees. The project
will be carried out through predictive SDLC approach. The project will be done within three
months.
1.2. Team Charter
1.2.1. Skills and Knowledge Inventory
Name of Member Role in the
project
Skills and knowledge
Hamish Bladin Project Sponsor Leadership Skills, Management Skills,
Negotiation Skills, Personal Organization
Skills and Communication Skills.
Kai Woolacott Project Manager Leadership Skills, Management Skills,
Negotiation Skills, Personal Organization
Skills, Staff handling Skills and
Communication Skills.
Joshua Colebatch Business Analyst Critical Thinking Skills, Communication
Skills, Problem Solving Skills and Evaluation
Skills.

8ICT PROJECT DEVELOPMENT
Name of Member Role in the
project
Skills and knowledge
Xavier Bevan System Analyst Critical Thinking Skills, Communication
Skills, Problem Solving Skills, Technical
Skills and Evaluation Skills.
Harry Elisha Programmer Programming Skills, Critical Thinking Skills,
Communication Skills, Problem Solving
Skills and Technical Skills
Jordan Parramore Database
Developer
Programming Skills, Database Skills, Critical
Thinking Skills, Communication Skills,
Problem Solving Skills and Technical Skills
William Allcot Application
Manager
Programming Skills, Database Skills, Critical
Thinking Skills, Communication Skills,
Problem Solving Skills and Technical Skills
Jordan Hort Tester Programming Skills, Database Skills,
Analytical Skills, Logical Skills,
Communication Skills, Problem Solving
Skills and Technical Skills

9ICT PROJECT DEVELOPMENT
1.2.2. Roles and Responsibility
Team Member
Name
Roles Responsibility
Hamish Bladin Project Sponsor  Project related out-scope issues
 Approving resources
 Approving Decisions
 Monitoring project progress
Kai Woolacott Project Manager  Controlling project activities
 Reporting to the project sponsor
 Resource management
 Mitigating the risks
 Maintaining working atmosphere
 Solving quarrel among employees
Joshua Colebatch Business Analyst  Communicating with the potential users
 Gathering business requirements
Xavier Bevan System Analyst  Analyzing business requirements
 Creating system requirements
 Generating system functions

10ICT PROJECT DEVELOPMENT
Team Member
Name
Roles Responsibility
 Designing the system
Harry Elisha Programmer  Coding
 Creating efficient codes
 Analyzing the system designs
Jordan Parramore Database
Developer
 Designing the database
 Creating the database
William Allcot Application
Manager
 Connecting the Database with the Codes
 Implement the system
Jordan Hort Tester  Testing the developed programs
 Testing the Database
1.2.3. Team Communication
Team Member Location Meeting
Times
Ways of
communication
Information Store
Hamish Bladin Project
Development Site
and Head Office
02:00 am to
5.30 pm
Meeting
individually,
Email, Reports
Report

11ICT PROJECT DEVELOPMENT
Team Member Location Meeting
Times
Ways of
communication
Information Store
and phone
Kai Woolacott Project
Development Site
and Head Office
02:00 am to
5.30 pm
Meeting
individually,
Email and phone
Report
Joshua Colebatch Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report
Xavier Bevan Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report
Harry Elisha Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report
Jordan Parramore Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Report and Local
Database