Project Charter for Online Ticketing System (University Assessment)

This project charter details the development of an online ticketing system for RALS/Globex Corporation, aiming to replace a manual ticketing system. The project addresses the need to reduce customer overcrowding and improve ticket sales, with the money earned from the sales donated to the Indigenous Community Volunteers (ICV). The charter includes a project description, outlining the area of impact (customers, operations, finance, strategy, and social aspects), project value (faster and do more), and metrics for success. It defines the project scope, requirements, deliverables, and resources, including personnel and technology. The charter also provides a work breakdown structure, risk analysis, quality management plan, and project closure checklist, along with an annotated bibliography and project evaluation criteria. The goal is to increase profit and donations to ICV, reduce crowd congestion, and improve the overall efficiency of the ticketing process.

name of University
Assessment 3 ICT Project Management
Project Charter
Student’s Name
10/1/2017
Name of University

Project Charter
Index
Part One......................................................................................................................................................... 2
Part Two......................................................................................................................................................... 3
Part Three....................................................................................................................................................... 5
Part Four......................................................................................................................................................... 9
Part Five....................................................................................................................................................... 10
Part Six......................................................................................................................................................... 11
Appendix....................................................................................................................................................... 12
References................................................................................................................................................... 13
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Project Charter
Part One
Project Description: RALS organization organizes a show in the month of November every year. In the
show, they display their agricultural and lifestyle appliances. They sell tickets for the show and the money
they earn by selling them are directly donated to the Indigenous Community Volunteers (ICV). The ticket
selling system in the counter is manual which results in overcrowding by the customers and some of them
try to break the fence and enter the show without buying tickets. To solve this problem RALS/Globex
Corporation planned of transforming its manual ticketing system to online ticketing system which will be
easily accessible from all electronic gadgets.
Area of Impact:
Rank 1 - Customer: After the introduction to of this new online ticket booking system the customers will be
able to book their tickets online, so they will no longer have to stand in the line outside, this will definitely
make them happy.
Rank 2 - Operational: After the introduction of the new ticket booking system the workload on the counter
and the security gate will be reduced. Most of the customers will book their tickets online.
Rank 3 – Finance: More tickets will be sold after the introduction of the new ticket booking system as the
customers will be able to book their tickets online. This will increase their financial condition.
Rank 4 – Strategy: RALS will be able to earn more money and donate more money to the ICV charitable
trust for the online ticketing system.
Rank 5 – Social: As now RALS will earn more money, it can donate more money to the ICV charitable trust
and show their concern for the society.
Project value:
Value 1 (Faster): As the new ticketing system will allow its customers to book their tickets online, more
tickets will be sold and the load if the work in the counter and gate can be reduced so the volunteers will be
able to do their work faster.
Value 2 (Do more): The positive outcome will motivate RALS to develop more and make more donations to
ICV.
Metrics with respect to time target:
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Project Charter
Metrics Target
Beginning of capital income before the start of show In October month
Increase in profit and donation to ICV by 11% In November after the show
Crowd in the ticket counter and the security gate will be diminished In November, show
Due to the online ticket booking system, RALS will get the profit before the
show begins in November
In November after the show
Part Two
Scope Management Plan
Define Scope: The main objective of this project is developing a web-based online ticketing system which
will allow its customers to book their tickets online in order to reduce the workload of the volunteers who are
there at the ticket counter and the main security gate.
Identify requirements: For registration, the customer’s identity proof is needed, it should be enough easy to
be used from any electronic gadgets, it should be free from any criminal offense and a scanner ID tag
should be there to identify the customers.
In-Scope: While creating the online ticket booking system it should be kept in mind that it should be
accessible from all devices and a scanner ID tag with a unique code should be there to identify the
customers separately.
Out-of-Scope: Different kinds of orders should be provided by RALS for utilizing such services. Everything
like the maintenance of the hardware and providing training for the improvement and maintenance is
included here.
Deliverables: All the stated things should be contained in the project and it should be easy, respectable and
logical.
List of Resources:
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Project Charter
People & their role:
Project Sponsor: oversee the project funding needs
Project Manager: fully responsible for the success or failure of the project
Network Engineer: to design and develop the Network Service
Database Designer: to design the database
System Analyst: to analyze the systems being used for the project
Technology: LAN connection, Internet facility etc.
Facilities: Office set-up, Conferencing facility
Others:
Training: for learning the finance for the non-finance people
Travel: to attend the training
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Project Charter
Part Three
MS Project Outputs
Work Breakdown Structure:
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Project Charter
Milestone List:
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Project Charter
Activities & its associated Resources: (Miller, 2017)
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Project Charter
Activities & its Bottom-Up calculated Estimated Costs: (Pmbook, 2017)
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Project Charter
Part Four
Assumptions
In the overall project, the budget should not be an issue
No issue should be there with the availability of resources. They should always be available there.
Team members are properly recognized and they should not worry about their analysis because
Virtucon is Globex's old consultant
Volunteers should be experienced for being trained after implementing online ticketing system
Risk Analysis
RISK
No.
Description Probability Impact Product Rank
1 In initiation stage: The team members are not
recognized
8 5 40 3
2 In planning Stage: If the work is not finalized properly
then the time of the work will get increased
7 9 63 1
3 In execution stage: If the management of the project is
not dining properly then it can lead to many problems
7 7 49 2
4 In monitoring & controlling stage: Improper choosing of
the team members can increase the scope
6 6 36 4
5 In close-out & evaluation stage: Due to incomplete
submission the project may get delayed and the cost
can get increased
4 4 16 5
Risk Rank / Response / Owner
Rank Owner Response / Mitigation Plan
1 Project Manager The team members should be identified and the project should be checked
twice after doing any change
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Project Charter
2 Project Manager Before deciding something every single recognized thing should be discussed
with the team members
3 Project Manager After the stakeholder’s clear identification is done, it should be checked out as
per the necessities
4 Project Manager Expert review ought to be done in each stage
5 Project Manager After the movement to stop totaling up in the last stage, the documentation
should be submitted
Part Five
Quality Management Plan
Philosophy of Team towards Quality Management:
The social event needs to try to preserve up the specified nice benchmarks of the matters and persistently
meet the apparent and documented assistant’s desires. All the threats need to be checked honestly to keep
it away from any overwhelm of growth in time. All the documented wishes must be fulfilled with the
satisfactory benchmarks. All team members should pay attention to the project to avoid any required
modifications.
Verification Activity:
Activity Target
All the desires of the assistants should meet 27th June 2018
Delivery of the project within time 27th June 2018
Identification of dangers have to be taken into consideration and well
grabbed within the midst of each stage
27th June 2018
The budget of the whole project should not get crossed 27th June 2018
Validation Activity: (Right Track Associates, 2017)
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Project Charter
Activity Target
At the finishing time each project should be checked to ensure that the
assistant’s desires are fulfilled
27th June 2018
Quality tips should meet 27th June 2018
The primary topics need to be affirmed in competition to every single
requirement
27th June 2018
Part Six
Project Closure & Evaluation
a. Annotated Bibliography:
Attached below as ‘Appendix’
b. Project Closure checklist: (Carson, 2017)
Throughout the project, the earned value criteria should be maintained
All the quality features are met
It has been routed through the proper channel of changing management system if any
deviation is there
All the expectations noted of the team members are met
All the procurement documentation is submitted in all without missing anything
All the resources should be informed of the project about their demobilization plan
Lessons which are learned should be recorded after a meeting with the project team and
Globex
c. Project Evaluation: (European Investment Bank, 2015)
Will the ticket booking start before the beginning show?
Can the profit margin cross the figure of 11% more than the last year’s profit collection?
Can more money be donated to ICV?
Can the excessive pressure on volunteers to control the crowd is reduced?
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