Online Ticketing System Project for RALS - Business Development

This project report details the development of an online ticketing system for RALS, focusing on measurable organizational value (MOV) such as revenue increase and improved customer experience. It outlines the project's scope, including stakeholder identification, requirements gathering, and deliverables like an easy-to-use ticketing system accessible on various devices. The report includes a scope management plan, resource allocation, and a work breakdown structure (WBS) developed using MS Project, detailing milestones, tasks, and resource assignments. Risk analysis identifies potential threats and mitigation strategies. The project emphasizes quality assurance through verification and validation activities and concludes with a closure checklist, project evaluation, and an annotated bibliography, showcasing the project's comprehensive approach to successful implementation and evaluation.

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1. Part One: (15 Marks)
1.1 MOV - Measurable Organisational Value (5 Marks)
 Goals: (Miller, 2008)
Goal Target Timeline
Earn more revenue from the show After November
Make more donation to ICV After November
Reduce the pressure of crowd During the show
Reduce the social pressure of any miss happening
which can happen in uncontrolled crowd
During the show
Provide comfort to the customers by enabling easy
ticket booking from their place of comfort
Early November,
before the start of the
show
Area of Impact Rank (1 to 5)
Customer: Due to the introduction of the new online ticket
booking system, the customers will no longer need to stand
outside the in the ticket counter. This will make them happy
1
Operational: This new online ticket booking system will
reduce the working load on the ticket counter and security
gate as most of the people will book their tickets online
2
Finance: This online ticketing system will help RALS as now
more tickets will be sold than previous and they will earn
more money
3
Strategy: This online ticketing system will help RALS to in
earning more money and help them in donating more money
to ICV
4
Social: For showing their social benefits now after the
introduction of this online ticket booking system they will be
able to donate more revenue to ICV
5

o Faster - This online ticketing system will help their customers in booking their
ticket online so the load on the ticket counter on the first day will be less and
the volunteers on the counter will be able to do their work faster
o Do more - This positive result will encourage RALS to develop the show more
and make more donations to ICV
Part Two: (10 Marks)
Scope (minimal 10 items) – 10 Marks
 Proper stakeholder identification and analysis
 Requirements to be gathered from the identified stakeholders
 Requirements finalization and approval
 Design and Develop the required system
 Develop and get approval on the test plan for the system
 Test and Implement the system
 Generation of implementation report
 Arrange and provide training to the RALS staff & Volunteers
 Collect and document lessons learned
 Conduct meeting for gathering inputs from stakeholders regarding the output
 Do the evaluation of the project
 Provide support for the system till its warranty period of three months

Scope Management Plan – 10 Marks
Define Scope: The main criteria of this project is to create an online ticketing system which will be
accessible from all electronic gadgets to reduce the overcrowding of people in the ticket counter and
the main security gate and to decrease the overload of work (Monnappa, 2017).
Identify requirements: For logging in for the first time the customers identity proof is needed. A
secret scanner ID should be there to identify each customer and it should be safe from cybercrime.
In-Scope: When the online ticket booking system will be created it should give a system which will be
easy to be accessed from all electronic gadgets, should contain a scanner ID tag to check the
originality of the customers and the tickets, there should be a new code for determining the
customer’s proofs.
Out-of Scope: Every kind of after sales services like maintaining the hardware, providing training for
the improvement and maintaining the system etc. For utilizing such services different orders should
be awarded by the RALS.
Deliverables: The ticketing system should be easy, decent and valid containing all the mentioned
things.
Resource Plan (from MS-Project)
 People (and their roles), plus any extra personnel that is required for the project –
Project screenshot.
o Project Sponsor: role is to fund the project
o Project Manager: coordinate the project and be the central focal point & fully
responsible for the project success or failure
o Network Developer: design and develop the network system
o QA Manager: to oversee and check the quality assurance and control at each
exit point
o Technical Lead: to lead the technical team and oversee the quality assurance
o Testers: oversee the testing procedure and conduct test properly
o Trainers: to train the RALS staff & Volunteers
o Web Designers: to design the web page for online booking facility

MSP View:
 Technology - any hardware, network and software needs to support the team and
your client.
Hardware Latest computers
Software Latest software
Network LAN to connect all hardware
 Facilities - where will most of the teamwork be situated?
Internet service
Video conferencing facility
Full office set-up for the team members
 Other - for example, travel, training etc.
Travel Requirements o For daily pick-up & drop
o Gathering information for the
project
Training Requirements o To upgrade the skill level
o Able to use the system which is
to be developed by users

Part Three: (15 Marks)
Using MS Project, develop a schedule using a high level Work Breakdown Structure
(WBS). It should include:
o WBS (Project Smart, 2017)

o Milestones for each phase and deliverable (4 marks)
 This will tell everyone associated with the project that the phase or
deliverable was completed satisfactorily.
o Activities / Tasks(4 marks)

 Define a set of activities / tasks that must be completed to produce
each deliverable.

o Resource Assignments(4 marks)
 Assign people and resources to each individual activities.
o Estimates for Each Activity / Task (3 Marks)
 Develop a time estimate for each task or activity to be completed.

Part Four: (15 Marks)
 Assumptions - Document any assumptions you have made about the project (5
Marks)
 In the Project, budget is not an issue
 Resources should always be there throughout execution of the project to prevent it
from any issue of time extension
 Stakeholders should be recognized well and should not worry about their analysis, as
Virtucon is one of the oldest consultants of Globex
 Volunteers should be enough educated to be trained after implementing the online
ticketing system
 Procurement material shall be available at the time of requirement

 Risk Analysis (The MITRE Corporation, 2017)
Ris
k
ID
Description Probabilit
y
Impact Rate Assigne
d To
Response
Strategy
Threat or
Opportunit
y
Upto
100%
5 – for
high
3 – for
mediu
m
1-for
low
1-
Probabilit
y *
Impact
Mitigate or
Accept or
Transfer or
Prevent
Describe it as
well
1 During
initiation
stage:
stakeholder
s are
unknown
Project
Manage
r
Mitigate: all
the important
things which
are
recognized
should be
discussed
further with
the team of
co-workers
before
making any
decision
Threat
2 During
planning
Stage: the
time of
work can be
increased
due to
wrong
finalization
of the
requiremen
ts
Project
Manage
r
Mitigate: all
the
associate’s
should be
recognized
and after
doing every
single change
of should be
revised
Threat
3 During
execution
stage: many
problems
can be
caused
during the
Project
Manage
r
Mitigate:
after doing
the
associate’s
conspicuous
evidence
Threat

execution of
the project
if it is not
managed
properly
suitably with
standards of
quality they
should be
altered as per
necessities
4 During
monitoring
&
controlling
stage: the
project
scope can
get
increased if
the
stakeholder
s are not
chosen
properly
Project
Manage
r
Mitigate: in
each step the
expert review
should be
done
Threat
5 During
close-out &
evaluation
stage: the
cost can get
increased
and the
project can
get delayed
due to
incomplete
submission.
Project
Manage
r
Mitigate: at
last the
documentatio
n of each
stage should
be submitted
after the
movement to
stop totalling
up in the last
stage
Threat
Part Five: (15 Marks)
 A short statement that reflects your team’s philosophy or objective for ensuring that
you deliver a quality system to your client. – 3 Marks
Team’s Philosophy (CMU, 2017): The social occasion must try to keep up the
required quality benchmarks of the things and persistently meet the apparent and
documented assistant's needs. All the threats should be checked genuinely to keep
away it far away from any overwhelm of increase in time. All the documented wants
should be taken with satisfactory quality benchmarks. All workers need to focus on
work quality to avoid any required changes
Develop and describe the following that your project team could implement to
ensure quality;

o A set of verification activities ( - 6 Marks)
Verification Activity When?
All the accomplices needs and wants are met By 30/July/2018
The desires should be delivered on time By 30/July/2018
Identification of risks should be considered and
properly seized in the midst of each stage
From 3/Oct/2017 to
30/July/2018
The overall budget of the project should not fail. From 3/Oct/2017 to
30/July/2018
 A set of validation activities (-6 Marks)
Validation Activity When?
Each period in the wake of finishing should be
supported against the benchmark criteria
By 30/July/2018
Quality guidelines should meet By 30/July/2018
The basic things should be affirmed against each
benchmark criteria
By 30/July/2018

Part Six: 550 words (10 Marks)
Closure and Evaluation Researching for the closure checklist and
project evaluation
a. To prepare for this task, you will be required to provide an annotated bibliography. – 3
marks
Refer appendix below
b. Develop a closure checklist (Anglesey County Council , 2012) that the project team will
use to ensure that the project has been closed properly. – 3 marks
Throughout the project the earned value criteria should be maintained
All the quality standards should meet
If any abnormality then it should be routed through the proper method of changing
management system
All the expectations of stakeholders are met
All the procurement documentation is submitted in total without getting missed
All the resource has been informed about their discharging plan
All the training session provided
Lessons learned is recorded after a meeting with the project team and Globex
c. Develop a project evaluation (Wingate, 2002) –outline and discuss how your project’s
MOV will be evaluated. – 3 Marks
Did the ticket booking start before the beginning the show?
Can the revenue growth cross the figure of 9% more than the last year’s gathering?
Can more money be donated to ICV?
Can the load on volunteers of controlling the crowd be minimized?

Appendix
Appendix A:
Jack, L., Okeke, O., Okechukwu, S., & Akinola, A. (2016). PROJECT MANAGEMENT: A SYSTEM
APPROACH TO PLANNING, IMPLEMENTATION, MONITORING AND EVALUATION.
International Journal of Advanced Academic Research, 65-79.
The writer is right in his presentation where he shared the successful criteria of a project. As
it is known to us about the proper planning and implementation according to planning is
important for being successful in the project in the same way the estimation process is also
very important for getting success in the project. By using some examples of wedding
management the writer wanted to show the same. But according to me the writer has well
tried to maintain proper implementation the of project for the proper success rate. Project
implementation is a method by which we can exercise between the in-house team and the
external clients can also be there in the project to see the outcomes of the project from a
different side.
Appendix B:
Ika, L. A. (2009). Project Success as a Topic in Project Management Journals. International
Journal of Project Management (IJPM), 6-19.
To deliver a successful project the writer suggested different observations. The writer also
touched the implementation criteria in very little part of the report. I do not agree with the
writer and his presentation, where the implementation is regarded as incapable. The
process of implementation is very much important to assess the success of the project by
implementing the project performance of the product. Many outcomes of the project can
be generated and the better way of doing the project farther can be suggested. So now a lot
of money and time in our next project can be saved if we follow the steps maturely.
Appendix C:
Otieno, F. A. (2017). The Roles of Monitoring and Evaluation in Projects. Technikon Southern
Africa: Engineering Programme Group.

In the report the writer described the reasons for the failure of different projects especially
in the third world countries. The main reasons for this are the improper monitoring and
improper implementation. For assessing the degree of success for getting success in the goal
and objective, implementation of a project is very necessary. It also helps in the generation
of a process of thinking to find out the issue in the system while the project was still
undergoing. The writer has explained a wonderful process of implementation an
observation from the other side by not only involving the implementation at the end of the
project, but in-between too. We need to undergo the implementation in-between the
stages, at the end and after the operation passes few years. I think that it is one of the best
way in which can do the implementation of any project by conducting it at every stage and
its completion to improve the process at early phase on its own. This will increase the
chances of success in the project.
Part Seven: References (10 Marks)
Anglesey County Council . (2012). End of Project Evaluation & Project Closure. EU Project
Management Guidelines, 1-14.
CMU. (2017). Task 010 - Customize Quality Assurance Plan. Retrieved September 27, 2017, from
cmu.edu: http://www.sei.cmu.edu/intro/process/template/t_intro/f_28.htm
Miller, S. A. (2008, January 22). Overview of Measurable Organizational Value (MOV). Retrieved
September 27, 2017, from http://www.sheepguardingllama.com:
http://www.sheepguardingllama.com/2008/01/overview-of-measureable-organizational-
value-mov/
Monnappa, A. (2017, September 1). Project Scope Management: What It is and Why It’s Important.
Retrieved September 25, 2017, from www.simplilearn.com:
https://www.simplilearn.com/project-scope-management-importance-rar89-article
Project Smart. (2017). Work Breakdown Structure (WBS). Retrieved September 25, 2017, from
projectsmart.co.uk: https://www.projectsmart.co.uk/work-breakdown-structure.php

The MITRE Corporation. (2017). Retrieved September 28, 2017, from Risk Management Approach
and Plan: https://www.mitre.org/publications/systems-engineering-guide/acquisition-
systems-engineering/risk-management/risk-management-approach-and-plan
Wingate, L. A. (2002). The Evaluation Checklist Project: The Inside Scoop on Content, Process,
Policies, Impact, and Challenges . American Evaluation Association conference (pp. 1-12).
Washington DC: The Evaluation Center, Western Michigan University.