Employability Skills Report: Analyzing Timbacourt and HR Management

This report examines employability skills within the context of Timbacourt, a high-end fashion store. The report begins by outlining the roles and responsibilities of an HR manager, including employee management, recruitment, and training program design, and sets performance objectives. The analysis then evaluates the HR manager's effectiveness against these objectives, identifying areas for improvement, particularly in employee motivation and communication. The report recommends motivational techniques, such as Maslow's hierarchy of needs, to enhance employee performance. Furthermore, it delves into developing solutions to work-based problems, including training program implementation, and explores effective communication methods using job descriptions and specifications. Finally, the report assesses team dynamics, suggests alternative task completion methods, and evaluates recruitment strategies and the impact of Timbacourt's online store on its high-street retail business. The report provides a comprehensive overview of HR practices and employability skills within the fashion retail sector.

Employability skills

Table of Contents
INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................1
1.1 Developing set of own responsibility and setting performance objectives......................1
1.2 Evaluating own effectiveness against defined objectives................................................2
1.3 Making recommendations of improvement.....................................................................2
1.4 How motivational technique can be used to improve the quality of performance...........3
2.1 developing solutions to work based problem...................................................................3
2.2 communication method used at various levels in an appropriate manner........................4
2.3 Identifying the tactics of managing time..........................................................................6
3.1 Describe the role which is played by the employees in the team.....................................7
3.2 Assessing the team dynamics...........................................................................................7
3.3 Suggesting the alternative ways to complete the task and achieving team goals.............7
TASK 2......................................................................................................................................8
4.1 Evaluating tools and techniques in selecting process of Timbacourt...............................8
4.2 Developing a recruitment strategy for the organization...................................................8
4.3 Impact of Timbacourt’s online store in relation to their high street retail business.........9
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11

INTRODUCTION
Employability skills refer to those skills which are required by the employees to fulfil
the goals and objectives of the company. Every employee needs many skills for doing work
but it should possess some special skill which can be useful for the company. In this report,
Timbacourt company is selected which is a high end fashion store. This report discusses
about the roles and responsibility of the HR manger. Further, it stresses on advantages and
disadvantages of online and high end retail store of Timbacourt.
TASK 1
1.1 Developing set of own responsibility and setting performance objectives
The main purpose of Timbacourt is to open a flagship store in UK. I am working as the hr
manger in the company.
Responsibility Managing employees- Main role of the HR manger is to manage their employees and
make them competent to do their task effectively and efficiently. Hence, I have to do
performance appraisal time to time in order to make sure that employee’s are
performing well in an organisation. Employees’ recruitment- In an organisation I have to recruit employees that can work
for the betterment of an organization. In this regard my responsibility is to design the
selecting and the recruitment process to recruit appropriate employees for the
organization. By preparing this process in systematic manner I will be able to select
best employee for an organization. Designing training and development program- One of my responsibilities is to
design training and development programme. This technique helps in developing the
skills and knowledge of the employees. It is also beneficial for the organization as
skilled employee will take less time in doing the task which will help in meeting the
goals of the firm effectively. Due to this reason my efforts will be entirely directed
towards preparing good training and development program. Solving problems among the employees- As the HR manger of Timabcourt, my
responsibility is to solve the problems of employees which are facing the
organization. By doing this I can promote employee commitment towards growth of
an organisation.
Performance objectives
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 Motivating employees- Further, in Timbacourt I have various performance objectives
which are very essential to be met. My main performance objective is to motivate the
employees by adopting various motivating theories and satisfying them by fulfilling
their needs. If employees will be motivated then they will good performance for the
company.
 Knowledge of employees- Another performance objective is to enhance the
knowledge of employees regarding their field. Due to lack of relevant knowledge
employees are not able to give good performance in an organisation. Hence, my focus
will be on increasing knowledge of the employees.
1.2 Evaluating own effectiveness against defined objectives
I have analyzed my effectiveness against the objectives which I have to fulfil in
making the organization successful. The main objective which I have to focus at the present
time is the recruitment and the selection process. In opening the new store, Timbacourt
requires human resource which can help in fulfilling the goals of the company. By analyzing
my effectiveness, I came know that I have information regarding the tests which are
conducted at the time of selecting the employees. Developing effective test is very important
because it is the kind of benchmark according to which the manpower is evaluated. The next
most important objective which I have to achieve is making the training and developing
module for the employees. I prepared and implemented training and development program in
proper manner. But due to mistakes of subordinates some problem caused in effective
implementation. By taking steps on right time I successfully implement training and
development program in proper manner. By evaluating the effective I analyzed that I have
knowledge regarding the training needs of the employees. As an HR manager of Timbacourt
I have evaluated every employee and identified in which area they require training.
According to their need only, I will prepare the training and development module. Another
responsibility is to motivate the employees of the organization. In this I am lacking in the
areas. There are different motivational needs which first I have to recognize. Even I do not
have huge knowledge regarding the motivation theories which can be applied in Timbacourt.
1.3 Making recommendations of improvement
I need improvement in many areas especially in motivating the employees. For this I
have to learn the theories which I can apply for motivating the employees. First I have to
identify the needs of the human resource. For this, I have to communicate with the
employees. This process will take time but it will be helpful in enhancing the performance of
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employees. Another area in which I require improvement is communication. It is difficult for
me to communicate with the employees of different level. Without communication nothing is
possible for me. To improve this area I have to take communication classes from the experts.
The major problem which I am facing problem in managing the employees. It is further
hindering their performance. So I have to adopt various types of measures to improve these
areas.
1.4 How motivational technique can be used to improve the quality of performance
In case of Timbacourt which the leading high end fashion store, it has to motivate its
employees so that they can maintain their position in the market. Performance of the
employees is judged by the services which they are giving to their customer. Motivation has
direct impact on the performance of employees. Motivation is basically of two types one is
monetary and the other one is non- monetary. Motivation helps in satisfying the employees of
the organization. If the human resource which is working in Timbacourt is satisfied then it
will provide best of their service to its customer. Timbacourt can adopt Maslow hierarchy
theory to motivate their employees (Jackson, 2014). This theory states that there are different
levels of motivation and every worker is at different level. The first level is the physiological
need. This level emphasizes on fulfilling the basic level which is food clothes and shelter.
Initially, the company has to identify the motivation level. Then is the safety needs which
stresses on personnel and financial security. To motivate the employee of this level, the firm
can give insurance policy so that he can be motivated to work in the organization. The next
level is love and belonging in which the employee wants to make relation with their
colleagues (Arthur, 2012). If the employee is motivated in the organization then he works as
it is his own organization which will further lead to increasing productivity. Another level is
the esteem need in which the human resource requires independence as in this level middle
level managers are found. They are the one who needs these rewards for their motivation.
Last and the final level is the self actualization need which is basically recognization,
so the manger of Timbacourt should make efforts in appreciating the performance this will
give them confidence and will help them in enhancing the performance (Griffin and Annulis,
2013).
2.1 developing solutions to work based problem
The main objective of the Timbacourt is to open the flagship store in London. So it is
necessary to provide training to the new and the existing employees of the organization. But
giving training is very difficult as it involves various issues. Training can be successful when
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it implemented correctly and the result is positive. This problem can be overcome if proper
tolls and techniques are used for providing training. Proper plan related to training is given
below for the junior manager of Timbacourt (Messum, Wilkes and Jackson, 2011). Identifying the training requirements of junior manger- different level of manager has
diverse training needs. So the first step is to identify the area in which they are lacking
the most. By evaluating the employees and acquiring about the weakness HR manger
of the company has identified their weak point. After analyzing it was found that they
are not having the appropriate knowledge regarding the task (Wilton, 2011). Developing the action plan- after the need has been analyzed; it is required to develop
the plan to train the employees. In this, the responsibility of the manger is take
decision regarding the methods which can be used to train the human resource of the
organization. Further, manger of Timbacout will arrange the funds for giving training
to the workers (Johnson and et.al, 2009).
 Evaluating the training program- It is the last step, in this the manger of the company
evaluate the training program which is given to the employees. They analyze the
performance of employees as well as the goals which are set by the firm. If the
objectives are achieved effectively then it means that the training program has been
successfully implemented. This helps the company to know the gap if identified at the
time of evaluating the program (Bojeun, 2013).
2.2 communication method used at various levels in an appropriate manner
Communication is very important process in the organization. Without proper
communication no employee can work effectively which will further hinder the performance
of the organization. Manager of Timbacourt can communicate their information with the help
of job description and job specification. With the help of this method they will know the roles
and responsibility which they have to follow fulfil in the organization (Hind and Moss, 2015).
Maximum roles and responsibility is assigned to the management as well as staff level. So
job description and job specification is made for management level and staff level.
Job description
Basis Management level
(Floor manger)
Staff level
(sales personnel)
Job title Timbacourt floor manager Sales personnel of
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Timbacourt
Location West London, UK West London, UK
Report to They have to report to the
senior manager
They have to report to floor
manager.
Job purpose To manage all the operations
that are carried out on the
particular floor
To sell the product to their
customer and handle the
queries of the users.
Job duties and
responsibilities
 To increase the sales
of the store
 Motivate the
employees to increase
their productivity
 Main responsibility is
to overcome the
issues which are faced
by the employees.
 To convince the
customer to buy the
product.
 Resolve the queries of
the users if it arises
after consuming the
product.
Person specification
Basis Management level
(Floor manger)
Staff level
(sales personnel)
Qualification The floor manger should
possess the MBA degree.
He should be a graduate.
Work experience He should have work
experience of 6-7 years in the
same field.
Work experience of at least 2-
3 years so that he can
effectively deal with
consumer.
Behaviour and characteristics He should be confident and
positive
Should possess positive
attitude.
Skill  He should possess  He must have
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leadership skill
 He must be a good
motivator.
convincing power
 Possess good
communication skill.
2.3 Identifying the tactics of managing time
It is important for every manger to manage the time and do the work accordingly. The
task can be completed in time only when it is properly planned and managed. Managing time
helps in saving resources and assists in achieving the goals effectively. Scheduling- The best way the manager of Timbacourt can manage the task assign to
them is by scheduling the work. In this, the manger can plan the work which has to be
carried out in the give time period. After planning it can assign the time which is
required to complete the task (Messum, Wilkes and Jackson, 2011.). This gives idea
to the manger as how much time it will take to complete it. This helps in managing
the work effectively. Prioritizing- This technique is also effective. After scheduling the manager can rank
the task according to the priority. This makes the work easier and the important task is
completed first. At the time of planning something in the Timbacourt the manger can
use this technique as this will help them to work as per plan. The main advantage of
this is that no task will be left out and all will be completed (Spence and Hyams-
Ssekasi, 2014).
Principle of time management Pareto principle- As per this principle every activity has a core sub activities. In order
to perform activity in short time period employees must focused on these core sub
activities in order to complete task on time.
 80/20 rule- As per this theory every activity have some important and less important
parts. These important parts cover about 80% of activity. Successful completion of
this 20% task will lead to performance of the specific task in proper manner. Hence,
managers must try to devote their majority of time in such core activities and in
remaining time they must complete less important activities quickly. By doing this
they can complete task on time and in proper manner.
3.1 Describe the role which is played by the employees in the team
Every employee are assigned different role to play in the team. The team is basically
the group of employees who are gathered to complete a particular task. In timbacourt, the
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responsibility of HR manger is to motivate the employees who are working in the group to
achieve organizational goal. There are times when the group faces difficult situation, so it is
the duty of the HR to motivate them so that they can overcome the issue. Further, in the team
one member role is to coordinate the activities of the task which are performed to fulfil the
objective (Devambatla and Nalla, 2015.). The coordinator coordinates the work and helps the
employees to give direction right direction so that objectives can be fulfilled easily. In a team
there is a leader whose responsibility is to lead the team and give direction to the team
members. In case of any issue arises he is liable for identifying the issues and giving solution
for the problem.
3.2 Assessing the team dynamics
Team dynamics can be termed as the intangible forces which provide direction to the
team to achieve the goal of the Timbacourt. There are many forces which influence the
behaviour of the individual and because of this team dynamics is affected (Team dynamic,
2015). The factor which affects the behaviour of the employees is the coordination and
relationship between the employees. This has positive impact on the working of the team and
the environment which is creating is also positive. There is both positive as well as negative
impact on the team dynamics. It is seen that the individual who are very close to each other
impacts negatively on the other team members (McGurk, 2010). They always support each
even at the time when they are wrong. This generates jealousy and insecurity among the
employees. Besides this, relationship with the senior manager also impacts the working of the
employees as well as the team dynamics. Because of the healthy relation at time superior
does not give difficult task to its favourite employees. The biasness has negative impact on
the behaviour of workers (Wilton, 2011).
3.3 Suggesting the alternative ways to complete the task and achieving team goals
There are several alternative ways which can be used by the Timbacourt Company to
complete the task on time and achieve the team goal. The best way the manger can complete
the task is by dividing the roles and responsibility. These duties can be handled over to
different employees and every worker can be given some time constraint so that they can
complete the task within the given period of time (Jackson, 2014). Second best way through
which the task can be completed is to assign the responsibility according to the expertise.
Every employee who is working in the Timbacourt is expert in some or the other field. The
manager can identify the area in which he is expert and can assign the duty. The beneficial
aspect of this method is that the work will be completed within the time period and no issue
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will be raised as it has been done by the expert. In a team, the best way the task can be
completed is by assigning the duty to experts. These are the best ways through which
Timbacourt can achieve its team goals (Devambatla and Nalla, 2015). Hence, these were
alternative ways that can be used by the manager at the workplace for completing tasks and
achieving team goals.
TASK 2
4.1 Evaluating tools and techniques in selecting process of Timbacourt
Selection is very difficult process in the organization, it needs proper analyzes to
select the employee for the new flagship store. There are several methods which can be used
by the organization to select the workers. The manager of the company can design test to
evaluate the thinking of the workers. There are many types of test such as technical test,
psychological test. These tests help in evaluating the performance of the employees.
Technical test is done to evaluate the technical skill of the new members. All the organization
requires technical knowledge in working in the company. Further, psychological test assist in
examining the mental capability of the individual as if he is mentally capable in working in
the organization or not. With the help of this test manager can evaluate the thinking process.
Last step is to search that whether he has come with any reference of the workers who are
working in the organization. After this process in Timbacourt, the employee is assessed
according to the task which he has given (Johnson and et.al, 2009).
4.2 Developing a recruitment strategy for the organization
Recruitment is done to find the most capable individual who can work in the
organization effectively. The firm is opening its new store in London, then he has recruit
many individual who can work effectively to meet the objective. In the present time, the best
strategy which can be adopted by the organization is campus recruitment. Through this, the
company can recruit the students from the colleges as it is very advantageous because they
are the fresh crowd and are ready to work in low salary. They are even every skilled in this
work (Brewer, 2013). The next recruitment is job rotation as in this the employees jobs and
duties are changed and they gets chance to do different job. It is very helpful for the
employees as they become very multitasking. This is best suited at the time when the
company suffering from heavy work load and it becomes difficult to manage. Another
recruitment strategy is advertisement in newspaper and other social media. Besides this,
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another strategy can be contacting with the recruitment agency as it is very helpful when the
company is urgent need of employees.
4.3 Impact of Timbacourt’s online store in relation to their high street retail business
There are advantages as well as disadvantages of online store in comparison to the
high street retail business. With the help of online business, the company can expand its huge
market to various places and it becomes convenient for the consumer to shop the product
through online website. The consumer of the company does not have to go anywhere to buy
the product. One of the disadvantages is that, it becomes difficult for the consumer and the
company to develop physical relationship with each other. On the other hand, high street
retail business is advantageous as the consumer can build effective relationship with the
business (Arthur, 2012). There is some of the consumer who does not get satisfaction in
buying the clothes through online store. So they generally go to the retail shop to buy the
product. But for Timbacourt to expand the business, it is important for them to do online
business.
Online business
Advantages
The main advantage of online business is that is placement of order is allowed for 24
hours. Secondly, person does not need to move store to store for purchasing multiple
products. This leads to time saving. Hence, it can be said that there are lots of benefits of
online purchase.
Disadvantages
The main disadvantage of online purchase is that sometimes by mistake supplier
supply wrong product at home. Moreover, due to some transportation problems product may
distributed at a destination place very late. Thus, online business has both advantages and
disadvantages.
Shop
Advantages
In case of shop a person do need to wait for the product delivery. By approaching
shop a person can immediately purchase a product. Hence, there is no problem of waiting for
a delivery of a product if an individual make a purchase from the shop.
Disadvantages
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The main disadvantage of this mode of purchase is that in this case an individual does
not get any discount. Hence, buyer is compelled to purchase product at a fixed price and this
is major limitation of product purchase from shop.
CONCLUSION
It can be inferred from the report that without effective HR manager, the company is
not able to achieve its goals and objectives. This is because; there are several roles and
responsibility which has to be fulfilled by the HR manger. The best recruitment strategy
which can be selected for the new flagship store is the campus recruitment as the company
will get best employees if he adopts this approach. Lastly, it can be concluded that there are
several work based which arises in the organization but it is the duty of the employees and
the manger to overcome the issue.
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