Supply Chain Integration and Logistics Management at TLC Aged Care

This report examines the supply chain management of TLC Aged Care, a company operating in Victoria, Australia, focusing on firm-level functional integration and market-driven strategies. The report highlights three key pillars: collaboration and information sharing, logistics design, and the company's aged care culture. It explores the integration of internal departments and external factors, including market forces and customer needs, to enhance competitive performance. The analysis includes a discussion on lean supply chain strategies, the identification of customer and market forces, and measures to improve supply chain integration. The report concludes with recommendations for the implementation of Artificial Intelligence (AI) and Machine Learning in the logistics management process to improve customer satisfaction and gain a competitive edge.

LOGISTICS AND SUPPLY CHAIN MANAGEMENT
STUDENT DETAILS
STUDENT DETAILS

SUPPLY CHAIN MANAGEMENT 1
Executive Summary
In this report, there will be a discussion about the supply chain integration from firm-level
functional integration and from the multiple market-driven strategies. The selected company
for this report is TLC aged care. The company was founded in 2015 and they operate in
Victoria, Australia. In this report, it has been observed that the company’s supply chain
management operates on three important pillars such as collaboration and information
sharing, logistics design and infrastructure, and culture of aged care in the company. The
purpose of this report is to empower the company with the logistics management services
through the norms of supply chain integration from firm-level functional integration and from
the multiple market-driven strategies. Apart from this, in this report it is also suggested that
the company should implement the Artificial Intelligence (AI) with Machine Learning in
their logistics management process.

SUPPLY CHAIN MANAGEMENT 2
Table of Contents
Introduction................................................................................................................................3
Firm-level functional integration to supply chain integration....................................................4
From single to multiple market-driven supply chain strategies.................................................5
Identifying customer and market forces through network competition.................................6
Measures through which supply chain integration deliver competitive performance...............7
Conclusion..................................................................................................................................8
References..................................................................................................................................9

SUPPLY CHAIN MANAGEMENT 3
Introduction
Logistics management is the subpart of supply chain management. Under logistics
management, an organization makes a framework to store its goods with effective and
efficient measures. Logistics management performs the good cycle between the point of
origin and the point of consumption to satisfy customer’s requirements (Ben-Daya, Hassini &
Bahroun, 2019). The selected company for this report is TLC aged care. The company was
founded in 2015 and operates in Victoria, Australia. The vision of the company is to provide
primary care and industrial training in the field of aged care services. In this report, there will
be a discussion about the firm level functional integration to supply chain integration with
single to multiple market-driven supply chain strategies

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Firm-level functional integration to supply chain integration
Firm-level functional integration to supply chain integration will help the TLC aged
care to enhance their flexibility level in order to conduct operations as per requirements from
the parameters of the residential care (Formentini & Taticchi, 2016). From the perspective of
supply chain integration, it is important that TLC aged care should be flexible for adopting
changes in different situations. Firm level functional integration operates with the primary
aim of linking more effective elements of the supply chain to ensure that the demand of the
residential care people is completely satisfied in terms of cost, time and availability (Dubey,
et. al., 2017). Firm level functional integration to supply chain integration process will help
the TLC aged care to establish the effective coordination between their internal departments
so that at the time of adverse external effect, all of their department can act with the mutual
coordination for outperforming the adverse effect on the organizational performance
(Christopher, 2011).
As TLC aged care has a different function such as gymnasiums, virtual reality, TLC
café, on-site medical corners, etc. TLC aged care can also perform the functional integration
function between their Homestead Lakes and The Homestead (Copacino, 2019). Moreover,
as per the announcement made by the management, it is concluded that TLC is going to
combine Homestead Lakes and The Homestead into one location which will be named
Homestead Estate. Apart from this, the company can also incorporate quality management
with supply chain integration at the firm level (Hugos, 2018). As better-quality management
at the internal and external level within the domain of supply chain management will help in
showing the better-quality management practices because it will deliver enhanced quality,
financial services, better inventory management performance of the firm, etc (Christopher,
2011). Apart from this, there should be coordination between technical factors and

SUPPLY CHAIN MANAGEMENT 5
coordination of resources sharing such as information sharing, work collaboration, trust, etc
(Genovese, Acquaye, Figueroa & Koh, 2017).
From single to multiple market-driven supply chain strategies
From the perspective of the TLC aged care, the multiple market-driven supply chain
strategies incorporate the industry framework, unique value proposal, managerial focus and
internal process. Industry framework refers to the interaction of suppliers, customer,
technological development and economic factors that put positive or adverse effects on the
functioning of the company (Lambert & Enz, 2017). It is important that the company should
operate in the market with multiple market-driven strategies so that it will help them in
gaining competitive advantages (Jabbour & de Sousa Jabbour, 2016).
Here, lean supply chain strategy will help the company in this approach. As this
strategy defines that TLC aged care should remove waste or unwanted component between
the process of their supply chain. When the management will rush to remove the unwanted
component then they it will be directly implies to reducing the cost of production. Apart from
this, when management will focus on the application of the lean supply chain strategy then it
will also beneficial for them because while cutting the cost and while removing the unwanted
components then it will also help the management in cutting the maintenance cost with
effective and efficient directions. For example: if the company noticed that there are 100
unwanted chairs with tables in their logistics departments because it kept for the future use.
Now through the application of lean strategy, the management can choose to remove these
unwanted components because in long term it will reduce the maintenance cost of the
company for these items. Apart from this, management can also choose to rent out these
components instead of selling or entirely removing it.

SUPPLY CHAIN MANAGEMENT 6
Moreover, market driven strategies are also important from the point of view of
operations of the company because of several factors such as cost focus, cost leadership,
focusing on the demand of the customers, analysing the market supply forces, etc. All of
these factors are important because they are linked with competitive strategies. These same
can also be helpful in single to multi-level market-driven strategies (Christopher, 2011).
Apart from this, the company should focus on keeping a strong supply chain with effective
day to day operations. For example: the management of the company, should monitor and
check periodically the performance of the equipment so that they can systematically monitor
the performance of the machines (Pettit, Croxton & Fiksel, 2019).
Identifying customer and market forces through network competition
The basic need of the customers of the TLC aged care includes financial security,
health care, self-actualization, personal security and maintenance of proper hygiene. As the
level of geriatrics in the worldwide populace increases, anticipated to be 17 percent (1.6
billion) before the finish of 2050 by the National Institute of Aging, the interest in the
worldwide matured consideration will all the while gaining force (Pettit, Croxton & Fiksel,
2019). A portion of the other significant components enlarging the interest in the worldwide
matured consideration advertise are: lessening evaluating, developing interest for attendants
with explicit range of abilities, the investment of an enormous number of new companies and
littler players in the restricted areas, mechanical progression in the gadgets, for example,
wearable and modified meds. This expanding level of the geriatric populace isn't limited by
any land district, which is another great factor for the merchants working in the worldwide
matured consideration showcase (Saberi, Kouhizadeh, Sarkis & Shen, 2019).

SUPPLY CHAIN MANAGEMENT 7
Measures through which supply chain integration deliver competitive performance
It has been observed that supply chain integration involves practices through which an
organization can establish effective competitive performance management by leveraging the
management of their supply chains. An organization should effectively analyse the core
competencies and outsource non-core competencies so that they establish coordination across
its supply chain partners with effective and immediate efforts (Copacino, 2019). However, in
order to develop effective supply chain performance operations, the company needs to work
on the lack of information technology, lack of trust, system incompatibility, lack of
knowledge and cost integration with effective and efficient measurements, etc (Christopher,
2011). Thus, it is always suggested that an organization should always construct the structural
analysis process to outperform its major competition barriers (Hugos, 2018).

SUPPLY CHAIN MANAGEMENT 8
Conclusion
It has been concluded that the company should operate the firm level integration with
the three important pillars for gaining a competitive advantage from supply chain
management. Apart from this, it is also concluded that supply chain integration from firm
level integration and from the multiple market driven strategies will help the TLC aged care
increases competitive and customer satisfaction. However, the demand of the clients of the
company is related to the financial security measurements, hygiene maintenance, health care
facilities, etc. It is also observed that external market forces have less impact on the company
because the company operates in guidance of the government management cycle.

SUPPLY CHAIN MANAGEMENT 9
References
Ben-Daya, M., Hassini, E., & Bahroun, Z. (2019). Internet of things and supply chain
management: a literature review. International Journal of Production
Research, 57(1), 4719-4742.
Christopher, M. (2011). Logistics & supply chain management. London: Pearson.
Copacino, W. C. (2019). Supply chain management: The basics and beyond. Abingdon:
Routledge.
Dubey, R., Gunasekaran, A., Papadopoulos, T., Childe, S. J., Shibin, K. T., & Wamba, S. F.
(2017). Sustainable supply chain management: framework and further research
directions. Journal of Cleaner Production, 142, 1119-1130.
Formentini, M., & Taticchi, P. (2016). Corporate sustainability approaches and governance
mechanisms in sustainable supply chain management. Journal of Cleaner
Production, 112(1), 1920-1933.
Genovese, A., Acquaye, A. A., Figueroa, A., & Koh, S. L. (2017). Sustainable supply chain
management and the transition towards a circular economy: Evidence and some
applications. Omega, 66(1), 344-357.
Hugos, M. H. (2018). Essentials of supply chain management. New Jersey: John Wiley &
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Jabbour, C. J. C., & de Sousa Jabbour, A. B. L. (2016). Green human resource management
and green supply chain management: Linking two emerging agendas. Journal of
Cleaner Production, 112, 1824-1833.

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Lambert, D. M., & Enz, M. G. (2017). Issues in supply chain management: Progress and
potential. Industrial Marketing Management, 62, 1-16.
Pettit, T. J., Croxton, K. L., & Fiksel, J. (2019). The evolution of resilience in supply chain
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Logistics, 40(1), 56-65.
Saberi, S., Kouhizadeh, M., Sarkis, J., & Shen, L. (2019). Blockchain technology and its
relationships to sustainable supply chain management. International Journal of
Production Research, 57(7), 2117-2135.