Case Study Analysis: Toll's Growth, Management, and Diversity

This report provides an in-depth analysis of a case study focused on Toll, an Australian-based organization. The analysis addresses the challenges and considerations Toll faces in planning and executing future profitable growth initiatives, emphasizing the importance of innovation and competitive advantages through organic growth and market expansion. It explores the expansion of Toll's supply chain, particularly from Asia to other regions, and the challenges associated with maintaining customer value and adapting to diverse consumer needs. Furthermore, the report examines the management and diversity issues Toll must consider when expanding into different cultures, highlighting the significance of cross-cultural management, shared values, and organizational culture in fostering successful international operations. The report also discusses the role of leadership in managing cultural differences and promoting innovation within the organization, referencing the CEO's flexibility in addressing employee needs from diverse backgrounds.

Running head: ANALYSIS OF CASE STUDY
ANALYSIS OF CASE STUDY
Name of the Student
Name of the University
Author Note

1ANALYSIS OF CASE STUDY
Table of Contents
Introduction......................................................................................................................................2
Discussion of the challenges and considerations for Toll in planning and executing the future
profitable growth based initiatives...................................................................................................2
Management and diversity based issues that have to be considered for expanding into the other
cultures.............................................................................................................................................3
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

2ANALYSIS OF CASE STUDY
Introduction
The analysis will be based on the case study that has been taken into consideration is
related to the organization named Toll that is based in Australia. The challenges and various
considerations that are faced by Toll for developing the future profitable growth based initiatives
will be discussed in the report in detail. The diversity and management based issues that are
being faced by the organization will also be analyzed in the report in detail.
Discussion of the challenges and considerations for Toll in planning and
executing the future profitable growth based initiatives
Considerations related to expansion of Toll - The major focus that is developed by the
managers of Toll is based on the ways by which innovation can influence the expansion based
operations of the organization. The competitive advantages can be gained by Toll with the
support that is provided by the organic growth and the growth in various markets as well. Toll
has aimed at providing major importance to the development of an efficient supply chain and
offering services to the customers. Toll has aimed at expanding the business operations in
different countries like US, UK, China, Japan and Singapore (Bouncken, Brem and Kraus 2016).
The implementation of innovative activities have been able to play a major role in proper
expansion of the organizational operations in various countries. The value that the company aims
at providing to the consumers can also influence the growth related activities and strategies of
Toll in the industry (Bouncken et al. 2018).
The expansion of supply chain of the organization is considered to be an important aspect
that can have an impact on the ways by which Toll can maintain its operations and profitability
levels in the industry as well. The ambition related to proper expansion of operations of Toll has

3ANALYSIS OF CASE STUDY
been supported by the innovative activities of the organization. The main focus of Toll is mainly
based on the expansion of its supply chains from Asia to the various countries in the Middle East
and the US as well. The opportunities that are provided to Toll by the other countries are
considered to be higher in comparison to its home country Australia (Elia, Petruzzelli and
Piscitello 2019).
Challenges faced by Toll related to expansion - Toll has however faced major levels of
challenges that are related to the expansion related operations in different countries other than its
home country. The levels of customer value that is to be provided by the organization are also
able to provide major challenges with respect to the operations in the industry. Challenges are
mainly faced by the organization with respect to the potential that Toll has to maintain its
expanded operations in various countries. The diversification and expansion of operations of Toll
will be mainly based on the resources that the organization has been able to develop (Frijns,
Dodd and Cimerova 2016). The proper usage of resources can also play a major role in
enhancing the expansion operations and value that is provided to the consumers as well. The
returns that are gained by Toll on the expansion based investments are also an important factor
that can influence the success and growth of the firm. The differences that exist between the
needs and demands of consumers in various countries are also considered to be major challenges
that Toll faces in the expansion process (Hans 2019).
Management and diversity based issues that have to be considered for
expanding into the other cultures
Globalization has led to the expansion of operations of organizations in different
countries and this has also reduced the importance of geographical boundaries that are related to

4ANALYSIS OF CASE STUDY
management of the global operations. The growth of multicultural organizations have also
included the employees from different countries who work together in order to enhance the
growth and operations in an effective manner. The importance of cross-cultural management has
also increased in the last few years due to enhance the success of international operations of the
firms (Hiemstra, Derous and Born 2017). The shared beliefs, values, symbols and norms are also
considered to be a major aspect of the organizational operations. Diversity and culture have also
started becoming highly important for the ways by which international organizations can
maintain their operations. The management of international organizations also need to provide
importance to the proper enhancement of cultural diversity (Hui et al. 2017).
Culture is mainly defined as acquired knowledge used by the individuals to generate the
social behavior and to interpret the experiences as well. The various aspects of cultural behavior
are considered to be different and are mainly related to the behavior of individuals belonging to
various countries of the world. The organizational culture is mainly based on the beliefs and
values that the employees are able to bring within the organizations from various countries or
regions in the world (Li et al. 2017). Different characteristics are able to impact the cultural
aspects of modern organizations that mainly include norms, dominant values, behavioral
regularities, rules, philosophy and organizational climate as well.
Management and diversity based issues to be considered by Toll - Toll is also a major
international organization that needs to maintain its operations in the industry with the help of
proper enhancement of the levels of diversity (Lozano and Escrich 2017). The diversity and
different organizational cultures can have an impact on the organic growth and success that is
gained in the industry as well. The management of Toll also needs to consider the ways by which
diversity can be enhanced within the organization in an efficient manner. The various

5ANALYSIS OF CASE STUDY
characteristics that are a part of organizational culture also have to be considered for the purpose
of maintaining the growth and success levels in the industry. Toll has planned to expand its
operations in different countries like the UK, US, China and Singapore with the help of
acquisition of various businesses (Paulus, van der Zee and Kenworthy 2016). Toll also has a
major opportunity to enhance the levels of diversification and expansion in the industry. The
cultural values of various countries like US, UK, Singapore and China are quite different from
each other and this can have an impact on the contribution that is provided by the employees and
the communication process as well (Reiche et al. 2016).
The major challenge that is faced by Toll in the industry will be based on running the
business operations in an effective manner with the help of employees who belong to various
cultures. The CEO of Toll Mr. Little had been able to depict high levels of flexibility and sound
judgment related to the various cultural aspects of the businesses that the company has acquired
in different countries. The challenges related to business integration and leadership are also able
to play a major role in proper enhancement of the operations and organic growth as well (Velten
and Lashley 2018).
Toll has employed more than 45,000 people for its operations in different countries and
the management has also been able to enhance the work processes and organic growth in the
industry. The proper management of diverse employees by the CEO has been able to support the
growth of Toll and has led to the success that is gained in the industry as well. Diversity within
the organization has also proved to be useful for enhancement of innovative operations. The
levels of innovation within Toll have been enhanced in an effective manner with the support that
is provided by the flexibility levels of the CEO. Mr. Little has always at fulfilling the demands

6ANALYSIS OF CASE STUDY
and needs of the employees who belong to different backgrounds or cultures by understanding
their issues in an effective manner (Hiemstra, Derous and Born 2017).
Conclusion
The report can be concluded by stating that an organization like Toll that has aimed at
maintaining its profitable operations in the industry has to provide major importance to diversity
and cultural values of the employees belonging to different backgrounds. The CEO of Toll Mr.
Little has been able to manage the cultural differences and performance levels of employees in
an effective manner with the help of high levels of flexibility. The flexible nature of the CEO has
been able to support the organization so that it is able to maintain its position in the industry.

7ANALYSIS OF CASE STUDY
References
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535.
Elia, S., Petruzzelli, A.M. and Piscitello, L., 2019. The impact of cultural diversity on innovation
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on firm performance. Journal of Corporate Finance, 41, pp.521-541.
Hans, V.B., 2019. Global Business and Cross-Cultural Diversity: Globalisation and Business
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8ANALYSIS OF CASE STUDY
Li, C.R., Lin, C.J., Tien, Y.H. and Chen, C.M., 2017. A multilevel model of team cultural
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