Business Report: Attracting Gen Z to Too Good To Go App Usage

This report analyzes how 'Too Good To Go' can attract the Gen Z audience, focusing on increasing app usage through targeted marketing strategies. It includes a marketing trend analysis highlighting the importance of food waste conservation, an STP analysis focusing on demographic segmentation and positioning with visual content, and a customer persona defining key Gen Z characteristics. The report provides recommendations based on the marketing mix, emphasizing product development with eco-friendly features, competitive pricing strategies, strategic placement on digital platforms, and engaging promotional activities on social media. A customer journey map illustrates the Gen Z user experience, identifying key touchpoints and opportunities for improvement, ultimately aiming to enhance customer experience and increase app adoption among this tech-savvy generation.

How Too Good Too Go can
Attract the Gen Z Audience

Executive Summary
Gen Z marketing requires more than simply selling a product to the people which are born
between 1996 and 2010. The marketing practices for the Gen Z require utilization of the digital
natives which grabs their attention. Social media is said to be very important for the millennial to
achieve the success for the business.

TABLE OF CONTENTS
Executive Summary.........................................................................................................................2
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................4
Marketing trend analysis..............................................................................................................4
STP Analysis................................................................................................................................5
Customer persona.........................................................................................................................6
Recommendations .......................................................................................................................7
Customer Journey Mapping.......................................................................................................14
Customer Journey Map..............................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Generation Z is born between the year 1996 to 2010 which contributes to 40% of the
overall population and possess the conscious buying behaviour. In the current era, there is higher
level of demand for the products which supports the environment friendly, ethical and
sustainable. The current study will pay attention on analysing how too good to go so that
attracting gen Z audience can become possible. This report will pay attention on having
information market trends, STP and customer persona, recommendations, customer journey
mapping, etc so that depth understanding can be derived.
The business in the report is “Too Good To Go” that is going to develop an mobile application
for influencing the target audience Gen Z.
MAIN BODY
Marketing trend analysis
In the food industry market, the current trend is towards the conservation of the food that is
getting wasted. The global food waste management market size was the estimation of USD 34.22
billion in 2019 (Song, Qin and Qin, 2020). It was expected that in the upcoming years this
market will be expanding more 5.4%. The growth of this attribute is towards rising concerns
over the food wasted globally. This is the reason why the mission has been to make sure that the
good foods get eaten and not wasted. Every day, delicious and fresh food is wasted at café’s,
restaurants, hotels, shops and manufacturers.
In the market the Gen Z has shown interest in the conservation of this food as they have
been seen to be more responsible towards the sustainable activities that bring success to the
growth to the food that is wasted. In the current trends for an organization to be successful it
needs to focus on this target segment as they hold the majority of the global population

(Makarim and Auliya, , 2020). Gen Z can be attracted with the help of social media, digital
marketing and other innovative marketing tools. This is due to the over active nature of this
generation they can be attracted and reached by the companies.
The market of this application is formed due to the identification of the issue that between
30 to 40 percent of the food supply in the world gets wasted. The worst is the impact this has on
the society. Wasting of the food is the result of wasting all the energy and water it takes to grow,
harvest, transport and package it. This results in the food going to the landfill and rotting, it
produces methane which is a greenhouse gas that is even more harmful to the environment than
carbon dioxide. In the current market being creative has been the key towards the potential
success of preservation of food.
Some of the trends that use for the preservation of waste food includes planning ahead of
buying or preparing what is needed. Utilization of freezers to preserve the food for later purpose
is considered to be very essential (Hanifawati, Dewanti and Saputri, 2019). Being creative with
the leftovers for example distributing it amongst the needy or preparing some other dish out of it.
Educating the kids in their education for being more responsible towards the consumption of
food.
STP Analysis
Segmentation:
For this business the segmentation of the customers is going to be done in the
demographical context. This is going to include both age and gender which would allow to the
application to target the customers. In this business the psychographic factors are also going to
be considered for the segmentation as this business would want the customers that use social
media and would be able to reach them through the means of social media.
Targeting:
From the selected segment the target of this organization is going to be the Gen Z which
are people that have born in the year 1996 to 2010 as they are more concerned about the
sustainability of the environment (Goldring and Azab, 2021). This is going to be effective
because the business model of Too Good To Go is to save the wasted food. Hence, the
organization would be focusing on building the application for this segment that takes up the
40% of the world population. This generation is also involved in the digital tools which are
considered to be very effective for the development of how they would need to approach the

customers. Therefore, strategically this business would benefit from targeting this segment that
use social media and applications.
Positioning:
The positioning of the business for this segment is going to include the giving emphasis
on eye catching and visual content. This is considered to be effective as 81% of the Gen Z say
Instagram and YouTube are their preferred social networks. Being interactive would be very
effective form of positioning for this customer’s type. This segment requires the business to have
sense of humour that allows the business to be cool and achieve the meme centric social content
for the attracting the customers.
Customer persona
Customer persona for GenZ can mostly be divided into seven group are considered to have
the digital natives that are able to filter the information and access the data that are required for
the online sources. World changers is also considered to be the growth of the consideration of the
collapsing thanks to the climate change. The members are growing up in a world that in at the
brink of collapsing the climate changes. Adventurers of the organization are considered to be the
ones that is essential for the interests that allows the help that is essential for the strong message
for the brand that is related towards these audiences. Entrepreneurs are said to be the factor that
helps in the limited job resources, members of the GenZ community and turning it into the idea
of being self-employed. YouTubers and influencers are also considered to be the one that can
help the business reach this customers segment with effectiveness. Being analysed as effective in
the current trends the individual is considered to be the key factor that is a new trend for the
sustainable for the clothing lines towards the study of wasted food.

Source: What does ‘overlooked’ Gen Z want from healthy food, 2021
Recommendations
Marketing mix Recommendations
(Marketing mix)
Justification (How does
this meet Gen Z
customer needs)
Theories related to
recommendations
Product It is recommended to
pay attention on
having the effectual
understanding
regarding the type of
the product which is
highly liked by them.
These are the
products which are
eco-friendly so that
significant level of
It can be said that there
are various trends
prevailing in market
which are basically
followed and adopted
by this generation.
These generation
highly give preference
to the eco friendly
products that are
beneficial for society,
Product development
theory is helpful in
gaining the insights
that good that is
formulated should
have the following
characteristics in turn
attracting and
retaining Z generation
for longer duration can
become possible. This

attraction among
clients can be created
for having higher
revenue by 'Too
Good To Go’’.
environment, etc. On
the basis of this can be
justified that offering
such products which
possesses features of
higher quality, low
preservatives, etc assist
in attracting them.
includes physical
attributes, confidence,
, after sales service,
good brand image,
special features &
guarantee so that
meeting particular
objective can become
possible.
Price There are different
type of the strategies
of pricing which are
taken into the practice
for selling products in
turn accomplishing of
objective such as
higher market share
covering specific
target audience. On
the basis of
evaluation it can be
mentioned that
having competitive
pricing approach can
benefit to meet the
objective as this
particular targeted
audience can be
attracted.
The main fact behind
this suggestion that in
this generation the
decision of purchasing
is take by conducting
various evaluation so
that appropriate
approach for gaining
beneficial deal can
become possible for
'Too Good To Go
(Purohit, Paul and
Mishra, 2021). This
aids them to ensure that
relevant evaluation to
get reliable decision
which can benefit them
in monetary and non
financial terms. It plays
crucial role in attracting
customers by grabbing
Pricing theory is
associated with having
focus on three crucial
elements in turn
appropriate decision
can be taken. This
comprises cost &
profit objective,
consumer demand and
competition. On the
basis of this approach
it can be articulated
that having application
of this strategy can
allow to meet the
consumer demands
and overcoming
competition.

their attention.
Place In order to attract the
customers for 'Too
Good To Go can be
done by taking
appropriate action
for delivering
products to clients
can become possible
this generation has
the objective of
getting things easily
available without
wasting their time.
They give emphasis
on having relevant
information about the
products so that
strategic decision can
be taken. In involves
paying larger focus
on digital platform as
these people has
preference of searing
everything on online
platform and focusing
that good pattern of
insights can be
achieved to get
greater convenience.
This has the objective
This can be justified
that there are various
factors which are
evaluated before
purchasing and one of
the significant element
is place of buying. This
possesses higher level
of knowledge of digital
technologies features
and its benefits and
consider that these are
highly preferable for
deriving higher
benefits. On the basis
of this it can be
mentioned that
choosing digital p;ace
for selling the products
can help in receiving
competitive edge to
attain higher customer
share.
Functioning of
stimulus response
theory which is
concerned with
explaining human
behavior as serious of
interactions between
stimuli, and they
evoke from human
subjects (Stimulus-
Response Theory,
2022). In the digital
platform the better
level of interaction
between the selling
party and customers.
In this the customers
can give feedback to
customers so that
effective purchasing
decision can be done.
It is helpful in
deriving the
competitive edge in
turn getting good
performance interns of
higher revenue, sales,
etc can be done.

of purchasing online
so focus on selling on
digital platform for
covering greater
market share.
Promotion It is one of the
crucial aspect of
market mix which
helps in creating good
level of
understanding about
the products of 'Too
Good To Go. On the
basis of this it can be
articulated that there
are different types of
promotion of goods
in turn attaining
significant
information for
spreading the
awareness can
become possible. For
this specific
generation who is
highly involved in the
process so that
significant
information to give
to targeted audience
can become possible
The main reason
behind this is that
having proper
evaluation of marketing
approach which can
give full disclosure
regarding products to
clients in turn greater
interaction with
customers so that
significant information
can be provided. The
main fact behind this is
that particular targeted
audience spend mos of
the time on social
media and other online
platform which ensures
that higher productive
results can be achieved
by gaining greater
performance.
Digital marketing
theory is related with
gaining the ability to
utilize technological
components in turn
greater emphasis
regarding this can be
obtained. This is one
of the less time-
consuming procedure
so that attaining
reliable outcomes
from the implemented
procedure can be
done. On the basis of
digital marketing
theory it can be
articulated that there
are various form of
benefits can be
received which
includes devices,
platforms, media and
data and technology.
These all are highly
used by Z Gen which

(Lahtinen, Dietrich
and Rundle-Thiele,
2020).
gives ability to
achieve greater
efficiency to cover the
customers. The
particular digital
application helps in
spreading the
awareness of brand,
higher effectiveness,
good interaction via
taking feedback, etc.
processes There are various
form of the processes
which are basically
taken into the
consideration for
selling the goods to Z
generation in turn
higher level of
effectiveness and
efficiency in order to
meet the customers
requirements
(Wichmann and et.al.,
2022). Z generation
is basically related
with having such
appropriate process
which can allow
delivering good form
of information to
From the evaluation
it can be specified that
using the significant
processes for marketing
goods with help of
digital practices can
help in deriving
competitive edge in
turn good results by
attracting clients for
longer duration can
become possible. It can
allow the 'Too Good To
Go’’ to have good
impression creating so
that significant brand
awareness among
clients can be exerted
to derive strong
functioning in market
Marketing mix is one
of the significant
theory which has the
process element that
shows that 'Too Good
To Go’’ should pay
attention on
identifying such
reliable processes that
can give assistance in
receiving relevant
level of results. On the
basis of this it can be
articulated that there
are distinct types of
the procedure which
are required to be
followed for having
successful practicing
in turn good level of

students so that
higher level of details
related to products
can be offered. It
involves all
marketing practices
like first step to
identify audience
presences for viewing
goods such as social
media, deciding good
method for
delivering
information like via
video, etc so that
relevant level of
capability to achieve
attention of clients. It
is suggested to pay
attention on having
implementation of
marketing practices
so that reliable
performance can be
achieved.
can be exerted. growth by covering
particular generation
for longer duration can
become possible.
People In order to attract the
Gen Z, the 'Too Good
To Go’’ would need
to focus on how it can
attract them. They
can be attracted
For the people the
marketing of the
products are going to
be considering the
different factors that
are going to help the
The marketing theory
that is application for
the use of this strategy
is going to be the
Goffman's symbolic
interactionism