This case study analyzes the Link Project, an ICT-enabled project undertaken by Victoria Police to replace its outdated Law Enforcement Assistance Program (LEAP) database. The project aimed to modernize the system but faced significant challenges, including a flawed business case prepared in haste, inadequate funding, and a 'like-for-like' implementation strategy that excessively customized a commercial off-the-shelf (COTS) product, negating its benefits. The business case failed to address critical issues with LEAP, lacked measurable objectives, and did not properly account for the complexities of integrating with existing IT interfaces. The decision to pursue a 'like-for-like' approach, replicating LEAP's functionality, led to increased costs and missed opportunities to improve processes and leverage the advancements in technology. The case highlights the importance of a robust business case, clear project objectives, and a willingness to adapt business processes to align with new systems for successful project execution and control.
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