Capilano University TOUR 372 Internship Reflection: DNA Experience

This report is a reflection on a student's internship experience at DNA Destinations North America, a company providing services to cruise lines. The student, a travel and tourism management student, worked as a check-in agent and direction provider. The report includes a company overview, organizational chart, job onboarding details, and a SWOT analysis of DNA. The student discusses their experience, highlighting the skills gained, challenges faced, and the fulfillment of their learning objectives. The report also outlines the student's vision for their future career goals, including pursuing a full-time role in tours and travel and potentially enrolling in a digital marketing course. The report concludes with a summary of the internship experience and the achieved goals.