HND Hospitality: Tour Operations Management - LCB Report

This report provides a detailed analysis of tour operations management, specifically focusing on the development of a 7-day Las Vegas tour package by LCB Tours. The report outlines the various stages involved in creating the holiday, including market research, planning and scheduling, contracting, financial evaluation, brochure creation, advertising, operations and execution, and post-tour management. It also explores the suitability of different contracting methods such as fixed contracts, allocation, and ad hoc arrangements. Furthermore, the report includes a calculation of the selling price for the tour package, considering accommodation, transportation, tour guide charges, and a profit margin. The report concludes by summarizing the key aspects of the tour package and the contracting methods used, referencing relevant academic sources.

Tour Operations Management

INTRODUCTION
 The presentation will outline stages time scales of planning of LCB tour operator to Las
Vegas.
 It will outline suitability of different methods of contracting according to this package.

2.1 Stages and timescales involved in
developing holidays
 Travel package by LCB tour operator will be 7 days to
Las Vegas where the focus of firm will be on walking in
VIA ALGARVIANA and helicopter sightseeing.
 The stay in Las Vegas will in Four Seasons Las Vegas
hotel.
 The package will go on various stages which will helps
in analysing its effectiveness and success with regard to
time constraints, budget and customer expectations.

TIME SCALE
STAGES DAYS
Market Research 15
Planning and scheduling 10
Contracting 7
Financial evaluation and pricing 3
Creating brochure 2
Advertising 15
Operations and execution 5
Post tour management 6

Stages Of Holiday Plan
 Market Research: This will be conducted for continuous 15 days where the focus of
operator will be on determining customer expectation from particular package and
evaluating whether condition of Vegas I order to offer safe trip. Further in this the
operator will be seeking for every bit of detail that is accommodation, transportation,
food, entertainment, etc.
 Planning and scheduling: In this the coordinator will take 10 days to plan every day
activity by coordinating with time in order to finish off all customer expectation within
planned time limit.

CONTINUE
 Contracting: In this the operator will take 1 week
to coordinate with suppliers by making use of best
method of contracting that is negotiating and fixed
contract in order to launch package in set budget.
 Financial evaluation and pricing: Pricing of tour
package of LCB will done in 3 days and will be
based on final budget and negotiation with all
suppliers

CONTINUE
 Creating brochure: This will be done for creating
awareness and marketing travel package ad will 2 days
for compiling every bit of detail of travel package.
 Advertising: This will be done for continuous 15 days
with the help of brochure and digital tools that is social
media advertising for which LCB will make use of
Instagram, Facebook and Twitter.

CONTINUE
 Operations and execution: Operations will be managed within 5 days which
will comprise incorporation of all guest requirement during travel and package
will be executed for 7 days where all the planning will be in action to meet
customer expectation.
 Post tour management: This is a feedback collection period after tour where
the focus of firm will be on gaining post purchase experience of travellers to
make necessary improvement in further trip of LCB tour operator.

2.2 Suitability of different methods of
contracting
 Fixed contractor: Fixed contract is done for specific period and time which will be hotel and fight
operator who will be assisting in helicopter sightseeing. In this is important for the LCB tur operator
to coordinate with governing authorities like, UK Civil Aviation Authority (CAA), Federation of
Tour Operators, and travel agents.
 Allocation: This is part of negotiating where the focus of tour operator is allocating travel plans by
coordinating with agents and bodies are involved in entire plan.
 Ad hoc: It generally signifies a resolution plan for a specific problem which can be uncertain.

2.3 Calculation of Selling price
Details Price in (Pound)
Accommodation Cost 500
Transportation cost per head 20
Charges of Tour guide 300
Total cost 820
Add: @15% Profit Margin 123
Selling price 943

CONCLUSION
 The presentation outlined details of travel package of LCB tour operator to Las
Vegas for 7 days.
 It discovered selling price and different contracting methods which will be used
by travel; coordinate to coordinate with different tour operator’s regulators

REFERENCES
 Carey, S., Gountas, Y. and Gilbert, D., 2017. Tour operators and destination
sustainability. Tourism management. 18(7). pp.425-431.
 Goffi, G., Masiero, L. and Pencarelli, T., 2018. Rethinking sustainability in the
tour-operating industry: Worldwide survey of current attitudes and behaviors.
Journal of Cleaner Production. 183. pp.172-182.
 Tölkes, C., 2018. Sustainability communication in tourism–A literature review.
Tourism management perspectives. 27. pp.10-21.

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