Communication and Negotiation in Sri Lanka Tourism Development

This report identifies potential barriers to effective communication that may restrict tourism business development in Sri Lanka, including physical barriers, language differences, cultural assumptions, complex organizational structures, and lack of clarity in information. It then outlines strategies to overcome these barriers, such as clarifying ideas, following proper message structures, using appropriate language and tone, adding value to messages, and emphasizing the importance of effective communication. Furthermore, the report highlights the strong influence of culture on communication and negotiation, emphasizing the need for cultural awareness to achieve organizational objectives, build relationships, and resolve disputes. The report concludes by noting the importance of negotiation processes in multinational companies to address problems raised by cultural differences and shape the style of communication adopted by the organization.