Analysis of Contract Legislation in Travel and Tourism

This report provides an overview of contract legislation and ethical considerations within the travel and tourism industry. It begins by defining contracts and their legal significance, especially within the context of travel packages, illustrating with an example of a contract between a consumer and a travel agency. It then delves into consumer protection legislation, including the Consumer Protection Act 1987 and ATOL certificates, emphasizing the importance of protecting consumers from misleading information and ensuring financial security. The report also discusses the Package Travel, Holiday and Tour Regulations 1992 and the Trade Description Act 1968, outlining their roles in setting standards for booking terms, providing accurate information, and addressing consumer grievances. The report highlights the key aspects of these regulations, emphasizing their impact on travel businesses and their obligation to adhere to legal standards for consumer protection and ethical business practices.

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It is a legal agreement in between the
parties that bind each other in respect to the
performance of function which they agreed to do in
such contract. This type of contracts is legal in
nature that have the capability to bind the parties
legally in respect of functioning of their own part of
duties and responsibilities. The aspect which is
covered under the contract includes rights and
duties of the both parties along with the
specification of the nature of contract.
Consumer signed contract legislation with Easy Travel Ltd.
Which includes 5 days’ holiday package for Australia. The
aspect in respect of which both agreed includes providence
all arrangement from accommodation, transportation and
food in Australia by an organisation on the payment of
agreed sum of £6000. Secondly, provide separate guide that
help in effective accomplishment of all things in easy
manner. Half payment is done by consumer in advance and
the remaining after the confirmation of tickets and all other
aspects. Non-payment within specified time period
diminishes the liability of organisation along with the
cancellation of their trip. As fine one fourth of the paid
amount is abducted and remaining is returned within 10
days of time period. After all payment by consumer, if
organisation not provide the services then they have to
return all the paid amount to consumer along with the fine
of £500.
Travel and tourism organisations having business
operations in respect to provide the services of
travelling from one place to another. To improve
their business, they provide many travel packages
that includes everything that improves the journey of
consumer as under this they have to do nothing
because everything thing is arranged from the
organisation side i.e. accommodation, transportation,
food, guide etc. Easy travel Ltd. Is also indulge in
the same kind of business operations. The way
adopted to conduct business in such form they take
the help of contract legislation. This will clear out all
the aspects in between the two parties and signed in
nature. This will bring an obligation upon
organisation to perform functions as mentioned in
contract and upon the consumer to pay the amount
on time. Example of contract signed in between the
organisation and consumer for some holiday package
is demonstrated below:
Legislation and Ethics in the Travel and Tourism
3.1 Explanation of contract legislation in relation to travel and tourism customers, e.g. on package holidays
Contract Contract signed Consumer signed contract legislation with
Easy Travel Ltd.

Consumer protection legislation
Consumer protection legislation are the laws, rules and
regulations framed by the government in respect to protect
the right of consumers. The main aim of this legislation to
deal with the aspect of false or misleading statements. This
legislation refrains the act of the organisation in respect to
the disbursement of false and misleading information in
context of holidays, travel arrangements and prices. The
breach of any rule of this legislation lead to penalties upon
the organisation in the form of fine or prison sentence. The
different number of legislations along with their provisions
to protect the consumer in travel and tourism sector is
defined below:
Consumer protection Act 1987: This Act prohibits
the organisation in functioning of the operations in false
manner. It prohibits in respect of providence of misleading
information related to price of the goods, services, facilities,
accommodation etc. The breach of this legislation is done in
the situation when consumer has to pay more or organisation
Consumer protection Act 1987
Consumer protection Act 1987: This Act prohibits the
organisation in functioning of the operations in false
manner. It prohibits in respect of providence of misleading
information related to price of the goods, services,
facilities, accommodation etc. The breach of this
legislation is done in the situation when consumer has to
pay more or organisation charges high against the set or
communicated price. In this situation, organisation has to
face the legal actions in form of fines and prison sentence
depending upon the situation. This act obligates all the
organisations that must provide true information.
ATOL certificate
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It is a kind of consumer proof which
assure that consumers trip or flight is
protected by ATOL. It also provides
information that what kind of protection they
have and what they have to do in the
situation of failure. This protection available
when book holiday with UK company. It
ensures that money not lose by customer in
the situation of collapse of the company too.
This act is important in nature from the point of
consumers who suffered due to the providence of wrong
information. This act governs that if loss is suffered by
consumer due to wrong information then penalties are
charged upon the tour operator.
Trade Description Act 1968
Package travel, holiday and tour regulations 1992
This act will bring an obligation upon the organisations in
respect to the proper adherence of booking terms and
conditions. The aspects which are needed to cover in a holiday
to fall in the category of this regulation includes sale of
package in UK, at inclusive price and coverage of the time
period of 24 hours or include the overnight accommodation.
According to this act, organisation has to provide information
before holiday booked and after its booking and before the
holiday starts. The information which is needed to provide
includes transport dates, accommodation, food, location etc.