Legislation and Ethics in Travel and Tourism Sector: A TUI Analysis

This report provides a comprehensive analysis of the legal and ethical considerations within the travel and tourism sector, using TUI as a case study. It explores various regulations and legal aspects, including sea, surface, and air transport laws, health and safety principles, and equality legislations. The report further examines contract legislation, consumer protection, and ethical dilemmas faced by the industry. Additionally, it investigates corporate social responsibility (CSR) policies and their impact. The study delves into specific acts like the Data Protection Act, Health and Safety Act, Human Rights Act, and Race Discrimination Act. The report also covers contract legislation related to holiday packages and the Consumer Rights Act. Overall, the report offers a detailed overview of the regulatory framework and ethical challenges in the travel and tourism sector, providing valuable insights into how businesses like TUI navigate these complexities.

Legislation and Ethics
in
Travel and Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO 1.................................................................................................................................................3
1.1 Explaining regulations and legal aspects..........................................................................3
1.2 Discussing sea, surface and air transport laws and regulations........................................4
LO 2.................................................................................................................................................5
2.1 Evaluating the affect of health and safety principles........................................................5
2.2 legislations related to equality..........................................................................................6
LO 3.................................................................................................................................................7
3.1 Explaining contract legislation.........................................................................................7
3.2 Explaining legislations which are related to consumer protection...................................8
LO 4.................................................................................................................................................8
4.1 Analysing ethical quandary in travel sector.....................................................................8
4.2 Analysing CSR.................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Any organization is conduct the business at larger level which requires a proper
application of government rules and regulations for eradicate problems. This help to assist the
customers interest towards company and interest. The present study is based on the “TUI” which
is travel and tourism sector in UK and its deals in Charter and passenger airline as well as
holiday packages. This will explaining regulatory framework for travel and tourism sector. The
study will describe sea, surface and air transport laws which are related to the carriage of
passenger within the legal aspects. In order to protect customers and their interest it is important
to know principles of health, safety and security legislation on the travel sector as well as
analysis the quality of work. This report will explain the contract legislation in relation to travel
sector as well as consumer protection act. The unethical and ethical issues are created the biggest
scenario for business for that this report will analysis the ethical dilemmas faced by sector and
corporate social responsibility policy of business.
MAIN BODY
LO 1
1.1 Explaining regulations and legal aspects
The tourism sector
introduces different types of
law and regulation which are
necessary to considers for
every company who operates
in this sector. There is
various entity which are
provides proper strategic
alliances and direction to
business and its growth
(Baporikar, 2016). The TUI
Health and safety commission
The health and safety is also
non-department in the public
body but it is sets up in the work
act 1974. This has the primary
functions which marketing
arrangement in order to secure
heath and safety of people at
work as well as protecting public
from the different types of risk
with their health from various
This gives major priority to
passenger who are fly one
place to another place.
The parliament of United
Kingdom is introduced
various legislation and
regulation for customers.
Rules, regulation and legal aspects of travel and tourism sector

manager is also follows
those laws for removes
problems from business.
Those legal and regulatory
frameworks are as follows:
Strategic rail authority
This authority is non-
departmental in public
relation today which sets
under transport act 2000.
This give the proper
leadership direction to
railways industry and travel
company in succession to
the British railways. The
main reason to establish this
act to provide the proper and
best customers services
when they are visits at the
different places through the
railways and others transport
mode or ways.
work activities (Battaglia, 2017).
This help to ensuring that the all
services are integrated to mange
services as per requirement and
interest of customers by
considering government aspects.
International air transport
association
This is trade association for
world airlines. This plays an
important role in travel and
tourism sector and industry, this
help to provide a planned and
polled resources for scheduling,
routes, standardization services
and proper creation of the
customer services in proper
manner.
That provide proper civil
rights to customers where
they want protection as per
rights and duties in
effective manner. In the
similar, the criminal law is
also introduced for reducing
amount of issues and cases
which are related to
different services provisions
and sector.
1.2 Discussing sea, surface and air transport laws and regulations
There are different and This act is considering with Air transport conventions
Sea, surface and air transport laws and regulations

various regulation and law
introduce by British
government in order to
manage surface and air
transport as well as sea
(Becker, 2016). The all the
entities are help to make
sure the organization have
to follow those for protect
customers and manage air
transport at market and
work place. Those laws are
as follows:
Carriage of passenger by
Road
A carrier is the person who
is provided a transportation
work to customer with the
main purpose of business
and ticket welling with
some charges with one
location to another
location. This act is
applicable in both sea and
surface transport.
In context of sea transport,
the sea transportation
engaged with moving
passengers from one place
to another for enjoy their
holiday through the various
operation department of sea
transportation who is responsible
to manage all carriage and
operations in proper manner with
their effective efforts. The
carriage of good by sea act 1992,
is refers the responsibility to
manager who is prefect manage
and take care of passenger’s goods
in effective manner (Dahl and
Mortimer, 2015). At the time of
travelling, this manager is imposed
the liability on carrier at the time
of moving from place to another
given by passengers and customer.
On the other side, in the context of
surface transportation is
regulated by the association of
British travel agents. In this also
all crucial and carriers’ operations
managed by road act. In the case
of any passenger face any issues
and problem of loss, in that they
get claim against of those damage
as per this law, these damages are
being caused by surface
by European union 2006
The air
transportation aims and
objectives in order to
introduce uniform of the
legal and regulations rules
which are governed by air
carrier liability for damage
caused to passengers and
goods during the
international holidays and
journeys. This authority is
developed various
provision and regulations
which are related to air
transportation. This is
provided are proper
direction to customers and
employees engaged in
airlines services in
effective and proper
manner.
Those are the legal
framework which are
provides proper direction to
employees in order to
protect customers and their
goods during the journey
one place to another place.

sources such as ships and
cruises.
transportation (Estevão and et.al.,
2018). In that case, manager have
to right to pay this amount to
customers when and who they
suffer from those losses.
LO 2
2.1 Evaluating the affect of health and safety principles.
The principles of safety and security are important to considers in tourism sector in order
to carry various operations at workplace. It is the responsibility of manager to gives proper safety
facilities to employees from the accidents and injuries. There are evaluating the impacts of those
principles are as follows:
Data protection act 2018:
this controls how your personal information is used by organisations, businesses or the
government. Data protection act is planned for protect personal date which is stored and save on
computer and various storage devices of organization from unwanted people who are created
issue for business and industry. This is important feature needed in tourism sector tom manage
and maintain proper data of customers in proper manner (Forno and Garibaldi, 2015). Personal
data and informations are should not be disclosed in front of any people otherwise that create the
biggest issues for owner and industry. For example: if TUI organization have ample numbers of
customers data which is disclosed in that case, those data misused by others for attract their
customers. This creates negative image in customers and that impact negatively travel and
tourism company and industry. So that, here is important to prevent personal data of customers
from unnecessary access.
Health and safety act 2015 and 2019
Health and safety act plays an important role in travel sector in that customers and
employees are move from one to another place for holidays. The Health and Safety at Work
Act etc (HSWA) has been part of the UK legal system since 2015 and 2019. For example: their

employee is leave for journey to keep their customers guidances. At the same, accident and
others issues are created and employee injured. In that case, company and sector have to provide
proper safety to employee and compensation against of injury. This impact in negative manner
because through, employer have to take decision to pay and this will decrease their profit margin
with little amount. On the other sides, this help to build effective and suitable environment
within the workplace which is help to reduce accidents and injuries from workplace. For that
company manager and industry have to provide training and proper guidance, that can help to
enhance skills and ability to work (Hindley and Font, 2017).
2.2 legislations related to equality.
Business and organization under the travel required to consider equality act in order to
treat equal to customers and employees. All employees as well as customers have right to get
equal and fair treatment from employer and manager side because they have right and diverse
equal treatment at workplace. Analysis of those legislations are under below:
Human rights act 2000
The human right is passes in the 2000 and it provides right for speaking to employees or
customers for present feedback to organization. This plays an important role in travel and
tourism sector because feedback form customer side is improved performance as well as build
pool of customers in effective manner (Joppe, 2016). This act gives positive impact on TUI and
industry because it helps to build customer loyalty toward company because is make changes as
per their needs. In contradict if company is not follow this act than it gives negative impact on
business.
Race discrimination act 2018
The race discrimination act refers and develop for the purpose to preventing customers
and employees from unethical and unjustified behaviour. This defines al the employees and
customers are considers same rights and obligations in effective and equal manner. Like if
employer of TUI and industry is not treat equal to customers and employees which is called
discrimination and its usually affect productivity and profitability of organization and industry
because this creates negative image in customer and employees mind. Then it is leads customer
and employee to switch to other organization.
Those are the analysis of equal legislation act related to equality at workplace.

LO 3
3.1 Explaining contract legislation
The contract legislations are plays an
essential role in tourism sector. That is help
to specify requirement related to delivery of
services to customers. They have to provide
and paid off. In this section, explaining the
contract legislation which are underneath:
Contact of sale and supply good act and
consumer rights act 2015
The Consumer Rights Act 2015 sets out
rules relating to the supply of goods to
consumers. Contract act refers the proper
supply of good made the areas at there
demand of customers is too high. This act is
not helps to manage supply and sales of
good but create that adequate interaction
between suppliers and organization
(Koburtay, Syed and Haloub, 2017). That is
provided the protection to seller and buyer
both parties in order to signify acceptance in
the legal boundaries and conditions.
For example; if customer is order product
Contract related to holiday package The
contract holiday package is the combination
of two types of travel services: must be
offered by organizer and second is booked by
customers for the purpose of trip and this help
to meet one or more traders. This contract is
covered under the consumer right act 2015.
This covers an unfair term for all customer
with provision of holiday services. For
example: if customers is booked holiday
package from TUI company. In that case
company and customer sign a contract for
holiday trip. If in case of any cancellation
company have reverted half payment or
consequences of per contract act it is the right
of customer (Mtapuri and Giampiccoli, 2019).
Those are the contracts which are related to
holiday and supply of good between trader
and customers. Those are important to
consider before for eradicate problem which
will happen in future.
Contract legislation

from outside the country in that case,
company need to deliver right good ad
services to customers as per their
requirement. This help to satisfy customers
from the work and create effective
opportunity for TUI company. As per the
contract act it is important to deliver right
kind of good to customer.
3.2 Explaining legislations which are related to consumer protection.
It is important to protect customers at
workplace as well as in journey which may
considers at the time of staying in hotel or
journey. Here is mention some consumer
protection legislations in all aspects like
misconception and cheating those are as
follows:
Trade description act 2015
Trade description act is preventing
manufactures, services industry and retailer
to provide spending their money on their
services in case of any misleading
conceptions.
Consumer protection act 2015
The law is now clearer and easier to
understand, meaning that consumers can
buy and businesses can sell to them with
confidence. The consumer's protection act is
established by parliament of UK that made
required changes in customers laws. This
gives right to customers for buying goods
and services such as health and safety
messages and obliged to put various
information on the products and services.
This also refers protect customers from
unfair and illegal trade practices.
Consumer protection regulations

For example: if customers transport their
product one place to another place in that
customers have to provide proper
information about their package and services
to TUI manager (Mutalib and et.al., 2016).
On the other side manager should take care
of customer products in proper as per
description. If company done any misleading
with product and cheat to customers. In that
case, employer have to provide spending
money as per this act.
This act says, TUI should promote their
services as per this law on fair basis. The
customer protection plays an important duty
in travel and tourism sector. This is effective
and valuable for the business and its growth
factors (Ruiz-Lozano, De-los-Ríos-Berjillos
and Millán-Lara, 2018).
Those legislations are related to consumer
protection act which is beneficial for
customer to take their money from company
against of damages and misleading.
LO 4
4.1 Analysing ethical quandary in travel sector
The ethical dilemmas refer as a moral dilemma in different situations, which there are a
choice to be made between the options. This is the decision-making problem betwixt two
possible options and opportunity in order to resolve the situation in the ethically acceptable.
There are different types of ethical issues faced by company from their employment, investment,
advertising and international ethics. Those descriptions are as follows:
A business ethics plays an important for travel and tourism sector. This is very important
for business to keep ethics at TUI workplace and industry. Ethics is generally determining by the
ethical behaviour of the organization. In the context of TUI, it had been observed that the few
times, in the hotel and restaurant or journey is using the cheap labours and the resource for

minimizing the cost and nay other unethical behaviour activities which are not appropriate for
the employees and company (Noor and Wibisono, 2016). It is the biggest challenge for the travel
and tourism industry. In that case, company have to describe law and legal aspects at workplace
for survive in market place. Ethics of fair advertisement: The gambling is a considers the unethical behaviour in
travel as well as tourism industry is allowed to company the activity of gambling within
the boundaries of laws and regulations. By using more growth in the customer's
movement, TUI have to concern an ethical area for work. Here, manager is responsible
for develop fair and right advertisement for right promotion of product and facilities. This
is the ethical issue which is faced by TUI at their workplace.
 Ethics in heath and food safety: In this sector health and feed safety is more
considerable for attract more customers in business in effective manner. Unsafe raw
material use in preparing food is unethical behaviour. This created the biggest ethical
issues at the time of journey because it is affect to health of customers. That manager of
TUI have to train their chef with new trends which are happens in marketplace for
preparing food in proper manner (Paraskou and George, 2017).
4.2 Analysing CSR
CSR is playing an essential role in tourism sector, there is company need to take their
responsibility for produce their actions and contribute for develop sustainability of business. This
is effective to concerns about the work and for workplace in effective manner. For example: TUI
hotel and travel agency operating in hospitality sector. This has aim to deliver the luxury and
better services to customers in proper manner.
 As per the corporate social responsibility, the hotel and traveller emphasize clarify the
social facts in which it that involves all the managers are tries to provide the best
customers services by using effective and proper products and services provisions. The
social factor is highly considerable in the business and its growth factors because they
consider in proper manner (Corporate Social Responsibility in the Tourism Industry,
2018).
 Through the, CSR policy hotel and travel manager have to create the positive workplace
and journey. This is the best way to create positive and discipline workplace

environment. By these employees are interacted properly with other employees and
customers.
 This industry is severing economic benefits to the nations which is being and effective
important for business. In order to increase productivity ad performance of TUI, here is
important to provide equal opportunity to every employee either they are male or female.
This make proper focus on the environmental protection because it is the main purpose to
emphasis on utilizing proper resource of energy and work.
CONCLUSION
From the above study, here has summing up the entire report. The report had been
producing on legislation as well as ethics in travel and tourism sector. That had been played an
important role in the industry in order to provide proper and effective outcome of work and
eradicate problems. The report had been explaining by international air transportation and health
& safety commission act has important to concerns in industry. There have explained the laws
related to surface, sea and air transportation which has includes under a road act. It had been
concluded that the principles of health and safety & equality has impact to industry because it
has very important to provide safe working environment and equal treatment to employee. The
contract law had been played an important role in industry it had been signed between traders
and customer against services or payment. Consumer protection had important to concerns in the
industry because personal data and misleading from employer side has affect to business and
industry. The industry had been faced ethical dilemmas related to advertisement, environment
and economic. It had been concluded that CSR policy has important for hotels and traveller in
order to consider discipline at workplace.