Comprehensive Report: Legislation and Ethics in the Tourism Sector

This report provides a comprehensive analysis of legislation and ethical considerations within the travel and tourism sector. It begins with an introduction to the expanding global tourism industry and the importance of adhering to government regulations. The report is structured around several key tasks, including an overview of UK laws and regulations concerning surface, sea, and air travel, with a focus on passenger safety and legal frameworks. It then examines the impact of health, safety, and protection laws, as well as equality laws, on the tourism sector. Furthermore, the report delves into consumer protection legislation, including contract law and customer rights. Finally, it addresses ethical dilemmas faced by travel agencies and the role of corporate social responsibility within the tourism business, concluding with a summary of the key findings and implications.

LEGISLATION AND
ETHICS IN THE
TRAVEL AND TOURISM
SECTOR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
TASK 1: THE LAWS, RULES AND REGULATION REGARDING FRAMEWORK IN THE. 2
1.1 Laws and Rules in tourism field in UK.................................................................................2
1.2 Evaluating the laws relating to surface, sea, and air facilities in context to passengers.......2
TASK 2............................................................................................................................................5
2.1 Identifying the impact of heath, safety and protection laws in tourism sector:....................5
2.2 Analysing certain laws that relates under equality in relation to travel agents.....................6
TASK 3............................................................................................................................................8
TASK 3:CONSUMER PROTECTION LEGISLATION IN CONTEXT TO THE TRAVEL.......8
3.1 Contract legislation in context to travel and tourism industry..............................................9
3.2 Consumer protection legislation in relation to the tourism and travel customers................9
TASK 4..........................................................................................................................................12
4.1 Ethical dilemmas which are facing by the travel and tourism sector.................................12
4.2 Policies of The Corporate Social Responsibility of travel and...........................................15
Tourism business.......................................................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
In terms related to tourism sectors are expanded in vast areas and they are doing business
globally among the world. As many people are attracted with the services which the tours
operators are proving and that the reason of rapidly increasing business activities. There are
various government norms which every tour operator had to follow to maintain there stability in
the global market. Tourism becomes an important source of earning and also provide
opportunities to people to travel round the world. There main object is to provide rules and
ethical behaviours in the society and also save environment for such factors which affects their
working.
Present report is based upon the legislation and ethical behaviours in the tourism sectors.
Report will include the legal issues and rules regarding framework and condition for passenger
relating to tourism sector. It also includes the general principles of heath, safety and protection of
laws causing impact in hotels. Further it analysis the various contract which is to made and
consumer protection laws in relation to tourism sector for customers. Lastly the report ends up
with Corporate Social responsibility an ethical dimensions faced by the travel agencies in
tourism business sectors.
TASK 1
1

TASK 1: THE LAWS, RULES AND REGULATION
REGARDING FRAMEWORK IN THE
TOURISM SECTOR
1.1 Laws and Rules in tourism field in UK
◦ Laws and regulatory framework in
England
English laws are such laws which are
based on common law legal system and
implemented on people and society. Theses laws
are enacted by the parliament of the country and
bound on the public to follow it (Hatzopoulos
and Roma, 2017). As theses laws are imposed on
companies also to take fair decision in relation to
their employees welfare and people who are
linked with them. These laws are amended form
time to time due to changes in environmental and
provide justice to the people who area connected
with such crime. Rules are mostly imposed by the
government so that society acts in ethical way
and behaves well in the country (Maxim, 2019).
The right to impose and enact law is in hands of
power of queen. They also had the power to
change the laws. As laws are classifies into two
categories and they are based on crime
committed.
 Civil Law: Such laws which are related
to civil matters are termed under the civil
laws. Mostly the cases related to theft,
forgery and fraud conducted with any
1.2 Evaluating the laws relating to surface, sea,
and air facilities in context to passengers
Regulation are imposed by the To helps the
tours operators to work within the
framework of rules and policies which are
imposed by the government. As many tours
operators follow their own rules and polices
and disrespect the government norms in that
case it is the rights of the public to sue him
under the illegal activity committed by them
(Bellia, Pilato and Seraphin, 2016). As tours
and travel services are needed by every
person in respect of transporting goods and
services or passengers itself prefer to travel
the world. Thus, the business of tours and
travels are growing in recent times. Such
regulatory bodies which helps tours operator
to follow the guidelines issued by Health and
Safety executive, Air Tour Operators,
License and Association of British Travel
Agents (ABTA). The terms of rules
regarding -
 Surface: As per the goods that are
Carriage Of Passenger through Road
Act, 1974, it is the duty to provide
proper protection and safety with the

party or person are punishable under the
civil law (Chien and et.al., 2017). The
person who commit such crime are
punishable with the punishment for 2-3
years as no liability are imposed for
lifetime imprisonment.
 Criminal law: Such laws which are
related to criminal matters such as murder
which results in death or cause any injury
to body or affect their living are punished
under the criminal law (Medhekar, 2017).
They are punishable for more than 10
year or lifetime imprisonment or serious
actions are taken depends upon the crime
committed.
people to reach at their assigned
place and they have to take care
personally that all norms are
fulfilled for the people safety. In
case of people who are physically
and mentally challenge, their proper
safety and use good quality kit to
secure their life.
 Sea: As per Safety of life at Sea
(SOLAS), it is an international
maritime treaty which set some
norms and standards while
delivering carriage to the passenger
through sea. As natural calamities
and various other activities can
affect the stability of the goods and
services (Greenwood and Dwyer,
2015). The major role which the

Various sources of law which regulated in
tourism sectors are as follows:
 Customs: This sources of law runs from
the ancient times. As these laws are not
written they are usually given on the
bases of crime committed. Thus, the name
itself defines as the customs which means
to change the rules or implement them
according to the nature of crime.
 Common Law: In this the judgement or
decision ins made by the judges sitting at
the courts and they can refer the decision
from previous cases as well. As court can
refer the previous cases decision and
provide the judgement accordingly (Van
der Wagen, 2015). In such case they have
to follow various laws and rules which is
imposed by parliament for the fairs
decision. In case the matters related to
tours and travels, the judgement is given
regulatory bodies have to follow is
providing life saving jackets to the
passengers while travelling at sea.
This helps them to protect the life of
people and also take care of their
safety norms.
 Air transport: It is covered under Air
transport convention and protocol
which set some norms imposed in terms
of air travelling is that they restrict them
to land at any such area which are
covered under restricted area.
Passengers are to dropped and lifted
safely at their proper destination and no
such stunts are shown which entertain
people. Travelling through air is the
most risky nowadays due to lot of cases
happening while travel through air
(Laitamaki and et.al., 2016). That's
the reason government had imposed
strict rules regarding the air companies
and the pilots and also for customers to

by referring the rules mentioned under
National Tourism Policy.
 Statue Law: The rules and regulation
which is enacted by the Act of parliament
and they only have the rights to amend it
and changes it according to the changes in
time. The rules are made for the welfare
of the people and they are bound on the
society to follow it.
For any such issue relating to travel and
tourism, people has right to reach to the court for
justice (Moghavvemi and et.al., 2017). As if they
feel that crime is committed regarding the
payment or making misleading broaches which
affects their holiday can reach court for
compensation from the travel companies. As
many travel companies just to earn money
commit fraud and they reflect or make fraud
itinerary regarding their holiday package which
affect the interest and their time to spend
holidays with their families.
take care while travelling.
TASK 2
2.1 Identifying the impact of heath, safety and protection laws in tourism sector:
According to Health and Safety Act, 1974, TUI Group is responsible to provide
appropriate care for their employees and staff at the work premises in the Hospitality. So that
they can work care free and also provides training working easily in hazardous place. Mostly
cases occurs of not providing proper training which affect the working of the staff and also
damage the reputation of the hospitality (Wang and et.al., 2016). They provide certain duties in
the hotel managers to execute their staff by providing proper safety kit and make it is as rule that

every employees while at the time of work had to wear it. This rule is made by the government
as well and it is bound to follow by hospitality and the staff working in the hotels.
According to General Data Protection Regulation, TUI group had around 380 group
owned Hospitality which means that they are secured with large number of data which is based
on their goodwill of the hospitality. As many competitors use various techniques to hack the
strategy to be famous that the reason mostly hospitality companies secure their data with high
protection (Olya and Mehran, 2017). They also didn't involve their staff and other employees
who are engaged with their business to share the data. There are more chances of infringement of
data which affects the reputation in the market. Thus, TUI group secures the hospitality's data
with high rated technology which is note easily hacked by the hackers and also their rights are
secures if anyone commits to hack it.
Under the Employment Protection Act, 1978, TUI group hospitality are responsible to
take care of their staff by discussing their problems which occurs at the time of working. The
rights are secured if they provide them proper training and also motivated them to increase more
customers in their business (Hatzopoulos and Roma, 2017). They have to maintain the close
relationship with the staff so that they feel motivated and respected and also involves
engagement of their work In the hotels.
2.2 Analysing certain laws that relates under equality in relation to travel agents.
Equality laws focuses on that concept that everyone in the organisation are to be treated
equally. Tourism industry legislations instruct that tourism providers to treat everyone making
access to the goods, services irrespective of their age, gender, race or disability(Hall, Gossling
and Scott, 2015). The Equality Act, 2010 regulates the equal behaviour with all the citizens and
employees working in the organisation by clarifying and simplifying the law by eliminating the
inconsistencies. Example, no discrimination is done on the bases of caste and sex regarding any
person at time of recruitment or committing work in any organisation.
It's basically a combination of the act under the Equal Pay, Sex discrimination act, 1975,
Disability Discrimination Act, 1995, and many more. Sex determination Act,1975 generally
focuses on protecting the working of men and women from distinguishing all of them on the
grounds of their caste and gender.

Under the Race discrimination, 1976 has the right to protect discrimination on ground of
colour, religion, nationality, ethnicity etc. and Disability discrimination, 2005 make it more
challenging for the tour agency to discriminate the people in relation to disability(Canosa and
Graham, 2016).

TASK 3

TASK 3:CONSUMER PROTECTION
LEGISLATION IN CONTEXT TO THE
TRAVEL
AND TOURISM INDUSTRY
3.1 Contract legislation in context to travel and tourism
industry
Legal framework in the travel and tourism sector re
covering so many aspects which are dependent on
different parties involved in the contract. The laws and
regulations relates to the equality and contract
legislation in relation to the travel and tourism
customers.
Contracts are basically legally binding
agreements and also be classified as promise or
promises which the law enforces on the binding parties.
A legal contract only formed when both the parties
intendly agreed to all terms and conditions of the
contract(De Grosbois, 2016). The contract of package
holidays travel and tourism only formed when the
customers stated their demand to the different tour
operators and ensure that their demands will meet and
after the demand is seems to meet and both parties
agreed to package holidays than it is the responsibility
of tour operator also to ensure that all services are
provided to the customers.
3.2 Consumer protection legislation in relation to
the tourism and travel customers
Travel and tourism and the consumer
protection act, 2015 set the rules for retailers on
pricing, and these are applied to all the retailers.
There are certain exceptions to this particular
pricing rule which considered to be goods which
are part of the services say food which included in
bed and breakfast. It is the responsibility of the
travel assistant and tour operator to provide the
best service to the customers for which they have
paid.
The effective and efficient services will
help the customers to satisfy their needs and wants
of the customers which is ultimate benefit to the
agency itself in retention of more customers and
earning of larger amount of profit. consumer
protection is basically a group of laws and
organisations which are designed to ensure the
right of consumers and business. competition and
reliable and accurate information in the market
place(Fennell, 2015). This all is designed to
prevent the business that are engaged in fraudulent
activities or specific unfair trade practices from
earning an advantage to the competitors which is
directly unfair to the consumer in all way.

Under the package holiday regulation 1992,
it is concluded that package holiday must consist
of the combination of at least two services before
it have classified package holiday. if the tour
operators has agreed to meet the demand of the
customers by providing the accommodation they
must endure that they are responsible for fulfilling all
the demands by providing them the efficient and
effective services under the legislation of contract. No
party can deny to the contract once made (Del Baldo,
2016). This is also has to done with that customers has
to pay for the holidays package which includes the
flight and other accommodation. Any breaches into the
conditions of the agreements will be liable by the
responsive party.
A contract in services and travel and tourism,
tour operator is responsible for all the services that
have been booked by them, for the customer's
agreement or contract which is based on all the
services. If the tour operators does not provide any of
consumer protection focusing to protect the rights
of consumers.
This act is completely linked to the consumer
rights and the formation of the consumer
organisation which directly help the consumers in
making the better choices at the market place and
also able to get help with the consumer
complaints. Government organisation, self
regulating business organisation like consumer
protection agencies etc. are some organisation
which promotes the consumer protection.
Consumer protection law is basically law
which regulates private law relationship between
the individual consumers and a different business
who are selling the goods and service to the
customers to satisfy their needs and wants. Under
the law of torts, it is the responsibility of the
employer to take care of their employee and
protect their rights while Woking at the hazardous
places. If they commit any breach they are