MG410 Career Viewpoint: Research Report on Tourism HR Executive

This report explores the role of a Junior HR Executive in the tourism industry, analyzing the skills, knowledge, and experience required for success. It uses both primary and secondary research to examine current trends impacting the tourism sector, including technological advancements, reduced amenities, and innovative food and beverage offerings. The impact of globalization and technology on the industry is also discussed, highlighting the importance of communication, intercultural sensitivity, and HRIS knowledge for HR professionals. The report concludes with a personal evaluation of the author's suitability for the role and future career aspirations, emphasizing the need for continuous skill development and adaptation to emerging technologies. Desklib offers a wealth of resources, including similar solved assignments and past papers, to support students in their academic and career endeavors.

CW1 Career Research Report
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Contents
INTRODUCTION...........................................................................................................................3
Analysis and application..................................................................................................................3
Trends which impact on the tour & tourism industry..................................................................3
The Skill and experienced required for Junior HR executive in tour & tourism industry...........5
EVALUATION...............................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
The primary aim of this report is to identify the importance of new trends which is directly
impact on the tour & tourism industry. In this report, it will be selecting the Job profile- Junior
HR executive in tour & tourism industry. Afterwards, I will conducting both primary &
secondary research in order to focus on the tourism industry. Moreover, I also focus on the
different skills, knowledge and experience requires for managing and controlling business
operational tasks within tourism industry.
Analysis and application
Secondary Data Analysis-
It refers to the analysis of existing data or information collected by other people.
Researcher can be used secondary analysis and affords opportunity to collect or gather
information from articles, journals, newspapers and publications.
Trends which impact on the tour & tourism industry
In recently, tourism industries are continually disrupted by new trends and innovations,
and there is no exception to this. Keeping pace with emerging tourism trends that help enterprise
to stay competitive. Being a graduate in Hotel management, there are some common skills
require when a candidate applied for the position of “Junior HR executive”. Here are explained
the different changes which occurred in the tourism industry.
Changes occurs in hospitality industry
Technological Advancements- An adaptation as well as integration of modern technology
which has been captured over past decade. Nowadays, A modern technology which may be used
by tourism industry. Now become it necessity as per demand for low contract guest experience
and continues to grow business (Aloudat, 2017). For example- hotel and restaurants are
providing facilities of scannable QR codes to operate check in and out service. Mobile room key,
in app ordering. Hospitality industry made almost every aspect of tourism experience accessible
through mobile phones.
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Reduced Amenities- To provide safe, more hygienic environment. Many hotels and
restaurant are removed all essential items from rooms. As time goes, it would require to do some
changes in the services. It continue to progress their excellence amenities, offerings. Moreover,
Hotel can be utilised the better research survey and feedback, gauge which amenities should
return.
Innovative food & beverage offerings- in tourism industry, it is important to select or choose
right menu for client according to the demand. Enterprise will be adapting the new normal social
distancing and modifying layout, structure or services. For example- Reservations and pre-
booked time slots have been maintained by restaurant, hotels.
Impact of globalisation and technology for tourism industry
The globalisation has resulted in the increase of modern technology and development of
artificial techniques which is mainly adapted by tourism industry. The concept of globalisation
has helped reduce price or cost, enhance operational activities and also improve the customer
experience (Grobelna, 2017). Globalisation has been rapidly increasingly demand of modern
technology in which establish a strong communication, guest service systems.
On the other hand, Globalisation impact on the tourism influence the different factors:-
unlimited access to data or information, development & constant modernization the
accommodation services, free markets and Foreign trade related to them. In this way, it has been
identified the tourism enterprise expand their business networks in the international markets,
Considerable demand for travel services and always maintain high level international
competition.
Primary data analysis-
In this research method, it has been conducting the primary research by using interviews,
which means that targeting manager of tour & tourism industry. To identify the opinion or view
point of selected respondents. Usually, It has selected 2-manager of tour & tourism industry.
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Interview Questions
Q.1 how could you understand the significant role of globalization in tour & tourism industry?
 Manager-1: he was said that globalization greatly affect tourism as industry. It will be
increasing higher employment rate, average income index a country that have increase
number of travellers.
 Manager-2: he was said that tourism industry become much more different because of
multi-cultural nature. The significant role of globalization in workplace to encourage staff
members, provide equal opportunity in term of employment to server best
accommodation, luxuries services.
Q.2 what are different trends which will impact on tour & tourism industry?
 Manager-1: he was said that use of modern technology is one of the important trend
because it is directly impacts on tourism industry. It will be increasing the performance,
speed and efficiency of operational activities.
 Manager-2: he was said that development of sustainability, personalised service rising the
demand of tourism enterprise. Through trends, the potential consumers are attracting
towards organisation or brand.
The Skill and experienced required for Junior HR executive in tour & tourism industry
For specific job role as Junior HR executive, there are common skills required to do their
work well.
Communication Skill- It is the most frequently Skill in junior HR job. Communication is an
essential part of HRM, as professional is linked between business and employee (Ladkin and
Kichuk, 2017). It helps the business to interact and communicate with multiple stakeholders, and
influence staff members to achieve their desirable goal or objective.
Advising- it is one of key HR skill which is mainly used at the time of collaboration with
stakeholders. It is able to suggest or advice staff members, manager regarding personnel issues.
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Intercultural sensitivity & language skills- this skill plays important role to understand the
specific need of client. It is always practices for managing & retaining people that can differ
tremendously between cultures.
HR knowledge and Expertise- the expertise and knowledge are mentioned as essential HR
skills. The educational background in HRM or industrial as well as organizational psychology
(Reichenberger and Raymond, 2021). This type of knowledge is helping in doing most of skills,
competencies and handle the business tasks such as selection, recruitment, data reporting and
personnel processes.
HRIS knowledge- information systems are the digital counter-part of the side of HRM. It
is an essential aspect to knowledge about HRIS and use in the different organization operations
such as payroll, benefits and rewards. Knowledge of information system is become consider as
prerequisite for Junior HR jobs and consider an important term.
EVALUATION
The Evaluation has made on the basis of skill and knowledge which requires for HR Jobs
used in the tourism industry. The primary role of Junior HR executive is to handle different kind
of business operations such as employee engagement, selection and recruitment, training
development etc. On the basis of person experience, I have been shared the interest in Human
resource jobs, initially I am very interested to this role in tourism industry, I always thought this
type of job is suitable for me because of my skills, knowledge. I have been achieved the
educational qualification in management field. So as, it have already gained a lot of knowledge
and understand what are different requirements of tourism enterprise. Sometimes, it relates to
potential choice of junior HR executive in tourism industry (Sonnenschein, 2020). Nowadays, I
have analysed the high competition level so that it become great opportunity for me to place in
good tourism organisation. Being a recent graduate in management field, it is very important for
me to establish own career in tourism industry. That’s why, I believed that role of junior HR
executive become consider as an emerging with tourism enterprise.
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in my personal views, this is vast areas where I am explored my own skill and achieve
personal growth. In future, I have decided to become achieve position in step by step manner.
This can possible when I have tried to improve skills and adapt the new emerging technologies.
The knowledge and expertise in technology will support for me to perform business tasks easily,
moreover it can easily fulfil all essential need or requirement for consumers in tourism industry.
Furthermore, I have already good communication skill which is always help me to overcome any
kind of complex situation or condition in proper manner. Sometimes, I thought that effectiveness
of skill, knowledge and experience which will support in future to acquire more information or
data. In my personal career growth or development, I have taken some suggestion from my
supervisor and then can perform tasks accordingly.
Additionally, On the basis of evaluation to focus on the changing trends in the tour &
tourism industry. This is always inspiring for me to improve skill and gain more expertise in
modern technology. In future, I can achieve personal as well as professional growth and
development.
CONCLUSION
From above discussion, it has chosen the Job profile- tour operator or executive in tour &
tourism industry. As per analysis, it has been described both primary & secondary research and
also focus on the changing trends within tour & tourism industry. Furthermore, it can be
identified the different skills, knowledge and experience which may support for handling
business operational activities. However, it has analysed the Skill and experienced which
requires for position of Junior HR executive, because it plays important role in tourism
enterprises.
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REFERENCES
Book and Journals
Aloudat, A.S., 2017. Undergraduate students’ perceptions of a tour-guiding career. Scandinavian
Journal of Hospitality and Tourism. 17(4). pp.333-344.
Grobelna, A., 2017. The perception of job-related motivators when choosing a career in the
tourism and hospitality industry-A comparative study between Polish and Spanish
students. International Journal of Management and Economics. 53(2). pp.84-106.
Ladkin, A. and Kichuk, A., 2017. Career progression in hospitality and tourism settings.
Reichenberger, I. and Raymond, E.M., 2021. Tourism students’ career strategies in times of
disruption. Journal of Hospitality and Tourism Management. 48. pp.220-229.
Sonnenschein, K., 2020. Professional socialization and career development of Chinese
international tourism and hospitality students and graduates: A revised
framework. Socialization in higher education and the early career: Theory, research and
application. 7. p.161.
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Appendix-
Job Description
Job title – junior HR executive
Company name- XYZ pvt ltd
Role and responsibilities-
 Managing and controlling attendance for staff members
 Handling payroll system
 Create or develop data reporting
 Setting policies and procedures
Skills required-
 Communication Skill
 Problem solving skill
 Personal skill
Education qualification required-
 Graduate degree in Management Field.
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