Service Quality in Tourism Industry: Annotated Bibliography

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Service Quality in Tourism Industry
Unit name and code: Service Industry Marketing (MRKT20054)
Name of the student:
Student ID number:
Melbourne Campus
Term 1, 2019
Name of the unit coordinator: (Melbourne Campus)
Name of the unit lecturer: (Melbourne Campus)
Word count: ………………………. (introduction – conclusion sections)
Date of Submission: ………………………
Total marks: 30
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Table of Contents
Abstract............................................................................................................................................3
Introduction......................................................................................................................................4
Annotated Bibliography 1................................................................................................................5
Uysal, Sirgy, Woo, & Kim. (2016). Quality of life (QOL) and well-being research in
tourism. Tourism Management, 53, 244-261...................................................................................5
Annotated Bibliography 2................................................................................................................6
Ghalia, T., & Fidrmuc, J. (2018). The Curse of Tourism? Journal of Hospitality & Tourism
Research, 42(6), 979-996................................................................................................................6
Annotated Bibliography 3................................................................................................................7
Singal, M. (2015). How is the hospitality and tourism industry different? An empirical test of
some structural characteristics. International Journal of Hospitality Management,47, 116-119.. .7
Annotated Bibliography 4................................................................................................................8
Andrades, & Dimanche. (2017). Destination competitiveness and tourism development in
Russia: Issues and challenges. Tourism Management, 62, 360-376................................................8
Annotated Bibliography 5................................................................................................................9
Kallmuenzer, & Peters. (2018). Innovativeness and control mechanisms in tourism and
hospitality family firms: A comparative study. International Journal of Hospitality
Management, 70, 66-74...................................................................................................................9
Conclusion.....................................................................................................................................10
References......................................................................................................................................11
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Abstract
The below report is prepared for exploring the tourism industry by analysing the factors which
can support or hinder the development in this sector of the industries. Tourism represents the
historic and present image of a country through which it shows the culture of the society. The
following report will cover the annotated bibliography of the five articles related to the tourism
sector.
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Introduction
In every country, there are various places which can attract the tourists from different region and
countries and it is the responsibility of the people and system of that country to maintain a proper
image of the country by creating plans and strategies related to the tourism development. The
tourism industry is the most emerging type of industry nowadays because it benefits the country
in social, economic and environmental areas. There are also the negative impacts of the tourism
industry but with the help of the potential of the system of the country, there can be a better
future of the tourism sector.
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Annotated Bibliography 1
Uysal, Sirgy, Woo, & Kim. (2016). Quality of life (QOL) and well-being research in
tourism. Tourism Management, 53, 244-261.
This article is based on exploring the effect of tourism with respect to the quality of life and also
it aims to provide some future suggestions for the tourism industry. It explained the quality of
life from the two views, one is from the view of the people who are residents of that country and
the other from the view of the tourists who visit that country. The literature part of the article
states that the quality of life of the people who live in that country is seriously affected by
tourism in a social, economic and the environmental way. It is also the aim of this paper to
highlight the various study outcomes related to the impact of tourism by the help of data analysis
and the sampling method. The outcomes of this research paper suggested that the quality of life
of both the tourists and the residents of the country get affected by tourism. The studies related to
the impact of tourism helped in finding that the tourism affected the quality of life significantly
on the satisfaction of the tourism's experience and the better standard of life for the people who
are the residents of that country. The experience of the tourist in the country and the activities
included in the tourism helped in contributing to the various fields of life in a positive way. The
field of life which are affected by tourism are the family life, culture life, social life, leisure life
of the residents.
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Annotated Bibliography 2
Ghalia, T., & Fidrmuc, J. (2018). The Curse of Tourism? Journal of Hospitality & Tourism
Research, 42(6), 979-996
The title of this research paper already elaborates about the things which are going to be covered
in it. The main objective of this paper is to examine the effect of tourism on the countries and
how tourism affected the economic growth of the countries. The paper is prepared by collecting
the data of the 133 countries from the years 1995 to 2007. The countries chosen for this research
are based on the availability of data of that country. The data is collected from the World
Development Indicators. In these 133 countries, the 32 countries selected are the one which
completely depended on tourism in the years mentioned above. The researchers analysed the
GDP of the different countries to study the changes in the economic growth of the countries by
tourism. They also used the empirical model to analyse the growth in the economy of the
countries. The findings of this research paper suggested that there are no major effects of tourism
in the growth of the economy of the country. It is also found that the countries which are more
dependent on the tourism industry and the trade industry for the economic growth of the country
are having a very low rate of growth in the economy as compared to the other countries. The
conclusion of this paper stated that some countries become completely dependent on the trade
and tourism industry which lead to the origin of the Dutch disease in the market of the country.
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Annotated Bibliography 3
Singal, M. (2015). How is the hospitality and tourism industry different? An empirical test
of some structural characteristics. International Journal of Hospitality Management,47, 116-
119.
The aim of this research paper is to define and explain the various factors which are involved in
the hotel and the tourism industry and to analyse how this industry is different from the other
industries. They used the empirical model which is made of the structural characteristic. The
structural characteristics mean the factors that impact on the strategic management of the
organisation directly, like capital intensity, competition, leverage, risk, etc. For conducting this
research, the authors used the method of performing the empirical test on some of the structural
characteristics related to the hotel and tourism industry. For comparing the structural
characteristics, the authors prepared a sample from the firms which are present in the S&P1500
index in the duration of the year 1992 to 2012. The financial and the stock information is
collected from the Compustat and some of it from the CRSP security files in the University of
Chicago. The findings of the paper given that the hotel and tourism industry is the one which
faces high risks, high competition because the consumers can switch easily in this industry. It is
also found that the HT industry faces high leverage and high capital intensity as compared to the
other industries because it posses less flexibility and acquires a huge amount of capital
investment. There are many risks faced by the hotel and tourism industry as it requires a long
term investment. The limit of the research paper is that it researched only four factors but there
are also other factors which make the hotel and tourism industry different from others.
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Annotated Bibliography 4
Andrades, & Dimanche. (2017). Destination competitiveness and tourism development in
Russia: Issues and challenges. Tourism Management, 62, 360-376.
This research paper aims to evaluate and examine the issues and challenges face by Russia while
the planning for the sustainable tourism development in the country considering the changes
occurred due to the new policies of the border and other factors. The issues which are hindering
the development in the tourism industry and will also hinder in the future are discussed in it. The
authors performed this research by collecting the information from the other researches and the
literature reviews related to the tourism industry o Russia. They also compared the tourism
competition report of Spain, the US, Vietnam, China, and France with the report of Russia. Some
of the issues which are found by the researchers that are affecting the tourism industry of Russia
are the conflicts due to political condition and the government as it doesn't remain constant.
Another one is that the visa policies of Russia are complex because of the changing government,
it becomes difficult to get the visa of Russia. The rules and regulations regarding tourism and the
tourists are also different and complex so the tourist doesn't prefer to visit Russia. The security
and safety provided by the country to the tourists are weak and also the openness of the country
with the international countries is also complicated. The image of Russia in the world is also not
supporting the development of the tourism industry of the country. The conclusion of the paper is
that the tourism industry is never in the list of priorities of Russia so there is need to improve
policies of the country for tourism.
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Annotated Bibliography 5
Kallmuenzer, & Peters. (2018). Innovativeness and control mechanisms in tourism and
hospitality family firms: A comparative study. International Journal of Hospitality
Management, 70, 66-74.
The research paper is focused on analysing the changes which are occurred in the tourism and
hospitality industry owned by the family firms, in the financial condition of the firm due to the
innovations of the new ideas. The innovation in the family firms in the hospitality and the
tourism industry is not that easy. For conducting this research, the authors compared these family
firms with non-family firms in the same industry on the basis of the financial changes. The
authors analysed the data of 180 firms out of which the 32 firms are of the tourism hospitality or
family firms and the remaining 92 firms are non-tourism hospitality family firms. The authors
after conducting this research found that the role of innovativeness in the THFF on performance
is the same as that in the performance of non THFF. The control mechanism can be used
effectively in the non-tourism hospitality family firms (THFF) as it is found relevant in this type
of firms but it also has a negative impact on the relationship of the innovativeness and the
performance of the firm. The conclusion of this research paper suggests that the innovativeness
in both types of firms have a positive and beneficial effect on the financial performance of the
firms. The control mechanism is not that much relevant in the family firms.
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Conclusion
The above-annotated bibliography helped in analysing the various factors and areas which are
connected to the tourism development of the country. It also assisted in increasing the knowledge
about the impact of tourism on the economic growth of the country. The current issues faced by
the tourism industry and the hospitality industry were also covered in it along with the reasons
behind it.
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References
 Andrades, & Dimanche. (2017). Destination competitiveness and tourism development in
Russia: Issues and challenges. Tourism Management, 62, 360-376.
 Ghalia, T., & Fidrmuc, J. (2018). The Curse of Tourism? Journal of Hospitality &
Tourism Research, 42(6), 979-996
 Kallmuenzer, & Peters. (2018). Innovativeness and control mechanisms in tourism and
hospitality family firms: A comparative study. International Journal of Hospitality
Management, 70, 66-74
 Singal, M. (2015). How is the hospitality and tourism industry different? An empirical
test of some structural characteristics. International Journal of Hospitality
Management,47, 116-119.
 Uysal, Sirgy, Woo, & Kim. (2016). Quality of life (QOL) and well-being research in
tourism. Tourism Management, 53, 244-261.
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