Report: Legislation & Ethics in the Travel & Tourism Sector

This report examines the critical intersection of legislation and ethics within the travel and tourism sector. It begins with an introduction to the legal and regulatory frameworks, including UK law sources, and delves into specific legislation such as the Health and Safety Act 2011 and the Development of Tourism Act 1969, alongside the roles of key authorities like ATOL, SRA, ABTA, and IATA. The report then analyzes surface, sea, and air transport laws, focusing on passenger carriage and safety regulations, referencing international conventions and acts like the Athens Convention and the Warsaw Convention. It further explores the impact of health, safety, and security legislation, outlining employer and employee duties, and examines legislation related to equality. The report also addresses contract and consumer protection legislation in relation to travel and tourism customers, followed by an analysis of ethical dilemmas and a case study on the Corporate Social Responsibility policy of the Thomas Cook group. The conclusion summarizes the key findings and the importance of ethical and legal compliance for the industry's success.

Legislation & Ethics in the
Travel & Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 legal and regulatory framework of the travel and tourism sector.....................................1
1.2 Discussion of surface, sea and air transport law in context to the carriage of passengers
within the legal and regulatory framework............................................................................3
TASK 2............................................................................................................................................5
2.1 Impact of the principles of health, safety and security legislation on the travel and tourism
sector.......................................................................................................................................5
2.2 Analyse legislation that relates to equality.......................................................................7
TASK 3............................................................................................................................................9
3.1 Contract legislation in relation to travel and tourism customers......................................9
3.2 Explain consumer protection legislation in regards with travel and tourism customers10
TASK 4 .........................................................................................................................................11
4.1 Analyse ethical dilemmas faced by the travel and tourism sector..................................11
4.2 Analyse the Corporate Social Responsibility policy of a Thomas Cook group in travel and
tourism business...................................................................................................................13
CONCLUSION.............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Legislation determines various rules and regulations which are developed by government
for all types of businesses that are operating in the countries. Whereas, ethics refers to the
application of moral principals in which company concentrate on a group or person's behaviour.
For the travel and tourism sector both term are very much necessary in order to operate business
effectively or appropriately. But if this type of companies will not follow these ethics or
legislations than they have to face lot of errors in their business. That's why it is necessary for
them to follow all rules which is made by government in a effective manner. It is very necessary
for all travel and tourism companies who are operating their business in different countries of
UK. So that they can easily implement their rules and ethics accordingly. The main purpose of
this study is to follow all legal or ethics value for making good business in the travel or tourism
sector. This assignment is based on legislation or ethics in travel or tourism sector which covers
several topics like regulatory and legal framework, regulations and legislations related to the
safety and health issues, role of business ethics in travel and tourism sector and consumer
protection legislations (Frans, 2011).
TASK 1
1.1 legal and regulatory framework of the travel and tourism sector.
Legal and regulatory framework:- It is a fundamental method which contain
governmental rules and regulations which is compulsory all the companies to follow all theses
legal rules for running their business effectively and ethically in the country. Now, a days
tourism sector plays a very important role in an economy and also it is a leading industry in the
market. In context to tourism sector their rules and regulations depend upon its working place
which means all the legal formalities varies according to the country.
Sources of UK law:- It has four type of principals which contains European laws,
Legislation, European convention on Human rights and Common laws. All these principals are
explained as below:-
Legislation:- It includes various acts which is made by the parliament who is situated in
London. Legislation is only a body who has power to control over 4 countries, where parliament
of UK involves two houses i.e., House of Lords and House of Commons.
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Common laws:- It is unwritten law in which judges in UK follow doctrine of judicial
precedents. By implementing this, future case of decided on judgements passed previously.
European convention on Human rights:- It is an international convention which
contain human rights and political freedom in Europe.
In context to travel and tourism sector, they contain various laws and regulations which are
described below:-
 Health and Safety act 2011:- In this act include various rules and regulation regarding
travel and tourism sector. In context to this, companies make legal framework in which
they mentioned about the safety, welfare, security and health procedures of their workers
at workplace. The main motive of this act is to focuses on individuals health and safety
where they are affected by the activities of a company. Along with this, it influences
visitors or tourist for visiting at their place without thinking about their health and safety
measures (Gabor, Conţiu and Oltean, 2012).
 Development of tourism act 1969:- The motive of this act is to develop tourism sector
in an economy as well as this act aid the government to get finance from the public fund
make some provisions regarding new hotels and improvement of existing hotels in the
country. With addition to this, both development of tourism act and Health and Safety act
is established by British Tourist Authority and Tourists Boards for England, Wales and
Scotland.
According to Thomas Cook Discovery store, they followed both the above mentioned act as it
helps their sector to operate or manage their company effectively. There are various authorities
which is essential for industries to follow it effectively for performing their activities
accordingly. Following authorities are mentioned as below:-
 ATOL (Air Travel Operators Licensing):- This is a civil aviation authority of UK
where they gives protection to the individuals who are using their air transport and
buying air tickets or any tour packages.
 SRA (Strategic Rail Authority):- The motive of SRA is to provide direction to the
railways industry of United Kingdom and also they have authority for delivering railways
services effectively to its customers.
 ABTA (Association of British Travel Agents):- This agency deals with the travel
operators and travel agents who are worked at UK in the travel and tourism sector.
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 IATA (International Air transport Association):- It is established in 1945where they
deals with airlines in all over the world. The International Air Transport Association
located in Montreal, Canada. Along with this, IATA has around 290 airlines who is
currently observed by an authority which are comes from various 177 countries.
Courts: In UK, there are 4 kind of courts such as magistrate court, civil court, country court and
crown court who deals regarding the problem of travel and tourism sector. In addition to this,
Country Court deals with all those cases who are related with the land or many more. Whereas,
Crown Court is dealing with the Criminal Suits. On the other hand, Magistrates Court and House
of Lords both are dealing with the Criminal and Civil cases.
All theses authorities should followed by Thomas Cook Discovery store, for the overall
development of their company and sector in the world. As it helps their company for deals with
the problems of travel and tourism sector and encourage them to achieve their goals effectively.
1.2 Discussion of surface, sea and air transport law in context to the carriage of passengers
within the legal and regulatory framework.
There are three types of discussions that is based on the surface, air and sea transport
lying in relation to the regulatory and legal framework which are formed by these three system
and their description are given below:
Sea law: This contract law included in the shipping safety and security in an effective
manner. This law also involved in navigational rights, coastal waters jurisdiction and sea mineral
rights. It has also different act that is called The international convention for the safety of life of
sea. “SOLAS” It always directs the people who have facility or courage carrying minimum
twelve number of passengers that ship responsible in order to keep maintain fire or safety as well
as lifeguard equipments so that they can easily protects consumer's life in a perfect manner.
Along with this another act is their that is “The Athens Convention, 1974” which refers the
liabilities of ship or give guidelines for improve the damages which is suffered by their
passengers so that this act provide compensation up to the amount of cost damages for
customer's (Gallent, Mace and Tewdwr-Jones, 2017).
Air Law: According to this act “The Warsaw Convention of 1929” determine the several
rules and regulation of international carriage and also define relate documentation which is also
involves in passenger's death compensation also give them rights so that they can easily claim
against the personal accidental injury. Along with this there is also another act which is “The five
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freedom agreement of 1994” that also came in the process of existence which usually covers all
regulation and rules which all are related with the landing territory crossways for non traffic or
traffic, landing of passengers or cargo and territory in a specified manner.
Surface law: It includes in few laws whereas one is “The International Carriage of
Passenger by Road Act, 1979” which mainly focuses on protecting the rights or interest of
passengers on the board. According to this, kind of act or law always take care of their
passengers by giving compensating facility and also give mental disorders, physical damages for
passenger's convenient. Along with this it also involves in other act that is “Carriage by railway
act, 1972” which also comes in the type of existence in order to give lot of support for
passengers who lost their luggage while the travelling time by railways. That's why these all
rules and regulation are very much necessary for transportation of goods and passengers within
the regulatory or legal frame work in a specific manner.
On the basis of Thomas Cook Retail Limited he is a travel agent and owned by Thomas
Cook group. This company operates several branches throughout the UK. And they also have
19,000 people or employee in their firm. That's why this group or company provide several
issues related with the passenger's safety, which are give below:
Healthy environment should be exist at workplace:
It is very much necessary for this company agent in order to create healthy working
environment at travelling sector so that passengers can easily spend their time in an effective
way without any issues.
Employees are trained towards Passenger's health and safety:
It is essential for Thomas group that they should focuses on their employees as well so
that they can easily guide customers in relation with travelling sector (Hamarneh, 2013).
Should proper entry and exit in the workplace:
The travel agent must be responsible for maintaining their entry or exit for passenger's at
correct time so that they do not need to wait and easily check in or check out in the airways or
railways.
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TASK 2
2.1 Impact of the principles of health, safety and security legislation on the travel and tourism
sector.
The various laws and regulation are established for the purpose of individuals safety,
security and health. In context to, travel and tourism sector, motive of health and safety act is to
protect every individuals at working place through the health and safety regarding issues. With
reference to this act, travel and tourism sector companies maintaining healthy and safety tool in
their organisation for the overall development of individuals. In context to this, employer is
accountable for all those activities which are done by the employees within an organisation.
Also, employer is responsible only when any of the act is done by employees with the employers
permission. On the other hand, employer and both are playing their own role and performing
their activities in the company. There are following measures which is compulsory for for
business to implement in their premises which are described as below:-
 Organisation should maintained healthy and safety working environment.
 In an organisation should have proper rules and regulations regarding entry and exit.
 Organisation should be taken proper Safeguard equipments for their employees.
 Should provide proper training to every individual which is related with the health and
safety measures.
With reference to this, the act varies various duties of both employers and employees in
an organisation which are given as below:-
Employer duties:
 They have right to provide securities to their employees at working place.
 Employers has duty to give medical facilities to their employees.
 Should have proper lightning and ventilation at working area.
 Employers should provide proper and effective training to the employees of an
organisation which is related with the health and safety measures.
 Also, they provide proper information regarding safety of the individuals (Jonas and et.
al., 2011).
Employee duties:
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 Employees should use safety guard measures which is provided by their employees at
working place.
 They also learn or followed health and safety programmes in an organisation so that
employees can easily understanding about the safety equipments.
 When an organisation bearing high risk then it is necessary for employees to use
protective cloth at the working time.
According to the Data Protection Act 1988, it is developed for travel and tourism sector
by the government of UK. In context to this, company has right to store every single information
regarding their customers, suppliers, employees and so on. Also, they make sure that no one can
leak their employees information such as bank details, house details, contact number and many
more within an organisation. In Data protection act 1988, contains eight principles which are
described as below:-
 Principle 1:- The employees gives all its necessary information to the company and they
stored all the data in a computer which soul be consent. Along with this, consent should
be free from fraud, force, undue influence and many more.
 Principle 2:- Company has no right to use their employees details for any other purpose.
If a company want to use it then they it is compulsory to take permission from the
employees for using their information. So, the information which is given by an
individual are used for specific time period.
 Principle 3:- Employees should provide adequate information to the company as it
should be seems like an enough for an organisation.
 Principle 4:- Data of employees must be correct and up to date.
 Principle 5:- The data of employees cannot be store by a company for longer period of
time.
 Principle 6:- Company can use their employees information which should be considered
as a right of the individuals (Jonas and et. al., 2011).
 Principle 7:- Company is responsible for protecting individuals information within an
organisation.
 Principle 8:- All the data should be used for organisation purpose and it is not leaked by
anyone.
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With reference to Thomas Cook Discovery store, they implement health and safety
measures for the development and protection of every individual in an organisation. Also, both
employers and employees of the company performs their activities which helps them to take
necessary actions regarding their safety. Also data protection act aid their company to stored
necessary data of employees for the purpose of safety and security. This act create a image of a
company at market place which encourage people to develop their interest at travel and tourism
sectors.
2.2 Analyse legislation that relates to equality
Equality: This is very important term which on the people equality that all individuals should be
treated equally in any kind of situations or discriminations. Therefore, in context of law all
individuals are equal in a attractive way.
Discrimination:
It is the process of treating person unfairly because it depends on their characteristic
process like who they are and how they have been treated differently without any discrimination.
It involves in different types that is Direct discrimination, Indirect discrimination, by association
or perception and harassment etc. For example: Thomas cook retail company mainly select
individual or group due to some differences like age, sex, caste, religion and so on. So that they
can easily choose any candidate in order to create good culture at workplace. Therefore, this
company follow this strategy for increase their company demand in an effective manner. There
are few discrimination act and legislations which are related with people or individual are given
below:
Employment Protection Act, 1998: According to this act, several provisions are come
in relation with security systems that all are related with employee's protection or their safety
issues at working environment. It can be applied on both sectors that is public or private sector.
Along with this, this type of act offers the maternity leave for employees or employer as well
within in the organisation. Therefore, this act is very important for making better environment in
travel or tourism sector (Lashley, 2016).
Sex Discrimination Act, 1975: This act comes under the existence with the specified
aim in order to protect women and men from several discrimination on the situation of sex or
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marital status. This kind of act usually concentrate on the employment, education, training and
development and harassment etc. It also offers equality for all individuals who have several
genders which also helpful in order to maximize their involvement in the tourism business in an
effective manner.
Disability Discrimination Act: As per this act it offers security to an individuals who are
mentally or physically disturbed. In this any of the other business activity accomplish by the
other people or employees who are already indulge and very good in this act such as
employment, or education which are helpful or using various services due to individual's
disability. This process enhance the motivation of disabled person in order to get involvement in
tourism and travel activities without facing any problem or issues, so that this act influence them
an they can learn something new in a better way.
Employment Protection Consolidation Act, 1978: This act usually focuses on certain
elements in regards with the right of employees or it also involves in the other term of
employment where they can get high secure level in an effective manner. Therefore, this act
maximise the insolvency of employees with high efficiency in a good way.
Human Rights Act, 1998: This act also comes in the existence in the year of 1998
through UK government that mostly concentrate on the individuals rights that is equally treated
through other like fairness, dignity and lot of respect, it also protects all kind of age groups like
poor, rich, old, young under the human rights act 1998. It also gives equality toward the
employees on the behalf of their qualification at the time of selection or recruitment in the
relation of travel and tourism in a effective manner (Lovelock and Lovelock, 2013).
Therefore these all act are responsible or necessary for every situation in the travel or
tourism sector so that Thomas group can easily guide their people or passengers in an
appropriate way. The main thing is that they have several type of act for any kind of individual
or employees as well that is very much helpful for making good environment at workplace with
lot of working efficiency.
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TASK 3
3.1 Contract legislation in relation to travel and tourism customers
Contract:- It is a legal agreement which is done by two parties for achieving a common
purpose and objectives. Along with this, contract includes all the rights and obligation of both
the parties which is enforced by the law. In context to, travel and tourism sector contact plays an
essential as they make agreement between the two parties i.e., passenger and the travel company.
IMPORTANCE OF CONTRACT:-
 Travel company should provide an information regarding its contract to their customers.
 Also, it is compulsory for a travel company that to informed their consumer that they
establishing a contract between them.
Along with this, it contains various form of contract which are described as below:-
 Unfair terms in Consumer Contract Regulation, 1999:- According to this, act the
motive of government is to protect their customers not because they are not behaving
well with suppliers. Along with this, it can be done because they signed a contact with
customers in which terms and conditions are mentioned. If a tourism company not made
come changes on their goods and services by taking a consent from customers, then it
will be considered as an unfair practices.
 Sale of Goods Act, 1979:- This act is formulated by the parliament of UK, where the
contracting parties are binned to do transaction related to transfer of goods from the seller
to the ultimate consumers in monetary terms which is known as commodity price. Like,
barter system is not considered for repaying about the services which is provides by
tourism companies to their customers (Lovelock and Lovelock, 2013).
 Supply of Goods and Services Act, 1982:- The motive of this act is to provide good
quality of product and services to their customers which should be affordable to them.
For example, Thomas cook, provide good accommodation or healthy and safety
environment to their customers, then it will encourage others to visit their company and
do experience their services.
 The Consumer Rights Act, 2015:- In this act, they protect their customers from any
unfair trade practices as it could affect customers or can affect their buying process . In
instance to Thomas cook, they provide improper information to their customers which
directly affects the buying behaviour of customers.
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In context to travel and tourism sector, these act says that the terms and condition of
contract which made between the travel company and consumers. In addition to Thomas Cook
Discovery store, that company should provide necessary information to their consumers about
the contacts in which both the parties can achieves their common goals accordingly.
3.2 Explain consumer protection legislation in regards with travel and tourism customers
There are different types of consumers legislations which is framed through the UK government
with the aim of protecting interest or rights of every individuals or consumers that ensure it not
should be violated through travel and tourism company's agents as well as business owners. It
also includes in several kinds of act which are given below:
Package travel holidays act 1992: This act mainly about the various informations that
mostly provided by tour operators before booked a holiday ticket and before holiday starts. This
act ensures that tour operators or holidays companies that they are re3sponsible for the overall
performance of holiday contracts that includes in different kind of services such as hotels,
airlines, cruise operators and so on. It also involves in the low cost amount of money for each
individual so that they can easily book their tickets in an effective manner. This act also provide
safety and securities for their customers so that they can enjoy without any issue in an
appropriate way.
This act also offer different program like if an individual suffered an accident from
abroad during the flight than a person can take action against that airlines instantly (Mawby,
2014). It also give customers health insurance in order to make them happy.
CPUTR 2008: This act stands for consumer protection from unfair trading regulations
act 2008. it protects the interest or rights of the customers from any kind of unfair trading
practices which is mostly done or accomplish by the providers. On the other side, The consumer
protection act 1987 that is the act in which duties and rights of customers or supplier have clearly
mentioned. It determined the legal duties of suppliers in order to offer adequate information with
appropriate details of any product which is formed by several safety laws and health issues in
countries. It also helps in prohibits unfair practices of businesses which are following in different
things:
 Define the liability of product.
 Unfair practices of trade restricted.
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 Supply poor quality of product is prohibited
In context of Thomas cook retail company limited they follow several kind of activities
which is performed by their management system in order to make suitable plan or though which
are covered in few policy, are given below:
Firstly company has to create strong relationship with several suppliers who provide
better services to their customers.
Secondly company has to develop no changes strategy during the travelling activities in
order to make discipline at workplace in an effective manner. So that customers can easily gain
good experience in a better ways.
TASK 4
4.1 Analyse ethical dilemmas faced by the travel and tourism sector
Ethics mainly refers to the ethical or moral values which leads the several kind of people
and their behaviour. Commonly business ethics determine the study of business issues like
decision making process in which several issues of what is bad or what is good kind of issues can
be solved in an effective manner. This is very well known elements in the business which refers
to oxymoron by few scholars (Sharpley, 2018). There are different kind of business issues which
arises by people when misrepresentation kind of issues has been created. Other issues like
exploitation of employees, pollution and industrial waste from huge organisations. Therefore,
business need to manage their ethical business issues by honesty, reliability etc. the basic reason
of this this study is that ethics used to determine short or long term effects on the basis of
judgements or action in order to address all business issues or problems in regards with ethics of
business. For the better understanding of this topic Thomas Cook Groups has been taken as an
organisation. So there are several problems or dilemmas which is faced by travel and tourism
sectors, will get covered.
Business Ethics and Morality:
Morality define the different values or beliefs of each individual which identify the right
or wrong ethics for people. Whereas, ethics define the moral study and their application for
defining the rules and bad or good principles for offered situations.
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Ethical theories:
Ethical Dilemmas: In this type of situation individuals can get confused in regards with
their good or wrong scenario. For example: Junk food are sold to me at lowest prices through my
friends than to another's in a hotel bar. So that in this case, we both are wrong because it is not
good ethics in order to provide food for me at lower price reason being he is my friend. So in this
case I am also going to wrong in order to take these drinks at lowest prices as the prices are
already fix through the bar owner.
Business Ethics and Law: In this law of rules and regulation several rules comes under
this which are generated by ethics principles. These laws are very necessary for each society
wherein, ethical rules are subjective but not compulsory. Whereas some laws are free from any
kind of ethics and does not have any interrelation with others. Therefore, these all are helpful in
order to define right or wrong data that create ethical issues.
Deontology ethics: In this, theory is based on several causes that determine the
consequences on the other individual. That;s why it can be refers as the doing good in an
attractive manner but whereas, consequences can be clangours for the individual as well as
society.
Consequentialist ethics (Utilitarianism): According to this theory it evaluates the
various reward system of every people it can be said this ethical value for people. On the other
side it can be termed as a actions of consequence when they rewarded more person to one
individual in a effective manner (Stephenson and Bianchi, 2014).
Travel and Tourism Industry:
In this scenario travel or tourism cab defined in the different term, which are fragmented
or diverse also.
 In the travel Industry it manage distribution or transportation sectors like insurance firms
and travel agencies.
 The Tourism Industry exist of improvement sector which offers facilities like better
arrangements, food facility etc.
Thomas Cook group which is one of the biggest joint venture company that involved in
travel and tourist industry due to faces the various issues in order to operate their business.
Therefore, it is necessary for management of Thomas cook group in order to analyse or explain
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ethical dilemmas in the process to overcome issues. There are few issues in regards with ethical
dilemmas are given below:
 Political unstable countries like Russia, Syria etc. that can heavily impact on the travel
and tourism business with respective specific tourist location. Therefore it create ethical
issues in order to increase growth or development for the company.
 On the other side, formulated economic system nations like UK, USA etc. execute on
strict rules and regulations which concerned as documentation along with the long paper
work activity for Visa permit.
Issues: Currently, the dilemmas which are moving most to the travel and tourism business are
include in gender discrimination, sexual harassments and so on. It mainly restricts traveller to
consider twice before decide to travel to specific political unit.
Overcome: It can be get over by ensuring employees about their safety and security at
finished place. For this, government should take certain initiatives in order to protect traveller
from act of terrorism related activities.
4.2 Analyse the Corporate Social Responsibility policy of a Thomas Cook group in travel and
tourism business
Corporate Social Responsibility consist self relation of business model that helps the
company in order to make social or responsible towards their stakeholders and public as well.
Mainly it involves in different activities like equal opportunity, environmental protection and
practice of sustainable developments. In this tourism organisation should also communicate with
the local government authorities in order to analyse the needs of society or people in a effective
way (Swanson and Brothers, 2012).
Travel or tourism business of Thomas cook group interact with local government
authorities in order to satisfying customer or society needs and requirement. This type of
organisation can be define as the CSR mainly focuses on fulfilling the desired goals , different
type of targets, several sources, social able values towards their savings. The main objectives of
this business is will be to domain natural or original sources so that they can expand their
business in travel or tourism sector. Behind this respective organization and their goals or
objectives are also formed in financial aspect for motive of charity. Therefore, CSR can cover
offering support to the wildlife, effective cost rate for the passengers in order to advertise social
values in a effective manner. In order to complete this responsibility as well as duty organization
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would need to engagement of their workers and fund for motive of charitable trusts. In the
current stage of globalization, company has to offer CSR values to retain the community also
impact for its welfare. For the better understanding of this topic best example is also Thomas
cook as it is a wide organisation. It was the one company who generate the holiday package
concept in order to enhance social responsibilities in an effective manner (The Human Rights
Act. 2018).
CONCLUSION
From the above mentioned report, it has been concluded that, tourism sector plays a very
important role in an economy and also it enhance their growth at the market which influence
individuals to enter at travel and tourism sector. The motive of this sector is to remove level of
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discrimination and treat entire individual at equal basis. Along with this, travel and tourism
sector develop legal framework for operating their business activities effectively. Also, it is
examines that how health, safety, and security legislations principles creates a impact on travel
and tourism sector. Lastly, this is analysed that ethical dilemmas and corporate social
responsibility plays essential role in travel and tourism businesses as it helps them to take right
and effective decision in order to accomplish organisational goals and objectives.
REFERENCES
Books and Journals
Frans, G., 2011. Space tourism, private spaceflight and the law: Key aspects. Space Policy.
27(3). pp.146-152.
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Gabor, M. R., Conţiu, L. C. and Oltean, F. D., 2012. A comparative analysis regarding European
tourism competitiveness: emerging versus developed markets. Procedia Economics and
Finance. 3. pp.361-366.
Gallent, N., Mace, A. and Tewdwr-Jones, M., 2017. Second homes: European perspectives and
UK policies. Routledge.
Hamarneh, I., 2013. Corporate Social Responsibility as a competitive advantage in Tourism
sector. Journal of Tourism & Services. 4(7).
Jonas, A., and et. al., 2011. Determinants of health risk perception among low-risk-taking
tourists traveling to developing countries. Journal of Travel Research. 50(1). pp.87-99.
Lashley, C., 2016. Business ethics and sustainability. Research in Hospitality Management. 6(1).
pp.1-7.
Lovelock, B. and Lovelock, K., 2013. The ethics of tourism: Critical and applied perspectives.
Routledge.
Mawby, R.I., 2014. Crime and disorder, security and the tourism industry. In The Handbook of
Security (pp. 383-403). Palgrave Macmillan, London.
Sharpley, R., 2018. Tourism, tourists and society. Routledge.
Stephenson, M. L. and Bianchi, R., 2014. Tourism and citizenship: Rights, freedoms and
responsibilities in the global order. Routledge.
Swanson, J. R. and Brothers, G. L., 2012. Tourism policy agenda setting, interest groups and
legislative capture. International Journal of Tourism Policy. 4(3). pp.206-221.
Online:
The Human Rights Act. 2018. [Online]. Available
through:<https://www.equalityhumanrights.com/en/human-rights/human-rights-act>
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CONCLUSION
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