Personal and Professional Development Plan for Tourism Management

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Personal Skill and Professional Development Plan
Student Name:
Student ID:
University Name:

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Executive Summary
The study is a reflective report based on the process, which are required for a person in the
tourism organization. Different requirements of the workers are analyzed in this situation, along
with an identification of self-learning procedure. After that, a professional plan is made for the
tourism manager along with a short explanation of interview method.

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Table of Contents
Introduction......................................................................................................................................4
L01: Investigate several values in the process of self-learning and professional development......4
Explain main advantages in professional development of different stakeholders (P1)...............4
Analyse the expectations of worker regarding competencies and skills (P2).............................5
L02: Evaluation of own competencies, skills and several learning methods..................................6
Evaluation of individual skills and capabilities for Tourism supervisor (P3).............................6
Give details about the learning theories to initiate the professional and personal development
methods (P4)................................................................................................................................7
L03: Design a personal development plan (PDP)............................................................................8
A plan to enhance the chosen competencies and skills regarding tourism sector (P5)...............8
L04: Give details about the skills services within industry and skills for a specific job...............10
Having an interview for the post of Tourism manager (P6)......................................................10
Evaluating crucial strengths and flaws of the interview process (P7).......................................13
Conclusion.....................................................................................................................................15
References......................................................................................................................................16

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Introduction
In recent time, hospitality sectors mainly rely on interpersonal involvement or personal skills in
such jobs. However, it is necessary for the workers to show the exemplary skills in this industry.
They have to give best communication skills while dealing with consumers. Several tactics in
professional development enhances the employee’s skills. In this context, it will find that
proficient qualities of workers remain same during their careers. Globus is a well-known tourism
sector, which strives to give best experiences of travelling to their consumers. In the region of
UK, this sector offer travelling package at affordable price for their consumers. The recent task
emphasizes on the professional skills and several personal development plans needed for being
an enhanced manager in tourism sector. Additionally, the advantages of interview methods and
development in professional skills are drawn within this report.
L01: Investigate several values in the process of self-learning and professional development
Explain main advantages in professional development of different stakeholders (P1)
As noted by Dravid et al. (2011), professional development is the most significant job for a
worker that directs in the development plan for an employee. By using this process, a person may
develop his ability and turn into more capable to perform a task. The benefits of professional
development method are as pursues:
Enlarge preservation
By adopting the professional development plan for a worker, the company is allowed to develop
their employees more potent to a job. Further, this will support a sector to encourage their
workers in spite of eliminating them. However, this method is costly for the tourism sector.
Develop more innovative and enlarge the confidence
As opined by Lowden et al. (2011), professional development is one of the best effective tools,
which develops workers more eligible and potent for doing a job in large groups. Further, this
process enlarges the innovative thinking of employees along with improving their confidence
level. In an organisation, professional development may be useful for involving employees in
different tasks that are requiring better efficiency from employees.

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Improved progression plan
The succession plan is an important task for an industry that may be proven efficient to create
potent and best leaders from team. In spite of recruiting people from peripheral, the company
must capable to engage their employees to giving better opportunity in their careers.
Recuperate the sources
For an organisation, the professional development is helpful factor as it supports to direct the
financial system efficiently. Additionally, several natures of workers may also barrier for the
company to implement it.
Developed affectivity
The most significant aspect for a hospitality sector is competence of workers. As cited by Stern
et al. (2012), this process is capable to enlarge the affectivity of workers as they more engage in
their work.
Analyse the expectations of worker regarding competencies and skills (P2)
During the selection process, a worker needs from his colleagues is the capability to withstand
within several situations. In a company, not all the training modules are made equally.
Employees often look for the proper skills to do a work. This may be occurred from an
appropriate education of workers that often develop them prepare to perform a task. As argued
by Blandford et al. (2012), a team leader ensures that employees have clear responsibilities and
goals in the organisation. The main source of development skills is the experience in which an
employee is organizing himself for a job. In an organisation, employees are always looking for
several experiences in the time of their career. A manager has to work with employees to
communicate and set performance standards, which are measurable and specific. These factors
come from experiences in which workers must focus before accepting a candidate. For having
educational qualification, employees are not focused in their task, and they are not arranged any
employee to do the task.

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L02: Evaluation of own competencies, skills and several learning methods
Evaluation of individual skills and capabilities for Tourism supervisor (P3)
In the hospitality sector, a person has to demonstrate excellent interpersonal skills like
establishing appropriate communication with tourists, analyse their expectations and demands.
Besides, he has to take a proper decision that would beneficial for the sectors and employees. As
noted by Zepeda (2013), it is necessary that appropriate study of quality and skills of oneself
must be carried out in the organisation. Further, it would support to develop the qualified skills
along with successful within careers.
In hospitality sector, SWOT study is an efficient tool for evaluating the strength and weakness
according to set of professional skills. Further, it supports to emphasize all the benefits, which
may be achieved by being there of certain competencies and qualities. SWOT analysis of own
skills are presented in a table:
Strength  Must be obtained MBA degree from London University
 Have to attain a training program of 2 years to know about
the post of manger. This training have to achieved from
Roehampton business school
 May work effectively in any pressure situation
 Always take proper and logical decisions to pertain the
problems
 May appropriately supervise time and accomplish all the task
 Can access in learning process and different literatures as I
have got attachment at London university
Weakness  May be nervous at the time of speaking or dealing with
consumers
 Find difficulty towards exchange a few words with
professors
 Less positive while exchanging views and ideas to face the
peers
Opportunities  In global tourism, leniency laws will improve the hospitality

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sector
 Several monuments as well as historic festival create a center
of attention for tourists in UK around the world
 Take part with several linguistic skills as it help in
developing the communication skills
 Utilization of books and digital system would support in
appropriate completion of the tasks
Threats  Class monitor has enhanced communication abilities than me
 Tourism sector remains variable, which are influenced by
political situation
 Several companies are given employment on the basis of 1
year contact and further it renew as per their works
Table 1: SWOT analysis of individual skills
(Source: learner)
From SWOT analysis, it is clear that I have a well-built academic backdrop and this would
support me to obtain sufficient knowledge concerning professional skills in a tourism sectors. As
a tourism supervisor, I turn out to be nervous while dealing with the consumers. Besides, I also
nervous while facing peers and professors. However, it will evident for being a hindrance to
conduct meeting and deal with consumers. On the other hand, my relationship with peers and
professors will be proven to a resource for the opportunity and supportive to overcome my
weakness. Additionally, the enrolment in learning process will support to develop my
communication skills with an organization. However, class monitor has good communication
skills in which he may be good access towards the task as a tourism manger. However, I have
realized that I need more practice in the process of communication skills. Additionally, different
companies give temporary job based on contact. All the aspects occur to be a resource of
probable threat for my career as a tourism manager.

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Give details about the learning theories to initiate the professional and personal
development methods (P4)
For being a tourism supervisor of Globus, it is clear that I have to work with my group to
evaluate the organisational targets. In any hospitality sector, team formation is to an essential
aspect as all the employees are used with an appropriate method. For developing a proper team,
cultural aspects would be evaluated as concerns the working ambience. For initiating
professional development process, Tuckman’s model create the team formation in Globus. In
forming process, leader should be prepared to answer many questions about the purpose of team,
relationships and objectives. However, Storming process supports the teams to be focused on its
targets to avoid becoming distracted by emotional issues and connections. In case of Norming,
roles and responsibilities are accepted and clear as the team may involve in social activities and
fun. Performing and adjourning supports to withstand with the employees in critical situation.
This theory will support me to resolve the conflict situation in teams.
As a tourism supervisor, it is necessary that I have to carry out the self-assessment performance
to evaluate my working protocols. For having self-assessment, STAR methods are one of the
efficient methods to retrospect my earlier actions and decisions. In STAR, S stands for the
situation in which the potential barrier was encountered while T represents the task. However, A
set for an approach, which is used to manage the critical condition. R represent for the results,
which indicates outcomes of the applied process. STAR methods will support me to find the
innovative ideas to moderate the problems within Globus.
L03: Design a personal development plan (PDP)
A plan to enhance the chosen competencies and skills regarding tourism sector (P5)
As noted by Filipe et al. (2014), the major reason for making a plan is to record all the points of
personal development skills like listing strength, personal reflection and self-analysis.
Additionally, PDP will support to highlight on several decisions making skills, which are needed
to accomplish by in Globus. PDP supports to make a proper leadership and managerial skills to
make sure their career development.
Step 1: Evaluation of individual characters

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Well-built points
 I have training experience from well-
known university
 I have a degree in MBA
 I would like to control all the tasks in
allocating time
 I have kept well connection with my
peers and professors.
Areas, which need for further improvement
 While speaking to the large teams and
giving a presentation in front of peers, I
get nervous.
 I discover myself in difficult situation.
 I get nervous while communicating to
my professors.
Opportunities in profession
 MBA degree would give me essential
tactics for having a tourism supervisor
 Several learning classes will support
me to develop my language skills.
 Attend several seminars will support ne
to resolve my nervousness.
Barriers for development
 Hospitality sectors get influenced by
the modification of political rules
 Few peers have superior
communication skills and they may get
the job simply.
Table 2: Weakness and self-strength for PDP
(Source: Learner)
Next step: Setting the objectives
Goals Interventions Help and sources Estimating the
criteria
Assuming time
To develop the
communication
skills
Involve within
groups,
communicate with
peers in the class,
read journals to
improve
communication
skills
Training chances
within several
colleges, peers and
colleagues
Get feedback and
test market from
the university
lecturers
6 months
Increase the Involving within a Seniors, professors Respond from the 4 months

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confidence level volunteering task,
accomplish all the
task in given time
and literatures on
the leadership
style
professors and
achievement
testimony of all
the tasks
To develop the
development
along with
decision making
skills in company
Admittance
valuable
knowledge
concerning the
business protocols,
use of skills within
working
surroundings
Several training
opportunities to
access the
internship program
in several firms
Results and reports 8 months
Table 3: Objectives and sources in PDP
(Source: Learner)
Third step: development of self- target
Short term goals (for upcoming 1 year)
Completing a diploma for the course for manager and having a professional training for progressing in the
verbal communication skill. Moreover, I have to develop my confidence to guide my other team members
as well as to establish myself as a potential leader.
Goal with medium term (for upcoming 2 years)
Work as a supervisor in a named hospitality sector, where I can develop my knowledge and skills.
Additionally, I target for planning a tourism scheme and packages, which is able to draw attention from
more consumers. I also tried to improve my knowledge regarding this sector and become able to identify
the risks associated with the task in the organization.
Long term goal (for upcoming 5 years)
Targeting for a promotion so that I can raise myself as a position of a senior manager in the organization
and become able to take required decisions suited for my organization. Moreover, I will improve my
leadership skill so that I can mitigate different issue varying from a wide range, and provide a proper
working environment to my employees.

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Table 4: Progression of targets within PDP
(Source: Learner)
L04: Give details about the services and skills within industry and skills for a specific job
Having an interview for the post of Tourism supervisor (P6)
The interview for the post of tourism manager will be going to be held at Edinburg in 26th April
2019 by the Globus Tourism in UK. All-important information related to this interview are listed
below along with proper schedule, apparel etc.:
Company Name Globus Forums
Vacant post Tourism manager
Total post 04
Possible Selection process Interview based on Face- to- face communication
Date 26th March, 2019
Venue Edinburg
Time 09:30 am
duration 1 hr 15 minutes
Time granted for interviewee 25 minutes
Basic Criteria of applicants Candidate must acquire MBA degree in Tourism
sector or hotel management.
Or, BBA degree in management of Travel and
Tourism
Or, an certified diploma from an recognized
university having business management as a
subject
2 years of certified experiences is required in any
tourism sector.
Candidate must have fluency in both verbal and
written process of communication.
Leadership skill along time team and time
management is required for the post.
Interview team 5 members
Main members of the board Chief Executive Officer (CEO)

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Human Resource (HR) team Head
Chief Marketing Officer (CMO)
Supervisor of the company
Travel consultant
Table 5: Details about the interview
(Source: learner)
Questions to be asked for the interview:
Questions Purpose
Describing the interviewee Identify the self- estimation
How the interviewee communicate
Describing the qualification How fit the individual is
Assess qualification
Describe past experiences How he can handle the post
How far he is aware of the post
Why applied for the post Whether he is aware of the task of the post
What he expecting from the post
What is an ideal job Whether is a long- term aspirant
How wants to improve
Table 6: Questions asked for the interview
(Source: learner)
Curriculum Vitae for an interviewee
Name ABC
Address 15, Ralph McTell Street, London
Academic details BBA in management of Travel sector from
London South Bank University