HR Life Cycle and Performance Management in Tourism Industry

This report provides an overview of human resource management within the international travel and tourism industry, focusing on the HR life cycle and performance management strategies. It examines key stages such as attraction, recruitment, onboarding, enablement, development, retention, and separation within the context of Carnival Corporation & PLC. The report details a performance management plan, including plan review and monitoring processes, and provides a specific example of a personal development plan for waiters. Furthermore, it explores relevant legislation, including health and safety laws, anti-discrimination acts, and disability acts, as well as employment, contract, and company laws. The report highlights the importance of these elements in maintaining organizational productivity and profitability within the tourism sector, and concludes with a summary of the key findings and references to supporting research.

The international travel and tourism
management business toolkit

 Introduction
 HR life cycle
 Performance management plan
 Specific legislation used by company
 Employment, contract and company laws
 Conclusion
Table of content

The main motive behind providing variety of services is to make feel good to customers and increase their
productivity and profitability. The use of different types of services is delivered by organization who
analysis the need regarding products and offer them services which helps to maintain the profits. This
presentation is about human resource cycle management for talent management and performance
management plan that helps to maintain the good image of hospitality industry.
Introduction

HR life cycle is the main activity in hospitality industry where HR manager is playing vital role such as
recruiting, selecting, retaining and controlling the activities which helps to maintain the business
activities. In context to Carnival Corporation & PLC HR manager is playing vital role as it identify the
needs of employees in food and beverage department, room services, cleaning, finance and management
department where number of services are provided to customers and increase the organisational
profitability. The different stage of HR life cycle in context to Carnival Corporation & PLC has been
defined as:
HR life cycle

The stages of HR life cycle for talent management are as defined:
 Attraction
 Recruitment
 On boarding
 Enablement
Continue…

 Development
 Retention
 Separation
Continue…

Performance management plan is written document which is prepared by management in order to run
and complete all goals in relation to organization. Management plan is the activity where number of
employees are working collectively by understand goal and giving their efforts to maintain the
organizational productivity.
Performance management plan

Continue…
Plan Review Monitoring
The management of Carnival
Corporation has decided to offer
robotics services in room services
and food delivery that will helps to
increase organisational profitability
and increase number of customers.
This is the activity where roles and
responsibilities of employees are
delegated by mangers and provide
them assistance to complete the
task. In this tactics manager allocate
roles and responsibilities and review
the plans that helps to understand it
is running good or not.
This is another activity where
performance of employees are
measured by management in
context to Carnival Corporation that
helps top complete the task and
attain business goals effectively. In
this managers are running their
business effectively and
maintaining profitability.

 Development of performance management plan for role of
waiter
In Carnival Corporation, a personal development plan is prepared for the role of waiter that is
defined below:
Sr.
No
Learning
Objective
Current Proficiency Target
Proficiency
Development
Opportunities
Criteria for
judging
success
Time
Scale
Judge
ment
1 Cordial
&
Hospitabl
e:
This is important quality
which is require at the time of
interaction with guests. For
waiters is is needed to use
docile term that can help to
attracts and make right
decisions.
To improve
the number of
guests and
tourist by
responding
them properly
fill their
needs.
For this, waiter are
focus on docile terms
such as sir, ma'am and
miss with pleasant
smile on their faces.
Moreover, respond to
customer's questions
need to be accurate
and polite.
Felling
customer
comfortable
and share
their
feedbacks
1 months Higher
authori
ties
and
custo
mer
feedba
cks

Continue
2 Observant
& attentive
In Carnival, it is
important for waiters
to be observant and
attentive as
whenever customers
leaving the table
then should be
proper cleaned and
check so next order
can be managed.
After the
serving order
and providing
tourism services
waiter always
need to keep
check on the
table from
proper distance
that can help to
arrange the next
orders.
This
quality of
waiter will
make feel
good to
customers,
hygiene
and
organised
environme
nt that
increases
the
business
performanc
e.
Board of
members
and
employee
s
1
mont
hs
Senior
s

Continue
3 Good
communicati
on and
coordination
skills
This is important
for waiter to
maintain the
coordination and
communication
between customers
and employees so
they can fill their
expectations and
feel good.
For this,
training and
courses of
different
languages
should be
provided by
management
that can help to
increase
confidence
level and
manage the
customers.
With the help
of good
communicatio
n and
coordination
business
performance
will be
increased and
customer buy
the products
and services
continuously.
Lead
er
3
Mont
h
Mana
ger

 Laws and regulation are needed to follow while running a business that suggest legal work and
increase confidence of customers. In context to Carnival Corporation & PLC different types of
legislation in relation to travel and tourism industry is defined below:
Specific legislation used by company