Performance in Tourism: Annotated Bibliography Report - Term 1, 2019

This report presents an annotated bibliography of five research studies on performance in the tourism sector, published between 2014 and 2019. The report includes an abstract, introduction, annotated bibliographies for five research papers, a conclusion, and references. The annotated bibliographies cover various aspects of tourism, including benchmarking and efficiency in France, incorporating destination quality, corporate governance, online review strategies, and the use of Google data for forecasting tourist arrivals. The studies examine the importance of hospitality, transportation, destination quality, organizational performance, online media, and the role of Google in the tourism industry. The report highlights key findings, limitations, and future scopes of each study, providing insights into the evolving landscape of tourism management and service marketing. The conclusion emphasizes the value of data analysis in the tourism and hospitality sectors.

Performance in tourism 1
PERFORMANCE IN TOURISM
(Annotated bibliographies of five research studies published between 2014 and
2019)
Unit name and code:
Name of the student:
Student ID number:
Melbourne Campus
Term 1, 2019
Name of the unit coordinator: DrParves Sultan (Melbourne Campus)
Name of the unit lecturer: DrParves Sultan (Melbourne Campus)

Performance in tourism 2
Word count: ………………………. (introduction – conclusion sections)
Date of Submission: ………………………
Total marks: 30

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Contents
Abstract............................................................................................................................................4
Introduction......................................................................................................................................4
Annotated bibliography 1................................................................................................................4
Annotated bibliography 2................................................................................................................5
Annotated bibliography 3................................................................................................................6
Annotated bibliography 4................................................................................................................7
Annotated bibliography 5................................................................................................................8
Conclusion.......................................................................................................................................9
Reference:........................................................................................................................................9

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Abstract
Internationally journals are an excellent source for research and analysis. Tourism sector
is mainly studied by taking into account the journals of hospitality, tourism and management
across different countries. Journals are assessed using information gathered from two gatherings,
62 of the best 100 scientists and 463 different analysts in the fields of cordiality and the travel
industry. Results propose that journals that are considered "top level" in the travel industry and
accommodation have remained generally steady throughout the years. Other than that there is
little consistency among the journals.
Introduction
Tourism started as an exploratory endeavor which has now garnered a lot of interest from
various sectors. It has become one of the main studies in recent times. Many analysts and
journalists have begun to study and cover the development of tourism sector in its various
aspects. This study presents another methodology, called the social structure approach, for
positioning scholarly diaries by concentrating on friendliness and the travel industry diaries; and
a cross breed metric, including the mix of the diary sway factor by means of references and an
interpersonal organization metric, called the diary learning area list (JKDI).
Annotated bibliography 1
Corne, Aurélie. "Benchmarking and Tourism Efficiency in France." Tourism Management
51(2015):91-95. Web. https://www.sciencedirect.com/science/article/pii/S0261517715001016
The aim of this is a fundamental component in creating and keeping up any types of
relationship, buyer trust has succeeded in attracting interests from the travel industry specialists
since the 1990s. Hospitality sector is the most important sector for the tourism industry. With the

Performance in tourism 5
brief analysis this great hospitality management hotels can attract customers towards them. In the
tourism industry there are huge competitions in the hotels as every hotel claims they are the best
service provider in this country. Though the hospitality sectors sometimes faces some kind of
issues. With the help of data analysis we can understand that hospitality sector sometimes faces
some kind of economic or financial crisis as all of the hotels wants that they must have the best
quality services like wi-fi, laundry, swimming pools, bar etc. but as we already discussed there
are huge competition in the market some of the hotels cannot even stand in this competition.
There are some limitations like this sector had faced lots of losses. In those cases the hotels will
not face any kind of crisis if they offer all of their high quality services in a very less amount as
maximum number of tourists would belongs to the middle class background. According to
Corne, Aurélie (2015) the primary findings are apart from hospitality, transportation and travel
agencies are another two most important factors in the tourism industry. The future of this
research is very bright.
Annotated bibliography 2
Assaf, A. George, and Efthymios G. Tsionas. "Incorporating Destination Quality into the
Measurement of Tourism Performance: A Bayesian Approach." Tourism Management 49
(2015): 58-71. Web.
https://www.sciencedirect.com/science/article/pii/S0261517715000394
The aim of this study states that Travel area or destination plays a very important role for
the tourism industry. According to Assaf, George, and Efthymios, Tsionas (2015) as per the
whole research and data analysis to attracting tourists it is very important to do frontier model
analysis. With the help of this model this industry can estimate the quality, services and

Performance in tourism 6
performances of the destination. The main findings from the analysis is one can also measure the
competitiveness of that destination also. This analysis will helps understand us that the
destination is how much popular among the tourists and how many people want to come here
again and again. For an example if we take Italy as a destination spot there frontier analysis is
very useful. As we all know this place is very famous among the wanderlust people as this place
is enriched with culture, art, food and their warm welcome. We can understand those things with
the help of frontier model analysis. But there are some limitations which will helps us to
understand the pros and cons of that destination or area they will also show us the expenditure or
economic factor as well. With the help of this model we also can understand about the nature, the
environment and the people who belong to that place. This will also make us understand that the
future of this tourism infrastructure of that particular place which we can considered as the bright
future of this research . Thus I believe that this model is very useful for promoting a new place or
analysis a place whether it is suitable for tourism or not.
Annotated bibliography 3
Al-Najjar, Basil. "Corporate Governance, Tourism Growth and Firm Performance:
Evidence from Publicly Listed Tourism Firms in Five Middle Eastern Countries." Tourism
Management 42 (2014): 342-51. Web.
https://www.sciencedirect.com/science/article/pii/S0261517713001702
The aim of this study will show the organizational performance and governance in order
to Tourism Company. With the brief research and analysis we understand every company it very
important to have great management and governing bodies who can manage and run their
companies efficiently and confidently. In case of tourism industry corporate governing bodies

Performance in tourism 7
have very important role to play. The data analysis is helpful for the governance strategy a
company can understand their actual expenditure, financial and marketing benefits and revenues
as well. This will be helpful for the company’s growth and evolution. With the help of this
governance company can understand their social and economic performances also. According to
Al-Najjar, Basil (2014) the major findings are the financial or economic performance indicates
three major things; 1. Equity return, 2. Assets return and 3. Stocks return. This kind of
framework should be use according to the workplace environment and employees attitude
towards their organization. Sometimes there are some limitations as well. Organizational
infrastructure must be very professional in such cases. Sometimes the governmental involvement
will always being helpful for the company’s growth and benefit. The corporate governance work
mostly done by the executive director, shareholders and managerial bodies of a company. The
main concern and the future scope is depends on how the all models and frameworks will be
executed in a proper way and how those models and frameworks successfully operate the system
of a tourism organization.
Annotated bibliography 4
Lui, Bartosiak, Piccoli, and Sadhya. "Online Review Response Strategy and Its Effects on
Competitive Performance." Tourism Management 67 (2018): 180-90. Web.
https://www.sciencedirect.com/science/article/pii/S0261517718300207
From the aim of this study we can understand that online portal have a very important
role to play in case of the tourism management. Investing money in the purpose of travelling is
generally considered as a luxury. With the brief analysis we understand that investing money in a
proper way is the most important factor for the people. Nowadays smart phones are easily

Performance in tourism 8
accessible in the most of the population in our country. Thus with the data analysis and mostly
people believe the online reviews and ratings about the all of the primary features which are
basically important for a tourism industry like hotels, restaurants, and the environment of that
destination. Online media is a powerful media. According to Lui, Bartosiak, Piccoli, and Sadhya
(2018) the main finding of this online portals can give information on every possible services,
goods and experiences as well. There are some online portals are available in the internet which
are TripAdvisor, Goibibo, etc. Sometimes social media also plays important part in case of
tourism industry. Sometime social media also plays important part for promoting a destination or
a hotel or a restaurant as well. in order to consider the future scope this virtual media offers to the
people two very common entities, such as; 1. Online reviews, 2. Online travel and tourism
agencies. But there re some limitations also as social media is sometimes use to exploit the
reputation of that particular sector.
Annotated bibliography 5
Bangwayo-Skeete, and Skeete. "Can Google Data Improve the Forecasting Performance of
Tourist Arrivals? Mixed-data Sampling Approach." Tourism Management 46 (2015): 454-
64. Web.
https://www.sciencedirect.com/science/article/pii/S0261517714001460
As per the aim to the articles nowadays internet is a very strong medium to express the
opinions and share views. Google is the most famous commonly used search engine all over the
world. In the brief research and analysis we found blogs have been released which are covering
the brief information about the particular destination or about a particular hotel or restaurant.

Performance in tourism 9
Sometimes hotels and restaurants opened online websites by themselves to reach maximum
number of people. In the researched data analysis of this hotels or restaurants becomes more
accessible via Google. They can show off their qualities, offers and services via internet.
According to, Bangwayo-Skeete, and Skeete (2015) as per the finding of the data inside Google
also forecasts the global recession scenarios which will actually establish the macroeconomic
imbalance, unique and financial shocks and some sort of uncertainties. Google can also show us
the current trends and obsession in case of tourism. Nowadays travelling becomes a passion for
some people. Some people want to explore some unconventional places. Google is a savior to
those people. There are many places in this, and we know very few. For the future scope we
consider that Google will show those people exact those destinations which they want to explore.
Some people want to explore foods during travelling. Google will suggest them various
restaurants with delicious food at affordable price and also guide them to compare price in
different restaurants in their nearby location. But there are some limitations as well as internet is
not feasible in the every location of our world, in such case Google will not be helpful.
Conclusion
Tourism management and hospitality sector is a goldmine for data analysts who study the
data and find any area of interest within. These journals provide an insight on nature of tourism
industry, role of customer service in market and features and relations of services and marketing.
Social exchange theory (SET) has made huge commitments to inquire about on occupants' help
for the travel industry. In any case, contemplates depend on a fragmented arrangement of factors
and are described by option, yet opposing, and hypothetically stable research recommendations.

Performance in tourism 10
This applied investigation tends to the huge requirement for each experienced field of learning to
get itself.
Reference:
Al-Najjar, Basil. "Corporate Governance, Tourism Growth and Firm Performance: Evidence
from Publicly Listed Tourism Firms in Five Middle Eastern Countries." Tourism
Management 42 (2014): 342-51. Web.
Assaf, A. George, and Efthymios G. Tsionas. "Incorporating Destination Quality into the
Measurement of Tourism Performance: A Bayesian Approach." Tourism
Management 49 (2015): 58-71. Web.
Bangwayo-Skeete, and Skeete. "Can Google Data Improve the Forecasting Performance of
Tourist Arrivals? Mixed-data Sampling Approach." Tourism Management 46 (2015):
454-64. Web.
Corne, Aurélie. "Benchmarking and Tourism Efficiency in France." Tourism Management 51
(2015): 91-95. Web.
Lui, Bartosiak, Piccoli, and Sadhya. "Online Review Response Strategy and Its Effects on
Competitive Performance." Tourism Management 67 (2018): 180-90. Web.