Travel and Tourism: Report on Communication and Planning

This report on travel and tourism encompasses several key areas, including financial calculations, communication strategies, and risk management. Part A includes detailed calculations of costs, such as those for rooms, conference facilities, airfares, and commissions, along with a quotation template for sales emails and follow-up communications. Part B addresses communication barriers, both external (intercultural) and internal (language), and explores verbal and non-verbal communication techniques. The report also covers intercultural considerations, formal greeting approaches, and tools for assessing teamwork skills. Furthermore, it includes a hazard and incident report form, focusing on the details of an incident at a museum, investigation results, and recommended corrective actions. The bibliography provides a list of relevant sources used in the preparation of this report.

Running head: TRAVEL AND TOURISM
Travel and Tourism
Name of the Student
Name of the University
Authors Note
Course ID

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Table of Contents
Part A:........................................................................................................................................2
Calculations of Gross, Net and Commission:............................................................................2
Part B:.........................................................................................................................................5
Answer to question 1:.................................................................................................................5
Answer to question 2:.................................................................................................................5
Answer to question 3:.................................................................................................................6
Answer to question 4:.................................................................................................................7
Role Play....................................................................................................................................7
Answer to C2:............................................................................................................................7
Bibliography:............................................................................................................................10

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Part A:
Calculations of Gross, Net and Commission:
Calculations of Costs
Particulars Amount ($)
Seven Single Rooms for Guests 2100
Conference Room 750
Airfares 3500
Food and Meal 1050
Airport Transport Facilities 112
Commission Costs
Commission cost on Airfares (5%) 175
Commission Costs on Accommodation and Transfers (10%) 111
Net Commission 286
Total Costs 7798
Quotation Template:
Sales Email:
To Ms Constant
From ABC Travel and Tourism
Dear Ms Constant
I would like to draw your kind attention towards the email that I am forwarding you
the summary relating to the most relevant information regarding the conference package at
Amora Hotel. The hotel provides the accommodation for both day and night stay for its
guests. The Amora hotel is equipped with basic amenities of food and meal facilities for to
entertain its guests. The facilities of the Amora hotel includes the amenities of conference for
business gatherings as these facilities are aimed at providing the guests with the ease of doing
business. Additionally, the hotel is located close to the Airport which provide the ease of
transport and communication.

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I hope that the above mentioned summary of Amora Hotel is relevant for your
corporate travel. I am looking forward to your response and hope to serve you best.
Yours Faithfully
ABC Travel and Tourism
Quotation Email: (Original)
To Ms Constant
From ABC Travel and Tourism
Dear Ms Constant
I would like to draw your kind attention towards the email that I am forwarding you
the summary relating to the probable costs as the part of your corporate travel. Your single
room for 14 delegates would cost you $150 for each of the guest with total accommodation
costs summing up to $2,100. As you will be requiring a conference room for your business
delegates therefore the conference room will be accompanying a cost of $750. The total cost
on transport facilities will include the cost of air transfer both to and fro during your
corporate tour. There would be an additional commission cost that would be charged on
airfares (5%) and accommodation and transfer commission cost of (10%). The total travelling
package will cost you around $7798.
I hope that the above mentioned summary of your corporate travel is relevant. I am
looking forward to your response and hope to serve you best.
Yours Faithfully
ABC Travel and Tourism

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Quotation Email: (Amended)
To Ms Constant
From ABC Travel and Tourism
Dear Ms Constant
I would like to draw your kind attention towards the email that due to the increase in
the inflation the proposed corporate travel cost reported has increased by 5%. We are
regretful of the increased cost of travel package since these costs are unavoidable and as a
result they form necessary part of your travel. The revised cost structure would include a 5%
rise in the accommodation for single of guests. Additionally, there will also be an increase in
the airfares and transportation costs with food and meal forming the part of the peaking
inflation costs.
Yours Faithfully
ABC Travel and Tourism
Follow up After Sales Email:
To Ms Constant
From ABC Travel and Tourism
Dear Ms Constant
I would like to draw your kind attention towards my application that we are delighted
to have served you during your stay at Amora Hotel for your corporate travel. We take
pleasure in serving you and your delegates during your stay with our five star amenities. We
are delighted to learn from your feedback that you are content and happy with our service.

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We look forward to serve you again for your next corporate visit and offer you with benefits
that would help in building a long lasting impression.
Yours Faithfully
ABC Travel and Tourism
Part B:
Answer to question 1:
Barriers to Communication:
External Barriers: Intercultural Barriers:
Concerning the barriers in communication there could be an intercultural
communication barrier situation during the tourism. This could be regarded as the external
communication barrier since the language barrier can result in miscommunication caused by
the differences in behaviour, perpetual prevailing between the tourist that are coming from
different cultures.
Internal Barriers: Language barrier:
At the time of communicating with in the present era of connection there could be a
comprehension of messages that can differ in respect to the proficiency of language that is
spoken as the tour guide. With diversity in business of tourism cultural backgrounds can
impact the comprehensiveness of messages and orders.
Answer to question 2:
Verbal communication:
Open questioning: Questioning is one form of verbal communication that can be undertaken
as this would help in opening new areas relating to discussion. They may help the tourist in

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pinpointing the issue and clarifying on the information that initially might appear ambiguous
but may aid in tourists during the journey.
Confrontation: Confrontation as the counselling skill might attempt the counsellor to gently
bring awareness among the tourist that something has been overlooked in terms of behaviour.
Identification of mixed or incongruent expression can be identified and addressed through
counselling.
Non-verbal communication:
Behavioural Discrepancies: Concerning the social and cultural differences behaviour
discrepancies as the non-verbal mode of communication will be used to understand the
feelings and thoughts of the tourists.
Selective responding: An appropriate response is considered to be appropriate in responding
to the feelings or behaviour. By making use of empathy in interactions a mutual
understanding among the tourist can be developed to provide a positive response on
behaviour.
Answer to question 3:
The intercultural considerations must be taken into the account as the efforts of
resolving, understanding the cultural considerations. The intercultural communication would
help in understanding the process and problems which appear naturally in the social context
for the individuals that are made up of the different backgrounds and educational
backgrounds. The inter cultural tools will be used to understand how the people from the
different nations and cultures act, communicate and perceive the guide. This would help in
understanding social attributes and patters of different group of people.
To greet and welcome the tourist the below listed are some formal approach of greeting them;

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a. Welcoming the tourists
b. Greeting the visitors loud and clear
c. Asking the visitors their name and simultaneously noting their pronunciation
d. Keeping the visitors informed
e. Offering the visitors with the refreshment
Answer to question 4:
In order to test the teamwork skills tools are listed below;
a. Sensors to support the technology embedded environment
b. Intelligent service that are responsive at micro and macro levels
c. End-user devices such as smartphones
d. Engaging with the stakeholders to gain the necessary information by actively using
the platforms.
To obtain the feedback and follow-up of visitors the below listed methods are as follows;
a. Obtaining the feedback relating to quality of customer service
b. Creating customer value
c. Setting up the customer relationship management
d. Creating measures for the follow-up communication
Role Play
Answer to C2:
H A Z A R D A N D I N C I D E N T R E P O R T F O R M
SECTION A: DETAILS OF PERSON INVOLVED IN INCIDENT or PERSON
REPORTING HAZARD
Person involved in incident and/or
Person reporting
hazard/damage

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Surname. Jasmine Rose.......
Given
Name: ..........................................
.... . M / F
Staff Contractor Visitor
SECTION B: INCIDENT DETAILS or NATURE OF
HAZARD or DAMAGE
Use separate sheet(s) if insufficient
space
Date of incident/hazard/damage: 10…./03../2018..
Time
10.45 am
Location of incident/hazard/damage: Area/space
Rocks Discovery Museum
........................................................................................................................................
Rock Discovery Museum
Brief description of incident, hazard, fire or damage (what happened?)
Fell over because of uneven ground
SECTION C: INJURY/DAMAGE DETAILS This section to be completed only if an
injury has occurred
Describe injuries/Damage including part(s) and side(s) of body affected:
Small bruises on the forehead
Name of witness or first
person on scene: Hugh Taylor..Staff Visitor
Treatment details:
None
First
aid Doctor
Hospital: in-
patient Casualty
Signature of injured
person: Rose Jasmine Date:12/03 /2018
Signature of person completing
form:................................................................................................................... Date:12/03 /2018
SECTION D: INVESTIGATION AND CORRECTIVE/PREVENTIVE ACTION
Investigation results (not what but why did it occur?) Write a summary explaining the hazard for a
consultation WHS meeting:

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Evidences from the investigations provides that rocks of the museum are uneven and difficult for visitors to walk
into the museum.
Corrective/Preventive action recommended / taken to prevent it from happening again,
including the use of protective equipment and clothing:
As the precautionary measures the visitors are provide with hiking boots such as gore tex boots and walking sticks
to visitors. Additionally a Hillwalking poles can be used to walk on the uneven rocks.

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Bibliography:
Becker, E. (2016). Overbooked: The exploding business of travel and tourism. Simon and
Schuster.
Becker, E. (2016). Overbooked: The exploding business of travel and tourism. Simon and
Schuster.
Crotti, R. and Misrahi, T., 2015. The Travel & Tourism Competitiveness Report 2015-
Growth through Shocks. In World Economic Forum.
Eugenio-Martin, J.L. & Inchausti-Sintes, F., (2016). Low-cost travel and tourism
expenditures. Annals of Tourism Research, 57, pp.140-159.
Hall, C. M., & Page, S. J. (2014). The geography of tourism and recreation: Environment,
place and space. Routledge.
Sotiriadis, M., & Apostolakis, A. (2015). Marketing challenges in travel, tourism and
hospitality industries of the European and Mediterranean regions. EuroMed Journal of
Business, 10(3).