Skills and Action Plan for Developing People in the Tourism Sector

This report delves into the critical skills required for individuals working in the tourism sector, emphasizing the importance of customer satisfaction and employee competencies. It identifies key skills such as customer service, cultural awareness, communication, language proficiency, and teamwork as essential for success in the industry. The report highlights the need for continuous professional development and proposes a detailed action plan, including specific activities and timelines, to enhance these skills. This plan focuses on measurable goals and the resources needed for skill development, such as training sessions and online courses. The conclusion summarizes the importance of a skilled workforce in driving customer satisfaction and organizational success within the tourism sector. The report also references several books and journals to support its findings, providing a comprehensive overview of the topic.

Developing people in
tourism - Personal
Development project

INTRODUCTION....................................................................................................................................4
MAIN BODY...........................................................................................................................................4
1. Self-reflective essay demonstrating an understanding of skills sets required for developing within
people who work in tourism sector......................................................................................................4
2. Action plan to outline own personal development...........................................................................5
CONCLUSION........................................................................................................................................5
REFERENCES.........................................................................................................................................6

INTRODUCTION
Tourism sector is part of service industry so for them satisfaction of customers play important
role. Organisations working within respective sector are performing their operations in such manner as
they will able to make customer satisfy. Employees play important role in satisfying customers needs
and wants in effective manner so while hiring candidate HR manager analyse that candidate have
required skills or not (Erazo and et. al., 2019). In this assessment, sets of required skills for within
tourism sector will discuss along with this professional development plan will be design for
developing skills required within tourism sector.
MAIN BODY
1. Self-reflective essay demonstrating an understanding of skills sets required for developing within
people who work in tourism sector
Tourism sector is part of service industry and for them customer satisfaction play important
role. So they, hire such candidates who have skills required for serving customers in effective manner.
Here, skills means ability of carrying out task with determined outcomes often in given amount if
energy, time or both of them (Elbaz, Haddoud and Shehawy, 2018). In simple term it can be said that,
skills can be the innate only as well as it is classified within two parts i.e., domain-general and
domain-specific skills. For instance, within domain of work some general skills are teamwork, time
management, leadership, self-motivation and many more. On the other hand, domain-specific skills
will only utilise for specific job role. In addition to this, skills generally need certain environmental
stimuli as well as situation for assessing level of skills which will be shown and utilised. It is
important for me to develop several skills for working within tourism industry. There are three broad
categories of skills on which I have to work on these are technical, conceptual and human. Here, first
two can be substituted with hard as well as soft skills. These skills are as follows:-
Customer service skills is the one thing which will help me in working within tourism sector
in more effective manner and also assist me meeting customers’ expectations (Andrades and
Dimanche, 2019). Moreover, customer’s service is related to both positive as well as proactive. In
some case, there are difficult customers also bit it is important for me to smile, polite and remaining
professional while serving them. Along with this, cultural awareness is also a skill which I need to
develop in tourism sector people travel from one place to another where cultures are different. Thus,
for me as employees of tourism sector it is important to have knowledge about different culture. Such
knowledge and skills will help me in serving customers in more effective manner.

Communication skills is important for working within every industry but especially in
tourism sector. While working in this sector I have deal with people who are from variety of age,
nationalities, background as well as temperaments. Thus, it is important for me to communicate in a
manner which is both clear and understandable as well as represent to the brand with I am working.
For making customers comfortable and understanding things it is important for me to have proper
communication skills. Moreover, language skills is also important for working in respective sector as
it is important for me to learn different language because people from different nations travel and
some of them are not familiar with English (Adeyinka-Ojo, 2018). In that situation it will be difficult
for me to conduct discussion on their travelling so it is important for me to develop some language
skills. In addition to this, team working skills is also important for me to work as a part of tourism
sector. Thus, I have to work on team working sills because it is essential to serve customers in
appropriate manner and also assist in accomplishing organisational goals as well as objectives.
In organisation there are several employees sometimes working with each other create problem
in company as well as with dynamic business environment also. For me it is essential to learn
problem solving skills in effective manner so that I can perform daily basis activities related to my
job role in appropriate way. For me it is important for learn all these skills as it will help in gaining
better future opportunities within tourism sector as well as also in serving customers effectively. Apart
from this, there are some major steps which I have to take for developing skills as well as knowledge.
Out of these one major step is to design professional development plan because it is major action plan
with the assistance of which I will be able to develop my professional skills in effective manner and
can work as part of tourism sector. It is defined as the procedure as well as activities which are
designed for enhancing the skills, professional knowledge as well as attitude of an individual person
so they will work in effective manner and achieve goals of business firm (Aldosemani, 2019).
Development of both short as well as long term goals will assist me taking effective decision
throughout career, whether I want to complete complex project or earn specific type of job role.
2. Action plan to outline own personal development
For development of skills required which required for working in tourism sector it is important
for me to design action plan which is professional development plan (Rubens and et. al., 2018). It is
defined as the procedure as well as activities which are designed for enhancing the skills, professional
knowledge as well as attitude of an individual person so they will work in effective manner and
achieve goals of business firm. Development of both short as well as long term goals will assist me
taking effective decision throughout career, whether I want to complete complex project or earn
specific type of job role. In addition to this, professional development include list of actionable steps
for accomplishment of career goals as well as objectives (Mazzotti and et. al., 2018). Thus,
professional development plans will assist me in gaining specific insight into how I can reach career

aspirations like earning new certification or finding mentor who will help me in advising. Below
mention is professional development plan which include skills I have to develop along activities that
are required for development of skills with their time durations. PDP (professional development plan)
are as follows :-
Professional Development Plan
Target for
development
Action
plan
Related
element of HR
competency
Model
Resources
Needed
Target
date to
complete
d
Actual
date of
completi
on
Supporting
evidence
Available
Customer
service skills
Plan trip
for
customer
s of
tourist
sector
Professionalis
m and
politeness in
nature to
handle
customers
Approval
of Human
Resource
Manager to
arrange
some
professiona
l training
sessions
1st April
2020
20th April
2020
Training
sessions
designed by
Human
resource
manager
Cultural
awareness
Learn
books
related to
different
culture
Cultural
awareness
programs
I need
approval of
manager to
learn
several
career
programs
20th March
2020
25th
March
2020
My superiors
will support
me in getting
awareness
related to
different
culture
Communicatio
n skills
Plan as
well as
lead a
team
meeting
Interpersonal
and
communication
Approval
of manager
to arrange
meeting at
an
approved
time
1st Feb.
2020
14th Feb.
2020
Agenda for
meeting and
minutes of
meeting
Language skills Online
classes
and
To talk
customers from
different
Approval
of manager
to arrange
18th
February
2020
2nd
March
2020
Talking to
customers
from different

diplomas nations online
classes for
staff
members
nations and
providing
them better
services
Team working
skills
By
designing
different
group
activities
To manage
several task
and completing
these within
required time.
Approval
of manager
to arrange
some
activities in
which staff
members
have to
work in
team
3rd March
2020
14th
March
2020
For managing
task within
effective
manner by
working
within team
or group
Problem
solving skills
By
handling
different
situations
in
effective
manner
Required for
dealing with
situations in
more effective
manner
HR
manager
have to
develop
training
sessions in
which staff
members
will be able
to handle
situations
in effective
manner
2nd April
2020
10th April
2020
For handling
different
issues which
company face
while
working
within
competitive
business
environment
With the assistance of above mention professional development plan I will be able to develop my
skills and knowledge in more effective manner. With the assistance of this I can sever customers and
perform my job role related to tourism sector. In future, these skills will assist me in gaining better
career opportunities also.

CONCLUSION
After going through entire discussion it has been summarised that, for working is tourism
sector there is requirement several skills as well knowledge. With the assistance of their staff members
skills and Knowledge Company will be able to serve their customers in effective manner as well as
able to generate high revenue and their satisfaction both. In addition to this, for development of skills
there is requirement of designing professional development plan which include time duration required
for developing skills along with activities which will assist in developing skills.

REFERENCES
Books and Journals
Erazo, M. A. C. and et. al., 2019. English language skills required by the hospitality and tourism
sector in El Oro, Ecuador. Theory and Practice in Language Studies, 9(2), pp.156-167.
Elbaz, A. M., Haddoud, M. Y. and Shehawy, Y. M., 2018. Nepotism, employees’ competencies and
firm performance in the tourism sector: a dual multivariate and qualitative comparative analysis
approach. Tourism Management, 67, pp.3-16.
Andrades, L. and Dimanche, F., 2019. Destination competitiveness in Russia: tourism professionals’
skills and competences. International Journal of Contemporary Hospitality Management.
Adeyinka-Ojo, S., 2018. A strategic framework for analysing employability skills deficits in rural
hospitality and tourism destinations. Tourism management perspectives, 27, pp.47-54.
Haque, S., 2017. Pathways to prosperity and inclusive job creation in Nepal. London: Overseas
Development Institute.
Costa, V., Renfors, S. M. and Cerdeiras, A. J. V. C. A., 2019, March. Higher Education in Tourism:
The Portuguese and Finnish Systems. In 2nd International Conference on Tourism Research (p.
45).
Rubens, A. And et. al., 2018. Self-awareness and leadership: Developing an individual strategic
professional development plan in an MBA leadership course. The International Journal of
Management Education, 16(1), pp.1-13.
Mazzotti, V. L. and et. al., 2018. Steps for implementing a state-level professional development plan
for secondary transition. Career Development and Transition for Exceptional Individuals, 41(1),
pp.56-62.
Aldosemani, T., 2019. Inservice Teachers' Perceptions of a Professional Development Plan Based on
SAMR Model: A Case Study. Turkish Online Journal of Educational Technology-
TOJET, 18(3), pp.46-53.