Tourist Resort Management (Unit 39) Report: Resort Types and Issues

This report on Tourist Resort Management (Unit 39) delves into the diverse world of resorts, analyzing various types such as ski, beach, and golf resorts. It explores their unique characteristics, operational aspects, and the challenges they face, with a particular focus on issues like global warming and environmental impact. The report examines specific examples, including Whistler Blackcomb, to illustrate real-world scenarios and the complexities of managing resorts in the tourism and hospitality industry. It covers the impact of environmental factors, maintenance costs, and safety concerns, providing a comprehensive overview of the industry's dynamics. The report also discusses potential solutions and strategies for mitigating these challenges to ensure the sustainability and success of tourist resorts.

Submission Front Sheet
Unit Title and Number: Tourist Resort Management (Unit 39) RQF
RQF Level and Credit value: 5; 15 credits; Unit Code: Y/616/1824
Is this a Final Submission?
Or REFERRAL submission
Word Count

Table of Contents
Introduction................................................................................................................................3
LO1.............................................................................................................................................4
Different types of resorts and their challenging issues...........................................................4
Ski Resort...............................................................................................................................4
Beach resort............................................................................................................................5
Golf resort..............................................................................................................................6
LO 2............................................................................................................................................8
Conclusion................................................................................................................................11
Reference..................................................................................................................................12

Introduction
Tourism and hospitality industry is the fastest growing industry in this twenty-first century.
Because of the rapid globalisation and easy access from one country to another, cross-border
tourism has got a new momentum in this century. It is now very much easy and the process is
very much simple to travel to foreign countries. Though the developing countries are yet
struggling at this, the developed and mid-developed countries are opening their borders for
foreign visitors by providing visa-free opportunities (Andrades and Dimanche, 2019). Based
on the tourism and hospitality sector, there are a huge number of resorts, hotels, motels, and
restaurants in the UK. In this report, the different features of some common resorts in the UK
and some potential challenges and operational issues will be discussed along with the
explanation of different types of the resort and the evaluation of their packages.

LO1
Different types of resorts and their challenging issues
Resorts are a self-contained residential institution that aims to supply much of the needs of a
tourist on the property, like food, beverage, housing, leisure, recreation, and shopping.
Property that offers an assortment of facilities usually containing recreation and leisure
opportunities, the phrase resort is used (Bachvarov, 2016). Few other resorts are as well
townhouse structures which are rentals or owed marginally lower or fully owned townhouse.
Resorts are often not an industrial institution run by a singular corporation, but this type of
facility has become more popular in recent years. Depending on the geographical
characteristics and demand, different types of resorts have emerged. Different types of resorts
with their characteristics have been discussed below;
Ski Resort
A facility built for skiing, ice skating, as well as other mountain sports is known as a ski
resort. Some ski resorts throughout Europe are cities or communities in or next to a skiing
range, a snowy region with slopes, and a rack of ski ramps. It is more popular for ski
destinations to occur far away from cities in the United States; therefore this type of resort is
typically vacation resorts, mostly intent and conscience, where the key event is skiing. These
are found all over the world, excluding Antarctica (Bhat, et al. 2015). As they need a wide
drop, they are usually situated on hills. They have to obtain a minimum of 50 cm of ice as
well. Ski regions have designated routes, such as courses, trails, or slopes, for skiing. Usually,
ski resorts include one or two chairlifts that move people to the peak of mountains easily, as
well as to interlink the paths. Rope threads could be found on shorter slopes as well. For
transportation over broader ranges inside the ski zone, larger ski areas could have chairlift
lifts or aviation trams. Ski resorts are facing issue of scheduled maintenance and high cost of
investments are also required. In these type of resorts various people gets hurt and in this
manner while skiing various people face injuries as well.
In order to be safe, every ski resort has to have marked routes and exclude the unmarked
routes, which are not secure.
In bigger ski resorts, they offer shuttle bus, when the distance between the valleys is more
than 500 meters.
One of the most popular ski resorts is Whistler Blackcomb, located just two hours drive from
Vancouver and it is Canada’s premium Ski resort.
It has more than 200 runs and 37 lifts.
This resort welcomes everyone, as it offers activities for families, organize big events like
birthday parties and weddings. Despite that it is ski resort, it provide adventures in winter and
summer .

Whistler Blackcomb has different restaurants to suit every guest taste – Dusty’s bar and
BBQ, Merlin’s Bar and Grill, and the GLC – the best North American bar ,rated by the Ski
Magazine.
The resort is providing summer sports in which they are trying to include high range
of customers within their services. Summer sports are regarded as the most fun activities
which are able to attract large pool of customers. Ski snowboard is one of the major sport
which is provided by Whistler Blackcomb and in this manner they are able to place their
offerings in prominent manner within marketplace. Ski snowboard is demanding much of
strength in which high range of customers can be attracted by Whistler Blackcomb. Besides
this the resort is providing Off-piste skiing which is an alpine touring and can be performed at
larger land space. This activity is highly adventurous and helping Whistler Blackcomb to
acquire high range of visitors and their attraction as well. Snowmobiling is a motor sports
which is also known as motor sled and contains a motorized vehicle which is designed in
such a manner that it can be operated on snow. This sport is having the highest customer
attraction due to which Whistler Blackcomb is able to perform efforts aligned with business
objectives. Some people are associated with the hobby of snowmobiling and this is adapted
by Whistler Blackcomb so that they can attract larger pool of customers. Summer sports are
liked by habitat of Canada so this is the major reason that Whistler Blackcomb is highly
emphasized over gaining insights of these sports. The major reason retained with Whistler
Blackcomb to include summer sports is that they are willing to inhale high customer base and
to enhance their market prominence.
For a change from the typical winter sports ,some resorts offer some different opportunities
for entertainment.
Dog sledding is the perfect mix of snow, dogs and beautiful nature.
With a safety equipment everyone can enjoy stunning views by doing ice climbing.
Ski biking is for those who like both- snow and biking and are looking for something new to
try.
Other interesting and unusual things to try in Ski resorts are speed skating, ice driving, under
ice diving, etc.

Also a lot Ski resorts like Courchevel and Val Tharens in France, Borovetz in Bulgaria,
Ragaz in Switzerland, Niseno in Japan and Leogang in Austria offer excellent spa facilities
for a relaxation after a long day spent in the snow.
There are numerous challenges which can be faced by Whistler Blackcomb and may create
barrier in accomplishing business objectives. These challenges may lead the business to
change their strategies and align business objectives in optimal manner. This would provide
the business to acquire higher knowledge in the context of modifying their service offerings
in such a way that high customer can be pitched in better way. Some of the challenges faced
by Whistler Blackcomb are elaborated as under:
Global warming
Global warming is defined as situation arising due to change in climate and this is
impacting customer turnover for Whistler Blackcomb. As this is seen that due to global
warming lack of snow is being seen due to which lesser customer are visiting places. This is
the major challenge which is faced by Whistler Blackcomb as the resort is high in summer
sports and for that snow is the primal resource which is required. The major cause of global
warming are changing weather condition, climate change and energy consumption. In global
warming exertion of carbon dioxide is seen due to which snow get melted and earth is unable
to cop up with solar radiations. For hospitality industry global warming is the major
challenge as due to this tourist attraction get decreased and customer retention may be
minimized. In the context of Whistler Blackcomb as the resort is high in sports and tourist
attraction and due to which this is seen that by implication of global warming their tourist
attraction get decreased.
Expensive to set up
The another challenge is associated with cost of setting up as cost of setting up a
resort is high and chances of risk are also higher. So this is not possible for people to own a
resort and initiate various entertainment activities. In the context of Whistler Blackcomb as
they are engaged in entertainment activities so this is a challenge for them to recover their
cost in such a way that they can deal with all those costs and earn profits as well. Besides this
it is riskier for Whistler Blackcomb to calculate their overall cost as they are associated with
numerous extra ordinary expenses which are unpredictable.
Impact of environment

The environment is playing significant role in managing business within hospitality
industry as when weather is pleasant then visitors are high for hospitality. In the context of
Whistler Blackcomb as the resort is providing summer sports activities and other
entertainment zone to their visitors which means this is prominent that change in environment
is impacting to situation of Whistler Blackcomb in direct manner. In current time due to
remodeling of mountains and their slopes conditions of visitors place get changed and this
can create complexities for resorts may increase. On the other hand due to construction of
flora and fauna high negative implication may be obtained by them by emergence of
pollution and noise.
Beach resort
There are some famous islands all over the world which attracts visitors. The Maldives is a
famous country which is just a combination of some islands. The whole country is operated
based on the profit from tourism sectors. There are also a huge number of resorts based on
several beaches in this country (Andrades and Dimanche, 2019). They are basically located
beside any beach, attracting mainly the beach visitors are called as the beach resorts. Without
this facility, no beach can attract tourists. In Brighton, Sennen Cove, Suffolk, and Cornwell,
there is the most number of beach resorts in the UK. These types of resorts offer various
water sports to their guests. Beach resorts are categorized as water sports in which high level
of enjoyment is being rendered to customers. These resorts are requiring high amount of
maintenance is required in which ski, boats, sun lounger are included. By taking up so many
assets at once customers can enjoy without waiting for long time.
Beach resorts are preferred by families, couples and everyone else who want to enjoy the
sunshine and swim in the sea, ocean or swimming pool.
In those resorts the most popular activities are water-based, like swimming. Windsurfing,
water-skiing, snorkelling, surf skiing, diving, angling, etc.
Some of the most popular destinations for beach resorts are Lizard Island, Great Barrier Reef
in Australia, Rayavadel in Thailand, Bali in Indonesia, Bora, Bora in the French Polynesia
and Mexico.
Challenges:
For every country the challenges within hospitality are different from each other and
these may provide negative aspects to the businesses running over there. The major objective
of hospitality industry is associated with providing high guest satisfaction and aligning there
goals and objectives with efforts as well. The resorts are situated at beaches and water which

are enhancing tourist attraction and beauty to places. Due to high pollution industries are
damaging wildlife and customer repetition.
Global warming is the major issue faced within resorts as this is directly linked with
scenic beauty and natural beauty of places of resorts. Global warming may lead in generation
of high pollution and this is the major reason that when industrial waste and pollution is
rising the major impact is seen over decreased visitors at tourist places. This has been
observed that level of sea is rising as due to high thermal expansion ice based seas are
melting and this is the major challenge faced by resorts those are running behind natural
beauty. For Whistler Blackcomb as the resort is full of sports and natural scenic environment
so this is imperative that due to storms and end of summer seasons they may face difficulties
in running their gaming activities throughout the year and attract customers in the same pace.
In tropical countries this can be observed that more hurricanes are seen within seas
and areas of seashores is the major places which are being implicated in negative way. The
resorts those are showing natural beauty and associated with sporting and entertainment
activities may face disruption due to killing of wildlife and hurricanes. For Whistler
Blackcomb, they are associated with the activities of summer sports and natural beauty places
so for them hurricane could be the major challenge which can create barrier for the resort to
reach out to their potential customers in easy manner.
Resorts are relying over beauty of beaches and water so quality of water is another
challenge for resort. Managing quality of water is very difficult for resorts as this is not an
easy task for resort owner to clean the same after every slot of visitors. In the context of
Whistler Blackcomb as they are managing numerous activities related with summer and
winter sports so in this way they are required to manage the level and quality of water so that
harms can be prevented to their visitors.
This is being observed that every year 2000 beaches are closing this is the major
reason that overflow of sewage is seen and urban agriculture is being run off. For Whistler
Blackcomb as they are wholly dependent on natural beauty and beaches so due to shutting
down of beaches this will give high negative impact over their visitors in short term manner.
Golf resort
It is a packed accommodation facility primarily devoted to the activity of golf, offering links
to the golf club. Usually, golf resorts sell golf bundles that sell guests all greens, carts costs,
range balls, lodging, and food. Golf Resorts account for much of the requirements of a

tourist as a conscience facility when staying on the property (Clivaz and Reynard, 2018). The
advantages of reserving are that inside the property the client receives an all-around
operation. It is perfect for households, having a children's club, a pleasant evening schedule,
shopping, etc. In situations where the property is situated outside the town, all the requisite
facilities are provided by the resort. Visitors gain from the location of a golf layout as well as
get all the other facilities they want to get while they stay. In the golf course resort
differentiated staffs are required such as green keeper, golf course, course designer and many
more. In order to maintain the same average cost per resort is undertaken as £500000 which
is way high. In order to manage appropriate maintenance golf carts are defined as the major
area in which appropriate assistance is given.
Since the competition in the golf resorts is very high, it is important for the organisations to
provide activities and facilities for the different age groups, different interests and also
attractive offers.
Every golf resort has accommodation. It could be a hotel with a range of rooms, for example
luxury rooms, family rooms, boutique rooms, apartments. Some resorts have private villas,
bungalows or cottages.
Sometimes there are all inclusive offers, which include food and beverage , available in the
restaurant.
Other hotels may offer self catering facilities ,so the guest can prepare the food themselves.
Some resorts have a wide range of spa facilities ,some included in the package ,some on extra
price.
For a good relaxation after a long day on the golf course, guests can enjoy a steam room,
sauna, indoor and outdoor swimming pools, cold plunge pools, hot tube.
Guest can also treat themselves with facials, massages, waxing, Turkish bath, etc.
In terms of food and drinks, some hotels have more them one restaurant and also private
dining. Sometimes they offer free meals for children and entertainment for them.
For those who like night life, there are clubs and bars, with wide range of alcoholic drinks,
wine tasting and cocktails.
Golf is the main activity offered in that type of resorts, but they could also have some other
sports facilities.

Mostly tennis courts, but also table tennis, carting, mini football, gym , yoga and pilates
classes.
Challenges:
The challenges that the business could face here start before the resort is even open.
First the developers has to get authorization from the local authorities to build it. Then they
need a club premises certificate to sell alcohol to the members, so they and the employs don’t
need to have a personal license.
Another issue for golf resort is the fact that there are too many of them and there is very high
competition.
In order to attract more customers, the business has provided more activities and facilities, or
cheaper prices.
Climate change is the major problem for resorts as this will lead them to face decrease
in operational efficiency. In order to deal with various challenge specific requirements of
customers are focused so that objectives of business can be aligned with needs of their
visitors. Beach resort is a water sports and this is the major requirement of visitors and a
factor for their decision making. On the other hand, golf resort is named as golf course which
is a major sport played by most of the visitor when they explore different places.
There are certain types of resorts which are associated with needs and demands of
various visitors. In the context of Whistler Blackcomb they are managing resort services
related with summer sports and leisure time so this is imperative for them that they acquire
needs of their visitors in ultimate manner. Another example of resorts are spa resorts in which
spa facilities are given which are aligned with providing relaxing services to their visitors so
that they can feel good and spend quality time as well. Every resort is having capacity to deal
with desires and needs of their potential customers as every person is having their own
requirements.
LO 2
Every resort offers different packages in order to attract more customers, by providing
accommodation, catering and activities for a fixed price.

Most people going on a vacation are looking for a nice place to stay, but it is also important
to find a good deal.
One of the resorts I chose for this report is BLUE ORQUIDEA
It is located in Gran Canaria in Spain and it is a great place for families. Sun, sea and palm
trees is all it takes for an amazing holiday for parents and children. It has exciting offers the
little ones, that will make their stay unforgettable. There is a kids pool with water slides,
mini disco, children’s buffet, a range of fun activities .Also, they offer child care, so the
parents can take advantage of their stay in the hotel. There are many water sports and spa
treatments available in the hotel.
Blue Orquidea offers half board and all inclusive packages. I will explain about the All
inclusive package and I will discuss the advantages and disadvantages for the guests and the
business.
All Inclusive package means that you pay fixed price for a night, for person and you can limit
the spending to this price. The hotel provide everything needed, in terms of food, drinks and
entertainment., for no extra cost.
In this package there is Buffet style breakfast, lunch and dinner, children’s buffet, take away
snacks at the pool and local alcoholic and non-alcoholic drinks.
This price also include accommodation and some of the activities, like sauna and sensory
showers.
The guests can also enjoy Aqua aerobics, group exercise, fitness room, soccer, beach
volleyball and dance aerobics free of charge.
For customers all inclusive means that they can have a nice vacation without worrying too
much for their budget.
Disadvantage of all inclusive is that guest don’t have the flexibility to travel around and to
have their meals where and when they want.
Most of the time they spent in the resort and don’t get to explore the local culture.
Since the food and drinks are included in the price, some people temped to over eat and drink
too much.

The advantage for the business is that the organization have an estimate profit in advance.
Based on this ,they can increase or decrease the package price, in order to reach the desired
earnings.
Disadvantage is that, since the food is included in the price and it is served as a buffet, they
cant predict the exact amount of cooked food they will need and this could cause a food
waste and loss of money.
Another resort I will discuss is hotel Cavtat in Dubrovnik, Croatia. This hotel offers a range
of rooms, most of them with a balcony with a view of the sea or the park.
For those who want to stay in this hotel, there are two options – bed and breakfast or half
board.
In this report I will explain about the bed and breakfast package.
Here, for a fixed price, the guests can have a overnight accommodation and breakfast, which
is normally served as a buffet.
The difference between All inclusive and bed and breakfast is that with this one, the guests
have freedom to choose if they want to spent their day in the hotel or to explore the area.
The advantage for the customers is that they can see the local landmarks and to have meals at
different local restaurants.
Also there is a good option for those who want to stay in the hotel for the day. They can treat
themselves in the spa facilities for and extra charge.
In the Cavtat hotel, guests can have meals at the Bar Restaurant Cenzura, while enjoying
beautiful views in calm atmosphere.
Bed and breakfast gives flexibility for the customers, but they can’t control their spending.

This option is preferred by people who like to explore, travel and interact with the locals.
When we are booking a holiday, there are always some things that we consider beforehand.
How much we can afford to spent? How much we want to see from the place we are going
to? Do we want a vacation full of adventures or a calm, relaxed stay in a nice hotel?
Answering those questions and doing a good research online, everyone can find the perfect
holiday destination and best type of resort package.

Conclusion
The resort business is very much profitable and competitive as well. In this industry, there is
no substance of ensuring high-quality services and products to the customers. As the resorts
are now getting engaged with other services, now they are offering tangible and intangible
both types of products and services to the customers. That is why the resort businesses are
also focusing on having their manufacturing firms which may reduce their costs and increase
the profits. The resort businesses in the UK is also growing fast as this country is getting
more foreign visitors day by day due to rapid transaction of information and ease to visit
foreign countries. That is why this industry should get proper nurture from the government
and provide with many facilities.

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