A Comprehensive Analysis of Quality Improvement in Toyota Company

This report provides a detailed analysis of Toyota's quality improvement strategies, focusing on their business operations and competitive advantages. It examines the company's introduction of a technological production system, the evaluation of product and service innovation, and the application of various operations models, including competitive advantage, pull and push systems, just-in-time manufacturing, and production forecasting. The report also discusses the product-process matrix, process technology, and lean manufacturing principles employed by Toyota to enhance efficiency, reduce costs, and improve customer satisfaction. The analysis highlights the importance of innovation, waste reduction, and employee motivation in achieving Toyota's goals and maintaining its position as a leading automotive company. The report concludes that the implementation of the technological product system and innovation in Toyota Company is optimal and adds more value to the customers. The company saves time, resources, reduces waste, and satisfies the customers. The product process matrix helps in evaluating the performance of the production system.

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Quality improvement in Toyota Company
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Introduction
Toyota is an automotive organization known for incredible performance in the world.
Consequently, the organization has developed a sustainable strategy, thus surviving in the
market. However, various businesses and especially the competitors, seek to borrow the idea and
form a benchmark. Indeed, the achievement of any organization is determined by the
investments in corporate strategy. Therefore, Toyota has developed a business strategy based on
operations management. Whereby, the company has an improvised unique production system
available in Toyota, only Dillon (2019). The company investments in reengineering, thus
increasing their productivity. Additionally, the company is looking forward to advancing more in
technology and an increase in production, therefore provide hybrid vehicles. Besides, the
organization has a great concern on their employees; whereby, they offer a conducive working
environment with available resources and motivate them through incentives. However, despite
the incredible business strategy, the company is likely to suffer from the cost regulatory of the
new improvised production system. Thus, after the production, the price of the final product at
the market will exceptionally be high. Consequently, there will be an impact on sales volume,
thus lowering the profits of the organization. Therefore, the Toyota Company has to invest in the
technological production system and cut the cost to meet the end-user.
Evaluation of the product and service innovation
Indeed, the Toyota Company has to develop strategies that will help them in cost reduction.
However, before the implementation of the strategies, evaluation of their performance is
essential since they determine the future of the company Slack and Brandon-Jones (2018).
Furthermore, Toyota focuses on the innovation and introduction of the technological production

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system. Therefore, Toyota Company has to make their production means flexible in the adaption
of the changed designs. Thus, the production systems of the company can freely switch in
various models producing quality products and on time. Additionally, the company can
determine the mass production depending on their profitability and reconsider adding more
resources to make the work easier and more productions. Indeed, the innovation of the resources
will enable the Toyota Company to produce the products as per the customers' expectations,
make deliveries on time, and reduces the costs on products. Additionally, teamwork at the
Toyota Company will help in working towards the achievement. Therefore, every worker at the
production department is active, and the manager should also join the forces to solve any issues
that may hinder the success. The following are the improvised operations models they include:
i) Competitive advantage
Multiple companies have developed various competitive advantages according to the nature of
the business. For Toyota, the approach is wide and different, considering the size and the
incredible performance of the company. According to Huggins and Izushi (2015 p.458-470) in
porter’s theory, innovation is necessary while developing a competitive advantage. In addition,
porter's approach stresses developing a sustainable competitive advantage to shape the level of
competitiveness in the market. Harmon (2019), however, there involves some critical factors that
affect the competitive approach, including; the bargaining power of suppliers and buyers and the
stiff competition from direct competitors. Globally, there are various automotive companies.
Whereby, they deal with cooling systems, electric systems, braking systems, etc. Thus, in this
state, all the companies are free to determine the prices on the products with the aim of making
profits and survival in the industry. However, the market situation on the bargaining power of

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buyers cannot shake the Toyota Company. Thus, the Toyota organization has advanced
technology, which is a competitive advantage. Indeed, the company provides an incredible
internet experience where the customers can shop for different automobile models at a
reasonable price. Indeed, Toyota Company has adequate resources to run the business, which is a
disadvantage to the upcoming automotive companies, who might not meet the standards of
Toyota. Besides, the deployed advanced technology in Toyota organization will help in the cost
reduction of the vehicles. Besides, the company can sell their products at whatever competitive
price in the market. Although General Motors are leading companies in the world, and they
appear to be the major threat to Toyota vehicles. Thus, more effort is required in learning and
identifying the competitive advantage of General Motors.
ii) Pull and push system
The Toyota company has developed a pull system tool known as Kanban that helps the company
in achieving the just in time approach. In addition, the tool enables the organization to schedule
their system. Thus, one of the staff members make decisions on the production of goods at a
specific time and rearranging of the production processes. Indeed, the Toyota Company uses
Kanban to ensure that there is a smooth flow of materials through the manufacturing process.
Additionally, there is a process that helps in accomplishing this task. Whereby, the process
involves the printing a card, involving the information of; quality, details of the parts, the names,
instructions on the product consumption, and the necessary precautions regarding the product.
iii) Just in time

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The Toyota Company has existed for a couple of years now. Therefore, in the 1970s, the
organization embraced the just in time approach as a manufacturing ideology. Whereby, the idea
was based on waste reduction and increase in inventory levels. Indeed, the Kanban is a primary
focus of the operation strategy. Indeed, the just in time aspect lies in waste reduction, quality
regulation, production control, and transparency in the production process in terms of quantities.
Besides, the approach enables the company to increase the competitive advantage focusing on
customers’ satisfaction. Therefore, the Toyota Company makes an effort to serve their customers
according to their specifications. Pinto et al. (2018 p.25-38), added that just in time approach is
achieved through satisfying the customers and articulating the production activities according to
the market's demands. Furthermore, the just in time approach completes the entire manufacturing
industry. Whereby, products are produced when needed at a certain quantity and quality. Indeed,
the Toyota company has developed the perfect product mix that meets the end-user, thus
producing products when needed and at a pocket-friendly cost and on time. Thus, the reduction
of high loss chances in the different deployment of models. Moreover, the just in time model
provides a smooth flow of information and optimized workflow. Therefore, the approach reduces
waste of products and saves more time. Additionally, the model improves the employees'
performance and the productivity of the organization. Since the workers are flexible, and they
pay full attention to their duties.
iv) Predict
Production forecasting is one of the primaries significant that enables the company to continually
meeting the customers' demands. Whereby, through the customers’ demands, the organization is
capable of predicting the future business Wirtz et al. (2016 p. 34-54). Toyota offers durable

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products; thus when purchasing the products, they have predictive profit regarding the
organization. Therefore, the company makes sure that the products are optimized and can submit
to their purposes, and the sales are also made effective. Thus, for the company to accomplish in
the process, forecasting is essential. Whereby, through the forecasting, Toyota company can
predict sales and profitability levels. Considering that the organization is second leading in the
world, thus it anticipates being the global leading automotive industry. Consequently, for the
company to achieve the desired goal, they ought to increase the demands of automobiles.
Whereby, through prediction, the organization can strategize the sales on their various branches
and the demands.
Product process matrix
According to Slack and Brandon-Jones (2018), the product-process matrix is a device that
analyses the association between the product life cycle and the digital life cycle. Companies use
the matrix to identify the market manufacturing, challenges, and the strategic options that are
applicable. Indeed, the matrix consists of two aspects, including; product life cycle and process
life cycle. Whereby, the product life cycle is used to manufacture goods through a sequence of
products and market stages. Besides, the courses begin with high flexibility, high-cost procedure,
and it continues in increasing standardization, mechanization, and automation Jonsson and
Rudberg (2015 p.141). Thus, leading to a high climax and inflexibly, though, it is a profitable
approach. Additionally, the process life cycle measures narrate the process choice, which could
be; job shop, batch the continuous flow and the process design involving; jumbled flow,
disconnected and connected line flow, and continuous flow. Indeed, the product life cycle

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narrates several steps of the product cycle, including; the low volume to the high volume, while
the product design describes the low to high standardization.
Evaluation of the technological product system in the product-process matrix
The introduction of the product-process matrix process will help the company is reducing costs
in the product system. Whereby, through the process, the company can identify the risks that
might affect the production system and develop a strategy that can neutralize. Indeed the product
life cycle, in this case, is the advanced production system that the Toyota Company is working to
regulate the cost and make profits. Therefore, the product system must be flexible in terms of
production, innovation, and mass production. Besides, the process life cycle of the Toyota
organization is the continuous flow consist of the competitive advantage, the just in time
approach, pull and push system, and forecasting. Whereby, through the digital experience, the
company can develop a competitive advantage. Additionally, the just in time strategy helps in
producing goods according to the customers' demands, thus waste reduction in products and
saving more resources and time. Indeed, through the continuous flow, Toyota company is able to
accomplish the tasks.

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The process technology
In the operations management, the process technology refers to a device used in production and
the delivery of goods and services Slack and Brandon-Jones (2018). Whereby, the equipment has
an essential effect on speed, quality, dependability, flexibility quality, and cost. In the focus of
the Toyota Company, the business is always outgrowing. Thus, it has developed various
technological types of equipment, including; textile machinery, automobiles, electronics, and
material handling devices. Indeed, the deployment of the product system and innovation is to
make the work easier and enable the company to produce unique products meant for Toyota
only. Though, it is a challenge to the company on issues concerning the cost of the products,
profitability, and maintaining the customers. Therefore the process technology is inclusive of
various aspects that are helpful in solving the challenges. Lean manufacturing is an operations
management component that helps in waste reduction on products and adding value to the
products. The Toyota Company provides their workers with adequate and available resources to
ensure that they are productive in their positions. Thus, their incredible performance and
motivation lead to the effectiveness of the company. Indeed, the organization has also
improvised the industrial robots in the manufacturing section that helps in cost reduction and
improves the quality of products. The organization is also optimal since they are aiming to
advance more in technology by joining the industrial robot technologies with the automobile.
Indeed, various Toyota automated products are from the automotive industry. Thus, the
organization has also introduced the robot series to support lives. Indeed, the walk and the assist
robots were meant for healthcare, domestic duties, e.tc. This initiative helps in improving the
quality lives. Since various of Toyota's automated technologies are automobiles, the company
articulates the two techniques and bring about lean manufacturing. Thus, the production system

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is more efficient, whereby, it enables the automatic vehicles to be guided by the traffic control
system and also keep an eye on the locations
Conclusion
Summing up, the implementation of the technological product system and innovation in Toyota
Company is optimal. Thus, the system improves the efficiency of the company and adds more
value to the customers. Therefore, the company works on reducing the cost of the products and
maintains the customers. Through, just in time, the company saves more time, resources, reduces
waste, and satisfies the customers. Additionally, the product process matrix helps in evaluating
the performance of the production system, and through the process of technology, the product is
implemented, and it is useful in various ways within the company.
Bibliographies
Dillon, A.P., 2019. A study of the Toyota production system: From an Industrial Engineering
Viewpoint. Routledge.
Harmon, P., 2019. Business process change: a business process management guide for managers
and process professionals. Morgan Kaufmann.
Huggins, R. and Izushi, H., 2015. The Competitive Advantage of Nations: origins and
journey. Competitiveness Review, 25(5), pp.458-470.
Jonsson, H. and Rudberg, M., 2015. Production system classification matrix: matching product
standardization and production-system design. Journal of construction engineering and
management, 141(6), p.05015004.

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Pinto, J.L.Q., Matias, J.C.O., Pimentel, C., Azevedo, S.G. and Govindan, K., 2018. Just in Time.
In Just in Time Factory (pp. 25-38). Springer, Cham.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Wirtz, B.W., Pistoia, A., Ullrich, S. and Göttel, V., 2016. Business models: Origin, development
and future research perspectives. Long range planning, 49(1), pp.36-54.