Toyota PLC: Leadership, Management, and Operations Report

This report provides a comprehensive analysis of leadership and management within Toyota PLC, examining the distinct roles and characteristics of leaders and managers. It delves into the functions of managers and the roles of leaders in various situations, highlighting the importance of effective communication and problem-solving techniques. The report explores key leadership theories and models, including situational, system, and contingency leadership, and their application within Toyota PLC. It further investigates the key approaches to operations management, emphasizing the roles of leaders and managers in achieving organizational goals. The report also discusses the factors within the business environment that impact operational management and decision-making, providing a holistic view of leadership and management practices within the company.

MANAGEMENT AND OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Define and compare roles and characteristics of modern leader and manager.................1
LO2..................................................................................................................................................3
P2 Role of a leader and functions of manager in different situation .....................................3
P3 Theories and models of approach including leadership, system and contingency............6
LO3..................................................................................................................................................7
P4. Key approaches to operations management and the role that leaders and managers play7
P5 Importance and value of operation management to accomplish desired goals and objectives
................................................................................................................................................8
LO4..................................................................................................................................................9
P6. Factors within the business environment that impact upon operational management and
decision making by leaders and managers.............................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

1

INTRODUCTION
Operational management is essentially responsible for all the work which conduct in an
organisation such as marketing, selling, branding, labelling and by using that techniques they
create their relationship with their customers. The present report is based on Toyota PLC
company and in this report it tells about the leader and manager and how they are different from
each other and how the key approaches is using by the operation's management during
performing their functions.
LO1
P1 Define and compare roles and characteristics of modern leader and manager
Leader is a person who guide and lead the whole team towards certain aims and
objectives of the enterprise. Furthermore, manager is a person who set targets and goals to
manage several things in the business.
Manager is a person who manage internal working environment and improve the working
condition and increase profit rate.
Basis Leader Manager
Characteristics Leaders of Toyota plc has
innovative character to
perform several things in the
business. Risky or complicated
decisions are hard to make. So,
most people would rather
avoid such decisions. Hence,
your team will look up to you
for guidance.
On the other hand, manager
always using same thing to
develop their performances in
significant aspect.
Focus Leaders focus towards changes
that make through determine
clear vision, picture, etc.
leadership focuses on
achieving nice shiny goals,
Manager using planning and
coordinating the activities that
assists to allocate resources in
the chosen business.

keeping the team motivated
and empowered to achieve as
much as they can.
Vision Leader has vision to make long
term goals and objectives in
the Toyota plc.
Manager has vision to
incorporate changes that assists
to focus on the procedure that
make effective functioning in
the business.
Roles In respect to define leader
roles, it is important to look
upon the new and creative
ideas through they can attain
specific goals and objectives at
workplace. It will help to
attain desired results of the
company in successful
manner.
In order to look towards the
manager roles, it is important
to look upon manage things
with considered different
characteristics in the business.
In this regard, manager need to
ensure that all activities design
as per business feasibility.

The role of manager and leader is different under the Toyota Plc company and the
Maslow's law of hierarchy theory is based upon this and this theory said that leader are
responsible to complete the targets in order to achieve the business goals and objectives while
manager is a person who encourage their employees so that effective work can be done and
outcomes will be achieved so for that they have to considered their employees at all the levels
and provide them satisfaction then only the ethical work can be perform and goal can be
achieved (Bhattacharjee,Roy and Bandyopadhyay, 2015).
LO2
P2 Role of a leader and functions of manager in different situation
The functions of managers and the role of leaders makes the organization work in the
desired direction towards the fulfilment of the objectives of the organization. There are various
functions of management as well as different traits and style of leadership which help in the
proper functioning of the functions of management.
 By using the internal structure the Toyota PLC employees producing their services to
their customers and they are serving the services in such a way that it helps business in
increasing their loyalty towards their customers. Each and every make the scheduled and
complete the target as per the schedule that they maintained. On the other side manger of
the cited business carry their working as per the set schedule and meet their targets In
appropriate time range and enhance the profitability at the workplaces.
 At each level the leader performing their work in efficient manner and conduct within the
business environment (Cooper, Dowsett and Rogers, 2013). Manager is held responsible
for managing the staff at the workplaces and manager is also been responsible for
searching the talented individuals and appointing him to performed the appropriate job.
 Management by objective is the theory which focuses on the combined efforts of the
managers and the employees for the accomplishment of the goals. The managers work
with the employees and set the standards of the performance and the leaders delegate the
duties to the employees so that they are motivated to perform their task best.
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Leader and manager both are considered to be very vital for the Toyota PLC because both are
performing their roles and responsibilities in order to attained its business objectives. The cited
business is the company who is held responsible for the sales, marketing, after sales services and
by delivering those services in the field of Toyota and Lexus they creating customers
relationship. It is essential for the manager to managed and controlled all the activities under
organisation and they maintained their set standards in every course while delivering goods and
services to their customers. The responsibilities of leader and techniques of manager is differed
from each other and this can be explained on the basis of their roles and functions and they are as
follows:
Role of a leader
 Monitoring:Leader play an essential role to monitor the business performances and set
their high standards in order to achieve the business objectives. They assess the
performance firstly and by using that they can raise their goals.
 Entrepreneur:The entrepreneur is a person who have various new ideas and thoughts
and by taking help from that the Leader of the cited firm can easily innovate the new
things in their business. Hence, by using that they can easily achieve their productivity
and profitability.
 Resource allocator: In the cited company the leader can easily allocate the resources and
by using it in minimisation way they can accomplish the goals and objectives.
 Negotiator:The leader play a crucial role to build down the organisation functions and
operations in effective manner and hence it is very easy for the business to manage their
results.
 Disturbance handler: The tasks and the activities are handled by a leader so which is
very easy for the business for making profitability and productivity at the
workplace(Jamaludin and Yusof, 2016).
Functions of a manager
 Planning:By using planning process the manager deciding in advance that what should
be done, when should be done, where should be done and to whom should be done by
using that process the manager of the Toyota PLC set their objectives and goals and it
directly helps company in launching their new products in the market and attract its
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customers and thus the manager preparing strategy for that so that task can be accomplish
within the time range.
 Organizing:This is the another function of manager and in this process they are
preparing plans and implement it to determine its goals and objectives.
 Directing: In this process the manager gives the directions to each and every individuals
and departments regarding to performed the work so that it helps them in accomplishing
their goals and objectives. In regard to such context, the manager of Toyota PLC can
easily launch their product in the market, new segment's and targeting its customers
 Controlling:The manager of the cited business controlled each and every area under this
so which assist them to deliver positive outcomes.
The Toyota PLC taking different approaches in regard to solve the different problems and
issues which arise in their business. The cited business using effective communication technique
and by using that they can coordinate with each and every individuals at the workplace(Lim,
2015). Mostly times, due to ineffective communication the employees and individuals are unable
to share their ideas and opinions with the other individuals. Thus, it affects the working
conditions of the business. It is very essential for the business to use the effective communication
techniques so that any confusion will not arise during working and clear instruction will be
received by the employees from their subordinates.
The brainstorming is the method that used by the company to overcome the issues that
are arisen at the workplace and hence the cited business also has certain strength and weaknesses
that takers place at the workplace and The Toyota PLC encourage their employees in such a
manner .
Strengths
 Ability to solve the issues by using refine ideas.
 Make profits at the workplaces.
 Enhance the capabilities to resolve down the organisation issues.
 Make creative ideas
 Develop abilities to solve the issues that arisen under business.
Weaknesses
 It is difficult for the organisation to conduct effective session for all employees.
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 Brainstorming method will be very useful for the company to adopt innovation within the
business environment(Miyanabe and et.al., 2015).
P3 Theories and models of approach including leadership, system and contingency
In respect to make effective functioning in the business, there are several elements exists
that assists to accomplish desired activities. Following are different theories and models has been
applied in Toyota Plc:
Situational leadership: This model determines effective outcomes in the business that is
based on the situation. In this aspect, it has been assessed that Toyota Plc develop their
performances and operations as per the situation. Duties and task will be accomplish in
systematic manner. However, as per the case study, it is important to look upon the situation to
focused on the quality of vehicles. It gave importance to recognise brand that increasing
production quantity.
System leadership: In this theory, leader need to make concentration to fulfil their
business requirement with implementing rules, regulations, etc. In the selected business unit,
people need to focus on the demand of customers and team performances. It creates awareness to
make certain changes to improve system. In order to perform different tasks, Toyota Plc need to
implement their operations to make effective economy of Japan. It will help to released car and
create proper division in the enterprise.
Contingency leadership: This system develops system of the organisation in systematic
manner. Leader require concentration on the action based activities through assess internal and
external environment. In Toyota Plc, all members has responsibilities to take part in order to
accomplish desire results. In the present case of Toyota, this theory help to produce many cars
when they are concentrate on the quality and standards of raw material. This kind of leadership
help to make sure that segment also made with effective consideration.
The management of objective plays an important role in sorting the operational issues by
sharing the decision making process with the employees and the expertise are combined of the
managers and the employees for the fulfillment of the task. The management by object approach
can bring motivation among the employees with the feeling that they are being valued in the
organization and this can bring efficiency in their working.
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LO3
P4. Key approaches to operations management and the role that leaders and managers play
In Toyota PLC the operation management plays an essential role because they can conduct
the operations in each and every part and raise their standards so which directly helps them in
enhancing the revenue of the business. They concerned with work related to the raw material to
the finished goods and controlled the each and every activity related to product such as its
production, manufacturing, designing, packaging, distributions and taking care at the
workplaces. The relationship between the functions of management and the styles of leadership
influence the corporate social duty in the troupe. The managers adopt the policies and prepare the
scheme considering the component that can affect the social responsibility of the company
towards the society. The argumentation related to the state of affairs activity, satisfaction of the
customers, supply high quality of the products at low-cost terms, etc. The various approaches set
by them to raise the business objectives and they are as follows:
 Six sigma: It is a process used by the operational manager which directly helps them to
improve their business performances with the help of diminish profitability which
directly remove the defects and errors which are occurs(Morimoto, Nomura and
Yoshino,2014). The cited business widely using such technique to analysis the working
conditions of the business.
 Lean theory: By using such process the company can easily eliminate their waste which
involved during manufacturing and production and it directly helps down the operational
management to remove such wastes which occurred in their production process so that
every time quality product and service will be reaches in the hands of their customers.
 Queuing theory: It is a mathematical study which helping in determining the waiting
lines. By using that the operational manager of the Toyota PLC can assess their
customers and develop those functions on the basis of their priorities so the customers
don't have to wait for the long time(O’Donnell, Keane and Bazjanac, 2013).
 Affinity theory :- An Affinity Diagram is a tool used for organizing a large amount of
disorganized information into groups based on their natural relationships and affinity. It
is often used for solving problems with issues that seem to be very complex and difficult
to manage. An Affinity Diagram is a type of brainstorming technique that allows you to
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generate, organize, and consolidate information concerning complex processes, issues, or
problems.
 Tree digram :- The Tree Diagram is an orderly structure similar to an organization chart
or family tree diagram. It helps in understanding a process by graphically breaking down
complex processes to smaller levels of detail. This technique encourages you to direct
your thinking from generalities to specifics.
 TOM: In respect to implement total quality management, Toyota need to ensure that all
standards and effectiveness could be made at workplace easily. It helps to maintain
proper security and successful operations of the company to make functioning in
enterprise.
 Kaizen: Kaizen is known as the continuous improvement which is long termed approach.
It helps to make systematic work and seeks to accomplish small and incremental changes
at workplace. It assists to create effective and efficiency to attain desired results.
P5 Importance and value of operation management to accomplish desired goals and objectives
In order to accomplish desired goals and objectives, manager of Toyota Plc need to
determine proper planning, organising, staffing and controlling. These all steps assists to lead
with strategy for accomplish desired results. Apart from this, it is also important for the operation
management part of the business which carried following activities:
 Controlling distribution system: Manager of the chosen organisation need to
implement effective results at workplace so that they are able to undertake goals and
objectives in systematic manner. In this regard, Toyota Plc can effectively implement
distribution system to lead with several activities at workplace.
 Transformational of raw-material: Further, operation management is important part to
transform the raw-material which develops profitability and objectives in systematic
manner. Therefore, it includes management of activities that needed at workplace.
 The analysis also shows that some factors causing management accounting change in
South Africa are different from those at work in the U.K. The research endorses prior
findings relating to ‘contingent factors’ influencing management accounting but also
identifies possible new factors such as changed stakeholder pressures.
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Operational aspect create major part in the enterprise to make sure that effectiveness will
be develop that influence by some challenges. With this regard, following elements implemented
in the selected business: Scheduling: Operation management helps to implement process with the schedule
activities. It will help to attain systematic work performance and attain desired goals as
well. It will assist to look towards the activities which frame to make systematic work
performance in the business.
 Process design: In respect to implement the process design, the selected business able to
implement their creative process in operation management. It will help to make sure that
effectiveness will be generated through focus on the leaders and manager roles.
LO4
P6. Factors within the business environment that impact upon operational management and
decision making by leaders and managers
The certain factors which impact the operational management and decision making are as
follows:
 Work process: The operational management need to make their process efficient so
which helps cited business in raising their objectives and targets. In relation to this it is
very crucial for the manager to prepare the plan and implementing it accordingly to
achieve the business outcomes at the workplaces. Thus, Toyota PLC take the
responsibilities in that regard to generate more profitability and revenue and they using
the efficient system which helps them to attract their potential customers and managing
relationship.
 Employee training: In regard to such context it is very important for the manager of the
cited business need to enhance the skills and ability of their employees so for that they
conduct various training programmes and session which directly helps down employees
in building the skills and improving their personality and also helps them to perform their
job(Shetty,Kishore and Rajeev, 2014). So, firstly the manager identify the different areas
and then conduct programs for the individuals in different areas.
 Scheduled time frame: In this the manager firstly considered the time frame for which
they have to complete the task and they are performing accordingly to raise the certain
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goals and objectives. So, for that they create the plan and implement it accordingly to
make their business activities successful.
 Corporate social environment: In this it is very essential for the company to conduct
the CSR activities time to time and promoting the green initiative and by that manner
they can conduct their ethical business practices.
 Corporate social responsibility: With the help of the corporate social responsibility,
Toyota able to implement advantages for society. It will assist to look towards the
development of customers and staff members as well.
The different factor's which affect the business environment are as follows:
Internal factors
 Value system: It is essentially based upon the cultures and rules and regulations of the
business. The cited firm create the framework for that which helps them to regulate their
business activities as per the rules and regulations.
 Mission and objectives: In regard to this context the Toyota PLC company set their
mission and vision and they are working accordingly to raise those in order to raise down
the positive outcomes.
 Financial factors: Company is creating various strategies, policies, plans and capital
structures so which directly made a positive impact on their performances and also helps
them to conduct their smooth operations.
External factors
 Suppliers: They are those people who essentially made the supply functions such as
input, raw materials in the organisation and helps the business in conducting their smooth
range of operations(Shigenobu, , Noorzad and Senjyu,2016).
 Competitors: It is very essential for the cited business to formulate the policies, plans
and strategies and conduct their working accordingly then only they can give competition
in the market and beat their competitors.
CONCLUSION
From the above report it can be concluded that in the Toyota PLC company the manager and
leader conduct their different operations in different field and make the business activities
successful. Moreover, it also talks about the strengths and weaknesses and said that it is very
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essential for the subordinate to give clear instructions to their employees then only the effective
working can be performed and objectives can be raised.
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REFERENCES
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Shigenobu, R., Noorzad, A. S. and Senjyu, T., 2016. Optimal Operation and Management for
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