21937 Managing, Leading and Stewardship: Toyota Report Analysis

This report provides a comprehensive analysis of Toyota Motor Corporation's management practices, focusing on questionable organizational behaviors and the accountability of its leaders. It examines Toyota's actions through the lens of various organizational theories, including ethical dimensions and organizational culture, highlighting instances of unethical promotion strategies and their impact on the company's brand image. The report delves into the decision-making processes of Toyota's managers and their level of responsibility in addressing issues. Furthermore, it offers strategic recommendations based on control theory to improve Toyota's organizational structure, emphasizing the importance of training, clear task segregation, and robust control mechanisms. The analysis aims to provide insights into how Toyota can enhance its ethical practices and maintain its competitive edge in the global automotive market, particularly in regards to technological advancements and market expansion.

Running head: MANAGING, LEADING AND STEWARDSHIP
Managing, Leading and Stewardship
Name of the Student:
Name of the University:
Author Note:

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Table of Contents
Introduction................................................................................................................................2
Description of the chosen organisation......................................................................................2
Organisational and Management Practices at Toyota................................................................3
Accountability of the managers and the leaders........................................................................4
Recommendations......................................................................................................................6
Conclusion..................................................................................................................................7
References..................................................................................................................................9

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Introduction
The given report is focused on contrasting the management practices taken up by the
automotive industry with the help of the different traditional dimension theories of business
organisation, which draws up the notion of the decision making process connected to the
industry. Thus, the first section of the given report discusses the organisational practices of
the automobile industry in relation to the theory of the ethical dimension. Hereafter, the
report considers the accountability of the managers as well as the leaders of the organisation
in concern to the approach of organisational culture which helps in the determination of the
level of the accountability they have towards the organisation. In contrast to these practices,
the report is further focused on providing recommendations to the managers of the
automobile industry in the concern of re-structuring their working practices and adopting
ethical means of carrying the manufacturing process.
Description of the chosen organisation
The chosen industry for the given study is recognised as Toyota Motor Corporation. It
is considered to be a multinational company that deals in the manufacturing of automotive
products being headquartered in the region of Japan (Law 2017, p. 5). Founded in the year of
28th August 1937 in Aichi, Japan the company had been known to build an effective corporate
structure in the year of 2017 with a number of 364,445 employees all across the globe
(Toyota-global.com 2019, p. 2). As recorded in the month of September 2018, the concerned
Motor Corporation Company have been determined to be the sixth-largest company all across
the globe in the concern of the revenue sector of business which provides its customers with
the best-manufactured cars (Nkomo 2013, p. 2). Concerning to this success of the Toyota
Company, the given report is focused on analysing the organisational as well as the

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managerial practices of the same, which includes the decision-making process of the
managers of the concerned company.
Organisational and Management Practices at Toyota
Based on the organisation theory lenses concerned to the ethical dimension theory it
was undermined that the senior-level managers at Toyota are known to employ the
contradictory techniques in the concern of seeking the optimisation as well as maximisation
of the profit earned by the company (Moran 2016, p. 6). These techniques are used in the
operational department of the company was known to bring up a scam in the company
concerned with its car promotion strategies (Christensen 2019, p. 1). The ethical dimension
theory states that the managers of a productive business organisation should effectively
follow the ethical considerations that are needed to carry up the transactions of a business
(Wood and Logsdon 2017, p. 86). In connection to this, it was found that the managers are
Toyota have not fulfilled the needful ethical promotion strategies and gained profit through
unfair means of business. This discriminatory practice was found to be the root cause of the
concerned motor company running scared about the manufacturing unit in Japan (Mehri
2018, p. 3). The series of the problem faced by the company with regards to some of its
automobiles that have blemished the reputation and brand image of the company in the region
of Japan (Davis 2016, p. 6). Moreover, the company executives have also been recorded to be
worried about their second position in the concern of entering the new exposed markets for
the automobile industry and thus incorporating the synergy of the original form of innovated
technologies in its vehicles (Rinehart, Huxley and Robertson 2018, p, 10). In addition, the
company is also recorded to have less number of human resources in the concern of retaining
the global growth the same has achieved in a short span of time. Indeed, it was investigated
that every single department of Toyota in the region of Japan is draining to keep pace with
the rapid expansion as well as the technological changes in the company considered to its

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global market (Mi and Masrur 2017, p. 18). The unethical organisational practices in this
connection, concerned with the company of Toyota is specified as below.
 The managers in terms of entering the new growth market the company has
continuously been spamming the society with fraudulent email concerning the lottery
scam (Christensen 2019, p. 3).
 The managers concerned to the Toyota Car Company promoted their cars through the
means of e-mail promotion which was led to provide lottery prizes to the customers
with their dis-manufactured cars and to cause fraudulent to the customers.
 It was also recognised that there were no such lottery prizes being distributed to the
customers, and the same was just an initiation to cover the fees that were incurred
because of the dis-manufactured cars.
 It was also claimed that the email practice was not processed or anyway endorses by
the mangers and leaders connected to the organisation of Toyota (Christensen 2019, p.
7).
Based on this scam concerned with the company of Toyota, the given report is
concerned with investigating the accountability of the mangers as well as leaders of the
Toyota Company towards the changes in actions required as well as decisions to be
implemented in the organisation.
Accountability of the managers and the leaders
As examined in the above part of the report that the mangers and leaders at Toyota
have been alleged of using unfair means of promoting the cars manufactured by the business
organisation through means of a lottery scam. However, the study connected to the past and
present of Toyota Company shows that the managers and leaders at Toyota have always
remained focus on carrying ethical means of doing the business and maintaining their team.

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Therefore, based on the organisational culture theory, the reports tend to examine the level of
accountability of the higher department of Toyota in terms of making the decisions and
implementing the actions (Cunliffe and Luhman 2012, p. 23).
The theory of organisational culture is known to represent the collective form of
values, beliefs, as well as policies and principles that exist in the members of the organisation
(Thompson 2018, p. 11). The same is also known to be influenced by the concepts of
products and services the organisation deals with, the market structure as well as condition,
the organisational strategies, the different types and level of employees, the style of
management and the national culture perspective of the firm (Cunliffe and Luhman 2012, p.
45). Based on this theory, the behavioural approach of the managers at Toyota is determined,
as discussed below.
 The managers ensured that all the organisational aspects concerned to the synergy of
safety, quality as well as productivity are maintained with effective cost reduction
strategies (Mitra 2016, p. 13). However, the competitive strategy of other companies
went stronger than that of Toyota, but the managers and leaders at Toyota ensure that
their value of getting their actual work done in the organisation is not hampered.
 The team leader is focused on monitoring as well as guiding its team on a frequent
and continuous basis (Graban and Swartz 2017, p. 5). The activities of the group are
known to be monitored in consideration of having a report of the daily work done in
the organisation.
 During the course period of shift timing, the team leaders at Toyota are recorded to
dedicate themselves to respond to the issues of the team members at an immediate
basis (Rigby, Sutherland and Takeuchi 2016, p. 45).

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 The managers and the leaders at Toyota are recorded to prove better adjustments to
the ideas of the creative work in the team in the concern that the same is positively
contributed to the target provided to the team (Hawkins 2017, p. ).
Based on the above-stated pieces of evidence, it can be stated that the managers, as
well as the leaders at Toyota, are accountable and responsible enough in maintaining their
part of values and work in the business transactions of Toyota, however, the strategies of the
managers and the leaders were not recorded to be enough to have managed the occurrence of
issues in the manufacturing units of the Toyota company and the lack in the information
technology background led to the hacking of the company which spammed the lottery emails
as an unethical means of business which spoiled the brand image of Toyota.
Recommendations
As examined with the help of the report that the mangers and leaders at Toyota are
accountable as well as responsible enough to maintain the business transactions and still the
concerned company is suffering through drawbacks as well as issues in maintaining its
ethical decisions because of the lack in the technological department of the organisation
(Crane et al. 2019). The report, thus, in the connection of the scam of fake lottery prize
promotion technique concerned to the car advertising, tends to suggest some strategic
suggestions that would help the company to improve its working structure.
In this connection, the control theory of business management will help the concerned
company of Toyota to make effective changes and practices to ensure the betterment of the
firm. The control theory of business management states that every productive business
organisation should focus on imposing control mechanisms within all the levels of the
organisation (Fernandez and Rainey 2017, p. 21). This is because the control mechanism will
help the business to segregate and structure its different working departments.

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Based on the control theory the company of Toyota, the company should structure its
organisational department in a manner that the tasks and activities are segregated on the base
of the criticality of the same and allocated to the right employee (Dahlgaard-Park, Reyes and
Chen 2018, p. 1111). The managers should also foster the training program in the firm to let
the employees understand their work in an effective way. The setting up of the organisational
structure and providing them with training will help the firm to understand the skills and
talent level of the employees and thus get effective results out of the segregated tasks
(Cunliffe and Luhman 2012, p. 43).
 The organisation should focus on maintaining the behavioural controls of the
organisation, such as the norms as well as policies of the organisation (Cunliffe and
Luhman 2012, p. 21). The control theory business management model will help the
organisation to develop and implement the needed policies and procedures that will be
followed throughout the life of the business, and the technical department will be able
to ensure that their system is not hacked by any means (Epstein 2018, p. 21).
 The control theory should be implemented in the organisation of Toyota in the
concern of adequately maintaining the requirement of changes in the same (Hayes
2018, p. 5). As the concerned company deals with the manufacturing of automobiles,
therefore, the changes in the innovation, as well as the technological processes of the
company, are determined to be an inevitable part for the same. Thus, with the help of
implying the control theory, the company will be able to ensure that the research and
development team of the organisation is working significantly to adopt the synergy of
change management required in the company (Cunliffe and Luhman 2012, p. 43).
This, in turn, will help the technology department of the company to keep its system
in a strong level of safety with the help of new and innovated security systems.

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Conclusion
Given the findings based on the study of the organisational practices of the
automobile company, Toyota, it can be seen that the company stands at a high competitive
level as compared to its peer competitors in its global perspective. However, the study also
found that the scam related to the lottery promotion of the company in the concern of
advertising its cars have spoiled the brand image of the company. However, the study also
investigated that the scam was not undertaken by the managers of the company but by some
hackers who spoiled the image of the company. In this connection, the report analysed that
the managers, as well as the leaders, were accountable towards keeping the delicate
information of the organisation sensitive and private.

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References
Christensen, B. (2019). Toyota Car Promotions Scam - Hoax-Slayer. Hoax-Slayer. Available
at: https://www.hoax-slayer.net/toyota-car-promotions-scam.
Crane, A., Matten, D., Glozer, S. and Spence, L., 2019. Business ethics: Managing corporate
citizenship and sustainability in the age of globalization. Oxford University Press.
Cunliffe, A.L. and Luhman, J.T., 2012. Key concepts in organization theory. Sage.
Dahlgaard-Park, S.M., Reyes, L. and Chen, C.K., 2018. The evolution and convergence of
total quality management and management theories. Total Quality Management & Business
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Davis, G.F., 2016. The vanishing American corporation: Navigating the hazards of a new
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Epstein, M.J., 2018. Making sustainability work: Best practices in managing and measuring
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Graban, M. and Swartz, J.E., 2017. The Executive Guide to Healthcare Kaizen: Leadership
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Mehri, D., 2018. Notes from Toyota-land: an American engineer in Japan. Cornell University
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