Comprehensive Report on Management and Operation Strategies at Toyota

This report offers a comprehensive analysis of Toyota Motor Corporation's management and operational strategies. It begins by differentiating between the roles and characteristics of managers and leaders, emphasizing delegation, time management, strong communication, and passion. The report then explores the functions of management, including planning, organizing, directing, staffing, and controlling, alongside the roles of leaders in these functions. Leadership theories such as Situational, System, and Contingency theories are examined to understand effective leadership in various contexts. The core of the report delves into key operational management approaches employed by Toyota, including Just in Time (JIT), Total Quality Management (TQM), Lean Production, Continuous Improvement (Kaizen), and Six Sigma. The report highlights how these approaches contribute to efficiency, quality, and customer satisfaction, ultimately supporting Toyota's business goals. Finally, the report discusses the importance of operational management in effectively utilizing resources, handling tasks, and increasing profitability within the company.

MANAGEMENT AND OPERATION

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1............................................................................................................................................3
TASK 2............................................................................................................................................4
P2 ...........................................................................................................................................4
P3............................................................................................................................................5
TASK 3............................................................................................................................................6
P4............................................................................................................................................6
P5 ...........................................................................................................................................8
TASK 4............................................................................................................................................9
P6 ...........................................................................................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Operation Management is consider as a part of business work that principally centres
around update or remade the business task and control the assembling procedure of products and
administrations in a deliberate and organized way (Introduction to Operations Management,
2018). It guarantees that organization is using the assets in a proficient way and satisfying the
necessity of client adequately. It is fundamentally worried about changing the information or
crude material into yield or completed merchandise that further fulfils the distinctive needs and
needs of potential purchasers. The given report is based on Toyota Motor Corporation which is
an Japanese leading automotive manufacturer. The reports covers different roles and
characteristic of leader and manager, theories and models of leadership, key approaches to
operation management and its importance in context of achieving business goals and objectives.
TASK 1
P1
Manager: A manager is an individual who is mainly responsible for controlling and
administering overall business activities and operation of a firm in a systematic manner. For
successful achievement of objectives, the role of manager in Toyota is to establish and develop
relevant policies and strategies that aid in carrying out all task effectively. Each department is
having its own manager who ensure who supervise all work conducted at respective level. They
are also concern with performance appraisal of employees at regular interval of time. Following
are the characteristic of effective manager are discussed below:
1. Delegation: One of the most important characteristic of good manager is the ability to
delegate. Their major goals is to have global vision and contribute significantly towards
business operation and activities. They ensure delegating all tasks in an effective manner
especially those that complex or bureaucratic in nature.
2. Time Management: Another key quality of successful manager is time management. For
example: If manager is late for office then their workers might think that coming late is
acceptable in office. That is why time management play crucial role in achieving business
gaols and objectives significantly (Parker, 2012).
Leader: Leaders are the one who have the ability to influence other group of people. Basically, a
good leader is the one who gets the work done from their followers concerning company goals
and objective. Leader play key role in motivating employees of Toyota through their

communication and leadership skill and inbuilt organizational vision in them so that they can
work or perform accordingly. Their main aim is to inspire and influence the followers so that
they can work incredibly hard which ultimately results in increasing the productivity and
efficiency of company (Qian, Burritt and Monroe, 2011). Some of the common characteristic of
a good leader are listed below:11 Strong Communication: One of the top attribute of a good leader is that he/she must be
effective communicator. Irrespective of the fact that one may have clear vision but unable
to convey it properly among its colleagues or followers then it is almost impossible to
achieve it. By developing the ability of describing all roles and responsibilities in a clear
manner i.e. telling them specifically that what you as a leader want and related with team.
This will result in joining collective efforts of followers.11 Passion & Commitment: If a leader is passionate or committed towards its work then it
will get others excited as they can see and feel how dedicatedly their leader are working
towards achieving company goals and objectives.
Difference between manager and leader
Manager Leader
 Manager exercise different
management function in order to attain
group goals.
 To become a successful manager,one
has to become good leader first.
 They are known for formulating best
possible solution for the given problem.
 Manager believes in doing things right
 Leader play the role of influencing their
followers so that they can work
incredibly hard to achieve business
objectives.
 For becoming good leader it is not
necessary to be a manager.
 They are known for inspiring and
motivating employees.
 Leaders in believes in doing right
things.

TASK 2
P2
Role of leader and functions of manager makes the company to work in a desired manner
towards the fulfilment of organisational objectives. There are various functions of manager and
different role of leader that help Toyota in carrying all business activities in an cost effective and
timely manner.
Functions of manager and role of leaders of Toyota are described below:
Planning: One of the key function of Toyota manager is to plan and set company's goal that
complies to maximize overall sales and revenues of cars. Some of the strategies formulated by its
manager include Just in Time and KAIZEN Approach which contributes in constantly improving
production process to make product efficient (Taipaleenmäki and Ikäheimo, 2013).
Organizing: Toyota's manager is utilizing and organizing company's resources in an effective
manner. Here the role of leader is to allocate resources efficiently and motivates workers to
utilize resources in a such manner that leads to generate best results or outcome.
Directing: Manager direct business activities or task that are going to be performed by staff or
employees of Toyota but leaders play the role of splitting the task, forming team and guiding
them how the work needs to be done.
Staffing: It is another function of manager and leaders needs to get best out of employees
employed in respective firm. In Toyota, task are usually assigned to individual on the basis of
their skills and capabilities. Their leaders keep on motivating employees so that they can work
more effectively and efficiently.
Controlling: Strategies and policies developed by manager and execution of these strategies by
Toyota's leader are monitored and controlled by managers and its leaders validate the outcome of
employee performance as per the standard set by their managers and direct workers accordingly.
P3
Leadership is an extremely fundamental criteria for making effective association by
expanding effectiveness ,it has the basics in spurring individuals and impact them to accomplish
organization together and communitarian wanted objectives and destinations in productive way.
The crucial pretended by pioneer is to tie and keep up the workforce and cut out most extreme
yield in a compelling way keeping up a positive situation. A group pioneer must step up with
regards to finish the errand and additionally have the uplifting behaviour which is to be

exchanged to workforce too. The group building movement can likewise be considered as an
essential part of administration quality (Vaivio and Sirén, 2010).
Situational Theory: It is also known as established by ken Blanched and Paul Haresy. It states
than a compelling authority approach can deal with any sort of circumstances by embracing own
particular style and move in examination the nature and factors and in like manner and
successfully in managing that circumstance. It require a decent arrangement of information and
expertise which are compulsory to manage distinctive circumstances in workplace for having a
decent situational administration one ought to have a decent steady and administrative conduct .
In administrative conduct authority the initiative style center around exercises and need in
hierarchical condition and steady conduct manages factors like improvement in abilities and
versatility of directors and persuading them (Van Helden and Northcott, 2010) .
System Theory: This theory contains distinctive arrangements and framework in the inward
condition and managing diverse circumstances. It gives set of rules and principles identified with
orders and administration principals guarantee the right and compelling comprehension of the
framework which helps in keeping up improved coordination and congruity among the
representative with effectual correspondence . It prompts create a moral workplace , through
rules , rules ,directions and standards in association . It clears up the perspective on unpredictable
and dynamic condition and gives an organized structure to building imaginative thoughts and
speculations.
Contingency Theory: This theory explain the authority quality for administrating and grasping
issues identified with individual's conduct nature and reactions. In association like Toyota it is
essential to keep up there connection between the leader and manager . An appropriate
relationship administration is essential among colleagues for expanding inspiration and elevation
of proficiency (Van Helden, and et. al., 2010). The development of particular task is another
attribute where the pioneer impart legitimate bearing rules and conventions to individuals for
protect their activity parts and undertakings that are to be performed.
TASK 3
P4
The concept of operation management is primarily related with designing and controlling out the
process of production and redesign business practices concerned with production of goods and

services (Chenhall and Smith, 2011). It for the most part emphasize on changing input into final
output. In clear words, it infers extending the capability of all business sharpens that yields
higher efficiency and earnings for business concern. Following are the key approaches of
operation management used by Toyota are discussed below:
Just in Time Approach: It is a inventory related framework used by business relationship to
open up its adequacy and reduce the abuse of thing by securing stock exactly when required.
This suggests when things are particularly asked for, association start producing goods
accordingly. With the help of this approach, firm can keep up minimum stock level which
diminishes the chances of passing on or securing extra stock for future reason (Nandan, 2010).
This is basically rely upon the possibility of no demand no age. Manager of Toyota require to
take after and apply this thought in their business undertaking so to keep up their stock level in
an efficient way.
Total Quality Management: This approach gives whole deal achievement to every business
substance through high buyer dependability. On a very basic level it revolves around upgrading
the execution and nature of items and services that meet customer want accommodatingly. Here
the role of Toyota's manager is to embed strategies like KAIZEN Approach where the focus of
management is on bringing continuous change in their production process so as to bring
improvement.
Lean Production: This approach bases on murdering the misfortune inside creation division
without exchanging off gainfulness. Misuse consistently created through overburden and uneven
work stack. Toyota's manager requires to develop strong correspondence channel inside their
specialized topic so they can feasibly figure the future needs and talk with each other concerning
the age of stock. Furthermore, pioneers are required to inspire employees in a proper way and
motivates them which results in improving their overall productivity and efficiency.
Continuous Improvement: This is also known as Kaizen Approach which underline on
constant efforts made by association remembering the true objective to update their thing,
methods or organizations which enable the eagerness of tremendous number of customer that
contributes in their pay or productivity. Use of this approach enables the executive of Toyota Plc.
to search for steady change in the changing needs and needs of target gathering of spectators and
after that adjust or make the thing moreover (Cinquini and Tenucci, 2010).

Six Sigma: This approach revolves around growing the limit business process. Variation in the
execution and technique of association may impacts its advantages, quality and resolve of agent .
This is transcendently used by the association to discard the waste and reduce the chances of
assortment or flaw related to amassing process. Leaders and managers are required to get this
approach so to upgrade its thing or organization quality which realizes yielding higher customer
reliability, extension of advantages and reduction additional or extra cost related to age process.
P5
Operational management is the management of all resources in an effective and efficient
manner. Thus they can easily maintain unique and good position in the market. Through this
company can easily handle all activities and tasks and this it can directly earn more profits.
Toyota is a big company which uses techniques of operational management. Thus importance of
operational management in Toyota are:
 Operational management helps the firm in utilization of all resources efficiently and
effectively. Through proper and effective operational management Toyota can easily
use the optimum utilization of resources. Thus as a result they can easily create effective
products and thus firm can earn more revenues (Contrafatto and Burns, 2013). This also
helps the firm in creating effective and efficient products in a unique and efficient
manner. Thus as a result they can maintain unique position in the market.
 Operational management directly improves the quality of products. Thus company can
use effective operational management techniques so that it can directly enhance the
quality of their products. Thus as a result they can easily create effective products.
Hence company can easily deliver the superior quality of products to all users. Thus
they can directly increase the satisfaction level of all users and thus firm can earn more
earnings. Thus firm can maintain unique position in the market.
 Company can easily convert the raw material into low costs. Through use of operational
management firm can convert raw material into finished products at less costs. Thus as a
result it saves the time and costs of the company. Thus it can directly increase the
efficiency and effectiveness level of the company. Hence as a result they can directly
provide superior goods to all users. Hence as a result they can earn more revenues.
 Through operational management company can directly reduce the wastage and thus
they can directly increase the satisfaction level of the employees and customers. By

reduce the wastage they can create good quality of products and thus they can also
reduce the pollution in the environment (Luft and Shields, 2010). Thus as a result they
can easily deliver best quality of products to all customers. Hence as a result Toyota can
ran more profits and they can increase the market share. Thus Toyota can also give
strong competition to other company. This also helps the company to easily expand and
diversify the activities and operations in many countries.
 Through operational management company can easily maintain string relationship with
all the customers. Thus they can directly increase their profits. Thus the company can
deliver best quality of products company can easily increase their earnings and market
share (Fullerton, Kennedy and Widener, 2013). Thus all customers are satisfied and thus
they can easily maintain good and strong position in the market as well as in industry.
Through creating superior products and through high customer satisfaction company
can easily maintain user's loyalty in the firm. This also results in creating a efficient
network in the firm and thus company can give strong competition to other companies.
TASK 4
P6
Internal Factors: These components typically exhibit inside the association and affected its
prosperity and development. It chiefly incorporates:
 Employees: Employees are considered as an essential resource of the firm that creates
benefits for them and build up solid connection with target client. Toyota can give
preparing to their specialist that advances inspiration among them and therefore they
manage potential purchasers in a compelling and productive way (Giovannoni,
Maraghini and Riccaboni, 2011). If employees are not satisfied, it directly impacts on
decision making of leaders and managers.
 Clients: Consumer frequently increment the deals and benefit figure of the organization.
Supervisor of alluded firm are require to deliver those item and administrations that meet
the necessity of potential purchaser in a viable way. Changing needs and preferences of
customers highly impacts on decision making of leaders and managers related to offering
what kind of goods and services to market.

External Factors: These elements regularly exhibit outside the business association that in a
roundabout way influences its activity and execution. It incorporates:
 Political: These elements related with the control and laws of government assortments of
a specific nation. For example, send out rate of the nation is dictated by government
which has an effect on the offering intensity of alluded firm in worldwide nations. Laws
and regulations made by government impacts on decision making of leaders in terms of
formulating appropriate policies for business.
 Economic: It incorporates factors such expansion, subsidence that influences the buying
intensity of a person. In this way, elements are required to take vital choice as indicated
by that and additionally help with producing higher benefit and incomes for the firm.
Economic factors influence on decisions of manager and leaders in aspect of business
expansion in foreign markets. So, it is highly essential to consider economic variables at
the time of taking decisions.
 Technological: It is significance for a firm to adjust mechanical headway and
development in their business activity. For example, With the help of latest technology
Toyota can gain high competitive advantage in the market place (Figge and Hahn, 2013).
Technological factors must be considered by manager as it assists in growth of company.
It also impacts decisions of manager and leader regarding use of high end technology.
CONCLUSION
According to the above mentioned report it can be concluded that in order to carry out
business activities and operation in an effective manner both leaders and managers significantly
contributes. Leaders play the role of influencing their followers so that they can work incredibly
hard towards achieving business goals and objectives. On the other side, Managers ensure that all
task and operation must be executed in a systematic manner. Both are playing different roles but
with a common aim or objective. Apart from this, there are various others key approaches to
operation management that help company in accomplishing their objectives in a cost-effective
and timely manner.

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